Official Newbie BitInstant Support Thread (Active Customer Support)

[Herodes]

http://blog.bitinstant.com/

[chungenhung]

bitinstant no longer support funds going to btc-e??
it is not in their menu options anymore, but btc-e is showing bitinstant have a 50k reserve balance.

[johnbx]

Yep..another "Serious error" victim...

quote number: ebbf0e3a-92a0-4e3e-88a2-7e2ba2989306

any way to get status etc?

[jnpn]

I also got an error, and now my money is in limbo. Sent out some emails to support. Hopefully this gets resolved soon...


OrderID: c3359abd-6800-44b8-b679-d2eaafce3e06
EventID: 8dd324b2-8850-48ed-8bee-9a9bbdd166b9
DestAccount: 308352
QuoteID: 82a607e9-3cd0-4e31-ba0f-c8162f0195c2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363968011.96
APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"}
FundsSent: $384.04 USD

[usb8000]

Hi Yankee: My Dwolla transaction 8a8927c7-17b4-4d50-a5cb-96f30f195acc did not go through. Could you look at it?

Any progress with this? I'm still not seeing it.

[chungenhung]

Got an error.
Order ID    35198f84-6f04-45b3-8fe8-f8dba6473ddf
Quote ID    a0a4aba3-f60d-4acd-8651-1fb4dc8e8c1c
Event ID    65919c30-30cd-4887-919c-56da4ddf40c3
Please process it.

[rapt]

Hi Yankee. Zipzap sent me this after a full day of emails to Zipzap, Bitinstant and MtGox:
Here are the transaction details:
Merchant order ID
58bd170b-3c5a-4e7d-9415-6e6ffda9c019
Customer account ID
756 130 779
Payment code
99184414
Status
Paid
Amount
190.00 USD
Final full order amount
193.95 USD

This was done yesterday 3/21 and still nothing in MtGox. Both parties have told me to contact Bitinstant. Please help.
Quote Id 7c5d9e73-7fe4-48ec-9c36-1b623cf352f4 or it might be 4c1eac88-301a-4947-ab89-ca67d6a68d2b
Thank you!

[itcamefrommars]

taken care of.
thank you very much for your hard work.
I know alot of people get upset easy... the context of all of BTC can sometimes be paranoid.

Totally legit... I can understand the delay during heavy trading and I'm assuming bitinstant is more a grassroot startup rather than some 10Million$ venture backed company. 

Just please find a way to communicate when there is a problem - in less than 24 hours.  I understand though that there are many complex ramifications that are involved.
Keep up the good fight... lot's of respect from here - I wouldn't want to be in your shoes in this point in the BTC game... but
I think we all (especially noobs) need to understand that what BTC needs more than anything else is a good bridge between physical currency and BTC.

If it were easy to bridge that gap there would be a bunch of options... since there arent many options than bitinstant, I can only assume that it really is not easy to do! 

   cheers and looking forward to BTC and bitinstant prospering.  I think your name will go down in history somewhere under Sitoshi's if you bridge that gap.  Thank god a flaming troll isn't running this bridge for us to cross.

props

[Seth (BitInstant)]

9fa95183-6c8c-46bf-91ca-b8369a35447c

edited out my comments... wasn't flaming but I'm sure more opinions arent helping much right now.
also I accidentally posted someone elses quote id number for about 30 seconds because I was checking if anyone elses status said what mine did ... I copy pasted from that page by accident.
the above is the correct quote id for me.  tanks for the hard work.  I'm sure its crazy for you when there is a ton of traffic.

Processed.

[Seth (BitInstant)]

Hi Yankee. Zipzap sent me this after a full day of emails to Zipzap, Bitinstant and MtGox:
Here are the transaction details:
Merchant order ID
58bd170b-3c5a-4e7d-9415-6e6ffda9c019
Customer account ID
756 130 779
Payment code
99184414
Status
Paid
Amount
190.00 USD
Final full order amount
193.95 USD

This was done yesterday 3/21 and still nothing in MtGox. Both parties have told me to contact Bitinstant. Please help.
Quote Id 7c5d9e73-7fe4-48ec-9c36-1b623cf352f4 or it might be 4c1eac88-301a-4947-ab89-ca67d6a68d2b
Thank you!

Processed.

[Seth (BitInstant)]

Got an error.
Order ID    35198f84-6f04-45b3-8fe8-f8dba6473ddf
Quote ID    a0a4aba3-f60d-4acd-8651-1fb4dc8e8c1c
Event ID    65919c30-30cd-4887-919c-56da4ddf40c3
Please process it.

This looks like it went through successfully to me. Here is the API response we got:

{u'transID': 11514314, u'result': u'success'}

[mistermayi]

I contacted zipzap, and apparently I made a typo when entering my email address, which explains why I didn't receive any email notifications. -_-

I sent an email to bitinstant support to try and get this straightened out. I feel kind of dumb now... 

[Seth (BitInstant)]

Hi Yankee: My Dwolla transaction 8a8927c7-17b4-4d50-a5cb-96f30f195acc did not go through. Could you look at it?

Any progress with this? I'm still not seeing it.

Processed.

[Seth (BitInstant)]

I also got an error, and now my money is in limbo. Sent out some emails to support. Hopefully this gets resolved soon...


OrderID: c3359abd-6800-44b8-b679-d2eaafce3e06
EventID: 8dd324b2-8850-48ed-8bee-9a9bbdd166b9
DestAccount: 308352
QuoteID: 82a607e9-3cd0-4e31-ba0f-c8162f0195c2
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363968011.96
APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"}
FundsSent: $384.04 USD

Processed.

[xxzezoxx]

Please check my oder: 24dffd16-c84a-42af-abf8-87b8a241c21b
My oder delay 7 days.
thanks

[dankster]

Hi posting my info again in hopes it gets processed

Quote ID   15af19be-430f-415d-8a6c-21c2252f1862
Event ID   0f52e155-eae6-4851-9e4a-de21280d8005
Fees (inclusive)   3.99%%
Amount you paid   $250.0 USD
Amount you will receive   $240.025 USD
Destination exchange   MtGox
Destination account   322586

[Seth (BitInstant)]

Yep..another "Serious error" victim...

quote number: ebbf0e3a-92a0-4e3e-88a2-7e2ba2989306

any way to get status etc?

Processed.

I too never received my funds. The confirmation email spat this out:

OrderID: 87bab701-19d4-4c4f-8534-f0b29b5387cc
EventID: a41c94af-812e-4c7d-b76a-f1eb70d588cd
DestAccount: TheWorst
QuoteID: 1c8df049-2ee5-456d-bcb4-82e98b904179
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1363902339.16
APIResponse: {'Mtgox 200 error': "{u'error': u'Must be logged in'}"}
FundsSent: $336.035 USD

Please get this fixed. I would also like the BitInstant charges back as well for this order, as the service I was paying for was not provided as advertised. I'll definitely think twice about using this service again. 24/7 support my ass.

Processed.

[Seth (BitInstant)]

Hi posting my info again in hopes it gets processed

Quote ID   15af19be-430f-415d-8a6c-21c2252f1862
Event ID   0f52e155-eae6-4851-9e4a-de21280d8005
Fees (inclusive)   3.99%%
Amount you paid   $250.0 USD
Amount you will receive   $240.025 USD
Destination exchange   MtGox
Destination account   322586

Processed.

[jnpn]

Thanks Seth!

[dankster]

thanks!