Avalon A7 announced

[Steamtyme]

So just an opinion here, I definitely agree they failed in rolling communication out to the home miner, at almost every turn. Honestly they shouldn't have even held a sale on August 31, but they must have thought they could get things done as they did in the past
Now quality of the order we have heard about aside, anyone who hasn't been able to order from minerwarez, didn't put in the leg work. We all saw the main site direct us there, the minerwarez site did give the option to receive an email update when it went live, and I received it. I had an order in on the 31st but no money changed hands and I felt fine ordering from the distributor and cancelling my Canaan order, and if you wanted a unit you could have done the same.

Where was the notice to go to Minerwarez?  I did not get it.  Once my order was in at Canaan I assumed I was waiting for an email with a bitcoin address. Only after not getting anything did I come back here (and that was after going to the support page on Canaan and seeing nothing).

This is on them, not me, nor the hundreds (I suspect) of others who are still not aware.

From the day I placed my order I checked in on it once a day and sent requests for an address, by doing this I saw when they posted about the distributor on the Canaan.io homepage. From there I went ahead with trying to get a miner in my hands asap, including in the meantime being a part of the group buy that never was.
Like I said they failed at commuion, but if you just sit back and wait on things to work out, you'll probably be disappointed.
The same goes with when I noticed others with tracking info, with orders placed after my own, I fired off emails u til I got my tracking info. It only took 2. I guess the point is follow up in things and don't expect any company to take care of you

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[NoHash]

Actually, until about 2 hours ago when I started reading the latest posts, I was under the impression that Canaan was still going to fulfill the small orders, that we did not need to goto Warez.

Maybe I missed it?  Maybe its just late and I'm tired, but did Canaan explicitly state all direct orders below 60 units are dead?

[NoHash]

So just an opinion here, I definitely agree they failed in rolling communication out to the home miner, at almost every turn. Honestly they shouldn't have even held a sale on August 31, but they must have thought they could get things done as they did in the past
Now quality of the order we have heard about aside, anyone who hasn't been able to order from minerwarez, didn't put in the leg work. We all saw the main site direct us there, the minerwarez site did give the option to receive an email update when it went live, and I received it. I had an order in on the 31st but no money changed hands and I felt fine ordering from the distributor and cancelling my Canaan order, and if you wanted a unit you could have done the same.

Where was the notice to go to Minerwarez?  I did not get it.  Once my order was in at Canaan I assumed I was waiting for an email with a bitcoin address. Only after not getting anything did I come back here (and that was after going to the support page on Canaan and seeing nothing).

This is on them, not me, nor the hundreds (I suspect) of others who are still not aware.

From the day I placed my order I checked in on it once a day and sent requests for an address, by doing this I saw when they posted about the distributor on the Canaan.io homepage. From there I went ahead with trying to get a miner in my hands asap, including in the meantime being a part of the group buy that never was.
Like I said they failed at commuion, but if you just sit back and wait on things to work out, you'll probably be disappointed.
The same goes with when I noticed others with tracking info, with orders placed after my own, I fired off emails u til I got my tracking info. It only took 2. I guess the point is follow up in things and don't expect any company to take care of you

These 6 were to be my first ASICs, guess I made some assumptions that won't happen again.  At least I have enough power supplies to last a while

In the crypto world, it pays to be the squeaky wheel i guess.

[HashZilla]

So just an opinion here, I definitely agree they failed in rolling communication out to the home miner, at almost every turn. Honestly they shouldn't have even held a sale on August 31, but they must have thought they could get things done as they did in the past
Now quality of the order we have heard about aside, anyone who hasn't been able to order from minerwarez, didn't put in the leg work. We all saw the main site direct us there, the minerwarez site did give the option to receive an email update when it went live, and I received it. I had an order in on the 31st but no money changed hands and I felt fine ordering from the distributor and cancelling my Canaan order, and if you wanted a unit you could have done the same.

Bullshit.  We were expecting to be dealt with in order AND the Canaan rep said he wasn't certain if switching would provide delivery faster or slower.  That's exactly what he said in an email.

