Official Newbie BitInstant Support Thread (Active Customer Support)

[meyoumeyou]

can you please tell me whats going on with
Quote ID    2ce75fc8-0b2c-46c4-856f-7a360a7007c0
Event ID    ffc6cd49-e26c-4fc3-a5a1-e7048565b4ea

This order has failed. We've been having some issues with ZipZap's API response today.

I'm going to forward this to tech support where they can issue a manual transfer. This will likely get processed tomorrow since it is the end of the day now. For future reference, it's best to contact support at the BitInstant website. Thank you!

I received an email from zip zap saying I had a successful payment so why would I contact them?

[v3miner]

can you please tell me whats going on with
Quote ID    2ce75fc8-0b2c-46c4-856f-7a360a7007c0
Event ID    ffc6cd49-e26c-4fc3-a5a1-e7048565b4ea

This order has failed. We've been having some issues with ZipZap's API response today.

I'm going to forward this to tech support where they can issue a manual transfer. This will likely get processed tomorrow since it is the end of the day now. For future reference, it's best to contact support at the BitInstant website. Thank you!

I got the same answer I'm super bummed

First try with BitInstant. I'm surprised considering the site says transactions are processed 24/7 but hey, stuff happens.

[phildavis50]

Hey I made a purchase recently and it has not gone thru. This is my first time having problems with bit instant and was hoping to get it resolved asap. I need the coins


Quote ID    e823b6f6-2418-4d08-91e8-8fa3048bc5c0
Event ID    44628564-fd73-4448-9c8a-bfa4bf66e894
order #      c8140236-1968-4072-9eb7-3d6e80234817

Please send me my coins thank you.

[hmmmstrange]

quote aa2b89e5-bb09-453f-987b-102bf4e5fd76
event d6d5631a-1536-4a41-b4f0-ee85ebc0a916

The agent was a complete idiot, had to cancel the transaction twice. Seems this is still not going through. Can you please look into it?

[bitcoinuser5654]

Seems there has been some problems today and it's not just me. I do hope this will be resolved soon as I'm kind of on a time schedule here. I've used bit instant many times in the past and it has always been well... instant! Shit Happens! Looks like it will probably be resolved tomorrow at this point. I'll go ahead and post my info here in case an awesome agent would look into it for me. Thanks for everything!

quote id
bb1b7e3d-7b12-4fe4-8400-891c0d948420
event id
6aa3f91c-8c39-40ab-a056-ebd6f56f302e

[drzoyburg]

I deposited cash approximately 5 hours ago, for it to pay to bitcoin address.  My order status now shows "Order Execution Failed."  This is all new to me, and I'm not having a very easy first experience.  Any help would be appreciated.  I've already emailed support about 45 minutes ago, and still have not received a response. Hoping they respond soon.

Quote ID: ed823724-8eda-4600-8446-73cc1fe03488
Event ID: ce9ab1ef-45b8-4ead-b710-3616eed5d304

[divergeunify]

Well I guess I'm here for the same reason as everyone else  

Order execution failed a few hours ago.  I emailed, but I figured it would be good to get into contact here too, despite there being so many on-going messages today

Quote ID: a89f1ddf-4b7d-459b-865b-4c96f88a5ada
Event ID:  d7d840a5-b0a9-4cac-8693-05c708a54153

$60.00 paid

Appreciate it guys

[drzoyburg]

Well I guess I'm here for the same reason as everyone else  

Order execution failed a few hours ago.  I emailed, but I figured it would be good to get into contact here too, despite there being so many on-going messages today

Quote ID: a89f1ddf-4b7d-459b-865b-4c96f88a5ada
Event ID:  d7d840a5-b0a9-4cac-8693-05c708a54153

$60.00 paid

Appreciate it guys

Yes, there does seem to be a trend, here.

[drzoyburg]

Has anyone received a response from support recently?  Like in the last few hours?

[hmmmstrange]

I received an automated email response from debug@bitinstant.com. Live chat is not on right now, might be after hours. I haven't called them yet.

[drzoyburg]

I received an automated email response from debug@bitinstant.com. Live chat is not on right now, might be after hours. I haven't called them yet.

I've been emailing support@bitinstant.com. 

[hmmmstrange]

I received an automated email response from debug@bitinstant.com. Live chat is not on right now, might be after hours. I haven't called them yet.

I've been emailing support@bitinstant.com. 

Yes, I have too. The response was from attempting a live agent chat. It generated an email response from debug@bitinstant.com.

[v3miner]

OP:

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

Emphasis mine.

It's a wee bit inconvenient, and maybe support hours should be more obvious on the site... HOWEVER from the limited experience I had today with support, I would say it's more comforting to talk to these awesome people over someone in a 3rd world country making .05/hr.

[BitcoinMonster]

Hey Yankee,
I have two problems.

I have been having problems for 7 days attempting to receive my bitcoins.

2 co workers along with myself bought 3 transfers of bitcoins to be sent to two seperate addresses.

Two of the payments were said to go through, but blockchain.info only shows one. Please help as I have received only one message from support 3 days ago, saying I would be taken care of. it has been 7 days.

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD


The account where only 1 of 2 payments were received can be seen in this blockchain information.


http://blockchain.info/address/1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6


AND OH AND TODAY..... A SEPARATE ISSUE... After not receiving my 500$ transaction for 7 days.. I assumed it would be safe to just put another 500$ through and I would change the other amount of 500 for cash when it was resolved.

I NOW HAVE TWO PENDING ISSUES WITH BITINSTANT TOTALING 1000$?

