Official Newbie BitInstant Support Thread (Active Customer Support)

[kaleidoscopic]

68caa76d-e8d8-40bb-8d1e-a1ba78b597f5

dwolla -> bitcoin address failed.  can you check on it?

Thanks

[John (John K.)]

Hey everybody,

My name is Seth and I've recently started doing customer support for BitInstant. You may see me in this forum trying to help people out from time to time.

I'd like to add the BitInstant logo to my profile but I can't seem to at the moment. I may need to get whitelisted first. Not sure.

If Yankee can confirm that, I can whitelist you.

[RHCwebhosting]

Hello I am RHC, a web hosting company.

[alooftoast]

Can you check on this order?

fc601c32-2da1-4ca4-8a09-66442dbc29e8

Processed!

Got it, thanks.

[coastermonger]

I've used BitInstant to transfer a cash deposit into MtGox.  Surprisingly, it was a hassle free process.

But I'm curious about withdrawals.  Say I want to take some of my investments back out of Mt. Gox to turn them back into USD cash, should I be doing it with BitInstant? Or should I set up a bank withdrawal?

[Yankee (BitInstant)]

68caa76d-e8d8-40bb-8d1e-a1ba78b597f5

dwolla -> bitcoin address failed.  can you check on it?

Thanks

Processed!

Hey everybody,

My name is Seth and I've recently started doing customer support for BitInstant. You may see me in this forum trying to help people out from time to time.

I'd like to add the BitInstant logo to my profile but I can't seem to at the moment. I may need to get whitelisted first. Not sure.

If Yankee can confirm that, I can whitelist you.

Confirmed!

[opentoe]

I've used Bitinstant once and I went through hell with MoneyGram. I ended up visiting 3 different CVS stores and 1 Acme store. I ended up speaking with over 12 MoneyGram reps at 3 different levels of service. No one could get the correct amount. Since that zipzap fee is added on, everytime I went to pay and the cashier entered the amount I was told to tell her it always came back not the correct amount and the order never went through. Once that happens you need to start all over again with MoneyGram so they can submit the order back to the terminal so the cashier can then try to process the order again. I would guess my order was processed about 25 times that day from 6 different employees. Even when the cashier was on the phone with MoneyGram they still couldn't do it properly. Not only until 6 hours later, at the end of the day someone got it correct somehow and the payment went through. What was I to do here? Moneygram asked me if the fee was included and all I did was follow what the paperwork said from Bitinstant. There must be an easier method here? Besides cash deposit at one of these stores, how else could one buy bitcoins with Bitinstant?

[Yankee (BitInstant)]

Moneygram asked me if the fee was included and all I did was follow what the paperwork said from Bitinstant.

Hey, on the slip there are instructions to the merchant which include exactly what they need to type in.

The top reason for challenges at MoneyGram is that the Amount to Pay is entered incorrectly. The clerk needs to enter the Amount to Pay the payment slip with $0 MoneyGram fees - if they enter the $3.95 fee in the fee column, the payment won't pass the validation check.

Charlie

[ThaddeusB]

What time will more BTC-e reserves be available?

[ladylestrange3]

I transferred from Dwolla->MtGox through BitInstant as I have done countless times..

The money is not in my dwolla account ($200) and it is not on my mtgox account. When I pull up the orderID it shows it failed verification too many times?


Please help!

[Yankee (BitInstant)]

What time will more BTC-e reserves be available?

Within a few hours

I transferred from Dwolla->MtGox through BitInstant as I have done countless times..

The money is not in my dwolla account ($200) and it is not on my mtgox account. When I pull up the orderID it shows it failed verification too many times?

Please help!

Hey, no worries. Whats your Order ID?

[kingcrimson]

why are btc-e reserves always 0? will bitinstant ever deal with this

[ladylestrange3]

What time will more BTC-e reserves be available?

Within a few hours

I transferred from Dwolla->MtGox through BitInstant as I have done countless times..

The money is not in my dwolla account ($200) and it is not on my mtgox account. When I pull up the orderID it shows it failed verification too many times?

Please help!

Hey, no worries. Whats your Order ID?

