Official Liquid Exchange Thread

[Quoine Exchange]

Hi,
 
I have some questions about your exchange, before I do the verification process.

Hello, and thanks for your queries:


But how about the fees ?
You website is quite empty https://www.quoine.com/app/#/app/fees
That is not a good fee information page.
The trading fees based on trading volume are missing. What are the taker and maker fees for what trading volume (if there is no zero fee promotion time)??
What are the fiat deposit and withdraw fees for SEPA transfers?
Please answer it here in this thread AND add it to your website.

We will announce the fee schedule once it comes into play. It is likely that we will not be using our previous fee schedule of no fee for maker, and fee for taker. Currently our EUR account is not SEPA compliant so the fees will vary depending on your bank. Our EUR withdrawal/deposit process is due to change soon, please keep an eye out for further announcements. Our FAQ is in the middle of being updated so apologies on that!



2FA:
In your FAQ something about Authy is written. In the Settings I can only activate my phone as 2FA. Why? I want to use neither a sms nor the Authy authentication. I want to use the normal Google Authenticator 2FA (getting everytime a sms sucks and authy is horrible). So how do I activate 2FA with Google Authenticator?

Let me double check with the tech team if google authenticator is a possible future option


Withdrawal time:
Like shown in this thread I should not withdraw too often, because it takes too much time... in your FAQ is written, withdrawing funds will take at least 72 hours. You really should improve this. No other exchange as such a problem, except "Itbit". But even Itbit reduced that time to zero, if you have 2FA active.

We are looking to improve our withdrawal times, and if you are looking at EUR market we may have some news around that to be announced shortly.


Trading:
On the "spot" page I miss the "last trades" information. I don't mean my own orders, I mean the last trades made in general, to get an impression how active a market is (could be that the last trade was hours ago).

There are no current plans for last trades by all users to be added, to maintain a single page view. I will raise this with the tech team to see if its a possible future development

Bitcoinity:
You could/should contact bitcoinity, if he can add your exchange.

We've been in touch with them, it's pending a modification to the API on our side for it to display on there correctly

API:
I just glance over your API documentation. But 300 calls per 5 minutes is very strict. Cex.io has a simular limit with 600 calls per 10 minutes, but all the other exchange allow alot more calls and cex has a websocket API to do more calls.  
So if your exchange is good and I start trading, 300 calls per 5 minutes is not enough. Is it possible to increase this limit for specific users?

API ids:
I guess you use IDs for orders and other IDs for trades. When I take a look here http://developers.quoine.com/#3.3.-get-an-order it seems both kinds of IDs have the same title "id". Would be better, if they would be called different... but not that important, just a suggestion.

API Balance:
I saw the balance call http://developers.quoine.com/#5.1.-list-accounts-balances only returns one balance value... So I guess it is the total balance? So I get no information about the available balance? This is a big flaw. You need to add the available balance! Of course the trader could calculate the available balance by adding up all the open orders but this 1. takes additional calls (and you have a low api limit) 2. it is hard to calculate the real available balance, because all exchange have a different rounding behaviour and a different behaviour about adding the expected fee into the available balance.
So please just add the avaialbe balance to the response.

API Cancel an order:
Nice one! You are the first exchange, that has the filled quantity in the Cancel Response! Great!

I will have to refer your API queries to our tech team - will PM you their responses

After you answered my questions, I will verify my account and will test more.

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[jayce]

Withdrawal time:
Like shown in this thread I should not withdraw too often, because it takes too much time... in your FAQ is written, withdrawing funds will take at least 72 hours. You really should improve this.

It is more than 72 hours in reality and sometimes it can take up to 5 days. I have been using quoine regularly because the price there are atleast a bit higher than my local exchanger so I uses it for arbitration regularly however the withdrawal time is preventing me from doing it again and again in short time

[densuj]

What is your minimum for withdrawal BTC? I was tried made withdrawal for 0.02 BTC. But it was failed. Please give your more detail about your rules. Don't make every bodies confuse. 

[Quoine Exchange]

What is your minimum for withdrawal BTC? I was tried made withdrawal for 0.02 BTC. But it was failed. Please give your more detail about your rules. Don't make every bodies confuse. 

