Official Newbie BitInstant Support Thread (Active Customer Support)

[URSAY]

Wish I read the thread before I sent money.  How long do you think I'll be waiting?  I sent $300 in about 3 hours ago, to send to my email address.

Please provide me some order info.  Thanks!

[URSAY]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

[lamourlamorgue]

I had a transaction on the 4/9

and i transposed a digit and it is stuck at insufficient funds. It's literally 80.375 vs 80.3745

cd3a1a03-fef7-4191-a8d3-8de427824125

Is there anyway I could get it back to mtgox or to my paypal?

Have you logged your issue thru our support channel?

bitinstant.com/contact

yes on the 10th as well as sending emails through bitinstant@support.com

[TedDansonsHair]

Ursay, could you tell me what's going on?

I haven't received any contact from your support staff, even though I've filed two tickets on your support page. I've had two transactions where money has been inexplicably taken from my final amount, and it seems like nothing is being done about it.

Where is the money that I'm owed?

[Vict0ar]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

[FYourself]

URSAY
Will you start responding to my PMs???

SO TIRED OF THIS.

Please give me a way to live chat with someone at the company. Waiting for a response that doesn't even help me is counter-productive.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

I've been giving you status updates pretty regularly.  Please be patient.

Nothing of substance, my friend. Just, "Its being worked on," which, in my mind, is as good as nothing until my money shows up. Seth has now just emailed me asking again if the code i got works. NO. It doesnt work. It was never SUPPOSED to work as it was a direct deposit.

[manifestjestiny]

Hello there,

I am also having the same problem - my deposited bitcoins have not reached their destination in 4 days. I made a CVS --> bitcoin address order, but neglected to write down the OrderID/QuoteID number before closing out of the window. However, I do have the confirmation email from ZipZap confirming the order. I will PM you the details shortly.

Thank you for sticking around and working with us, hope to hear from you soon.

Ursay, can I get an update on my order? It's been over 10 days and I still have not received my funds.

[lifted1]

Hello Ursay,
  I realize I did not get on record at THIS particular venue til a couple days ago, but I had previously been contacting support for over 2 weeks about an issue with my Gox code. I have been seeing that you are issuing new codes for cases like mine, and was wondering if you could " push" mine through at your convenience. Or at least draw someones attention to it. I have seen here that people with cases similar to mine have seen resolution, while having only had there problem occur a day or two prior to being resolved. I did put in another ticket at your request to your new support link, but it said 24 hours, and it's been at least double that and I haven't heard a peep. This is not a complaint or harassment, as I do see that you folks are indeed resolving issues and not abandoning ship, which is the comfort I've been seeking for over 2 weeks. I am just hoping that you might take a minute and show some attention to my case, as you have others, since it seems like my particular case would only take a minimal effort to resolve. Thank you Ursay.


"Hey there,

This is to notify you that your order has been updated, please find the details below:


We have made a direct deposit into your MTGox account and there is no need to use
the coupon system on this order


OrderID: 412773bf-8dc9-4316-99be-317fe346947e
EventID: 533b516c-5f6c-47de-8064-27e10ebd8e32
QuoteID: 2576aab2-2f9e-4897-9b72-daa1a69f62fc   "


The error message at gox for the above transaction states that the code is invalid or already used. I , like others, was given an invalid code. The date of the missing deposit was march 28. Thanks

Please give me your email address and I will check you against a list for new Gox codes.  If you are not on it I will add you.  Thanks.

Thanks Ursay. I just tried to PM you my info. I sent a second PM because the first one doesn't appear in my outbox after I sent it, and neither does the second. So I have no idea if they were actually submitted to you once I hit "send message". Please let me know if you did not receive the PM I sent you with the email address you asked for. Thank you for the effort.

[Singlebyte]

Bitinstant came through.  They got me my original transaction taken care of as well as the exchange difference.  Thank you.   

[deedee_1987@hotmail.com]

Well I guess you're right, but I have to consult it first.
you can pay in btc or ltc

[BitcoinApprentice]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Congrats SingleByte on getting YOUR money. How many hours was that? Haven't seen your report links in a couple of days and NOW it sounds like they're going to take the weekend off.  Hey it's party time right? Screw the guys whose money we have.

[tuboturner]

Hello! Another request for a little more attention on service of you!

I created an order on 11/04, I made the payment immediately after issuing the ticket and so far have not got my coins in my BTC address ...

Below the data:

Quote ID   943f48f4-ea8e-4706-9bce-64e4f38a4df0
Event ID   c3787904-50e6-4519-b78e-e1a8d1a90275




I await a brief return.

[Epicblood]

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

[akabmikua]

@URSAY

As you said, to add a support ticket at bitinstant.com/contact, I added it and its about a day and I have not got any response from your side.

I created the orders on Apr 4 2013, its past 10 days and I have not got the funds.

https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78
https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2

I think, these details are enough for you to figure out.

Please transfer my funds ASAP!!!!

[Ieng]

BitInstant, what percentage of orders, would you say, go through properly?  I'm debating on whether or not I want to use you again.  I've placed tens of orders with you and only had one that took an extra couple weeks to process.  Basically, I need coin and want to believe that all the problems here are a very small percentage of your total volume.

[mwp]

Sorry if this has been asked before, but I'm new here

If a person pays for bitcoins though zipzap and the transaction is listed on bitcoin as a transaction , but no bitcoins have been recieved.  That means there is a delay with delivery of the bitcoin at the bitcoin end right?

At what price does the buyer get their bitcoins?  The price at the time when they submitted the order, or the time when they actually arrive?

Order price is locked in at time of purchase.

Give me some order info and I will see what type of issue you have.  Some experience delay as our support logs are backed up.

Hi URSAY,

I'm happy to hear you reiterate the terms of purchase, because I received a somewhat disheartening response from the bitinstant support folks today. I might be reading it incorrectly, so I'll let you interpret it for me. Here it is:

Hello Wufoo,

We try to get as close to preev.com as possible. Keep in mind, however, that the price of bitcoin fluctuates wildly between the time you create your order, the time you make your purchase, the time we purchase bitcoins at the exchanges on your behalf, and the time you receive your bitcoins.

Due to massive DDoS attacks coupled with skyrocketing interest in Bitcoin, the exchanges have been overburdened resulting in massive delays and even the inability to deposit or transfer funds.

Thank you for your understanding.

---
Sincerely,
xxxxx

I believe the CS representative is saying that they are not honoring the time of deposit, but am I misunderstnading them? Am I just being told to keep waiting, and that they are still coming? Please provide some clarification for me.

Regards

[damavox]

7 days after my cash deposit.. i have sent my zipzap order ID and bitcoin address to bitinstant through there new contact page and still have not seen a result ordered on 4/7

[FYourself]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

[adeason]

Having a little trouble, my dashboard says "workers not connected" i have everything set up through guiminer. Over the past 8 hours ive mined 6 shares and a have received a small amount of BTC. What cold be the problem?

[akabmikua]

Having a little trouble, my dashboard says "workers not connected" i have everything set up through guiminer. Over the past 8 hours ive mined 6 shares and a have received a small amount of BTC. What cold be the problem?

This is the support/complaint forum for Bitinstant!! Why are you stating your mining problem!!?