Official Newbie BitInstant Support Thread (Active Customer Support)

[victorpetrov]

I think your comission is too high.

[SlimShady]

6 days after I use BitInstant. No money, no reply... Look like they ignore me. I need my money back.

Failed order ID: cbc1bbaa-7619-4090-85f9-db68fe2b9d9d

[BitcoinBallin]

Just double checked. All the info i input was correct. The money was sent to a mtgox account instead of bitstamp. This is a very urgent issue and i am positive time is of the essence. My money was given to someone else.

you better get a hold of mtgox and tell them to freeze that transaction asap.  If that money hits the wrong account your shit out of luck.

[Third Way]

A bitinst rep hasn't posted in this thread for 2 days now, worrisome.

[moshi1ry]

No nothing i will never use bit instant again this is complete crap. Woulda been better off burning my money.

[ihaveaproblam]

Quote for Cash transaction
Quote ID   6ba181aa-637f-4822-9f5f-94faee46f2cd
Event ID   62d729ae-6c8e-4aed-943a-e7ecb5119c9e
Quote valid until   Wed Mar 20 05:31:36 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $296.05 USD
Amount you will receive   $284.237605 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   Bitcoin Address


This is what i revived from zipzap





Amount to Pay: $300.00
Account Number: 346245699

Your ZipZap payment has been successfully processed and the merchant has been notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your involvement enables us to continuously create better experiences for you, and others like you.

Thank you for using ZipZap, the Global Cash Transaction Network.

http://www.zipzapinc.com


i have emailed repeatedly and got no response since this morning me and a friend both made a deposit to same bit coin address this morning neither of us have revived our funds his info is



Quote for Cash transaction
Quote ID   602c8285-1462-46a9-af70-f01169d3f54b
Event ID   231344fc-14e7-4504-a9a3-0436e7383dad
Quote valid until   Wed Mar 20 06:23:32 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $296.05 USD
Amount you will receive   $284.237605 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   Bitcoin Address



both have been confirmed by zipzap but neither has shown up and no response via online email wish i could get the coins as it says 1 hour please help thanks i thought all the issues from the hack were taken care of

[BitSlut69]

Bitinstant should be blacklisted here. Their forum accounts should be banned and there should be a sticky thread from an admin explaining that they are not a reliable company. There is no excuse for this shit. They gave it a good honest try, and had the best intentions, but they've failed. For this community to continue to support them is unacceptable.

[Herodes]

I used Bitinstant yesterday, code from Bitstamp to MtGox, it worked well, but it was only for about 20 USD, to test out the waters, I'm glad I didn't try with larger amounts.

This is NOT looking good for Bitinstant. Hope they're just swaped and not crooks!

[TDig]

I too have had money taken from me by BitInstant and they have not held up their end of our contractual agreement, I have contacted customer "service" multiple times and seem to only have received a form email in reply assuring me that my order was being processed manually "within the next couple of hours", more than a day ago.  Does bitInstant have any intention to remedy these issues or should I think about trying to organize a class-action suit with others who seem to be in this same boat?  Yankee???  Anyone?

[Droganan]

I was also given the response of the next few hours from a support agent named Rachel and I desperately need those bitcoins so I am posting here hoping someone will see this and see just how many people are in the dark! This is crazy! Fix these problems asap, BitInstant! What is wrong with you people?

[bytemysma]

Has anyone heard from any BitInstant folks in the past 24 hours via PM?  Has anyone gotten any resolution in the past 24 hours?

[crazylikeafox]

Bitinstant should be blacklisted here. Their forum accounts should be banned and there should be a sticky thread from an admin explaining that they are not a reliable company. There is no excuse for this shit. They gave it a good honest try, and had the best intentions, but they've failed. For this community to continue to support them is unacceptable.

https://bitcointalk.org/index.php?topic=155533.0

If anyone feels like they've been scammed vs simply looking for customer service, post in that thread.  Too many people have posted in this thread saying that their money is gone, and had they only seen this thread first, they wouldn't have sent money.  Maybe if it goes to the more public sections of the forum, we can save a few people some money.

[EarlGray]

Thank you Rachel at BitInstant! I was sweating it..

Funds have finally made it into my Mt.Gox account. Very appreciative for their efforts through all this. Hoping everyone else get's their issues resolved.

[rainer34a]

Hello
So I made a cash deposit at my local CVS using bitinstant to zipzap to my mtgox account and got an email from bitinstant about 30 minutes later saying that the transfer was complete and i thought that it would give me a coupon code for mtgox however it said the funds ha be deposited directly to my mtgox account. however when i checked my mtgox account it said i still had no funds added and even now 5 hours later there is still no funds added. I emailed bitinstant support but no response yet. I just want to know that the funds will be transferred soon hopefully because of a tight budget i really cannot afford to lose this money. is there anyway to check and see if it is still being transferred or what? thank you in advance!
Btw i did put in my mtgox account number correctly and my bitinstant order id is e7272294-7c3f-4a13-8f5b-fb4f6bee9df3

[tc2227]

Earlier today I made a CVS cash deposit to MTgox.  It was for 113.95.  I have my Mtgox account id and account number which is tc101 and 253365.  I clicked the next page before i got a chance to print the account number and order number.  I sent an email to support a couple hours ago, but am looking through this forum for some help.  Thank you in advance.

[tc2227]

I see that Earl Grey got his issue resolved.  How long total did it take you? and what method of payment did you use?

[rainer34a]

update on my problem: I emailed mtgox wondering if maybe it was a delay on their end but they responded saying
Hello,

Thank you for your inquiry. Bitinstant directly deposits funds to your account and on checking we find that the transaction is yet to reflect., we would recommend you to contact Bitinstant directly at support@bitinstant.com so that they can address this issue.

Thanks,

MtGox.com Team

but according to the email from bitinstant they have deposited the funds.

and word will be helpful thank you!

[Maged]

Just FYI:

Just received this via email:

Hello,

Due to heavy customer volume and technical difficulties on our end I regret to inform you that we are experiencing massive delays in processing orders.

Rest assured your funds are safe and will eventually be processed. Our web developers are working over time to fix these problems.

Regrettably, it may be several days before your funds are successfully transferred. Again, your funds are safe and your order will eventually be processed and you will be entitled to a refund of your fees.

Thank you for your patience. You will be hearing from us again.

---
Sincerely,
Seth

So, hopefully my 6.1 BTC order is filled in a day or two.

[rainer34a]

Damn a few days :/
well at least i can rest assured m funds are safe. thank you for that

[EarlGray]

It was a total of 1 week for my transfer. I used MoneyGram to Mt.Gox. Good luck everyone.