Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

I was on the 4/6 list. Can I please get a 'push' too. OR SOMETHING? ANY SUPPORT would be appreciated. thx

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

I'm pretty sure I've told you before that you need a new Gox code.  Those will be processed soon.

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[FYourself]

woooop got my funds! phew

What list were you on?

I'm on the 4/6 list and nothing let

I personally did some work on your issue today and you should be getting a new Gox code soon.

yes, thank you very much

[BlueNote]

Why was BTC-e removed from the funding "to" option? Only Gox remained. The options seem to change without notice.

What happened to the Gox voucher? Is that gone forever?

[lowstrife]

OrderID: 75ae2a02-9115-4c65-8f6b-39d228754a41
EventID: 2935a4d1-cfbe-48cd-9101-8cf90136df47
QuoteID: 91e025f8-0700-4cbe-ba4d-6e3806b38ad2
EventSentAt: 1365812624.87
APIResponse: {'Transaction_id': u'5168a5113fa78d08313fb70a'}
FundsSent: $96.01 USD

blockchain.info confirms no bitcoins have been sent to my address. I did the exact same process a few days ago (just before the crash) and it happened almost instantly. Now it's much later on in the day and nothing?

Order confirmation is on your site, says funds are transferred.

Looks like they were sent to me.

https://blockchain.info/address/18EwhRxCUogQmX78txu4RudsrouyiYXi9b

Those are the ones I ordered a few days ago, not tonight! Check the date, 4\10.

EDIT: Nevermind, you just pushed them through! Thanks

[cooljay24]

I know this isn't a bitinstant issue per se but considering I need it to use bitinstant I suppose it sort of is. I'm glad to see the PayPal option back on BitInstant but now no option on the mtgox site to allow me to withdraw via mtgox USD coupon code, is there a hold on coupon codes coming from mtgox at the moment? I was getting ready to transfer more funds from mtgox via bitinstant too before the freeze happened .

[URSAY]

OrderID: 75ae2a02-9115-4c65-8f6b-39d228754a41
EventID: 2935a4d1-cfbe-48cd-9101-8cf90136df47
QuoteID: 91e025f8-0700-4cbe-ba4d-6e3806b38ad2
EventSentAt: 1365812624.87
APIResponse: {'Transaction_id': u'5168a5113fa78d08313fb70a'}
FundsSent: $96.01 USD

blockchain.info confirms no bitcoins have been sent to my address. I did the exact same process a few days ago (just before the crash) and it happened almost instantly. Now it's much later on in the day and nothing?

Order confirmation is on your site, says funds are transferred.

I see them sent...

https://blockchain.info/address/18EwhRxCUogQmX78txu4RudsrouyiYXi9b

[URSAY]

Paid this afternoon with cash/moneygram to bitcoin address.  ZipZap confirm came through fine right after I paid but I received nothing from bitinstant.com   7 hours later I received the email saying my order complete/ sent to exchange but they are not and have not shown up yet on blockchain or in my wallet.  

Quote ID    ede9f146-a196-4063-acd6-c9c8f75c4f2e
Event ID    83a10f94-02c9-45ef-ad94-326fc360278b

Looks like it went through ...

https://blockchain.info/address/1E4pkBTEHUneKgMsu5PPEQkXHs9guMnpTS

Yeah, it came through at the current price instead of the price when I paid.  How do I fix that?   Thanks for your help!

PM me some numbers.  What you got.  What you expected.  I will escalate.  We honor price at time of purchase.

[lowstrife]

OrderID: 75ae2a02-9115-4c65-8f6b-39d228754a41
EventID: 2935a4d1-cfbe-48cd-9101-8cf90136df47
QuoteID: 91e025f8-0700-4cbe-ba4d-6e3806b38ad2
EventSentAt: 1365812624.87
APIResponse: {'Transaction_id': u'5168a5113fa78d08313fb70a'}
FundsSent: $96.01 USD

blockchain.info confirms no bitcoins have been sent to my address. I did the exact same process a few days ago (just before the crash) and it happened almost instantly. Now it's much later on in the day and nothing?

Order confirmation is on your site, says funds are transferred.

I see them sent...

https://blockchain.info/address/18EwhRxCUogQmX78txu4RudsrouyiYXi9b

It just went through seconds ago ha, either you pushed it again or the timing is nuts! 0.74 is a little light though, that's $75\96 I sent; and even todays highest price of $115 won't cover it all the way... I understand a 5% variance and I wouldn't care, but this is nearly 25%.

I think I made the transaction at 7:30CST

[URSAY]

Why was BTC-e removed from the funding "to" option? Only Gox remained. The options seem to change without notice.

