EXMO.com Cryptocurrency Exchange [Official Thread]

[lillopoker79]

Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout (  you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale

PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me

[Eysign168]

Hello, i hope @Exmo can help me. I had deposited Waves=250.6173  to address (3P6oicRK893wJe17cCVrw8nULtf2u4ibM7n) in Exmo but until now 5days a go and my wallet not receive it.my ticket is (333540)
please help me.

Best Regards,

[Exmo]

my waves is stuck in exmo wallet and it's not being credited to me.
Ticket #337996

Dear user,
has your problem been solved?
Thank you

[ad.]

Dear @Exmo, dear forum members,

It would be great to use Exmo, I like the depost and withdrawal possibilities.
But all I can see (twitter, fb, bitcointalk) hundreds of complains about not arriving deposits & withdrawals and no aswers from the support team.

As I see Exmo is more or less active in this thread, but I can not find any official statement from the company.
Do you have a temporary problem? Server issues? Bug in the system? Will it be solved?
Could you please clarify what's happening?

Thank you

[lillopoker79]

Hello, i hope @Exmo can help me. Today i sent to exmo some litecoin on my exmo account ( you have in pm the mail associated with it ) , i sell it and converted in euro . I did a lot of transactions from exmo to adv cash, 90% of transaction was fine, but in 4 transaction of 99 euro i had a problem.
1 of this transaction sent me correct email to confirm cashout (  you have in pm the link received for mail , confirmed by me )
but after i confirmed it money disappeared and aren t in my transaction list. Other 3 cashout of 99 euro disappered without receive email to confirmation and without that they appear in transaction list. Now for you i think is easy check my account statment and look it. can you help me pls ?
These are my ticket number : 339453 and 340352 .
Best regards, Pasquale

PS live chat is offline on the site and i sent yet two email to the support but they didn t reply me

Today first 99 euro , the 99 euro that i received confirmation for mail, are refunded. No any news about the other 3 99 euro transfer for a total of 297 euro. Can you help me @Exmo pls ? The problem of this 3 transfert is that i didn t receive confirmation email and the only chance to recover it is check how much ltc was sell in euro ( 2200 ) and how much euro i move to advcash ( 1907 ).
Best regards, Pasquale

[Exmo]

My docs are on verification for more than a month. How could it be at all? I'm curious how long will it take to check the agreement after or IF my docs are approved? ))) I'm disappointed guys...However I still aim to buy EXMOcoins.

Dear user,
please send the number of your ticket.
Thank you

Thanks for responce !!! Ticket number - 330304. I received a reply about 3 days ago that my ticket was redirected to verification department. It's really stressful and disappointing especially regarding the fact that I strongly believe in your ICO and want to take part in it.

Hi There,

Our Support Team has contacted you

[Exmo]

ear Sir/Madam,

I requested a withdrawel for 2679.7046 xrp and the status is stuck on verifying for quite some time now. XRP withdrawel should be much quicker. I would appreciate it very much if you can check this withdrawel and approve it. My ticket number is: 329533 and username: rhmulder@gmail.com

Thanks your support!

Kind regards,

Ruben Mulder

Hi There,

Our Support Team has contacted you to fix your issue.

[joseobixa44]

Hello, I'm having trouble making a withdraw from exmo to cryptocapital!

Each time I try to do a withraw I always receive an error message, this is the the message: Error 10326 (CryptoCapital PLN).

I already created a support ticket with number 334408 but no one answers me?

Exmo can you help me!

the only answer i m  receiving its the same and same without to fix the problem
   
Olesya Ignatova (EXMO.com)
Jan 20, 17:11 GMT
We sent the inquiry to our sms center, they will check what the problem is.
If you want, we can disable two-factor authentication.
For it you must write an e-mail to support@exmo.com from the e-mail address with which you created your account.
Please, write the numbers of wallets with which you filled your account and make a high-quality screenshot that shows that you entered each wallet, as well as each transaction ID.
Also the terms of this transaction must have been done not less then 2 days ago.


i did send the emails from the one i make the email and how i can see this and answer these infos u aske if i cant login to my account ?

Hi, dramarally3  my problem in not with sms or two-factor authentication. for me the problem is when i withraw to cryptocapital i get these error
  Error 10326 (CryptoCapital PLN).
Are you having this error, too?

For me no one answered my ticket support 334408 so far!

Yesterday Support already answered me. Saying Your inquiry was transferred to the technical department. I'll wait now! Thanks!

