Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

Can someone please tell me WTF is going on with my money...?

Hey, I see that order processed on Jan 09.

Do you have another Order ID?

[c4n10]

Hey, I see that order processed on Jan 09.

Do you have another Order ID?

-_-


Did you even read my post...? I am not disputing the arrival of the funds, I am disputing the amount that arrived.

Code:

Case #1:

Order receipt

Order ID	fe4ad4a8-f455-4d83-8147-6a55f08c1f7a
Quote ID	0bdd2cf0-0589-4cae-814d-f9a4d5fc89bd
Event ID	4d0cae17-e42b-4613-b21b-4bb95c4516d6
Fees (inclusive)	7.0% + $1.00 incl. paypal fees
Amount you paid	$28.2 USD
Amount you will receive	$25.2542 USD
Delivery Deadline	Wed Jan 9 04:07:34 2013
Destination exchange	PayPal
Destination account	pagliacciproductionz@gmail.com

I should have received: $25.25 and I received $23.72

Code:

Case #2:

Order ID	aab7cb8e-7ab7-42c3-9aa4-7acab9127ac8
Quote ID	 36423ce5-aec9-4e4f-b01e-426bc3f77dde
Event ID	09cc2961-faea-4002-9d45-91a40ce8d99f
Fees (inclusive)	 7.0% + $1.00 incl. paypal fees
Amount you paid	$33.06 USD
Amount you will receive	$29.77886 USD
Delivery Deadline	 Thu Jan 10 00:43:00 2013
Destination exchange	PayPal
Destination account	pagliacciproductionz@gmail.com

I should have received $29.78 and I received $28.19.

Neither of these amounts is very large, but your service is already overpriced and if one is expected to use BI on a regular basis, or for people who deal in larger and more frequent transactions per day, these charges can really begin to add up and if VirWox isn't receiving the full amount that means that someone on your end is profiting somewhere...

I am NOT using BitInstant again and will discourage others from doing so until I receive a reasonable explanation as to why money appears to be being "shaved" off of each transaction, I receive my remaining balance in it's entirety and I am assured that the issue has been taken care of.

[daveshap777]

*repost from other thread

Hello,

I am also having an issue with Dwolla.

Dwolla failed verification - unable to locate

Quote Id: 4fc15b6d-6cc3-4d93-8a96-966c31f27fb1
Event Id: eeb80b6a-3023-468f-b040-c89e08e8dcef

*Update*
Processed, thank you!

[Exquisite]

Is it possible to add BitCoin to a website such as PayPal where you buy something and you get it straight away after transaction has been made for example lets say you're paying for some coins or something on a game and if you pay via paypal you get the coins straight after the transaction has been made how can I create something like that?

[c4n10]

Is it possible to add BitCoin to a website such as PayPal where you buy something and you get it straight away after transaction has been made for example lets say you're paying for some coins or something on a game and if you pay via paypal you get the coins straight after the transaction has been made how can I create something like that?

I don't want to trash your idea, but trading BTC directly for PayPal rarely ends well. The forum is ripe with horror stories of people buying/selling BTC for PayPal and then the person with the PP account cancels the charges once the coins have been traded.

[greyturtle]

Still have not received bitcoin. This is the third day now. I was told yesterday that this would be resolved by now. What is the status of my order?


Order ID: 9d314c84-ea5a-48dc-a19f-8c8da48df630?

[timexy]

Having problems with my Dwolla order as well...

Order ID: edc800b2-a6db-4a76-8786-ec7d1a49e2c6

Thanks.

[BAM101]

I have the same issue as everyone else with Dwolla. I have 2 failed transactions. Rachel helped me yesterday but is unresponsive today.

Order ID        2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID        aea40d91-6920-4621-9001-0f3ddebfff3f

And

Order ID        a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID        16546819-1ed9-4da7-89a8-1febf8592935

Yankee you mind helping me out?

I hope you guys get this Dwolla API or w/e fixed so that we don't have to bug you.

-BAM

[bvcxznm]

Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.

[johnc3p210]

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services

[Yankee (BitInstant)]

Actually Charlie is lying.

I am? How?

It looks like my payment HAS processed though. Finally.

I'm glad that I wasn't robbed for my coins.

Which payment dude? You keep saying you have an order and were robbed. I asked you 15 times for your Order info and you did not give it to me.

You PM'd me saying you will send me an email, well where is it?

I think Bitinstant support is a joke, but the companies integrity is mostly intact through this transaction.

I wish any other buyers the best of luck and encourage you not to get too discouraged as you wait through the excessive delays.

