Official Newbie BitInstant Support Thread (Active Customer Support)

[Jge66]

Jge66, PMed you for more info.

greenwireless, thanks for your PM.  I hope to have more info for you soon.  

murkybtc, no prob! 

Thank you very much.

[helloyellow]

Hi,

I used bitinstant earlier today and received a reply from zipzap about 7 hours ago stating that my funds have been received. Since then there has been no action on my bitcoin address and I haven't been able to get a response from customer service. I would really appreciate some help in resolving this issue.

[theFed]

Hi Yankee,

Hopefully  you or your staff could help out with this one

Quote ID  [removed]

It's been just about 24 hours since the deposit was made.  I'll be sure to update this post once resolved.  

We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?

I saw reserves were at nearly $700 earlier today, but have gone down a bit since then.
Can you partially fill my order from Thursday?  Currently showing:
https://i.imgur.com/fE0x8Jh.png

UPDATE:
Issue resolved. On April 5 BitInstant deposited the funds to my BTC-e account.  It took them 8 days.

[URSAY]

Hi Yankee,

Hopefully  you or your staff could help out with this one

Quote ID  6f6d383b-c63f-4a38-92be-65fc3e43ea4b

It's been just about 24 hours since the deposit was made.  I'll be sure to update this post once resolved. 

We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?

I saw reserves were at nearly $700 earlier today, but have gone down a bit since then.
Can you partially fill my order from Thursday?  Currently showing:

Can you PM me your order ID?

Thanks,
-BitInstant Support

[theFed]

Hi Yankee,

Hopefully  you or your staff could help out with this one

Quote ID  [removed]

It's been just about 24 hours since the deposit was made.  I'll be sure to update this post once resolved.  

We dont have BTC-e funds at the moment, do you want me to reroute it or process to another exchange?

I saw reserves were at nearly $700 earlier today, but have gone down a bit since then.
Can you partially fill my order from Thursday?  Currently showing:
https://i.imgur.com/fE0x8Jh.png

Can you PM me your order ID?

Thanks,
-BitInstant Support

PM sent!  


UPDATE:
Issue resolved. On April 5 BitInstant deposited the funds to my BTC-e account.  It took them 8 days.

[TheDarkBanker]

Just sent a PM about 2 orders.

I await resolution.

[URSAY]

Boo360 and DexterSevin,

Your orders have been processed.

Please mark your issues as [RESOLVED] in your Bitcointalk threads.

Thanks for your patience and do not hesitate to contact me with any other questions or concerns!

-BitInstant Support 

[URSAY]

Just sent a PM about 2 orders.

I await resolution.

Got your PM.  I'm on it!   

[seff]

Resolved

[Joerg]

Boo360 and Joerg,

Thanks for the PMs.

I am making sure that your issue is being looked into and I hope to have a resolution for you shortly.

-BitInstant Support

Thanks much Ursay. Please PM me if you need any more info.

[URSAY]

OrderID: c8c60b51-f647-4517-90de-b9eacdcaff92
I received an email saying my funds were deposited into my mt.gox account, but when I log-in, the funds are missing. I don't know if it makes a difference, but I entered M64304837X (MtGox merchant ID) as my account number instead of 304837 (MtGox account number) on BitInstant
Thanks

seff,

Thanks for the info.

I'm looking into your issue.  Thanks for your patience!

-BitInstant Support

[Boo360]

Boo360 and DexterSevin,

Your orders have been processed.

Please mark your issues as [RESOLVED] in your Bitcointalk threads.

Thanks for your patience and do not hesitate to contact me with any other questions or concerns!

-BitInstant Support 

Much appreciated!  Waiting to see it show up on blockchain and I'll get that post changed.

[torrenting]

This message is in regards to order ID (930f1529-b982-4d6e-9660-fe881d8077ce).

This was an order that was paid for on January 30.  My order was finally manually processed on February 25 as seen in the blockchain ( http://blockchain.info/address/13obg4XtRByB48PFB5Hxpt3fT4ftUa4YpP ) but I only received 9.94094 BTC. The amount of BTC I should have received should have been around 15.175 BTC. According to the Bitinstant policy, "We always give you the BTC at time of your deposit, and if the issue was our fault we always refund fees."  I placed another order with you guys the next day for the same amount order ID (0a7d1d2c-0e47-4aaa-960a-200df94d35d5) and received (13.77299 BTC) after the Bitinstant fees.  I have sent several messages to support Gareth, and Seth that have been unanswered after months of contacting them. You guys need to  stand by your own policy, especially now that BTCs have risen in price exponentially.
Thanks.

[URSAY]

greenwireless,

Your order has been processed!  Thanks for your patience!  Please mark your issue as [RESOLVED] within this thread when you feel comfortable in doing so. 

torrenting,

I will look into your issue and get back to you.

Thanks,
-BitInstant Support

[downhomedesign]

Never mind. My problem worked itself out.
Will use your service in the future.

[ILIPA]

Order didn't process, and no e-mail came.

Order ID: 63d56245-89cc-4a18-9c15-50ea8a179094

[wwwrothy]

URSAY URSAY URSAY

I cannot PM and have been fooling around fro hours. I have the same little mt.gox connection error and my funds are in a remote exchange.

It looks like you have the bug fixed...

here's my order ID 25863a15-6e85-4807-9618-dd2af5069c69

take a look please asap. i looove bitinstant!

[wwwrothy]

URSAY....


I do the same thing everytime i use bitinstant. I go directly from zip zap to a bitcoin addy and im 10/10. today was just a little code that i pray you can fix and process easily...

LET ME KNOW

wwwrothy@gmail.com

[wwwrothy]

URSAY....

heck take it all :-)

OrderID: 25863a15-6e85-4807-9618-dd2af5069c69
EventID: 16c8177a-5236-464e-a531-855a0c7bf437
DestAccount: 1FevUBZAwxB2WDaLQZ7u1M3ZJn3PHGYYYg
QuoteID: db20e2a0-c128-489d-a69b-cca3c89977be
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1364842880.54
APIResponse: {'Transaction_id': u'5159d9123fa78d54fb99f2e1'}
FundsSent: $148.8155 USD


Order event log

Timestamp   Event ID   Event type
Mon Apr 1 12:00:12 2013   48541d79-c4e3-4c6c-a53b-310aafe2a1a4   Quote for new transaction
Mon Apr 1 17:06:19 2013   3c185831-d0d6-4648-a4a5-63a2454f6120   New Order
Mon Apr 1 17:06:18 2013   f6664d7c-d994-453b-bdab-700e4e1b21fb   MTGox Connection Error
Mon Apr 1 19:01:20 2013   16c8177a-5236-464e-a531-855a0c7bf437   Order executed - funds deposited at remote exchange
Click for full details

[wwwrothy]

actually i think its finally starting to confirm....