[LiamGallagher]

Hello,

I did a creditcard withdrawal 4 days ago. It said it will max take 3 days to credit. I still didn't receive anything..

Support ticket 341885

[H.M.]

Ladies and gentlemen, I write through the forum, because I would like to know if EXMO behaves so honestly in relation to other clients as to me, on 04/01/2018. I registered also sent the necessary documents to verify my account I sent two urls tiket 323057 and 328183 I also wrote an e-mail several times, to this day I have not received any answer, I ask if such a serious company behaves like that?

Dear user,
please wait for the answer from our support team.
Thank you

Part of EXMO, will any of you verify my account, if everyone here is deaf or if you make idiots with people, please immediately verify or refund my money.

[snkya]

Hi,

I've been waiting for account verification for over a month. I appreciate you guys are busy, but this seems excessive even then. Could you please look into it?

My ticket number  #341969

[teslabitcoin]

TICKET (335667)

 2018 Jan 21, 01:14 GMT+1

Hello,

I've withdraw at 21.01.2018 00:50:07 the amount of 740.0781 EUR to advcash and the transaction during the processing disappear totally from the transaction history and i never receive my money in advash like A LOT OF OTHER TRADERS?

DO YOU HAVE ENOUGHT CASH TO PAY EVERYBODY?? If not,credit back my EUR wallet and i will buy some litcoin on your platform and go to another exchange to be pay!!! EASY and i think it's the best way for all the traders waiting there cash money!!!

Can you refund my account or complete the transaction?

You have here the link for the confirmation of withdrawal that i confirm the transaction:

for confirmation of withdrawal of funds click on following link
http://exmo.com/withdraw_confirm?id=2694046&token=e8b0f4601465b546a163f50fd07e96336d847b89

Best Regards,

[petushka]

@Exmo thank you! I sent yesterday my request regarding verification and you asked my ticket number. I woke up today loged in and figured out to be already verified! The only steps left are agreement and selfie, I hope it will be processed shortly as well)))

Thanks for your quick responce and timely support. I appreciate it.

[Exmo]

@Exmo thank you! I sent yesterday my request regarding verification and you asked my ticket number. I woke up today loged in and figured out to be already verified! The only steps left are agreement and selfie, I hope it will be processed shortly as well)))

Thanks for your quick responce and timely support. I appreciate it.

You are very welcome!

[giugim]

Hello exmo
please check my ticket when possible, my xrp is stuck in exmo wallet and it's not being credited to me.
Thank you

ticket  #332865

Exmo I still have not recieved any updates on my ticket, please look into it as soon as possible.
Thank you

@Exmo Please check the ticket #332865
My deposit has not shown up yet

[Exmo]

Hello exmo
please check my ticket when possible, my xrp is stuck in exmo wallet and it's not being credited to me.
Thank you

ticket  #332865

Exmo I still have not recieved any updates on my ticket, please look into it as soon as possible.
Thank you

@Exmo Please check the ticket #332865
My deposit has not shown up yet

We are checking and will let you know.

[Exmo]

TICKET (335667)

 2018 Jan 21, 01:14 GMT+1

Hello,

I've withdraw at 21.01.2018 00:50:07 the amount of 740.0781 EUR to advcash and the transaction during the processing disappear totally from the transaction history and i never receive my money in advash like A LOT OF OTHER TRADERS?

DO YOU HAVE ENOUGHT CASH TO PAY EVERYBODY?? If not,credit back my EUR wallet and i will buy some litcoin on your platform and go to another exchange to be pay!!! EASY and i think it's the best way for all the traders waiting there cash money!!!

Can you refund my account or complete the transaction?

You have here the link for the confirmation of withdrawal that i confirm the transaction:

for confirmation of withdrawal of funds click on following link
http://exmo.com/withdraw_confirm?id=2694046&token=e8b0f4601465b546a163f50fd07e96336d847b89

Best Regards,

We are checking your issue. Don't worry everything will be fixed soon.

[Exmo]

Hi,

I've been waiting for account verification for over a month. I appreciate you guys are busy, but this seems excessive even then. Could you please look into it?

My ticket number  #341969

Checking your ticket as well.

[Tonnes]

Dear Exmo support,

How long does it take to have the account verified, is there an delay we should keep in mind when submitting our document scans?

[lillopoker79]

Hi,

I've been waiting for account verification for over a month. I appreciate you guys are busy, but this seems excessive even then. Could you please look into it?

My ticket number  #341969

Checking your ticket as well.

@Exmo pls, you have my ticket number in pm and also in last page of this treadh. thanks