EXMO.com Cryptocurrency Exchange [Official Thread]

[petushka]

Hey, It's me again)) One more ticket 347985 I hope the last one. I'm not sure about the selfie I was asked to send. I  made it just by replying the letter. Thanks once more for your instant assistance.

[Exmo]

I am in the same situation I don't have my okpay usd withdrawal there is in fact no record in my transaction history just my deposit I have opened 2 support tickets with nothing.
343390 and 305503
 
it's been more than 3 weeks. the money is no longer there and I  got the withdrawal email  which is I have submitted in my support tickets lost about 22 usd

Hi Dear Customer,

Your ticket has been solved.

Thank you for choosing us

EXMO Team

[Exmo]

Hey, It's me again)) One more ticket 347985 I hope the last one. I'm not sure about the selfie I was asked to send. I  made it just by replying the letter. Thanks once more for your instant assistance.

Hi, checking!

[H.M.]

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

Hi There,
Checking your ticket

===============================================================================
Dear user, your identity and address data are successfully verified.
After you have passed identity and address verification on your personal account, an agreement is available to download, into which your data is automatically inserted. This contract contains three pages. Please, print and sign it, and upload it to the site in the right order (1-st, 2-nd and 3-rd).

For the Agreement verification, please, take a selfie against the background of your exmo account, while holding your identity document that you used to fill in the Verification column and send it me. The information in the documents and your login at exmo.com must be clearly visible.  http://
===============================================================================
Dear EXMO,
I really lost my patience, that's what Mrs. Diana Bulgakova wrote to me, there is no such possibility on the contract verification page, to send four files, because 3 pages of the contract are three files, and the selfie is the fourth file. verification accepts only three files, this is where I send this fourth file. I have already sent out serffi once and it was verified. Below is a copy of the e-mail I received from Ms. Diana Bulgakova. I am asking you for verification again, do not make fools out of people.

Regards
Henryk M

Hi EXMO

I am asking for help by exchanging and withdrawing funds, this message is displayed "Insufficient amount of funds in the balance sheet. Please top up your balance." I have a positive balance, I wrote about activating my account because it does not work, but I still get such answers:
"Alina Yvarova (EXMO.com) Jan 26, 10:04 GMT
Hello!
Your account has been verified.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:02 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:01 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

I am asking if you have a problem with checking the account, the account does not work, I do not have active funds, I have funds on the account and you write that I do not have funds, you make some fool with me. ticket 347966

Regards
Henryk M

[joseobixa44]

Hello, I'm having trouble making a withdraw from exmo to cryptocapital!

Each time I try to do a withraw I always receive an error message, this is the the message: Error 10326 (CryptoCapital PLN).

I already created a support ticket with number 334408 but no one answers me?

Exmo can you help me!

the only answer i m  receiving its the same and same without to fix the problem
   
Olesya Ignatova (EXMO.com)
Jan 20, 17:11 GMT
We sent the inquiry to our sms center, they will check what the problem is.
If you want, we can disable two-factor authentication.
For it you must write an e-mail to support@exmo.com from the e-mail address with which you created your account.
Please, write the numbers of wallets with which you filled your account and make a high-quality screenshot that shows that you entered each wallet, as well as each transaction ID.
Also the terms of this transaction must have been done not less then 2 days ago.


i did send the emails from the one i make the email and how i can see this and answer these infos u aske if i cant login to my account ?

Hi, dramarally3  my problem in not with sms or two-factor authentication. for me the problem is when i withraw to cryptocapital i get these error
  Error 10326 (CryptoCapital PLN).
Are you having this error, too?

For me no one answered my ticket support 334408 so far!

Yesterday Support already answered me. Saying Your inquiry was transferred to the technical department. I'll wait now! Thanks!

Yesterday The whole situation has been resolved! Thanks!

[AndrewUh]

Hello EXMO!

Can you please check ticket 346473?

[Exmo]

Hello EXMO!

Can you please check ticket 346473?

Hi! Asking our support. Soon you will get feedback.

[micromegas]

Hello everybody. Nice topic.
Please, can you help me ?
When I try to withdraw to a Mastercard, I get the message :

Texничecкиe paбoты (Google translates indicates me : "Engineering works")

Is it because my account verification was not still not validated ? Or is it unawailable for now ?

Thanks for your help.

Hi There,

You should create a ticket on our site so support will contact you to solve your issue.

If you already created it please tell me the number.

Best Regards,
Exmo Team

Thanks very much.
I opened the ticket number 348415
Can you please let me know ?
Best Regards.

