Official Newbie BitInstant Support Thread (Active Customer Support)

[Ap2134]

Hi Yankee,

I made a large transaction with bitinstant yesterday, it was an MT GOX Code to Paypal transfer, I've used bitinstant this way many times with no problems in the past with no problems but 24hrs later and I've still not had a deposit made to paypal.

These are the order IDs
Order ID   18b2de70-1c6a-48b9-ad1a-25f3a1b920b1
Quote ID   b95e0a16-fc88-4223-a937-4c92c3d9b651

I've had friends make successful transactions today with no delay so could you investigate why mine has such a huge delay? It's a significant sum and your support staff haven't been very responsive so I'm quite anxious!

Any help would be very much appreciated!

Ap

Hey,

Our limit is $500 per transfer, you processed $2000.00

Since Paypal already did verification, we will approve this, however it may take an extra few hours

Thanks

Hi!

I see now - I misread and thought the limit was $20000 in one go not in 24hrs.

I'll appreciate you pushing it through, cheers Ap

[malakas12]

Hello,

I transferred money from moneygram/zipzap through Bitinstant to Bitstamp (account# 99040)on Friday around noon, and the money has still not shown up on Bitstamp and I am really beginning to worry since it's been quite a few days. Here is my order ID:

Order ID: d9b5afc1-3a7c-4f25-988e-eaacc1be085b



If anyone can help me out with this I would greatly appreciate it, since I put quite a lot of money in (140+3.95 for the zipzap fee), so thanks in advance for any help that can be provided

[Yankee (BitInstant)]

Hello,

I transferred money from moneygram/zipzap through Bitinstant to Bitstamp (account# 99040)on Friday around noon, and the money has still not shown up on Bitstamp and I am really beginning to worry since it's been quite a few days. Here is my order ID:

Order ID: d9b5afc1-3a7c-4f25-988e-eaacc1be085b



If anyone can help me out with this I would greatly appreciate it, since I put quite a lot of money in (140+3.95 for the zipzap fee), so thanks in advance for any help that can be provided

Hey, I wish you alerted us sooner!

We have no botstamp funds at the moment, but will be filled up within a few hours, then I will process this with no fee!

Thanks

[malakas12]

Hello,

I transferred money from moneygram/zipzap through Bitinstant to Bitstamp (account# 99040)on Friday around noon, and the money has still not shown up on Bitstamp and I am really beginning to worry since it's been quite a few days. Here is my order ID:

Order ID: d9b5afc1-3a7c-4f25-988e-eaacc1be085b



If anyone can help me out with this I would greatly appreciate it, since I put quite a lot of money in (140+3.95 for the zipzap fee), so thanks in advance for any help that can be provided

Hey, I wish you alerted us sooner!

We have no botstamp funds at the moment, but will be filled up within a few hours, then I will process this with no fee!

Thanks

Thanks a lot! I really appreciate it, I was really beginning to worry there

[Yankee (BitInstant)]

Hi Yankee,

I made a large transaction with bitinstant yesterday, it was an MT GOX Code to Paypal transfer, I've used bitinstant this way many times with no problems in the past with no problems but 24hrs later and I've still not had a deposit made to paypal.

These are the order IDs
Order ID   18b2de70-1c6a-48b9-ad1a-25f3a1b920b1
Quote ID   b95e0a16-fc88-4223-a937-4c92c3d9b651

I've had friends make successful transactions today with no delay so could you investigate why mine has such a huge delay? It's a significant sum and your support staff haven't been very responsive so I'm quite anxious!

Any help would be very much appreciated!

Ap

Hey,

Our limit is $500 per transfer, you processed $2000.00

Since Paypal already did verification, we will approve this, however it may take an extra few hours

Thanks

Hi!

I see now - I misread and thought the limit was $20000 in one go not in 24hrs.

I'll appreciate you pushing it through, cheers Ap

Processed!

[Pitlifter]

Order ID:  e6e0c587-556e-462b-99e6-ccb68dcc6018‏.  Dwolla verification failed.  I've been waiting for 2 days now and prices have gone up $.40 = very unhappy camper.  Please help me.

[Yankee (BitInstant)]

Order ID:  e6e0c587-556e-462b-99e6-ccb68dcc6018‏.  Dwolla verification failed.  I've been waiting for 2 days now and prices have gone up $.40 = very unhappy camper.  Please help me.

Processed

[hammerschtick]

Yankee,
The other day I did a BitInstant bitcoin-to-email transaction for ~12BTC. When I went to retrieve my payload from the email BitInstant sent me it displayed the proper BTC, I typed in my email (the same one that I initially had the coins sent to) as well as the pin. Once I clicked send, it brought me to the main page for sending coins with "Funds sent" displayed

4 days later I have yet to get that email and I'm left with no coins, no support from Coinapult, and a good deal less money in my bank.

Today I clicked the old retrieval link (which now says that I have 0BTC), typed in the same address and old pin as a test. The same "Funds sent" page displayed and I received my 0 BTC shortly afterwards. That my money has now magically disappeared, and that it worked when I sent nothing makes me extremely suspicious.

