Heads up for people.
One of our community lost some BTC on C-cex due to his own error last week.
The error is easily fixable. The BTC remains in C-Cex control and in an address that is linked to the community member's account. Indeed, c-cex have helped other community members with similar problems before. It is a two minute job to resolve.
Three different support tickets have resulted in three totally different answers that contradict each other.
At best, their customer service is in a bit of a mess. At worst, there is something concerning going on.
I'll will post here to update if we see a resolution.
Exercise caution.
A follow up with this issue
The BTC has not been returnedWe raised 3 support tickets which have received three different responses.
Paraphrased responses as follows:
Ticket 1: Sure, we'll recover your BTC and will do so as soon as the wallet is out of maintenance (the wallet wasn't in maintenance at the time).
Ticket 2: It is physically impossible to recover your BTC.
Ticket 3: We could recover your BTC but it would cost us $500 to do it so we won't.
We have issues with this for the following reasons:
1) It is literally a 5 minute job to recover the BTC.
2) It is DEFINITELY possible. We have even told them how they did it before.
3) C-CEX have performed identical recoveries several times in the last few months.
4) If it costs them $500 to type dumpprivkey into a console then they have serious problems.
Clearly this is unacceptable and we are now advising members of our respective communities to avoid using C-Cex if at all possible.
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