[Exmo]

Hello everybody. Nice topic.
Please, can you help me ?
When I try to withdraw to a Mastercard, I get the message :

Texничecкиe paбoты (Google translates indicates me : "Engineering works")

Is it because my account verification was not still not validated ? Or is it unawailable for now ?

Thanks for your help.

Hi There,

You should create a ticket on our site so support will contact you to solve your issue.

If you already created it please tell me the number.

Best Regards,
Exmo Team

Thanks very much.
I opened the ticket number 348415
Can you please let me know ?
Best Regards.

Yes, we will contact you back once it fixed.

[Exmo]

Please help me to more quickly verify the address and contract with EXMO tickets 343831 and 343822 this nightmare is already from 05/01/2018. Thank you very much in advance.

Regards
Henryk M.

Hi,
In verifying the address, I can not attach the correct document. I have sent the ticket 343831 to Diana Bulgakova, but the verification is not done. Finally, do this verification for me

Regards
Henryk M.

Hi There,
Checking your ticket

===============================================================================
Dear user, your identity and address data are successfully verified.
After you have passed identity and address verification on your personal account, an agreement is available to download, into which your data is automatically inserted. This contract contains three pages. Please, print and sign it, and upload it to the site in the right order (1-st, 2-nd and 3-rd).

For the Agreement verification, please, take a selfie against the background of your exmo account, while holding your identity document that you used to fill in the Verification column and send it me. The information in the documents and your login at exmo.com must be clearly visible.  http://
===============================================================================
Dear EXMO,
I really lost my patience, that's what Mrs. Diana Bulgakova wrote to me, there is no such possibility on the contract verification page, to send four files, because 3 pages of the contract are three files, and the selfie is the fourth file. verification accepts only three files, this is where I send this fourth file. I have already sent out serffi once and it was verified. Below is a copy of the e-mail I received from Ms. Diana Bulgakova. I am asking you for verification again, do not make fools out of people.

Regards
Henryk M

Hi EXMO

I am asking for help by exchanging and withdrawing funds, this message is displayed "Insufficient amount of funds in the balance sheet. Please top up your balance." I have a positive balance, I wrote about activating my account because it does not work, but I still get such answers:
"Alina Yvarova (EXMO.com) Jan 26, 10:04 GMT
Hello!
Your account has been verified.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:02 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

Alina Yvarova (EXMO.com) Jan 26, 10:01 GMT
Hello!
Your account has been activated successfully.
Thank you for contacting us, goodbye!
If you have any questions, we would be happy to answer you.

I am asking if you have a problem with checking the account, the account does not work, I do not have active funds, I have funds on the account and you write that I do not have funds, you make some fool with me. ticket 347966

Regards
Henryk M

Support has contacted you back.

[HPt]

Dear Exmo,
I have several SEPA withdrawals (CryptoCapital SEPA, MoneyPolo SEPA, Reiffeisen SEPA), as well as a Visa/MasterCard withdrawal, which all have the status "Paid" for weeks. The oldest being from December 23, 2017.
Please kindly email me when excatly you wired these withdrawals and to whom.

Ticket 320678

[lmpral3]

Dear Sirs of EXMO,

I contact us because I have waiting a month for solve my ISSUE with the WITHDRAWALS from my EXMO Account. (Tickets 310158, 333286, 310637).

One of this tickets marked solved when isn't done.

I wrote to everybody and I wrote to de ADMIN Ivan Petuhovsky. Anyone can't say me nothing? Is too difficult? Not only me, for all the customers we must receive a good answer of this horrible service.

What is happening with EXMO? Anyone can't BLOCK the money of other people like that.

No more late this next Friday, I want a resolution.

[petushka]

Hey) Check pls PM.

[szajka]

Hello, I am getting error "Error 10325. Need to confirm the email" while trying to withdraw any currency. Please fix it as soon as possible. I sent you a ticket (348296) yesterday. Thanks

[En_Ru_Tr Translator]

hi exmo support,


i did 0.926792 eth deposit, but it didnt show at my exmo wallet, tx has more than 100 confirmations
tx: 0x19fc6551874d411f2310c69690a699e1f16cfe4921440ed8c2f29e57642cfb37

ticket number 350591

[Kutillo]

Hello,
My verification issue has not been solved for a really long time.
I uploaded all required documents.
Please verify me asap.
I have opened my tickets about this but no answer for over a month

Ticket No: 304874
Username: KutayOzbek

[ivanescu10]

Hello EXMO support - this post is regarding ticket numbers 313145 and 317920 and 326365.

