Hello there, @brandonlang!

Kindly reach out to me via PM and provide further information about the occurring issue in order to be able to follow up on this.

When providing a screenshot, please make sure to attach a JPG file instead of using links, since we won't be able to open them, unfortunately.

Thanks,
Team Cloudbet

Hi brandonlang,

I can assure you, that Cloudbet will always celebrate the winnings with its customers. Our main intention is to always satisfy our players with the best possible offers and features.

If you could send me a PM with more information about the problem you're experiencing, I'd be happy to follow up on the matter for you.

Glad to hear that! Thanks again for reporting the problem!

Please always feel free to request assistance from our Cs Agents or myself!

Hello Everyone!

@francomat, I'm truly sorry that you were having problems with your deposit. I followed up on this for you and can confirm, that it's been successfully added to your account now. Apologies for the delay.

Thanks for your comment @logfiles! Indeed a deposit should be automatically credited to the player after the first confirmation on Blockchain.

We'd like to thank you, @brandonlang for reporting the problem you experienced and please accept our apologies for the inconvenience.

Our Player Safety team informed us that you triggered a network security control that defends Cloudbet against a large number of requests from a single source (IP address). Our team are investigating this at the moment, however, you should now be able to access the website as normal.

Hi Everyone!

Thanks to all for your comments.


@Coach0909 We have not received any registered complaint through Curacao gaming, they act as an intermediary so if you have sent an email to them it’s very unlikely they will ignore it.


@nexus48 We're sorry for the late reply. I'm glad to hear that the issue has now been resolved. Our technical team will always work at their best to resolve any technical issues that may occur while using our services, and they will be resolved at the earliest matter.
If you could provide your account details via PM, I'd be happy to look into the conversations between you and the CS team to see why you were not replied to.

@bakasabo Thanks for your comments, we certainly don’t like the negative feedback on the thread. Glad to hear you enjoyed the competitions, we’re looking forward to sharing some new forum competitions soon!

To the wider community. Our support is 24/7 the only exception is when agents may be offline for a break. We have Live Chat and Email service around the clock. If none of our agents are available you can leave a message and within 30 mins you’ll receive a reply.
Our CS team helps facilitate the resolution of issues with other Cloudbet departments, which may not be available at all times of the day, so we ask that if you have an existing case raised with our support team to await their response first.

Wishing you all a great weekend.

Hi, Coach0909

I am sorry that you are not satisfied with our actions, we have not refused to speak with you on any occasion. Our position on this was clear and has not changed since our post dated 29th February 2020. https://bitcointalk.org/index.php?topic=5228999.msg53933923#msg53933923

You have exhausted our complaints procedure. I understand and respect that you do not wish to accept our decision, which was taken following a detailed investigation into your account and linked accounts. Details of such we can not divulge on a public forum, to do so would expose certain fraud detection tools allowing users to potentially circumvent the system.

At Cloudbet we want to deliver an exceptional experience to our players, from lightning-fast bets, best odds and a wide variety of markets to a healthy list of Casino games. We do not wish to aggravate or cause unnecessary stress which takes the fun away from playing. That said, our terms of service are in place to protect the site and if found to be in breach of the terms we must act in accordance with the terms. You were found to have breached these terms, as such, we have acted and provided you with an explanation behind the reason to close the duplicate accounts and freeze unlawfully accumulated funds.

At this point, as much as we do not wish to go down this path, we will need to refer you to Curacao gaming as there are no further details we can discuss relating to your case. We will, of course, liaise closely and provide supporting evidence to them to back up our decision.

Warm regards,
Steve
Head of Customer Service

Hi all,

Cloudbet truly appreciates your support on the matter.

As you may have seen the previous threads/comments, the player has been communicated to by our team several times and the final resolution has also been discussed between the player and our team.  


Cloudbet has taken time to communicate on this issue, and how this was in breach of our terms and conditions.

Cloudbet Offers Zero Margin EPL Betting - First 1,000 Customers Per Game

Calling EPL Bettors,

Cloudbet are offering zero margin EPL markets for 1x2, Asian Handicap, and Total Goals markets for every single English Premier League game until the end of the season.

It is limited to the first 1,000 customers per game, and $1,000 (or equivalent in your currency) per player per game. You're welcome to participate in every game, if you can get in.

The zero-margin window will open around 10-14hrs before kickoff of each game, and will run until 1,000 slots are filled. We'll announce when each window opens on our Twitter account.



We support BTC, ETH, BCH, or USDT but if you don't yet have any crypto assets, you can buy them on site with a credit card for a fee.  We have walkthroughs on how to cash out on our blog.

If you have questions drop them here and we'll be happy to clarify any details of how this campaign will work.

We hope you're as excited as we are about the EPL being back. Come take us on.  

Bet the EPL With No Margin at Cloudbet

Cloudbet offers Zero Margin EPL Betting

Cloudbet is welcoming the return of the English Premier League by guaranteeing football fans the best prices in the world. For each of this season’s remaining 92 EPL matches, we will offer 1,000 customers pre-match odds with zero margin
. That means we will charge no commissions on these bets to ensure players get the best odds possible.



Find out more about our campaign here, or feel free to drop us any questions about how the campaign will work.

Sign up now and get ready for our zero margin windows to open.

Hi @arwin100 and @JeromeTash,

Thanks for your feedback.

Apologies for the delays. We are looking at improving the speed of our USDT withdrawals.

If you have anymore questions let me know.

Hi tashkent4G!

Please review the PM I've sent to you earlier.

I'm sorry for the confusion. I can confirm it's now been sorted by our Support team.

Please feel free to get in touch again if there is anything else I can do for you.

Apologies emregungor!

Please see my PM which explains the delay. I can confirm, your transactions have been successfully processed.

Let me know if there is something else I can help you with.

Good catch, I'll get that detail added. We are using the ERC20 chain for transactions.

Let me know if you have more questions.

Cloudbet launches USDT betting

Cloudbet has just added USDT betting, alongside the existing options of BTC, BCH and ETH. Find out how to get started with USDT betting, including the options to buy directly with your card and claim a Welcome Bonus of up to 1,000 USDT
.



Not sure what USDT is & how it works?

USDT (aka Tether) is one of the most popular Stablecoins - cryptocurrencies pegged to the value of existing fiat currencies. But what is its use-case, how does it work, and why has its volume rocketed in 2020? Read this article from the Cloudbet blog to find out.

Start betting with USDT

Thanks @harizen for the explanation which is correct, sorry for any confusion.

I'm happy to hear that the matter has been resolved.

We always strive to provide the best experience to our Customers and resolve all issues in a time frame as short as possible.

Completely agree with what you are saying here. Cloudbet would never offer odds on a dead pool or anything similar. Interestingly though, this was an idea that the CIA had looked at in 2001 - Policy Analysis Market (PAM). Read about it here on Wikipedia, but many other articles online on the subject.

"PAM was to be "a market in the future of the Middle East", and would have allowed trading of futures contracts based on possible political developments in several Middle Eastern countries"

It was shut down by outraged Senators in 2003 because they saw it as an 'assassination and terrorism market'.

Further to this, the issue discussed here has now been resolved, player has been informed accordingly.

Hi xgrounds,

Sorry for the inconvenience.

As you might have noticed, we've replied to your private message and we're actively looking into what happened and will get a resolution shortly.

Thanks ralle14, We're in touch with the player and should have a resolution very soon.