Official Newbie BitInstant Support Thread (Active Customer Support)

[future-man]

Transfer seems to have failed as I've not received funds 12ish hours after cash deposit. I'd like any help/support that anyone would be able to offer. Tried the support email but have yet to receive as much as an automated response.

Quote ID   888dea7d-4a9b-422a-846f-3ac2419fc106
Event ID   aa3f4eda-8906-408b-bf19-e104ce8c7974

Thanks much.

[1714994317]

1714994317

[1714994317]

1714994317

[1714994317]

1714994317

[meyoumeyou]

still nothing for

Quote ID    2ce75fc8-0b2c-46c4-856f-7a360a7007c0
Event ID    ffc6cd49-e26c-4fc3-a5a1-e7048565b4ea

[tripptripp]

I sent an email to support yesterday but haven't heard anything back.  Mine is showing "Order execution failed!"

Quote ID: d01d01a0-1d9e-4bf6-af4f-8c2c1df12ac5

[turt1e]

Hey I just registered to post here to get some support. I'm glad I found this!

I made an order last night for 475.00 + 3.95 (ZipZap), and it's coming up as Order Execution Failed. I e-mailed support last night like 2 times and tried to call, but no luck. I'm sorry, but I was worried about my money and this has never happened before using bitinstant (You guys have always been good to me ). I thought I may have typed in the wrong bitcoin address. I found my order ID in my browser history luckily.

Quote ID   795397e5-5465-4ee5-8904-0f4c3a4b477c
Event ID   e302f942-bf47-4312-83b9-011f6a918f50

I am trying to use BitInstant to purchase some bitcoins, but I'm facing (what I think is) a problem. I wanted to moneygram $103.95 (including the ZipZap fee), and when I tried to pay the cashier at CVS, he told me to only give him $100. Is this right, or did something mess up? The first time I tried to do this I paid the CVS cashier $103.95.

People at CVS SUCK! In their computer system, it tells them to type in the amount WITHOUT the fee. So you tell them $100. ZipZap includes the fee, but the CVS employees think there should be an extra fee from them you must pay. I tried explaining to them that the ZipZap fee is included, but they don't understand this. Go to Walmart.

[bubbyj]

Yesterday i deposited $500 (503.95 after fee) at my local cvs through moneygram. I have yet to have the coins deposited.
Zipzap account # 135825511
Amount $503.95

I looked it up and it shows its paid. But i never recieved anything.

Its depressing. I had an important order to make this morning. 

[xxqvxx]

I would think with all these issues there would be an extra effort to resolve them. I used BitInstant because of the "instant" part.   
Same here.
   862711e7-41a8-4a28-9d7e-21f2771223e2   Quote for new transaction
   9d718c0f-2cdd-4d40-aed8-4ef0243897ec           New Order

[sprite4040]

Still no money in my blockchain wallet.

[voidsleep]

Help! I sent bitcoins to my e-mail last night and they still haven't shown up. I really need some help as I am new to all of this. Tried e-mailing support, Live chat (twice!), and calling. No help and no bitcoins. I paid cash at CVS around 8pm last night. When I check the status on Bitinstant's website, it says execution failed. I have the confirmation number. I'm hoping to get some help here.

[mjester93]

I am trying to use BitInstant to purchase some bitcoins, but I'm facing (what I think is) a problem. I wanted to moneygram $103.95 (including the ZipZap fee), and when I tried to pay the cashier at CVS, he told me to only give him $100. Is this right, or did something mess up? The first time I tried to do this I paid the CVS cashier $103.95.

People at CVS SUCK! In their computer system, it tells them to type in the amount WITHOUT the fee. So you tell them $100. ZipZap includes the fee, but the CVS employees think there should be an extra fee from them you must pay. I tried explaining to them that the ZipZap fee is included, but they don't understand this. Go to Walmart.
[/quote]

Ah true. I'll go try that instead. Thanks.

[twistedpeace]

Hi I've sent multiple support emails with no responce what so ever?
I'm confused because it says within 30mins or an hour at most in normal business hours.
I'm really nervous as its been way past that time.
& with no support im really upset.
Hopefully im overreacting
"Amount to Pay: $123.95
Account Number: 898970702

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records. "
I also have the reference number from the receipt 99082160.
 I used the feature on your site to get my bit coins sent directly to my bit coin address.
Please help!

