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Author Topic: bitfloor needs your help!  (Read 92579 times)
whitslack
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September 22, 2012, 12:25:48 AM
 #561

I get this message trying to withdraw my BTC.

 Embarrassed Cry

oops! something went wrong
We have been notified and will look into the issue.

Given the fact that all customer deposits of BTC are now held in an offline (cold) wallet, and the online (hot) wallet contains only Roman's own funds with which to fulfill BTC withdrawals, it's likely that the online wallet has bottomed out. Perhaps a lot of users who had USD still sitting on the exchange when it reopened decided to buy BTC and withdraw it. That would have put a strain on the online wallet. Roman will have to refill it from the offline wallet.

The error message could be better.
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Otoh
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September 22, 2012, 02:41:53 PM
 #562

I haven't used bitfloor as yet but once it is running smoothly & generating fees to help repay the stolen coins then I definitely plan on switching some business to there especially if/once there is outside investment & expertise being added.

BTC = $c²     LTC = $c³     BTC = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc     LTC = LQMHQ6haTzVa2uKkxFAaujEqmzkbHBzt7i     NXT = 9862336831998627827     

BITCOIN: ♦  Just-Dice.com  ♦   ♦  1% House Edge Dice Game  ♦   ♦  Play or Invest  ♦     LITECOIN: INTRO | CLIENT | EXCHANGE | CHARTS | MINING | FORUM | ASTRO | A REPORT ON LTC | NEWS | PRIZES | CHARITY | MY REP | DICE
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September 22, 2012, 05:13:36 PM
 #563

A proposal:

https://bitcointalk.org/index.php?topic=112069.new#new
eldentyrell
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September 22, 2012, 05:15:06 PM
 #564

Bitfloor has indeed resumed trading. My official statement on the matter is here:
https://plus.google.com/109620439233076225324/posts/bLJRDHApjSP

I have concerns about the new API, but this thread has enough traffic already:

  https://bitcointalk.org/index.php?topic=112070.msg1212462

The printing press heralded the end of the Dark Ages and made the Enlightenment possible, but it took another three centuries before any country managed to put freedom of the press beyond the reach of legislators.  So it may take a while before cryptocurrencies are free of the AML-NSA-KYC surveillance plague.
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September 23, 2012, 09:19:08 PM
 #565

Bitfloor has indeed resumed trading. My official statement on the matter is here:
https://plus.google.com/109620439233076225324/posts/bLJRDHApjSP

More generally https://blog.bitfloor.com will contain official updates.

If you have specific questions please contact support@bitfloor.com and I will gladly respond.

Any reasonable way for you to prove these claims?  Or someway for users to verify these claims themselves (this would be even better)

..."In reopening, a number of improvements to both the wallet storage and website have been made. Bitfloor aims to be safe and reliable platform and as a result have changed our fund storage policy to 100% offline storage for your funds. Daily transactions through out hot wallet will be backed by Bitfloor funds, never putting client funds at risk."...

..."Bitfloor is now running on dedicated servers in a PCI compliant data center based in the US. Bitfloor services are further isolated based on exposure. Testnet and development are not located in the same data center or hosting provider to ensure further isolation. Backups are encrypted and write only on all of the servers. Hot wallet files are encrypted even further and unavailable even with physical access to the disk."...
whitslack
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September 27, 2012, 10:13:09 PM
 #566

Bitfloor's web site is having gateway timeout errors now. Repeat attack? Seems similar to the symptoms last time. I'm going to pull out my BTC immediately if it comes back up, just to be safe. I had the opportunity to do that last time, but I didn't. If this actually is a second attack and it's successful, I'm finished with Bitfloor.

Interestingly, the Bitfloor API still appears to be functioning.
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September 27, 2012, 10:47:47 PM
 #567

Bitfloor's web site is having gateway timeout errors now. Repeat attack? Seems similar to the symptoms last time. I'm going to pull out my BTC immediately if it comes back up, just to be safe. I had the opportunity to do that last time, but I didn't. If this actually is a second attack and it's successful, I'm finished with Bitfloor.

Interestingly, the Bitfloor API still appears to be functioning.
To be clear, this appears to be happening upon attempted login.

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September 27, 2012, 11:30:58 PM
 #568

7:31 pm East Coast US

Can't login

If I ever get back in, all BTC coming out

Life is What you Make it!
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September 28, 2012, 12:13:56 AM
 #569

5 days ago I applied to enable ACH withdrawals for my account, I sent my bank details & ID, but so far have received no acknowledgement or response, I haven't deposited any funds as yet or started trading as I wanted this to be in place first - along with smooth running of the site & evidence that all would now be likely well to trust funds here, also site is down for me.

BTC = $c²     LTC = $c³     BTC = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc     LTC = LQMHQ6haTzVa2uKkxFAaujEqmzkbHBzt7i     NXT = 9862336831998627827     

BITCOIN: ♦  Just-Dice.com  ♦   ♦  1% House Edge Dice Game  ♦   ♦  Play or Invest  ♦     LITECOIN: INTRO | CLIENT | EXCHANGE | CHARTS | MINING | FORUM | ASTRO | A REPORT ON LTC | NEWS | PRIZES | CHARITY | MY REP | DICE
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September 28, 2012, 12:41:28 AM
 #570

Using the API, I was able to cancel all of my outstanding orders and withdraw my entire BTC balance. The transaction shows up on BlockChain.info now, so I'd guess it'll confirm.

