Official Newbie BitInstant Support Thread (Active Customer Support)

[dumbidiot621]

The transaction shows order completed, however i see this and do not have funds in paypal:

Thu Mar 21 01:54:42 2013fcb244a4-3d95-4fbb-98e9-6b4d4dbdb089 Failed to create new order.

OrderID: 42d62183-568e-428b-8c3e-fee43ac3f695
EventID: f88c58f9-ce98-4c33-a82d-6bbf2b1d99c5
QuoteID: c1a11fbc-e172-44e3-9159-87afafef125e
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1363828536.02
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $92.01171327 USD

Thank You

[tc2227]

My email got replied to but I would like to know if the the bitinstant guy on here can look into my order.  It was placed yesterday and the Zipzap account is 384397931.

I went to the next page before i could print out my order id.

Thank you for any help

[Maged]

In case you BitInstant guys missed this post:

I never received my funds from Bitinstant. It was for $158 worth of Coins and I've been waiting well over 24 hours for my funds to come in. I've used the Live Chat, sent E-Mails etc. I believe I used the wrong Account ID provided on Mt.Gox. Is my money seriously gone forever? 

If it's not a valid address, how could they be sent? Anyways, I really need this to be solved before I rip all of my hair out. Thanks.

Order ID: 6e32b022-2b13-431b-a954-99ba393ad893


~Tyler. (I'm not THAT moldy)

[dankster]

I too am having an issue.  First and last time user.

I signed up for a cash order.  went to duane reade and paid via moneygram to zipzap it was a complicated process but whatever.  come back to my desk to check my status and get a SERIOUS ERROR occurred message!! 

Quote ID   15af19be-430f-415d-8a6c-21c2252f1862
Event ID   0f52e155-eae6-4851-9e4a-de21280d8005

i need help it was ALOT of money!  i called, emailed and looked for live chat but that doesnt seem to exist anywhere.... HELP!

[yoonjas]

I have a similar problem as well.

It says SERIOUS ERROR as well.

I went for a cash deposit. Paid via moneygram to zipzap it in my local CVS store.

Quote ID: 5986e72b-17cf-4c20-aa47-cdbc035ab8c4
Error ID: 48fefb7f-aa82-4f54-8ec2-51d37ebdf8c9

I invested a considerable amount of money, and I need help as soon as possible.

Thanks in advance,

Jason

[mchammer88]

Hello, I used moneygram and paid my bill to zip zap and everything about 48 hrs ago and have none of my money has arrived into my mt gox account. The processed email told me to redeem my mt. gox code that it provided, but there was no code, it just said, GoxCoupon: {u'error': u'Must be logged in'}. So there was nothing to redeem. And it hasn't been deposited directly either. Does this constitute as an emergency for me to call? Because I really need my money soon and it's taking a very long time. I have been emailing support members but they haven't been much help.

[101010x1010xx]

I have this exact same problem.  

1. I did not receive and Order ID
2. It has been several hours and no bitcoins into my MT. Gox account
3. I have my ZipZap ID numbers and all the MT. Gox info, and anything else you might need.
4. Please help, because if I lose this money, I will throw up and then jump off a very tall building.

CONTACT ME AS SOON AS POSSIBLE... AT LEAST LET ME KNOW YOU ARE GOING TO HELP

[mike332]

I made a zipzap payment and have not received the funds into my wallet either.

[Got2Grow]

First time user of BitInstant.  I've emailed support, but I've only received the canned response from Seth.  I paid via MoneyGram / ZipZap at CVS yesterday afternoon, and funds are yet to appear in my MtGOX account.

1. I did not receive an Order ID
2. It has been ~24hours and no bitcoins into my MT. Gox account
3. I have my ZipZap ID numbers and all the MT. Gox info, and anything else you might need.

Please contact me to help with this.

[dankster]

it looks alot like a straight up scam at this point.

[yoonjas]

it looks alot like a straight up scam at this point.

I believe that it's not a scam, rather it is just a high influx of trade especially because of the surge in prices last night. I am being optimistic.

Come on BitInstant, I know that you can pull through.

[twominatie]

I am trying to double check the address I am sending money to before I put the money into cvs. I do not have my order ID but zip zap gave me the merchant ID for my order c185b0cb-e639-4710-886d-e372d1d96f2c. How do I go about getting my order ID from you? thanks.