[voidsleep]

Transfer seems to have failed as I've not received funds since my cash payment at around 8pm ET. I'd like any help/support that anyone would be able to offer. Tried the support email but have yet to receive as much as an automated response.

Quote ID   dcc41922-5fde-474f-ad71-1f6a7803fdce
Event ID   096f574f-2069-45a2-81a7-a85bcf0f616c

Wed Jan 30 20:04:03 2013   096f574f-2069-45a2-81a7-a85bcf0f616c   Quote for new transaction
Wed Jan 30 20:04:06 2013   f8f84baf-c9f2-4322-925c-fe0a2ea36249   Coinapult PIN added
Wed Jan 30 23:33:23 2013   ca92d63f-b97e-4edf-9b47-eefa22efd0d6   New Order
Wed Jan 30 23:32:30 2013   7c3d354c-a740-4039-9a62-c5398aedafb5   Order execution failed!

thanks in advance

[tripptripp]

People at CVS SUCK! In their computer system, it tells them to type in the amount WITHOUT the fee. So you tell them $100. ZipZap includes the fee, but the CVS employees think there should be an extra fee from them you must pay. I tried explaining to them that the ZipZap fee is included, but they don't understand this. Go to Walmart.

I just tell them that the fee is built into the total amount and there is no separate fee.  They look at me funny for a second, but eventually get it. 

I also prefer to use the red phone at CVS instead of having to fill out the paper forms at Walmart.  I'm always worried that the Walmart employee is going to punch in some wrong number and my money goes somewhere else.

[xxqvxx]

Question if anyone knows? I bought my bitcoin yesterday at $19.xx but today the price is $20.xx. It matters because I have to pay a fee in bitcoin prices and now that may not be enough.
So. Does BITINSTANT honor the BTC price at the time we purchased? Thanks!

[twistedpeace]

Question if anyone knows? I bought my bitcoin yesterday at $19.xx but today the price is $20.xx. It matters because I have to pay a fee in bitcoin prices and now that may not be enough.
So. Does BITINSTANT honor the BTC price at the time we purchased? Thanks!

I seen earlier in the above comments from yankee that the quoted price you recieve. You get that amount.
So yea I believe you do get that bitcoin price.
Correct me if im wrong.

[SoloDolo25]

Hi, I currently did a transaction thru bitcoin-email. Send my money to zipzap got a email saying "Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records." Well its been over 12 hours and no bit coins. I sent money 2 different times.

Account Number: 852975432 1st one
Account Number: 380619361 2nd one

[Yankee (BitInstant)]

Good Morning,

All the orders I commented earlier should be processed, give it some time to show up in the blockchain.

Please do not continue to send emails to support, it just delays everything.

I just manually processed the ones below.

Hi, I currently did a transaction thru bitcoin-email. Send my money to zipzap got a email saying "Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records." Well its been over 12 hours and no bit coins. I sent money 2 different times.

Account Number: 852975432 1st one
Account Number: 380619361 2nd one

Hello Yankee,

Looks like you do great work here helping people out. My order failed here is my information. Hope you can help a newbie to the forum out. Thanks for looking.

Quote ID    1dfe6106-6a5a-4a15-bcfc-82e10902e15d
Event ID    a4048eb5-b851-4b9b-8504-5e059bd3d7a4

Transfer seems to have failed as I've not received funds 12ish hours after cash deposit. I'd like any help/support that anyone would be able to offer. Tried the support email but have yet to receive as much as an automated response.

Quote ID   888dea7d-4a9b-422a-846f-3ac2419fc106
Event ID   aa3f4eda-8906-408b-bf19-e104ce8c7974

Thanks much.

still nothing for

Quote ID    2ce75fc8-0b2c-46c4-856f-7a360a7007c0
Event ID    ffc6cd49-e26c-4fc3-a5a1-e7048565b4ea

I sent an email to support yesterday but haven't heard anything back.  Mine is showing "Order execution failed!"

Quote ID: d01d01a0-1d9e-4bf6-af4f-8c2c1df12ac5

Hey I just registered to post here to get some support. I'm glad I found this!

I made an order last night for 475.00 + 3.95 (ZipZap), and it's coming up as Order Execution Failed. I e-mailed support last night like 2 times and tried to call, but no luck. I'm sorry, but I was worried about my money and this has never happened before using bitinstant (You guys have always been good to me ). I thought I may have typed in the wrong bitcoin address. I found my order ID in my browser history luckily.

