Official Newbie BitInstant Support Thread (Active Customer Support)

[nullface]

I'm also having a problem with my MtGox coupon.

OrderID: 33d70cd9-7508-46d2-b447-d36365a272be
GoxCoupon: {u'error': u'Must be logged in'}

[v0mdragon]

I have the same problem.  Cash deposit at Walmart didn't go through for the first time.  I've used it about ten times so far.

Please help with this transfer.  I suppose I need either a MtGox coupon or for you to transfer the money directly into my MtGox account.

Hey there,
 
This is to notify you that your order has been updated, please find the details below:
 

To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'.
 In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.
 

OrderID: dc479115-adc3-4362-9f61-b48a063b6796
 EventID: d6128187-3387-4643-b347-53589f5a59df
 DestAccount: 74833
 QuoteID: ec264926-ef55-4bfa-9018-53cc3c347717
 User: SYSTEM
 DestExchange: mtgox
 eventtype: Order executed
 EventSentAt: 1363563471.46
 APIResponse: None
 GoxCoupon: {u'error': u'Must be logged in'}
 FundsSent: $480.05 USD
 

just got the same error. PM'ing Yankee my info

I'll just post it here:

OrderID: 2d0536f0-f485-42d7-9b99-f89550887ece
GoxCoupon: {u'error': u'Must be logged in'}

[acegik12367]

So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

Confirmed, exact same issue as me.

Same problem too, I PM'd Yankee and the other guy my info.

Same problem with me too! Support team please help me out, under the GoxCoupon field on my bitinstant e-mail it reads "GoxCoupon: {u'error': u'Must be logged in'}". Can you provide me with the correct redeem code? or direct deposit the money? 

Order id: 63b81125-8c45-4d1d-80fd-25d23e74e98d

Funds are now in my Mt. Gox account, thanks guys.

[malexpeterson]

Hello,

I still do not have my funds from my transfer and have not heard from support.  Email I received is below, it seems like I was supposed to get a code this time; however, one was not provided.

Please put funds in my account or provide code for me to do so thanks!


what i recieved:


support@bitinstant.com via amazonses.com 



Hey there,
 
This is to notify you that your order has been updated, please find the details below:
 

To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'.
 In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.
 

OrderID: a90da0f5-18c3-4146-9445-d2becf943cfc
 EventID: f08e34b9-ccfa-4ae5-a635-374d88c2ecf3
 DestAccount: 165789
 QuoteID: afb18302-6df2-4fb1-a6dd-05dd7e100006
 User: SYSTEM
 DestExchange: mtgox
 eventtype: Order executed
 EventSentAt: 1363630380.96
 APIResponse: None
 GoxCoupon: {u'error': u'Must be logged in'}
 FundsSent: $129.6135 USD
 


If you have any questions, feedback or need some help, please do not hesitate to contact us!
 support@bitInstant.com
 Telephone: 1.716.712.4846
 Fax: 1.347.223.5251
 
Feedback is important to us, please leave us a 2 minute review!
 http://www.resellerratings.com/store/survey/BitInstant
 
Thanks!
 
The team @ Bitinstant

[simonk83]

why is mtgox code to btc-e code down ?

This is my first experience with bitinstant and I must say its been shocking.  There has been zero communication about this issue either in this support thread or via the ticket I raised.  Meanwhile my money is in limbo and is losing value.

If this is how things are run then I'm surprised its lasted this long.

[Aaron413]

Your order status
 > Order completed
 > Order receipt
 > Quote ID
 > 94e5c8cb-9789-4f31-83fe-6e6760b5bace
 > Event ID
 > 3e161114-8c8c-4a12-b8f0-73a9ce995f96
 > Fees (inclusive)
 > 3.99%
 > Amount you paid
 > $269.5 USD
 > Amount you will receive
 > $258.74695 USD
 > Destination exchange
 > MtGox
 
 >
 > when I recieved the email it said for Gox coupon:{u'error': u 'Must be logged in'}
 >
 > I was wondering how i would be able to recieve the code?

[Loser15]

Please help i've called and sent several emails i really need my money, i got an email telling me to use the mtgox coupon you sent me but it says i need to be signed in to see it.

[Loser15]

Please help i've called and sent several emails i really need my money, i got an email telling me to use the mtgox coupon you sent me but it says i need to be signed in to see it.

order 49640cc6-1880-4d26-8c8c-3100b77dfa1c

[malexpeterson]

Just wanted to say that customer support did fix me up!

I hope you guys have a great day!

[rastafari33]

So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

Confirmed, exact same issue as me.

