bitfloor needs your help!

[Otoh]

I haven't used bitfloor as yet but once it is running smoothly & generating fees to help repay the stolen coins then I definitely plan on switching some business to there especially if/once there is outside investment & expertise being added.

[BCB]

A proposal:

https://bitcointalk.org/index.php?topic=112069.new#new

[eldentyrell]

Bitfloor has indeed resumed trading. My official statement on the matter is here:
https://plus.google.com/109620439233076225324/posts/bLJRDHApjSP

I have concerns about the new API, but this thread has enough traffic already:

  https://bitcointalk.org/index.php?topic=112070.msg1212462

[SkRRJyTC]

Bitfloor has indeed resumed trading. My official statement on the matter is here:
https://plus.google.com/109620439233076225324/posts/bLJRDHApjSP

More generally https://blog.bitfloor.com will contain official updates.

If you have specific questions please contact support@bitfloor.com and I will gladly respond.

Any reasonable way for you to prove these claims?  Or someway for users to verify these claims themselves (this would be even better)

..."In reopening, a number of improvements to both the wallet storage and website have been made. Bitfloor aims to be safe and reliable platform and as a result have changed our fund storage policy to 100% offline storage for your funds. Daily transactions through out hot wallet will be backed by Bitfloor funds, never putting client funds at risk."...

..."Bitfloor is now running on dedicated servers in a PCI compliant data center based in the US. Bitfloor services are further isolated based on exposure. Testnet and development are not located in the same data center or hosting provider to ensure further isolation. Backups are encrypted and write only on all of the servers. Hot wallet files are encrypted even further and unavailable even with physical access to the disk."...

[whitslack]

Bitfloor's web site is having gateway timeout errors now. Repeat attack? Seems similar to the symptoms last time. I'm going to pull out my BTC immediately if it comes back up, just to be safe. I had the opportunity to do that last time, but I didn't. If this actually is a second attack and it's successful, I'm finished with Bitfloor.

Interestingly, the Bitfloor API still appears to be functioning.

[SgtSpike]

Bitfloor's web site is having gateway timeout errors now. Repeat attack? Seems similar to the symptoms last time. I'm going to pull out my BTC immediately if it comes back up, just to be safe. I had the opportunity to do that last time, but I didn't. If this actually is a second attack and it's successful, I'm finished with Bitfloor.

Interestingly, the Bitfloor API still appears to be functioning.

To be clear, this appears to be happening upon attempted login.

[Ocean6]

7:31 pm East Coast US

Can't login

If I ever get back in, all BTC coming out

[Otoh]

5 days ago I applied to enable ACH withdrawals for my account, I sent my bank details & ID, but so far have received no acknowledgement or response, I haven't deposited any funds as yet or started trading as I wanted this to be in place first - along with smooth running of the site & evidence that all would now be likely well to trust funds here, also site is down for me.

[whitslack]

Using the API, I was able to cancel all of my outstanding orders and withdraw my entire BTC balance. The transaction shows up on BlockChain.info now, so I'd guess it'll confirm.

If this is another hack, they haven't emptied out the wallet yet.

EDIT: It has one confirmation now.

[Otoh]

This is perhaps irrelevant, I am 100% non techy, when I did try to log in the site seemed to want to connect to some port of mine which I denied, maybe it's just normal & harmless but I don't remember it trying to do this before, pse excuse my newbness of what that may be about or nothing , after it went to 504 timed out.

[whitslack]

Still down. This is not helping Bitfloor's already sullied image.

[shtylman]

I apologize for the downtime. It was the result of a minor issue with the website. The API, trading, withdrawal, deposit, and other services were not affected.

[SkRRJyTC]

Bitfloor has indeed resumed trading. My official statement on the matter is here:
https://plus.google.com/109620439233076225324/posts/bLJRDHApjSP

More generally https://blog.bitfloor.com will contain official updates.

If you have specific questions please contact support@bitfloor.com and I will gladly respond.

Any reasonable way for you to prove these claims?  Or someway for users to verify these claims themselves (this would be even better)

..."In reopening, a number of improvements to both the wallet storage and website have been made. Bitfloor aims to be safe and reliable platform and as a result have changed our fund storage policy to 100% offline storage for your funds. Daily transactions through out hot wallet will be backed by Bitfloor funds, never putting client funds at risk."...

..."Bitfloor is now running on dedicated servers in a PCI compliant data center based in the US. Bitfloor services are further isolated based on exposure. Testnet and development are not located in the same data center or hosting provider to ensure further isolation. Backups are encrypted and write only on all of the servers. Hot wallet files are encrypted even further and unavailable even with physical access to the disk."...

Please?

[BCB]

Sorry shtylman.  With the downtime yesterday and the lack of transparency I just cashed out.  It was a good run while it lasted.

[Stephen Gornick]

I created a thread to serve as an exchange available to those with BTCs that are still "on hold" following the security breach earlier this month.  

That thread can be used to list offers to sell and for potential buyers to express their interest as well.

Recently there was a sale of BTC debt owed by BitFloor, Inc. to one of its accountholders whose bitcoins are being held by the exchange and thus not available for withdrawal.

This thread is for others with BTCs on hold at BitFloor to list their offers and for buyers to express their interest.

Here was the previous sale.

[...]

 - http://bitcointalk.org/index.php?topic=113547.0

[mufa23]

I can login. I guess the problem is over?

[whitslack]

I can login. I guess the problem is over?

The symptom is over. We have no way of knowing whether the problem has been solved since Roman hasn't been forthcoming about what's going on, either here or on the Bitfloor blog.

[Tuxavant]

Received via email 2 days ago.

Received: by 10.68.43.34 with HTTP; Fri, 28 Sep 2012 01:30:35 -0700 (PDT)
Date: Fri, 28 Sep 2012 09:30:35 +0100
Subject: Re: bitfloor timeouts
From: Roman Shtylman
To: me

Apologies for the downtime. There was a minor website issue (other
services like API, deposit, withdrawal, etc) were unaffected. The
website is back online now. No status update was given as I was not
awake during the downtime and fixed the issue as soon as I woke up.

cheers,
~Roman

[whitslack]

On successive reconnection attempts by my bot (which uses an exponential back-off):

Code:

java.io.IOException: Error writing to server
java.io.IOException: Error writing to server
javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset
Caused by: javax.net.ssl.SSLException: java.net.SocketException: Connection reset
Caused by: java.net.SocketException: Connection reset
java.io.IOException: Error writing to server
java.net.ConnectException: Connection refused
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.ConnectException: Connection timed out
java.net.NoRouteToHostException: No route to host

Ouch.

Why is Bitfloor so unstable, even with scant traffic?

[TheButterZone]

Crazy number of executions today...