Official Newbie BitInstant Support Thread (Active Customer Support)

[habash]

I'll update here when my order gets resolved. So far no word yet on when they might get funds for btc-e. Meanwhile of course, the AurumXchange reserves at btc-e keep being replenished.

Yankee?

[option350z]

Did anyone else use BitInstant to transfer USD in the MTGox coupon to Paypal. Apparently it hasn't gone through yet and it's been at least two days since I have sent the money. I have the email I was sent right here.

OrderID: a74fe245-498d-4aaa-8795-bb8bbd0f6ff5
EventID: 70d0dbdc-43a2-441d-9a0d-82048d89f06e
DestAccount: option350z@yahoo.com
QuoteID: 10fd6fdd-3ae1-4f74-9ff9-c5dbc55c5008
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1364085079.29
APIResponse: ERROR - Could not connect - <urlopen error [Errno 110] Connection timed out>
FundsSent: $30.8402 U

[GH]

Hello,

I hope to find some help here: I already tried other ways of contact many times and didn't get any reaction, so I guess I was a little harsh. Sorry for that, but I was really upset.

PLEASE resolve this order! I have been waiting for the money for three days now and already (really) lost a lot because of the delay...

Order ID   2cc72c2e-d45d-4788-af2c-50ebcbc70ea4
Quote ID   e43ec782-2b39-406e-bc25-acdce7fca869

Thank you,
Gerald

[crazylikeafox]

Yes, everything is fine!

Umm...I hate to be Mr. Obvious, but have you read this thread?  I hope you were trying to be sarcastic.  Of all the messages you respond to, it's the one wondering if it's safe to jump into the blood-filled, shark-infested waters of Bitinstant.  You respond telling him to go ahead and jump in when your response is literally surrounded by people begging for their money back in any form.  That response is almost sadistic in this context.

You do need to share your secret about how you get people to even consider sending you money while posting in a thread with ~60 pages of recent complaints lol.  You must have some sort of mind-control potion.

[Krizzled]

do you guys accept moneypak?

[anddy78]

Hi, I don't see the pay to paypal option, that payment is no longer suported?

[mistermayi]

Hello.

I received an email from George at bitinstant Friday evening, but have not heard anything since. In addition to the technical problems which were affecting everyone else, I also typoed on my email address, so I have not received any email notifications with regards to my order.

The zipzap account number is 898-446-182. Any help would be greatly appreciated.

Thank you.

My issue has been resolved. Thanks to the bitinstant team for all your help!

[option350z]

Hi, I don't see the pay to paypal option, that payment is no longer suported?

Are you serious? I just entered it in on Saturday, So I'm out money then...That totally blows. Really would like a refund of some sort.

And processed. Thanks a lot guys. I appreciate it. Guess I'm going to have to find another way to transfer now lol

[MinerLT]

Bitstamp to mtgox order failed again! "MTGox Connection Error"
Check Quote ID f8aac272-2448-457f-b72c-8d083ee731b7
and another Quote ID e823d345-fccd-43dd-8a11-e45d785b5461

Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again

[coffeeee]

Bitinstant,

On 3/18, when the BTC/USD exchange rate was $47, I transferred $100 from Dwolla to Mt. Gox, which worked out to be about $98 after your fee was taken. Although the money was taken from my Dwolla account immediately, I have yet to receive a deposit in my Mt. Gox account. In the interim, I have watched the exchange rate climb by 25%. The quote ID for this event is "de7e22f0-0275-4f84-a054-7855d4d63419".

On 3/19, I saw the prices rising and, giving you guys the benefit of the doubt, I once again attempted to use your service to transfer an additional $100 from my Dwolla account to Bitstamp. Again, although the money was taken from me immediately, no funds have shown up in my Bitstamp account. The quote ID for this event was "12521b67-9a79-4661-9dfa-9b8f6d74d537"

I have emailed you, attempted to use the live chat, and posted in your support thread and have not received a single reply yet. I feel like I've been robbed and have just sat here watching the value of my USD plummet relative to BTC. I do not understand why all of my attempts to resolve the disappearance of $200 have been ignored. Any help and a reply would be highly appreciated.

I am still awaiting the deposit in my Bitstamp account.

To date, I have still received zero communication from Bitinstant. When will I be informed on what happened with my money? When will I receive payment to my Bitstamp account? Will I be compensated for losses due to the failure of your service to work as described? Why should I ever use your service again?

So, I received an email 4 days ago in response to this exact post that I emailed in saying that my order had been processed. I only received the funds in my Mt. Gox account, not my Bitstamp account.