I wait from 10 January 2018 but since now i have no answer from you and no money into my advcash or exmo account .

This is regarding the following: I withdrew us$ 2.659 from my balance to advcash on Jan 10th  it then reported a server error.

Now this us$ 2.659 is not in my balance, and not in verifying status. I received no email and it appears nowhere.

It is now over 2 weeks  that this happened and I am starting to get worried.

Where did it go and when will it appear in balance again?

I spoke 2 weeks ago with (8:14:50) *** Tatiana Gordeeva в чaтe *** and she said that in 7 days the problem will be fixed and money will be back into my exmo account but NOTHING FIXED YET.


Your request (313145) has been updated. To add additional comments, reply to this email.
Baш тикeт (313145) oбнoвлён. Чтoбы дoбaвить кoммeнтapии, нaпишитe oтвeт нa этo пиcьмo.
Tatiana Go    

Tatiana Gordeeva (EXMO.com)

Jan 12, 05:23 GMT
Hello!
Your inquiry was transferred to the technical department.
You should receive an answer via email.
Thank you for contacting us.

Best regards, Exmo.com Support Team.
C yвaжeниeм, Cлyжбa Пoддepжки EXMO.com.

cristian    

cristian

Jan 12, 05:22 GMT

Haчaлo чaтa: 12 янвapя 2018 г. 7:17:17

(7:17:17) *** Visitor 57003151 в чaтe ***
(7:17:17) Пoльзoвaтeль Visitor 57003151 cмeнил cвoй aдpec эл. пoчты нa cristian@loxxxxxxxxxxxxx.xx
(7:17:17) Пoльзoвaтeль Visitor 57003151 cмeнил cвoe имя нa cristian.
(7:17:17) cristian: hi
(8:14:50) *** Tatiana Gordeeva в чaтe ***
(8:14:56) Tatiana Gordeeva: Hello. How may I help you ?
(8:14:58) cristian: good morning
(8:15:06) cristian: i have a big problem with my account
(8:15:24) cristian: i tried to withdraw 17650 usd
(8:15:31) cristian: using advcash but the limit was 15000
(8:15:38) cristian: i did it with 15000 usd ,into my advcash
(8:16:04) cristian: after that i make another transaction for the rest amount , but the system blocked , after a reload of page , i see that the money did not come into account
(8:16:08) cristian: and no transaction history
(8:16:15) cristian: could you explain me what's going on ?
(8:16:46) cristian: so it was 2 days ago after selling USDT about 17650 usd or something like this
(8:16:58) cristian: i make withdrawal of 15000, and should be the rest amount
(8:17:17) cristian: but your exmo system crashed in the middle of the second withdrawal , and no money , no transaction
(8:17:53) Tatiana Gordeeva: Please provide your username and your email for your account at Exmo.com.
(8:18:00) cristian: ivanescu@logic........................
(8:18:15) cristian: username : ivanescu11
(8:20:06) cristian: i hope that the chat did not crash/interrupt also because i try from 2 days ago to speak with you
(8:22:27) cristian: can you see the problem ?
(8:22:31) Tatiana Gordeeva: Your inquiry was transferred to the technical department.
You should receive an answer via email during 7 days.
Thank you for contacting us.
This email is a service from EXMO.com. Delivered by Zendesk.

[momowell]

Me too, very bad support, unfortunatly

Deposit in ETH not on my exmo account

[Fishmilk]

Hello,

I am ready to put heavy funds into the exchange, but verification process is killing that. 20 days have passed, so please, can you makenit quick? Inquiry number 352543

Thanks.

[notdaone]

Hello EXMO!

Can you please check ticket 346266!

I have sent XRP to my account and it is not showing on my balance.
As I know XRP transactions should be instant...
What is the delay there?

Hello, we are checking.

Is there everything ok? As after I send you TX,time and amount there was no answer anymore.
Are we getting our XRP balances fixed today or do we need to find other way to trade my XRP?
As I can see on chat on your page many people has same problems like I have.
If there are technical issues why don't you inform us about them?
When someone is expecting transactions to work fast especially Ripple, this is very frustrating for someone that trading is his food.
I am developer myself. I know there can be technical issues but at least you need to inform costumers.
Am I wrong?

With love
Rok

And you think banning me from chat on website will help? That is amazing!
Thank you EXMO!
Great service!

Hi There,
We did not ban you. Online chat is temporary not working for everyone. We are checking your issue.

Best Regards,
EXMO Team

Days passed.
Let me say it one more time. I deposited XRP that is instant. Where is my money? Please can you explain to me?