I understand this might be more an issue with Coinapult than BitInstant, but since Coinapult hasn't responded to any of my attempts to contact them, I was hoping that as a partner there is something that could be done on your part, whether contacting them or otherwise. I don't have many other options and I really would just like my money.

Anything you could do would be greatly appreciated and ensure my business in the future.
Thanks

OrderID: 1d6e0987-9a13-4170-8d07-dd5ea5580cce
QuoteID: e2fb2275-661c-4c3f-b793-a343a7845bca

[Yankee (BitInstant)]

OrderID: 1d6e0987-9a13-4170-8d07-dd5ea5580cce
QuoteID: e2fb2275-661c-4c3f-b793-a343a7845bca

Hey, I will take care of it now.

EDIT: Sent PM

[hammerschtick]

Hi
Thanks for the quick response and resolution! I'll definitely be using your service in the future
-C

[usb8000]

I've got a couple of transaction ID's I hoped you could take a look at.

5651e374-1cfe-4ff9-b6a8-006c4695485a

and

ede2d9a3-361f-4bc2-a5ae-9b6bf3d912b5

Both were deducted from my Dwolla account but they are showing a Dwolla verification error and transaction failure.

Thanks much for your help!

Looking into it now!

OK, thanks for looking into this for me.

[chubbychecker]

Made a transaction this morning that got the "Dwolla failed verification - unable to locate" error and the funds have left the dwolla account.  Can someone take a look?

Order ID    6b20a8f4-ba34-49e3-86fd-56a83f93f962
Quote ID    4bc9f455-1e9e-43b7-84e4-e5b38ca3d1c1
Event ID    65065fa5-51e1-4607-bca3-4e945c7c0ea3

Thanks,

Chubby

[Yankee (BitInstant)]

Made a transaction this morning that got the "Dwolla failed verification - unable to locate" error and the funds have left the dwolla account.  Can someone take a look?

Order ID    6b20a8f4-ba34-49e3-86fd-56a83f93f962
Quote ID    4bc9f455-1e9e-43b7-84e4-e5b38ca3d1c1
Event ID    65065fa5-51e1-4607-bca3-4e945c7c0ea3

Thanks,

Chubby

Processed!

[Herben]

Hey,

I have a failed MtGox -> BitStamp transfer, initiated 13 hrs ago. Still no response from support@bitinstant.com, so I'm posting it here.

OrderID: aff0e13b-c4c5-437e-9c37-ca275d623b87
QuoteID: bba82d5b-add1-485e-82a1-79288a1c77b4

When will I have my funds available at BitStamp?

Btw.: Why does your "Check Status" page report the transaction as completed, although BitStamp's API returned a low balance error? Secondly, why doesn't your system reject a transaction when you have insufficient funds on the destination exchange to execute it instantly?

Processed

Apparently not. My USD balance at BitStamp is unchanged. What's going on?

We just ran out of funds while I was processing your order 

If you dont mind the wait, I will process it without fees. If not, I will refund.

Let me know.

Ok, I wait for completion.

It's been another 24 hours now and I'm still waiting. How long will it take?

[Yankee (BitInstant)]

Hey,

I have a failed MtGox -> BitStamp transfer, initiated 13 hrs ago. Still no response from support@bitinstant.com, so I'm posting it here.

OrderID: aff0e13b-c4c5-437e-9c37-ca275d623b87
QuoteID: bba82d5b-add1-485e-82a1-79288a1c77b4

When will I have my funds available at BitStamp?

Btw.: Why does your "Check Status" page report the transaction as completed, although BitStamp's API returned a low balance error? Secondly, why doesn't your system reject a transaction when you have insufficient funds on the destination exchange to execute it instantly?

Processed

Apparently not. My USD balance at BitStamp is unchanged. What's going on?

We just ran out of funds while I was processing your order 

If you dont mind the wait, I will process it without fees. If not, I will refund.

Let me know.

Ok, I wait for completion.

It's been another 24 hours now and I'm still waiting. How long will it take?

Processed!

[Yankee (BitInstant)]

Hello,

I finally  got verified through Dwolla and I tried to do a transaction ( 094ae49c-111a-44d1-864a-3e9b2678795e) but I am getting Dwolla failed verification - unable to locate. The funds do show as "sent" in my Dwolla account.

Thank you for your help! 

Processed!

[meyoumeyou]

Can you see you whats going on with  order :

                 e45f3e74-b0c5-450f-9e00-3b72979647aa
Event ID    a4939db0-e79b-4de7-bc0a-4561095e93ef

I specifically asked if everything was going to be instant again and you said

No, everything is still the same and everything is instant.

You see 1-2 orders a day that fail here, however we process over 250 orders every day.

Apparently that isn't the case, I guess mines was the 1-2 that happened to fail,which ironically is what I asked about.

[Yankee (BitInstant)]

Can you see you whats going on with  order :

                 e45f3e74-b0c5-450f-9e00-3b72979647aa
Event ID    a4939db0-e79b-4de7-bc0a-4561095e93ef

Whats the issue? Yours is processing fine and will go thru in a few minutes.

Thanks

[meyoumeyou]

Thanks!!!!

[johnc3p210]

Hey yankee would you mind checking up on my order? It's been a solid 7 hours

zipzap # = 314134818

id love to get refunded the fee too