How are we a joke? You don't even have an order with us, you just spammed this thread 10 times.

Unless you produce an Order ID or have an issue, please go away.

Charlie

Its pretty damn clear how your customer support is a joke. You guys never even responded via livechat, support@bitinstant, or the emergency phoneline. I had to signup for this forum to get any recognition and even then it was 24hrs per reply.

You have no reason to assume I'm spamming. Thats a shitty defensive mechanism and you need to stop. This was not an isolated incident and you fucking know it.

Do you want continue this conversation and explore the REAL REASON it took 5 days to send my coins?

Troll,

Stop spamming my threads. As I pointed out, you are obviously lying and never placed an order with us.

Respond with an actual Order ID or dont respond at all, you are lying, spamming and trolling

Haizzzzzzzz
Still no info about my cases.

Order ID?

Hello, I'm having an issue with a transfer from Dwolla - order status says "Dwolla failed verification - unable to locate". The money is gone from my Dwolla account, but hasn't shown up at the destination.

The order ID is 45c200f2-972d-4426-9df3-8496a8d1b301

Thank you!

Processed!

I am NOT using BitInstant again and will discourage others from doing so until I receive a reasonable explanation as to why money appears to be being "shaved" off of each transaction, I receive my remaining balance in it's entirety and I am assured that the issue has been taken care of.

Sorry I did not read it well enough.

Before you accuse us of scamming you, would we really risk $1 for our reputation? Dont you think this is a common mistake ?

You are the only one with this issue, its probably just a glitch.

I'd be glad to refund you not only the $1, but also all the fees.

I encourage you to try another transfer, and you will see this was an error

Still have not received bitcoin. This is the third day now. I was told yesterday that this would be resolved by now. What is the status of my order?


Order ID: 9d314c84-ea5a-48dc-a19f-8c8da48df630?

Processing now and refunding fees!

Having problems with my Dwolla order as well...

Order ID: edc800b2-a6db-4a76-8786-ec7d1a49e2c6

Thanks.

Processed!

I have the same issue as everyone else with Dwolla. I have 2 failed transactions. Rachel helped me yesterday but is unresponsive today.

Order ID        2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID        aea40d91-6920-4621-9001-0f3ddebfff3f

And

Order ID        a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID        16546819-1ed9-4da7-89a8-1febf8592935

Yankee you mind helping me out?

I hope you guys get this Dwolla API or w/e fixed so that we don't have to bug you.

-BAM

Processing now!

Ya me to..we should have a fix by today

Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.

Processing now! Sorry, we had to reset your PIN which caused it to fail.

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services

Done!

[c4n10]

Sorry I did not read it well enough.

Before you accuse us of scamming you, would we really risk $1 for our reputation? Dont you think this is a common mistake ?

You are the only one with this issue, its probably just a glitch.

I'd be glad to refund you not only the $1, but also all the fees.

I encourage you to try another transfer, and you will see this was an error

You clearly STILL have not thoroughly read my posts. Between my TWO transactions, I was shorted $3.12 not "$1". After the first time I didn't get the full amount I DID give your service a second try and was shorted again. Since then I have made multiple contacts to your support department and have been ignored forcing me to come here and deal with you who can't even be bothered to take the time and give my posts more than a passing glance as he fights with forum trolls. Now you think I should go give it a third try when I still have not received my remaining balance (you say you'll hook up remaining balance + fees, I've already given you all the information you'd need to do such a thing and yet I have received nothing), you've given me no explanation as to how the error occurred and until I came in here today your customer service dept went AWOL on me...?

Also, I never accused you of scamming me but the money went somewhere. If it didn't reach me and it didn't reach VirWox there's only 1 other party left in this equation.

Also recognize that it's not the amount missing that is my complaint, but if you continue to take an extra $1.56 off of every transaction those numbers will eventually add up.

As your customers (the base of the bitcoin economy) we already pay fees at every turn (mining pool fees, exchange trading fees, exchange withdrawal fees, exorbitant fees to have BitInstant process a coupon and send money to our paypal accounts) for those of us who don't mine 15 BTC a day the fees become overwhelming. Another $3+ between two transactions in two days that we aren't expecting to pay and no one can explain what happened is simply unacceptable.

[Yankee (BitInstant)]

Sorry I did not read it well enough.

Before you accuse us of scamming you, would we really risk $1 for our reputation? Dont you think this is a common mistake ?

You are the only one with this issue, its probably just a glitch.

I'd be glad to refund you not only the $1, but also all the fees.

