Bitmain's Released Antminer S9, World's First 16nm Miner Ready to Order

[vortexz]

damn, one board on my antminer S9 died after only 1 week

my miner is running now with only 2 boards :

https://gyazo.com/6f12eef2b96edff365292c20abc80399

what can I do ?

P.S.: Bitmaintech is the worst company ever, and their products become only worse and worse, and not to mention their warranty which is useless
I will never buy from them again

[moe7865]

damn, one board on my antminer S9 died after only 1 week

my miner is running now with only 2 boards :

https://gyazo.com/6f12eef2b96edff365292c20abc80399

what can I do ?

Work your way through bitmains warranty process. It's tedious but also the only route you can head if you want a replacement

[vortexz]

the board doesn't look fried to me, otherwise it would have shown X on chips right ?
it just doesn't appear at all.
maybe I could make it work again without having to deal with bitmain's shitty warranty ?

[moe7865]

the board doesn't look fried to me, otherwise it would have shown X on chips right ?
it just doesn't appear at all.
maybe I could make it work again without having to deal with bitmain's shitty warranty ?

Maybe take a look at the connection from the controller to the hash board?
It may be lose and not connected properly since the control panel isn't picking it up.
Else from my knowledge I've heard the board is usually faulty when this happens.
Try the first thing I said and maybe even reset miner ?
I don't know. This may or may not solve it

I wish you the best of luck

Edit: which psu are you running ? I had a similar problem when I was running 2 x 1000W psu and one psu broke thus a board completely disappeared.
I'd presume you having this problem because the hashboard isn't receiving power. That's most probably the provlem

[mamiakimo]

the board doesn't look fried to me, otherwise it would have shown X on chips right ?
it just doesn't appear at all.
maybe I could make it work again without having to deal with bitmain's shitty warranty ?

here is what i did when this happen to me
i powered off one of working hashboard and used data cable and 3 pci-e cables used on it to the hidden board the create reset to the miner
when it still not showing i opened a ticket and they tell me to send it to them 

[vortexz]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

[Biffa]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

Best to email support@bitmain.com and they will then send you the details of what to do, some forms on the site can only be filled in after you ship your part back.

[Tupsu]

I want to open a repair ticket to bitmaintech for by dead board, where can I get the SN and Cert No ?

You get to choose. I used order number.
Read also
https://shop.bitmain.com/workOrderGuide.htm

and watch the video from packing
 https://www.youtube.com/watch?v=Z0LdykALhxI&feature=youtu.be

and pack a lot better when it is shown.

4.   Be sure enclosed  the RMA info in the format below in the parcel .
Do not forget to print it
https://drive.google.com/file/d/0B_B4i6RMU0wHY3RQemJTV3FqOGM/edit

[ATCkit]

I've been very reluctant to buy an S9 because I had the same problem as many of you are stating with one of my Batch 1 S7s. The warranty process worked...but i ended up getting 7 replacement boards for that rig.
By May, I had run out of warranty when an older board died after i put in the latest replacement board. So I gave up trying to get the board replaced as it would have been at my expense. Understand that: I had already spent more then enough by paying UPS for sending boards to Bitmain warranty despite them sending back a replacement board under warranty. So I wasn't going to send them yet another board at my shipping expense plus pay for the replacement board and shipping costs.

 Simply put I decided to cut my losses on this rig and just let it run on 2 boards. So that rig has spent much of the last year running on  2 boards. That rig will never ever break even. Thankfully I had no issues with my other 3 S7s. But having had 1 out of 4 rigs be such a problem, i decided not to jump on the S9 band wagon too quickly. Now I am feeling happy that I didn't.

[mountainminer333]

Hey all,
I'm moving forward with returning some defective parts for an S9 miner. It's my first time going through the warranty process and I was hoping to get some advice from anyone who's already done it. Bitmain asks that I fill out and enclose an RMA excel file which has as one of it's fields: "Return Tracking Number". How can I obtain this information and include it in the package if I haven't sent it out? Or should I be able to get this info elsewhere? I could always bring it UPS get the info, and then enclose it (common sense I know ) Either way, I wanted to see if anyone else has some thoughts on it.
Thanks guys,
MM

[Tupsu]

Hey all,
I'm moving forward with returning some defective parts for an S9 miner. It's my first time going through the warranty process and I was hoping to get some advice from anyone who's already done it. Bitmain asks that I fill out and enclose an RMA excel file which has as one of it's fields: "Return Tracking Number". How can I obtain this information and include it in the package if I haven't sent it out? Or should I be able to get this info elsewhere? I could always bring it UPS get the info, and then enclose it (common sense I know ) Either way, I wanted to see if anyone else has some thoughts on it.
Thanks guys,
MM

Field: "Return Tracking Number"- It will remain empty.

For shippment Tracking Number I use EMS.    Their shipping  form number are also tracking  number. So I write in field traking number before shipping.

[mountainminer333]

Thanks for the info Tupsu

[fuzion1]

I have an 11.85 miner from batch 10 that I am having to reset 3-4 times per day because it quits hashing. Is there anything I can try to fix it?

Thanks

[philipma1957]

I have an 11.85 miner from batch 10 that I am having to reset 3-4 times per day because it quits hashing. Is there anything I can try to fix it?

Thanks

what psu?  is it quality

what internet?

how hot is the room? 95f is hot  105 f may be too hot

what temps?  if it reads  75  105  it is too hot


what freq? if you are at 550 try 525


what pool?  if alt coins  try shift to kano.is for a while

[sidehack]

Also do you own a bat and a video camera?

[Unacceptable]

Anxiously waiting to find out what the bat is for............................... 

[in2tactics]

Anxiously waiting to find out what the bat is for...............................  

Office Space reference?

[Unacceptable]

Anxiously waiting to find out what the bat is for...............................  

Office Space reference?

That was my guess 

[NotFuzzyWarm]

Rollin' dem bones and ordered another B13 s9. This will make 7 of the s9's from batch-1 on up.
So far <knocks wood> all of mine are running with zero issues aside from the B1 and B3 needing to be under clocked to keep chip temp at high 90's max.

[Biodom]

Anxiously waiting to find out what the bat is for...............................  

Office Space reference?

Loved that movie....so true regarding corporate idiocracy. TPS reports, anyone?