Moreover, Yankee mentioned that compensation would be provided. Is this a lie? If not, how and when will such compensation be provided? This has all been extremely frustrating.

I HAVE STILL YET TO RECEIVE ANY SORT OF AN EXPLANATION FROM YOU GUYS. I HAVE BEEN VERY PATIENTLY WAITING FOR WELL OVER A WEEK NOW. WHEN WILL I RECEIVE MY MONEY AND IN WHAT MANNER WILL I BE COMPENSATED FOR LOST MONEY DUE TO DELAYS OUTSIDE OF THE CONTRACT OFFERED ON YOUR END? I FEEL LIKE I HAVE BEEN ROBBED. THE PRICE OF BITCOIN HAS DOUBLED AND I HAVE LOST HALF OF MY VALUE BECAUSE OF INEPTITUDE AND POOR CUSTOMER SERVICE ON YOUR END. THIS IS MY LAST POST IN HERE BEFORE A DETAILED EXAMINATION OF YOUR SERVICE IN A DEDICATED POST IN A VISIBLE BOARD. YOU HAVE STOLEN $100 FLAT OUT FOR OVER A WEEK AND HAVE DESTROYED AN ADDITIONAL $150 IN VALUE OF MINE.

I AM BEGGING YOU TO RESPOND AND RETURN MY MONEY. WHY HAS IT COME TO THIS POINT? WHY IS THE BEST HOPE OF HEARING ABOUT WHAT IS GOING ON LOCATED IN THE NEWBIES SECTION OF A 3RD PARTY WEBSITE? WHY ARE WE IN THE DARK ABOUT WHAT IS ACTUALLY GOING ON?

TIME IS MONEY

[MinerLT]

i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf

[habash]

i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf

Same here. 1000$ of these 49080$ at btc-e should go into my account asap.

Order ID   6e8573ab-1408-43e3-814f-f5830698fa37

Will update here when that happened.

[xxzezoxx]

i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf

I too am waiting
Order ID f8551a7e-8388-4c37-aba2-4cc7a9046b87
and Oder ID 24dffd16-c84a-42af-abf8-87b8a241c21b

[giga4less]

I'm having the same problem!
Order ID   471aeba3-8b09-4437-8bf4-17558d836147
Quote ID   db699ab9-72c0-492e-a214-be7ff8f34478
Event ID   c4760a00-ecb3-4fb0-91e1-ca4f201c2718

Log shows "MTGox Connection Error", then "Bitstamp coupon deposited at BitInstant account", then "Bitstamp coupon failed".
I found my bitstamp coupon is no longer valid. Obviously bitinstant redeemed it, but the order just gets stuck there.
I don't know I'd rather call it a poor system, or a sophisticated scammer.

Bitstamp to mtgox order failed again! "MTGox Connection Error"
Check Quote ID f8aac272-2448-457f-b72c-8d083ee731b7
and another Quote ID e823d345-fccd-43dd-8a11-e45d785b5461

Why you ignoring all my problems with bitinstant ? support is useless , been waiting 4 days and now again

[MinerLT]

all we can do is just wait.., i think staff is away now, bw "bitinstant" is no longer instant 

[giga4less]

I guess bitinstant is gonna rob from us as much money as possible and escape from the business. I doubt they will ever solve our problems because doing so won't save their reputation as there are already so many negative comments here. I personally will NEVER do business with them even if they refund all the money they stole from me.
49080 btc-e reserve looks really attractive. People will jump into it once it becomes available, but I won't touch a bit of it. bitinstant is becoming a trap. Be really careful. Only exchange the amount you can afford to donate them.

[moshi1ry]

Bit instant has had over a week to compensate me for the price of the coin and refund me my fees as promised by 2 seperate bitinstant representatives. This company is awful at communication and might as well be stealing peoples funds. Send your business else where i just used bitfloor for the first time and had a great experience some of you might not believe it but they got me my funds in UNDER 30 minutes. Send your business else where and stop supporting this awful customer service.

[MinerLT]

800 dollars stuck. Support where are u? ? it's about time to show up

[MinerLT]

This is it. BTCE reserves has been depleted. Anyone got money?

[xxzezoxx]

i can see that in btc-e reserves you have BitInstant: 49080 USD so why my transfer is still pending more than 72hours?
Please process ID 725618e9-3aea-4918-87b0-50f2db0a8dcf

I too am waiting
Order ID f8551a7e-8388-4c37-aba2-4cc7a9046b87
and Oder ID 24dffd16-c84a-42af-abf8-87b8a241c21b

I received my funds, thanks