OrderID=c1b23854-6713-49e2-afa6-4cbea8eb3dfa

[Yankee (BitInstant)]

why are btc-e reserves always 0? will bitinstant ever deal with this

Actually its not. We only ran out a few hours ago, had over $60,000 in there this morning.

EDIT: $25,000 just added.

What time will more BTC-e reserves be available?

Within a few hours

I transferred from Dwolla->MtGox through BitInstant as I have done countless times..

The money is not in my dwolla account ($200) and it is not on my mtgox account. When I pull up the orderID it shows it failed verification too many times?

Please help!

Hey, no worries. Whats your Order ID?

OrderID=c1b23854-6713-49e2-afa6-4cbea8eb3dfa

Processed!

[krotchkricket]

Ive sent numerous emails to Bitinstant support over the last day and a half and no response.

OrderID: 02fed7a2-edd6-4336-bacd-a623ac6632d2

Looks like it was never sent to the Blockchain. This is the 3rd transaction in a row.

[Yankee (BitInstant)]

Ive sent numerous emails to Bitinstant support over the last day and a half and no response.

OrderID: 02fed7a2-edd6-4336-bacd-a623ac6632d2

Looks like it was never sent to the Blockchain. This is the 3rd transaction in a row.

Hey, Ive responded to your email. No need to send numerous emails, it can take a little longer on weekends for support to help

 OrderID: a7dce7d3-c023-48d4-8963-6b43dc146b64
EventID: 38a2ee6e-a372-4ee1-820e-5ad5f7473463
DestAccount: 18UaqYJqNhmkquoWeKFBqiNVMPHJmwWjaT

Hey, its easier to get my attention through email, I only read this a few times a day.

I sent another message to get it processed, Im sorry for the delay on the second order.

[opentoe]

Moneygram asked me if the fee was included and all I did was follow what the paperwork said from Bitinstant.

Hey, on the slip there are instructions to the merchant which include exactly what they need to type in.

The top reason for challenges at MoneyGram is that the Amount to Pay is entered incorrectly. The clerk needs to enter the Amount to Pay the payment slip with $0 MoneyGram fees - if they enter the $3.95 fee in the fee column, the payment won't pass the validation check.

Charlie

As I said we all followed what was on the paperwork and I had a very hard time. It is easy for someone to say follow the paper on a forum here but when you are in the store, dealing with clerks not knowing what to do that did follow what I gave them and still can't figure things out it is quite different. Even with the clerk on the phone with money gram they still had problems. Just from that one experience makes me hesitate completely from trying it all over again.

[kingcrimson]

Yeah just gotta remember to say the fee is zero, they are asking for the moneygram fee not the zip zap fee. the zip zap fee is included in the cash total you pay. moneygram fee is zero. I had the same problem dealing with moneygram clerks when starting out.

Yankee - PMd you, I had a problem with order execution failed now my $$ is in no man's land

[Yankee (BitInstant)]

Yeah just gotta remember to say the fee is zero, they are asking for the moneygram fee not the zip zap fee. the zip zap fee is included in the cash total you pay. moneygram fee is zero. I had the same problem dealing with moneygram clerks when starting out.

Yankee - PMd you, I had a problem with order execution failed now my $$ is in no man's land

Replied!

Moneygram asked me if the fee was included and all I did was follow what the paperwork said from Bitinstant.

Hey, on the slip there are instructions to the merchant which include exactly what they need to type in.

The top reason for challenges at MoneyGram is that the Amount to Pay is entered incorrectly. The clerk needs to enter the Amount to Pay the payment slip with $0 MoneyGram fees - if they enter the $3.95 fee in the fee column, the payment won't pass the validation check.

Charlie

As I said we all followed what was on the paperwork and I had a very hard time. It is easy for someone to say follow the paper on a forum here but when you are in the store, dealing with clerks not knowing what to do that did follow what I gave them and still can't figure things out it is quite different. Even with the clerk on the phone with money gram they still had problems. Just from that one experience makes me hesitate completely from trying it all over again.

Next time, call our support phone # and we can walk the clerk thru it!

[vabunuc]

my transaction as been stuck since friday:
order id: 709d7ce4-1be1-49ad-9936-466b5555aec1
quote id: 5a62a22f-7e73-422a-bfd7-78c15ee7d7a2