I encourage you to try another transfer, and you will see this was an error

You clearly STILL have not thoroughly read my posts. Between my TWO transactions, I was shorted $3.12 not "$1".

I did, and I've checked every single other transfer and I don't see this anywhere else, thats why this is appaling.

We've been doing Paypal for almost a year now, others would have noticed this as well and we could have fixed it, so obviously its not malicious.

Sorry I did not read it well enough.

Before you accuse us of scamming you, would we really risk $1 for our reputation? Dont you think this is a common mistake ?

You are the only one with this issue, its probably just a glitch.

I'd be glad to refund you not only the $1, but also all the fees.

I encourage you to try another transfer, and you will see this was an error

As your customers (the base of the bitcoin economy) we already pay fees at every turn (mining pool fees, exchange trading fees, exchange withdrawal fees, exorbitant fees to have BitInstant process a coupon and send money to our paypal accounts) for those of us who don't mine 15 BTC a day the fees become overwhelming. Another $3+ between two transactions in two days that we aren't expecting to pay and no one can explain what happened is simply unacceptable.

I agree, and we do our best to keep our prices as low as possible. Again, we are not doing this on purpose. We barely make 1% on these TX's. Most of the fees go to VirWox and Paypal. You are never forced to use us!

Again, Im sorry about this and were looking into it, I should have an answer within a few days after the Devs see why this happened to you.

-Charlie

[c4n10]

I'd be glad to refund you not only the $1, but also all the fees.

I still have not received my $3.12 outstanding balance or the fees.

I encourage you to try another transfer, and you will see this was an error

Implying the problem has been identified and resolved...

Again, Im sorry about this and were looking into it, I should have an answer within a few days after the Devs see why this happened to you.

Implying you have no idea what the problem is or whether it's fixed, yet you still advise me to go and try to make another transfer to prove the first two errors were merely a fluke...

You are never forced to use us!

Recommend me alternative service that transfers money from btc-e/mt gox/dwolla codes to paypal and I will be happy to give them a try.

[johnc3p210]

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services

Done!

It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please.  

(again) :/ zipzap# =  700612906

[Yankee (BitInstant)]

I'd be glad to refund you not only the $1, but also all the fees.

I still have not received my $3.12 outstanding balance or the fees.

Look, I apologize (again) for this glitch. If you think we are purposely ruining our reputation to skim $1, thats fine. We have thousands of happy customers that know we do everything and beyond for them. This includes yourself. I didn't even look at your order information before I offered you to refund all the fees. We value every customer big or small and want to keep everyone happy.

Please PM me your desired location of the fee refund.

If you don't feel I handled this properly, thats fine. Im not sure what else you want me to do.

Thanks, and I wish you the best of luck on your endeavors.

Charlie

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services

Done!

It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please. 

(again) :/ zipzap# =  700612906

Hey,

Just got an email , and our developers are still looking into this. I just sent you a PM.

Of course, we will honor any BTC quote, regardless of price raise.

Charlie

[johnc3p210]

I'd be glad to refund you not only the $1, but also all the fees.

I still have not received my $3.12 outstanding balance or the fees.

Look, I apologize (again) for this glitch. If you think we are purposely ruining our reputation to skim $1, thats fine. We have thousands of happy customers that know we do everything and beyond for them. This includes yourself. I didn't even look at your order information before I offered you to refund all the fees. We value every customer big or small and want to keep everyone happy.

Please PM me your desired location of the fee refund.

If you don't feel I handled this properly, thats fine. Im not sure what else you want me to do.

Thanks, and I wish you the best of luck on your endeavors.

Charlie

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services

Done!

It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please. 

(again) :/ zipzap# =  700612906

Hey,

Just got an email , and our developers are still looking into this. I just sent you a PM.

Of course, we will honor any BTC quote, regardless of price raise.

Charlie

PM'd awaiting a response

[andyland]

I had a failed transaction from Dwolla and did not receive any response from the custom service email, it's been about 8 hours.

my id was 76c50886-6bbf-4ba6-9d54-2548f859d2bf

[Bettor]

Hi, I need help with order: 75bc2494-3669-4899-9b9d-11865d2b223d please. Why sometimes you still have "control" of your MtGox/Btce code and can cancel it and give ourselves a refund?

And then others like this one says:

Gox coupon deposited at BitInstant account
Order execution failed!

Thanks

[bvcxznm]

Hi Yankee, This one has still not come through.

--
Quote from: bvcxznm on January 23, 2013, 08:59:22 PM
Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.
--
Processing now! Sorry, we had to reset your PIN which caused it to fail.
--