Hi,

Please Private message me with your user email and I will get someone to investigate. Do you have details of the failure message? Many thanks.

[hifzi]

hy wanna ask, is fee trade for new year (january 2016) still 0%??

[Quoine Exchange]

hy wanna ask, is fee trade for new year (january 2016) still 0%??

Hi,

Yes it's still 0% trading fee for January!

[densuj]

How is long your fees still 0%?

[Quoine Exchange]

How is long your fees still 0%?

Hi,

It's likely it will end within Q1 2016, but management has the final decision.

[densuj]

How is long your fees still 0%?

Hi,

It's likely it will end within Q1 2016, but management has the final decision.

Ok thanks for your info

[number_46]

Hi

Please check your market ASAP

I cant cancel my order 

[Quoine Exchange]

Hi

Please check your market ASAP

I cant cancel my order 

Hi,

Sorry to hear you're experiencing issues - please confirm if you are still experiencing issues, and also if you raised a support ticket via the website?

[number_46]

Hi

Please check your market ASAP

I cant cancel my order 

Hi,

Sorry to hear you're experiencing issues - please confirm if you are still experiencing issues, and also if you raised a support ticket via the website?

Hi

Yes still facing this problem

I was reported via website too, but no answer from support.

[Quoine Exchange]

Hi

Please check your market ASAP

I cant cancel my order 

Hi,

Sorry to hear you're experiencing issues - please confirm if you are still experiencing issues, and also if you raised a support ticket via the website?

Hi

Yes still facing this problem

I was reported via website too, but no answer from support.

Hi - I've raised this directly with the tech team so they should be investigating to see if its a trading engine side issue or not, as we have not had any other issues reported by other users.

[number_46]

Hi

Please check your market ASAP

I cant cancel my order 

Hi,

Sorry to hear you're experiencing issues - please confirm if you are still experiencing issues, and also if you raised a support ticket via the website?

Hi

Yes still facing this problem

I was reported via website too, but no answer from support.

Hi - I've raised this directly with the tech team so they should be investigating to see if its a trading engine side issue or not, as we have not had any other issues reported by other users.

Hi

I try using chrome (Usually using Firefox) and now everything looks ok for me.

Hope you can fix problem with Firefox browser

Thanks

[number_46]

My request for BTC Withdrawal from 06/01/2016 09:40:44 (more than 48 hours now) still pending status

In you Q&A its say will processing 24 after request.

Please help to processing my WD.

Thanks

------

Got processing status now.

Thanks

[Quoine Exchange]

My request for BTC Withdrawal from 06/01/2016 09:40:44 (more than 48 hours now) still pending status

In you Q&A its say will processing 24 after request.

Please help to processing my WD.

Thanks

------

Got processing status now.

Thanks

Hi - this should already have been amended to 72 hours - can you confirm where you are seeing it stating 24 hours and I will get it amended.

[densuj]

Why make withdrawal BTC very very slow?  
That is waste my time. And will make lost

[number_46]

My request for BTC Withdrawal from 06/01/2016 09:40:44 (more than 48 hours now) still pending status

In you Q&A its say will processing 24 after request.

Please help to processing my WD.

Thanks

------

Got processing status now.

Thanks

Hi - this should already have been amended to 72 hours - can you confirm where you are seeing it stating 24 hours and I will get it amended.

http://prntscr.com/9nwjul


Why its decided to more time (72) hours to WD BTC?

I think you can verify if there is member make WD using authy, email, or other method. But don't make its too long.

[digitizing]

My request for BTC Withdrawal from 06/01/2016 09:40:44 (more than 48 hours now) still pending status

In you Q&A its say will processing 24 after request.

Please help to processing my WD.

Thanks

------

Got processing status now.

Thanks

Hi - this should already have been amended to 72 hours - can you confirm where you are seeing it stating 24 hours and I will get it amended.

Why its decided to more time (72) hours to WD BTC?

I think you can verify if there is member make WD using authy, email, or other method. But don't make its too long.

Wow, 24 hours for BTC withdrawals is very bad.
And it's getting more very bad if it's extended to 72 haours.
Please, we need improvement for your service, don't make it worse.

[densuj]

I don't understand with you 
I was made Withdrawal BTC more 24 hours. But they can not be process.