[magicmike20]

It looks like I'm in the same boat as some of the others:
I did not receive an Order ID or an e-mail from BitInstant, but I did receive an e-mail notification entitled "Successful ZipZap Payment" from ZipZap.
Here is the info that I was given by ZipZap:

Quote ID  8702b891-b838-49d8-8ece-2856df79b00d
Event ID  ef336af9-e79b-4cdd-bf04-215a4199d2b7
Quote valid until  Thu Mar 21 21:35:11 2013
Fees (Not inclusive of ZipZap)  3.99%%
Amount you need to pay  $481.05 USD
Amount you will receive  $461.856105 USD
Expected delivery time(HH:MM:SS)  0:04:00
Guaranteed delivery time(HH:MM:SS)  1:00:00
Destination exchange  MtGox

As I've stated, I have not received any e-mail from BitInstant and would be very grateful if a support member could help push this through for me.

I'm sure that this backlog will be cleared up and taken care of within a matter of days at the very most.  I have had similar issues with BitInstant in the past and they have always made it right.  Hopefully my order will be addressed in the near future. Please help me, support! (:

[yoonjas]

It looks like I'm in the same boat as some of the others:
I did not receive an Order ID or an e-mail from BitInstant, but I did receive an e-mail notification entitled "Successful ZipZap Payment" from ZipZap.
Here is the info that I was given by ZipZap:

Quote ID8702b891-b838-49d8-8ece-2856df79b00d
Event IDef336af9-e79b-4cdd-bf04-215a4199d2b7Quote valid untilThu Mar 21 21:35:11 2013Fees (Not inclusive of ZipZap)3.99%%Amount you need to pay$481.05 USDAmount you will receive$461.856105 USDExpected delivery time(HH:MM:SS)0:04:00Guaranteed delivery time (HH:MM:SS)1:00:00Destination exchangeMtGox

I'm sure that this backlog will be cleared up and taken care of within a matter of days at the very most.  I have had similar issues with BitInstant in the past and they have always made it right at some point.

I think you are in a better boat than I am.

For me, it actually said that the order had a "serious error." I received "Successful ZipZap Payment" also from ZipZap.

I hope you are right for everyone for your last point.

[🏰 TradeFortress 🏰]

Why the fuck are people still ordering through bitinstant?

[Droganan]

My issue has been resolved thanks largely to Seth and in part to Rachel. I thank them for their efforts and the quick resolution. I will continue to use Bitinstant as it is a reliable company. Thanks again!

[SlimShady]

7 days ago (week) I used BitInstant to transfer money from MtGox to BTC-e.
Order Id: cbc1bbaa-7619-4090-85f9-db68fe2b9d9d

I still don't have my money on BTC-e account and they don't respond to my messages. This company promise payment "Under an Hour" but the week passed already.

Is there any government department where I can send an complaint? I don't know what else to do. I tried email, website form, this forum, pm on this forum. Still no reply and no money.

[zkay]

Bitinstant stole my money. They only sent me 3.8BTC when I paid for 6.1BTC. Seth from the support staff claims they do NOT honor quotes based on the price quoted, but rather what the price is at the time the order is filled. This flies in the face of what Yankee said just a few pages ago,

Hey All,

Sorry no one has responded here in 2 days, we've been overwhelmed with support this week and BTC Address is down for the day.

If you have a Bitcoin Address order, we will always refund and honor the price at deposit so dont worry that the price is rising.

Its frustrating when you cannot reach us, and I am doing everything to reduce that time.

We are looking for support staff - Apply here if you are interested (experience necessary!) https://www.hireart.com/login?token=cbfykjd8

Right now, the fastest way to reach support is by emailing support@bitinstant.com

When you do, it goes into a ticket que and someone will answer. Sending multiple emails will not speed it up.

Thanks for your patience

Charlie

Please read my thread: https://bitcointalk.org/index.php?topic=155605.0

[crazylikeafox]

7 days ago (week) I used BitInstant to transfer money from MtGox to BTC-e.
Order Id: cbc1bbaa-7619-4090-85f9-db68fe2b9d9d

I still don't have my money on BTC-e account and they don't respond to my messages. This company promise payment "Under an Hour" but the week passed already.

Is there any government department where I can send an complaint? I don't know what else to do. I tried email, website form, this forum, pm on this forum. Still no reply and no money.

https://www.ic3.gov

[Whittaker]

Hey! I am hoping that someone from BitInstant can help me out!

I think that I am having a similar problem to a number of people here. A Zipzap transaction from walmart went through successfully but the BitInstant event log ended with a "Serious error occurred." Still waiting for the funds to show up in MtGox.

Quote ID :7871a1d3-593d-45b3-918f-e01aee86ebb7
Event ID : 2c0c6880-768a-436e-a8f6-9309fc3829a5

As far as I can tell, all the account information was put in correctly. I did send an email via the "Contact Us" button as well.

Thanks for any help, By the looks of it, BitInstant seems to be a pretty reliable company and I do hope to use you guys in the future!

Thanks again!