THIS (JAN 30TH) TRANSACTION HAS BEEN "loading" FOR A FEW HOURS AS WELL

Quote ID link : https://www.bitinstant.com/order_status/d39b18a5-65d0-4da9-be69-ea6320006e54

Please help resolve my two problems!!! email me please.. martel92p@comcast.net

[sprite4040]

Hi. I'm having some trouble with my bitcoin transfer with BitInstant. I'm trying to transfer it to my wallet (Blockchain) from a money gram and it's been over an hour and a half now. The status on the order on Bitinstant just says loading. Could someone please help me?
Thanks

Order ID: 494b6702-2e8a-484f-bea2-a590fa64b761
Event ID b21289d8-d667-4f7b-9048-151ce0e50d36

[bananabate]

Having trouble with a MoneyGram > BitInstant > Instawallet. Placed the order and funded the moneygram approximately 5 hours ago. Need to get this resolved ASAP, any suggestions? Already sent BitInstant support a message approximately 2.5 hours ago. Quote ID    d7266b9a-61fc-4c77-9218-6965221f4069

[Yankee (BitInstant)]

Hey All,

Sorry for the delay in responding. Rachel and Seth will respond to your support emails likely tomorrow, but I will comment here on everyone who requested info.

The following orders are either being processed now, or already processed.

We realize that we missed the deadline on many of these orders.
If we missed the deadline on your order, please PM me once your order is completed with your Order ID and we will refund the fees.

Do not worry about the price increase, the BTC quoted is the BTC you get.

You will have had a completely free transaction.

Thanks for your understanding

Charlie

can you please tell me whats going on with
Quote ID    2ce75fc8-0b2c-46c4-856f-7a360a7007c0
Event ID    ffc6cd49-e26c-4fc3-a5a1-e7048565b4ea

This order has failed. We've been having some issues with ZipZap's API response today.

I'm going to forward this to tech support where they can issue a manual transfer. This will likely get processed tomorrow since it is the end of the day now. For future reference, it's best to contact support at the BitInstant website. Thank you!

I received an email from zip zap saying I had a successful payment so why would I contact them?

Hey I made a purchase recently and it has not gone thru. This is my first time having problems with bit instant and was hoping to get it resolved asap. I need the coins


Quote ID    e823b6f6-2418-4d08-91e8-8fa3048bc5c0
Event ID    44628564-fd73-4448-9c8a-bfa4bf66e894
order #      c8140236-1968-4072-9eb7-3d6e80234817

Please send me my coins thank you.

quote aa2b89e5-bb09-453f-987b-102bf4e5fd76
event d6d5631a-1536-4a41-b4f0-ee85ebc0a916

The agent was a complete idiot, had to cancel the transaction twice. Seems this is still not going through. Can you please look into it?

quote id
bb1b7e3d-7b12-4fe4-8400-891c0d948420
event id
6aa3f91c-8c39-40ab-a056-ebd6f56f302e

Quote ID: ed823724-8eda-4600-8446-73cc1fe03488
Event ID: ce9ab1ef-45b8-4ead-b710-3616eed5d304

Quote ID: a89f1ddf-4b7d-459b-865b-4c96f88a5ada
Event ID:  d7d840a5-b0a9-4cac-8693-05c708a54153

$60.00 paid

Appreciate it guys

Hey Yankee,
I have two problems.

I have been having problems for 7 days attempting to receive my bitcoins.

2 co workers along with myself bought 3 transfers of bitcoins to be sent to two seperate addresses.

Two of the payments were said to go through, but blockchain.info only shows one. Please help as I have received only one message from support 3 days ago, saying I would be taken care of. it has been 7 days.

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Quote ID link : https://www.bitinstant.com/order_status/d39b18a5-65d0-4da9-be69-ea6320006e54

Hey,

Your first 3 orders, the last did not process because you did 3 of the same orders, same amount, and same address so they got caught in our fraud filter. I will process them now.

You second order failed because of todays API issue. We will explain what happend later on, right now were processing the orders that failed.

As mentioned above we will refund all the fees, please see above with the info.

Charlie

Order ID: 494b6702-2e8a-484f-bea2-a590fa64b761
Event ID b21289d8-d667-4f7b-9048-151ce0e50d36

Having trouble with a MoneyGram > BitInstant > Instawallet. Placed the order and funded the moneygram approximately 5 hours ago. Need to get this resolved ASAP, any suggestions? Already sent BitInstant support a message approximately 2.5 hours ago. Quote ID    d7266b9a-61fc-4c77-9218-6965221f4069

Thanks everyone again for your understanding, we are processing the orders and should be done sometime in the morning eastern time.

Charlie

[mjester93]

I am trying to use BitInstant to purchase some bitcoins, but I'm facing (what I think is) a problem. I wanted to moneygram $103.95 (including the ZipZap fee), and when I tried to pay the cashier at CVS, he told me to only give him $100. Is this right, or did something mess up? The first time I tried to do this I paid the CVS cashier $103.95.

[dlaw13]

Hello Yankee,

Looks like you do great work here helping people out. My order failed here is my information. Hope you can help a newbie to the forum out. Thanks for looking.

Quote ID    1dfe6106-6a5a-4a15-bcfc-82e10902e15d
Event ID    a4048eb5-b851-4b9b-8504-5e059bd3d7a4

[monkee]

I am getting this error when bitinstant forwards me to zipzap:

"We're sorry, but the daily order limit has been exceeded. Please try your order again tomorrow. If you have questions, please email us at support@zipzapinc.com."

what gives?