Official Newbie BitInstant Support Thread (Active Customer Support)

[110240]

@glt512 Thanks!!! 

[djdigital]

$86 dollars was supposed to be sent to my destination and only $65 got there?? what happened to the rest??
by the looks of these other post im glad i got any of it,,.. where else can you buy these as easy??

[FYourself]

URSAY
Will you start responding to my PMs???

SO TIRED OF THIS.

Please give me a way to live chat with someone at the company. Waiting for a response that doesn't even help me is counter-productive.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

[BitcoinApprentice]

Hey Charlie, Gareth & Erik and employees.

How many hours are you putting in during this fiasco? I've calculated you should be doing 108 hour weeks UNTIL everyone's settled in FULL. 

7 days at 16 hour days = 112 - 4 = 108 hours DUE.

No commute time needed or allowed. "Needs of the Business" require you ON-Prem & sleeping on cots or the floor. Meals are on the job & You are granted 4 hours off tomorrow for church. Then back to CPR on your business.
?


You have my address and can tip if this plan saves your business!!

[Nachtwind]

After about 100 hours my money made it into my paypal account...

But i still think it is a shame that they shamelessly took 9% fee of the top.. as if that was any accaptable service.

[lamourlamorgue]

I had a transaction on the 4/9

and i transposed a digit and it is stuck at insufficient funds. It's literally 80.375 vs 80.3745

cd3a1a03-fef7-4191-a8d3-8de427824125

Is there anyway I could get it back to mtgox or to my paypal?

[PharaohUB]

Wish I read the thread before I sent money.  How long do you think I'll be waiting?  I sent $300 in about 3 hours ago, to send to my email address.

[corvette77]

Wish I read the thread before I sent money.  How long do you think I'll be waiting?  I sent $300 in about 3 hours ago, to send to my email address.

Have you ever hear of the 12TH OF NEVER ?

[cassiolandim]

Wish I read the thread before I sent money.  How long do you think I'll be waiting?  I sent $300 in about 3 hours ago, to send to my email address.

I'll expose my situation to you. I made a deposit april 3th, money is out of my reach since april 4th, complained here april 9th, URSAY tried to help me without success some days ago, received an reply from other bitinstant employee via google plus yesterday, another reply in my email today, waiting for refund...

[corvette77]

WAITING SINCE APRIL 7TH ! ANOTHER ONE OF MY FAVORITE SAYING " A FOOL AND IS MONEY IS SOON DEPARTED ". I SEE A LOT OF FOOLS HERE AND THAT INCLUDES MYSELF. IF ANYONE DEPOSITS THUR THIS METHOD DO NOT ASK WHERE YOUR MONEY IS. YOU DESERVE WHAT YOU GET. NOTHING BUT A HEADACHE!!!!!!!!!

[URSAY]

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
                                                              5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you

zipzap acct. # ?

[URSAY]

Sorry if this has been asked before, but I'm new here

If a person pays for bitcoins though zipzap and the transaction is listed on bitcoin as a transaction , but no bitcoins have been recieved.  That means there is a delay with delivery of the bitcoin at the bitcoin end right?

At what price does the buyer get their bitcoins?  The price at the time when they submitted the order, or the time when they actually arrive?

Order price is locked in at time of purchase.

Give me some order info and I will see what type of issue you have.  Some experience delay as our support logs are backed up.

[Vict0ar]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

[corvette77]

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
                                                              5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you

http://media.giphy.com/media/86Ru4rNYwgnok/original.gif

zipzap acct. # ?

Hey Usray how about my cash. I sent cash. I have sent money grams to my Costa Rica  bookies and never had a problem. The cash is your account before you get home. What is your problem? When will the backlog be cleared up ? I know all problems are logged how about some feed back other then a canned reply. Be a man if you are not a whimp !

[URSAY]

Actually I know alot of people here are complaining, I must have got lucky because my transaction went through in a matter of hours.  I'm still confused about what rate I got though, can anyone explain the time/rate thing in really simple terms for me please?

You can find more info about fees on our website.  

[URSAY]

Three transactions over two days starting on April 3.  $2k (cash - who knows how many bitcoins...) bouncing around lost in cyberspace.

I was on the 4/10 list.  Any progress?

Did you go thru zipzap?

[URSAY]

Well I bit the bullet and went ahead with an order, but only put a 1/5 of what I originally intended in. It was in my gox account my the time I got home.

Now I only wish I would have done the whole amount.

The other day I did 2 deposits to Gox.  Moneygram to zipzap to BI to Gox.  One after the other.  The second Moneygram I did showed up right away.  The first took a few hours I believe.  But they always work fine for me.  I've used it many times though.  As I've said before, I usually run into issues with Moneygram.  Oh...and now Gox wants me to verify my acct.

[URSAY]

Hey URSAY, I'm from the 4/10 List and I thought yesterday the support was gonna handle all the people who had problems with execution price.
any update?

I was told that it was going to be worked on.  If that is not the case then I will remind the support rep whenever I see him online or in the office on Monday.

[URSAY]

URSAY
Will you start responding to my PMs???

SO TIRED OF THIS.

Please give me a way to live chat with someone at the company. Waiting for a response that doesn't even help me is counter-productive.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

I've been giving you status updates pretty regularly.  Please be patient.

[URSAY]

I had a transaction on the 4/9

and i transposed a digit and it is stuck at insufficient funds. It's literally 80.375 vs 80.3745

cd3a1a03-fef7-4191-a8d3-8de427824125

Is there anyway I could get it back to mtgox or to my paypal?

Have you logged your issue thru our support channel?

bitinstant.com/contact