What happened to the Gox voucher? Is that gone forever?

Features are always changing based on our relationships with companies and whether any technical problems exist in the pipeline.  In most cases these features are restored.  Check back!  

[tionil]

I was on the 4/6 list. Can I please get a 'push' too. OR SOMETHING? ANY SUPPORT would be appreciated. thx

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

I'm pretty sure I've told you before that you need a new Gox code.  Those will be processed soon.

Can you process this order?

Quote ID   2a243e86-730d-430e-aaac-19d6ec79e910
Event ID   0a5f4307-dbe4-4166-bc0f-73892465a62a
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   159f2uMV5SJT1muunbdrfG1nNrikDXVkvq

[cubism4nerds]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

[URSAY]

I know this isn't a bitinstant issue per se but considering I need it to use bitinstant I suppose it sort of is. I'm glad to see the PayPal option back on BitInstant but now no option on the mtgox site to allow me to withdraw via mtgox USD coupon code, is there a hold on coupon codes coming from mtgox at the moment? I was getting ready to transfer more funds from mtgox via bitinstant too before the freeze happened .

We hope to have that feature restored soon!

[cubism4nerds]

I know this isn't a bitinstant issue per se but considering I need it to use bitinstant I suppose it sort of is. I'm glad to see the PayPal option back on BitInstant but now no option on the mtgox site to allow me to withdraw via mtgox USD coupon code, is there a hold on coupon codes coming from mtgox at the moment? I was getting ready to transfer more funds from mtgox via bitinstant too before the freeze happened .

We hope to have that feature restored soon!

Quote ID   b1508512-1598-4dc9-b3c0-51c89d6ce649
Event ID   5948bd5a-0643-44fc-af1f-fc1e613de44e
Fees (inclusive)   3.99%%
Amount you paid   $400.0 USD
Amount you will receive   $384.04 USD
Destination exchange   MtGox
Destination account   M95372477X
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 20:27:00 2013   5948bd5a-0643-44fc-af1f-fc1e613de44e   Quote for new transaction
Sun Apr 7 20:58:32 2013   8b732296-d944-4a85-8daa-b11cd22251dd   New Order
Sun Apr 7 20:59:46 2013   f66455ad-99cd-402b-952b-67bd6d3530e7   MTGox Order Loading


My information again.  The money is STILL not there. 

[URSAY]

I was on the 4/6 list. Can I please get a 'push' too. OR SOMETHING? ANY SUPPORT would be appreciated. thx

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

I'm pretty sure I've told you before that you need a new Gox code.  Those will be processed soon.

Can you process this order?

Quote ID   2a243e86-730d-430e-aaac-19d6ec79e910
Event ID   0a5f4307-dbe4-4166-bc0f-73892465a62a
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   159f2uMV5SJT1muunbdrfG1nNrikDXVkvq

Have a zipzap acct #?

[Singlebyte]

[/b]

Is there really a need for this when I just gave you a status on your support ticket and I explain that we are working on a solution to your issue?

I have not seen anything yet in regards to the status.  Do you want to PM me or send me an email?

[URSAY]

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.

I would need to escalate your issue so it is best served thru bitinstant.com/contact

[tionil]

Can you process this order?

Quote ID   2a243e86-730d-430e-aaac-19d6ec79e910
Event ID   0a5f4307-dbe4-4166-bc0f-73892465a62a
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   159f2uMV5SJT1muunbdrfG1nNrikDXVkvq

Have a zipzap acct #?

ZipZap 355988155

[andrewb]

woooop got my funds! phew

What list were you on?

I'm on the 4/6 list and nothing let

I personally did some work on your issue today and you should be getting a new Gox code soon.

URSAY, I had the same problem as Fyouself I believe. I need a new mt gox code as mine was not working and I would truly like some helps. My deposit was 4/3 and I'm on the 4/6 list as well. Thank you.

[FYourself]

woooop got my funds! phew

What list were you on?

I'm on the 4/6 list and nothing let

I personally did some work on your issue today and you should be getting a new Gox code soon.

URSAY, I had the same problem as Fyouself I believe. I need a new mt gox code as mine was not working and I would truly like some helps. My deposit was 4/3 and I'm on the 4/6 list as well. Thank you.

Yeah good luck getting the code though

[URSAY]

[/b]

Is there really a need for this when I just gave you a status on your support ticket and I explain that we are working on a solution to your issue?

I have not seen anything yet in regards to the status.  Do you want to PM me or send me an email?

Pushed on 4/10.  Pushed again just now, 4/12.