Quote ID   795397e5-5465-4ee5-8904-0f4c3a4b477c
Event ID   e302f942-bf47-4312-83b9-011f6a918f50

I am trying to use BitInstant to purchase some bitcoins, but I'm facing (what I think is) a problem. I wanted to moneygram $103.95 (including the ZipZap fee), and when I tried to pay the cashier at CVS, he told me to only give him $100. Is this right, or did something mess up? The first time I tried to do this I paid the CVS cashier $103.95.

People at CVS SUCK! In their computer system, it tells them to type in the amount WITHOUT the fee. So you tell them $100. ZipZap includes the fee, but the CVS employees think there should be an extra fee from them you must pay. I tried explaining to them that the ZipZap fee is included, but they don't understand this. Go to Walmart.

Yesterday i deposited $500 (503.95 after fee) at my local cvs through moneygram. I have yet to have the coins deposited.
Zipzap account # 135825511
Amount $503.95

I looked it up and it shows its paid. But i never recieved anything.

Its depressing. I had an important order to make this morning. 

I would think with all these issues there would be an extra effort to resolve them. I used BitInstant because of the "instant" part.   
Same here.
   862711e7-41a8-4a28-9d7e-21f2771223e2   Quote for new transaction
   9d718c0f-2cdd-4d40-aed8-4ef0243897ec           New Order

Hi I've sent multiple support emails with no responce what so ever?
I'm confused because it says within 30mins or an hour at most in normal business hours.
I'm really nervous as its been way past that time.
& with no support im really upset.
Hopefully im overreacting
"Amount to Pay: $123.95
Account Number: 898970702

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records. "
I also have the reference number from the receipt 99082160.
 I used the feature on your site to get my bit coins sent directly to my bit coin address.
Please help!

Transfer seems to have failed as I've not received funds since my cash payment at around 8pm ET. I'd like any help/support that anyone would be able to offer. Tried the support email but have yet to receive as much as an automated response.

Quote ID   dcc41922-5fde-474f-ad71-1f6a7803fdce
Event ID   096f574f-2069-45a2-81a7-a85bcf0f616c

Wed Jan 30 20:04:03 2013   096f574f-2069-45a2-81a7-a85bcf0f616c   Quote for new transaction
Wed Jan 30 20:04:06 2013   f8f84baf-c9f2-4322-925c-fe0a2ea36249   Coinapult PIN added
Wed Jan 30 23:33:23 2013   ca92d63f-b97e-4edf-9b47-eefa22efd0d6   New Order
Wed Jan 30 23:32:30 2013   7c3d354c-a740-4039-9a62-c5398aedafb5   Order execution failed!

thanks in advance

Question if anyone knows? I bought my bitcoin yesterday at $19.xx but today the price is $20.xx. It matters because I have to pay a fee in bitcoin prices and now that may not be enough.
So. Does BITINSTANT honor the BTC price at the time we purchased? Thanks!

Whats your Order ID? and yes we do.

[doggylover673]

Hi Yankee,

I sent a BitInstant payment yesterday to ZipZap via a MoneyGram form at WalMart and the coins haven't shown up yet in my wallet.

My account number for the transaction was 811329630. The receive code was 9611.

Thanks in advance for your help.

[hmmmstrange]

OrderID: 108836fb-f489-4875-b1d8-151a2942fcaf
EventID: 31a36084-dd65-45ad-9478-6afe59667965

I was credited with todays price of $21.1141. Should have been ~$19.75.

So it seems they dont honor the price at time of purchase.

[KryptoXchanger]

Hi, Bitstamp ist out of money.
I already wrote an email.
How long does it take to fill the reserves again?

OrderID: b514a087-e7d7-4dd4-9bab-00ba4dc1f34e

EventID: 0a641608-5503-4fdc-bd85-0194d0bf50c4
QuoteID: 3dfdc6aa-44d6-4a24-bc49-7fa04d937058

[doggylover673]

Hi Yankee,

I sent a BitInstant payment using a ZipZap payment slip at WalMart via a MoneyGram yesterday and my coins are yet to appear in my blockchain wallet.

My account number was 811329630 and the receive code was 9611.

Thanks in advance.