If this is another hack, they haven't emptied out the wallet yet.

EDIT: It has one confirmation now.
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September 28, 2012, 12:46:18 AM
 #571

This is perhaps irrelevant, I am 100% non techy, when I did try to log in the site seemed to want to connect to some port of mine which I denied, maybe it's just normal & harmless but I don't remember it trying to do this before, pse excuse my newbness of what that may be about or nothing , after it went to 504 timed out.

BTC = $c²     LTC = $c³     BTC = 1otohotohMoQoxHuxLBveQiZcV3Pji3Tc     LTC = LQMHQ6haTzVa2uKkxFAaujEqmzkbHBzt7i     NXT = 9862336831998627827     

BITCOIN: ♦  Just-Dice.com  ♦   ♦  1% House Edge Dice Game  ♦   ♦  Play or Invest  ♦     LITECOIN: INTRO | CLIENT | EXCHANGE | CHARTS | MINING | FORUM | ASTRO | A REPORT ON LTC | NEWS | PRIZES | CHARITY | MY REP | DICE
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September 28, 2012, 05:57:37 AM
 #572

Still down. This is not helping Bitfloor's already sullied image.
shtylman
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September 28, 2012, 07:58:57 AM
 #573

I apologize for the downtime. It was the result of a minor issue with the website. The API, trading, withdrawal, deposit, and other services were not affected.
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September 28, 2012, 01:07:52 PM
 #574

Bitfloor has indeed resumed trading. My official statement on the matter is here:
https://plus.google.com/109620439233076225324/posts/bLJRDHApjSP

More generally https://blog.bitfloor.com will contain official updates.

If you have specific questions please contact support@bitfloor.com and I will gladly respond.

Any reasonable way for you to prove these claims?  Or someway for users to verify these claims themselves (this would be even better)

..."In reopening, a number of improvements to both the wallet storage and website have been made. Bitfloor aims to be safe and reliable platform and as a result have changed our fund storage policy to 100% offline storage for your funds. Daily transactions through out hot wallet will be backed by Bitfloor funds, never putting client funds at risk."...

..."Bitfloor is now running on dedicated servers in a PCI compliant data center based in the US. Bitfloor services are further isolated based on exposure. Testnet and development are not located in the same data center or hosting provider to ensure further isolation. Backups are encrypted and write only on all of the servers. Hot wallet files are encrypted even further and unavailable even with physical access to the disk."...

Please?
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September 28, 2012, 01:30:18 PM
 #575

Sorry shtylman.  With the downtime yesterday and the lack of transparency I just cashed out.  It was a good run while it lasted.
Stephen Gornick
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September 28, 2012, 03:40:20 PM
 #576

I created a thread to serve as an exchange available to those with BTCs that are still "on hold" following the security breach earlier this month.  

That thread can be used to list offers to sell and for potential buyers to express their interest as well.

Recently there was a sale of BTC debt owed by BitFloor, Inc. to one of its accountholders whose bitcoins are being held by the exchange and thus not available for withdrawal.

This thread is for others with BTCs on hold at BitFloor to list their offers and for buyers to express their interest.

Here was the previous sale.

[...]

 - http://bitcointalk.org/index.php?topic=113547.0

mufa23
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September 29, 2012, 07:53:29 AM
 #577

I can login. I guess the problem is over?

Positive rep with: pekv2, AzN1337c0d3r, Vince Torres, underworld07, Chimsley, omegaaf, Bogart, Gleason, SuperTramp, John K. and guitarplinker
whitslack
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September 30, 2012, 02:16:57 PM
 #578

I can login. I guess the problem is over?
The symptom is over. We have no way of knowing whether the problem has been solved since Roman hasn't been forthcoming about what's going on, either here or on the Bitfloor blog.
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September 30, 2012, 03:30:11 PM
 #579

Received via email 2 days ago.

Quote
Received: by 10.68.43.34 with HTTP; Fri, 28 Sep 2012 01:30:35 -0700 (PDT)
Date: Fri, 28 Sep 2012 09:30:35 +0100
Subject: Re: bitfloor timeouts
From: Roman Shtylman
To: me

Apologies for the downtime. There was a minor website issue (other
services like API, deposit, withdrawal, etc) were unaffected. The
website is back online now. No status update was given as I was not
awake during the downtime and fixed the issue as soon as I woke up.

cheers,
~Roman

Generation Bitcoin | G+ | FB | Bitcoins In Vegas | CoinBus.com | TOR Exit Operator 1MVTPATVCKBMfALRHJsXpHfKJu7GyL7nAc
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October 02, 2012, 01:22:15 AM
 #580

On successive reconnection attempts by my bot (which uses an exponential back-off):

Code:
java.io.IOException: Error writing to server
java.io.IOException: Error writing to server
javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset
Caused by: javax.net.ssl.SSLException: java.net.SocketException: Connection reset
Caused by: java.net.SocketException: Connection reset
java.io.IOException: Error writing to server
java.net.ConnectException: Connection refused
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.NoRouteToHostException: No route to host

Ouch. Sad

Why is Bitfloor so unstable, even with scant traffic?
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