Same problem too, I PM'd Yankee and the other guy my info.

Same problem with me too! Support team please help me out, under the GoxCoupon field on my bitinstant e-mail it reads "GoxCoupon: {u'error': u'Must be logged in'}". Can you provide me with the correct redeem code? or direct deposit the money? 

Order id: 63b81125-8c45-4d1d-80fd-25d23e74e98d

Funds are now in my Mt. Gox account, thanks guys.

Funds are not in my account yet, and i can see other people with the same problem as me getting fixed quickly, my money is still stuck. The order id: 63b81125-8c45-4d1d-80fd-25d23e74e98d

Thank you for the help.


my E-Mail Details
 
"Hey there,

This is to notify you that your order has been updated, please find the details below:


To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'.
In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.


OrderID: 63b81125-8c45-4d1d-80fd-25d23e74e98d
EventID: 0d56c7bb-ab81-4c00-aaff-641d942b1013
DestAccount: 151888
QuoteID: 6b2c940f-7688-4f97-8c6a-97ec9d43829e
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363555702.83
APIResponse: None
GoxCoupon: {u'error': u'Must be logged in'}
FundsSent: $480.05 USD



If you have any questions, feedback or need some help, please do not hesitate to contact us!
support@bitInstant.com
Telephone: 1.716.712.4846
Fax: 1.347.223.5251

Feedback is important to us, please leave us a 2 minute review!
http://www.resellerratings.com/store/survey/BitInstant

Thanks!

The team @ Bitinstant.

[Briggs]

Got the {u'error': u'Must be logged in'} error also. Will pm my information to Gareth and Yankee.

[r00tbrewski19]

Also experiencing the same "error - not logged in" issue being reported above. The order id is 0477cdd8-2091-403d-9b21-6045dd0169b1. Hoping this gets resolved quickly, I've had good experiences with BitInstant in the past.

[bytemysma]

Same "GoxCoupon: {u'error': u'Must be logged in'}" issue for me, order ID: e7b6cf24-524e-4fe2-b5ac-1307b6d2a178 .

[anddy78]

I get "Order completed" on OrderID:f2f9090c-2919-4691-8826-49105c0c2cf8, but still nothing in my PayPal account.
In the confirmation email there is an error message: APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': xxxxxx}  (the xxxxxx its a number)
Thanks in advance for solving this issue, I've used Bitinstant many times before and it's the first time this happen to me...

[robertharris3]

I MY BITCOINS ARE *STILL* MISSING for OrderID: dfa0163f-84ac-4f65-9f1b-ed36393be6e7. {'BTC': 18.527930000000001} - This order has not been completed - despite an email from bitinstant saying the order was completed on FEBRUARY 12!

this was a payment that should have gone directly to a bitcoin address.

I have emailed customer support multiple times on this issue. I have yet to receive an answer as to why the coins were never sent to me, just emails from ladesk saying my ‘funds will be deposited within the next business day.’  I have emailed customer support on:
February 13
February 18
February 19
February 21
February 23
February 25
February 26
March 2
March 6
March 7
March 11
March 12

This is incredibly frustrating. I have the receipt from where I used moneygram to transfer the cash to bitinstant. I have a ‘confirmation’ email from bitinstant. But the coins were NEVER sent to the address.

*SHORT SUMMARY*
On February 12, 13, and 15  I made 6 transactions total through bitinstant. 5 of them went through. for the 6th, I received email confirmation, but the coins were NOT transferred. There is NO record of this 6th order on the blockchain.

*MORE DETAILED SUMMARY*
I made the following orders on bitinstant:

OrderID: 2fac918a-0b2c-4fb4-8337-d38e05e43946
OrderID: 8162013c-f5c1-4612-a3de-a63ba4fc8281
OrderID: 2f5ad484-ea19-4c09-bd0a-065fdd760f9f
OrderID: 16e871ff-0552-45c7-b6e2-c4bb12e78510
OrderID: 5caa36be-2d7c-4145-a810-ceacf6018fb0 (“5caa”) (this order initially resulted in a link to an empty coinapult account, but the issue was resolved)

STILL MISSING:
OrderID: dfa0163f-84ac-4f65-9f1b-ed36393be6e7 (“dfa0”)

I *DID* get an email claiming that the funds for “dfa0” were transferred, but the tech support email referenced a transaction on the blockchain that was the result of the “5caa” bitinstant order.

the “5caa” bitinstant order initially had a problem with it as well, but that issue HAS been resolved. (support ticket [AEN-JUNJV-733] )


Here are the same 5 *CLEARED* transactions in greater detail, with links to the transactions on blockchain.info. You can verify that every one of these transactions is related to a bitinstant order - and NONE of these are linked to the missing bitcoins.

Hopefully, this information will be enough for you to send the missing 18.52793 BTC to 17Ra2DFtB8o7W8CByJ3k3xk1K5NbaaFSkf.

*THE CLEARED TRANSACTIONS (SORTED BY DATE ENTERED INTO THE BLOCKCHAIN*
*******************************
2013-02-15 07:06:16
OrderID: 5caa36be-2d7c-4145-a810-ceacf6018fb0
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 18.571169999999999}
CoinapultURL: {"biid":"5caa36be-2d7c-4145-a810-ceacf6018fb0"}
FundsSent: $479.0899 USD
THIS TRANSACTION INITIALLY RESULTED IN AN EMAIL FROM BITINSTANT WITH A COINAPULT URL LINKING TO 0 BTC. I CREATED A SUPPORT TICKET [AEN-JUNJV-733] AND THE FUNDS WERE THEN RE-SENT THROUGH COINAPULT.
support@bitinstant.com sent you 18.33819 Bitcoins (worth about $471.55) using Coinapult.com.
http://blockchain.info/tx/1938e58e8e788292f9160945685fc2ec4fe8779da293d760fb2955a73a3a5414 18.33819 BTC

2013-02-13 02:30:34
OrderID: 16e871ff-0552-45c7-b6e2-c4bb12e78510
FundsSent: $355.237 USD
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 13.71658}
CoinapultURL: {"biid":"16e871ff-0552-45c7-b6e2-c4bb12e78510"}
http://blockchain.info/tx/d8107bac6bd14d30ac009cc19d491b285775aaa8ad8e6c7f38fb457757dcf968 13.71658 BTC

2013-02-13 02:18:04
OrderID: 2f5ad484-ea19-4c09-bd0a-065fdd760f9f
FundsSent: $479.37793 USD
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 18.596139999999998}
support@bitinstant.com sent you 18.59614 Bitcoins (worth about $470.85) using Coinapult.com.
http://blockchain.info/tx/98a45799b10227de49eb918c77247c01cd248ec42077684fb69d59b4e24d5eb2 18.59614 BTC

2013-02-13 00:58:12
OrderID: 8162013c-f5c1-4612-a3de-a63ba4fc8281
APIResponse: {'BTC': 18.58869}
FundsSent: $479.18591 USD
http://blockchain.info/tx/13fbab8ee560c6afc5e13939543c31b51bb7ea302419d989dc609b0135ad662d 18.58869 BTC

2013-02-12 16:30:12
OrderID: 2fac918a-0b2c-4fb4-8337-d38e05e43946
APIResponse: {'pin': '***CENSORED FOR SECURITY***', 'BTC': 19.232060000000001}
CoinapultURL: {"biid":"2fac918a-0b2c-4fb4-8337-d38e05e43946"}
FundsSent: $479.0899 USD
http://blockchain.info/tx/f66e922f7ab5b1fea44895e66c150045cb695cbadf5b77b73ac0b04c310c15ca 19.23206 BTC

[coffeeee]

Hello, I deposited money into my Mt. Gox account yesterday and despite being told that the funds would be available within one hour, my money is nowhere to be found. I am a bit distressed at the disappearance of my money. I've been watching the price of bitcoin climb during the last day and am concerned about the money that I am losing due to the rising price.

e43e8ff4-13e0-4a21-8f08-5c81955e4f0f


Edit: I transferred an additional $100 to bitstamp that is also missing. I can not afford to have $200 taken from me. ):

Dwolla Reference #s:

de7e22f0-0275-4f84-a054-7855d4d63419
12521b67-9a79-4661-9dfa-9b8f6d74d537

[usb8000]

Hi Yankee: My Dwolla transaction 8a8927c7-17b4-4d50-a5cb-96f30f195acc did not go through. Could you look at it?

[moshi1ry]

Need support help as well i messaged you yankee but im going to go ahead and post here to since bitinstant does not seem to get back no matter what i do maybe i will have some luck here. QuoteID: af0e72c6-aa11-4a50-966b-e7a08ea13997

This is the error i got. {u'error': u'Must be logged in'}

[Draco]

Problem with MtGox coupon here also:

OrderID: 903e5d0a-4ce0-42c5-bd35-c4c8b6b97bec
QuoteID: b719d1a3-e388-4872-8d68-c5ac22d4f12c
GoxCoupon: {u'error': u'Must be logged in'}

[moshi1ry]

Just got an email they are manually processing everyones order for the error message u must be logged in or whatever.