Sure you roll the dice and order from both, as I call that's pretty much what the Canaan rep said was the cause of the problem, duplicate orders.

I did post in this forum and sent an email asking for service in FIFO order, from either source, and got nowhere.

So at the same time I put in the leg work and got screwed by not only the Mfr. but also people like you.

No hard feelings, hopefully a poisonous bug doesn't crawl out of your miner.

[Steamtyme]

So just an opinion here, I definitely agree they failed in rolling communication out to the home miner, at almost every turn. Honestly they shouldn't have even held a sale on August 31, but they must have thought they could get things done as they did in the past
Now quality of the order we have heard about aside, anyone who hasn't been able to order from minerwarez, didn't put in the leg work. We all saw the main site direct us there, the minerwarez site did give the option to receive an email update when it went live, and I received it. I had an order in on the 31st but no money changed hands and I felt fine ordering from the distributor and cancelling my Canaan order, and if you wanted a unit you could have done the same.

Bullshit.  We were expecting to be dealt with in order AND the Canaan rep said he wasn't certain if switching would provide delivery faster or slower.  That's exactly what he said in an email.

Sure you roll the dice and order from both, as I call that's pretty much what the Canaan rep said was the cause of the problem, duplicate orders.

I did post in this forum and sent an email asking for service in FIFO order, from either source, and got nowhere.

So at the same time I put in the leg work and got screwed by not only the Mfr. but also people like you.

No hard feelings, hopefully a poisonous bug doesn't crawl out of your miner.

Of course never any hard feelings when poisonous bugs are involved... lol.
The double orders referred to were placed within Canaan.io. They are entirely separate from the distributor, and if at any point Canaan.io sent me an address for payment i would have jumped on that as well. The other form of double order was requests for extra miners if you did receive communication from Canaan.io.
I saw this new distributor as a bulk order pallet receiver, the people that it is easier to deal with from canaan's main warehouse. So I ordered a few units, because I was still being strung along on my original order as well.
I'm just saying that, everyone here had access to the same info I did, from the time Steve put his e-mail in the forum, as well as access to the homepage. Sorry if you didn't get units, maybe you are lucky if my units look like the above pictures... Hope not. First thing I did after securing my units was to share the option to order from the distributor on a few threads here.

Seriously I did not mean to offend anyone but this industry is not focused on customer service and you should not expect them to take care of you, stay vigilant.

[Thetaj]

I'm sorry to hear about the problems stateside for smaller miners. I feel your pain, but to be honest I think Canaan is probably doing everything they can to get the miners to paying customers. You gotta understand they aren't only dealing with you guys here on the forum, they are also dealing with a shitton of spam orders and "Bot" orders from people who never intend to pay them.

How do I know this? my Host country originates a shitton of "Bot" orders, they basically just spam the system without paying and they resell the machines at a higher price, once someone pays them, then they pay Canaan. I think its gotten so bad to the point that Canaan just said fuck it and are going to sell Bulks from now on because it isn't worth their effort to sort through 20k orders when half of them have no one returning emails or anything.

[alexcos20]

I'm sorry to hear about the problems stateside for smaller miners. I feel your pain, but to be honest I think Canaan is probably doing everything they can to get the miners to paying customers. You gotta understand they aren't only dealing with you guys here on the forum, they are also dealing with a shitton of spam orders and "Bot" orders from people who never intend to pay them.

How do I know this? my Host country originates a shitton of "Bot" orders, they basically just spam the system without paying and they resell the machines at a higher price, once someone pays them, then they pay Canaan. I think its gotten so bad to the point that Canaan just said fuck it and are going to sell Bulks from now on because it isn't worth their effort to sort through 20k orders when half of them have no one returning emails or anything.

That is not an excuse..  They can spend a few bucks for a platform that is generating a BTC address valid 1 hour for each order. Add some capctha and say good bye to spam.
it's probably related to chinese gov new rules.

Still waiting for my warez order, it's on the way..

[Thetaj]

I'm sorry to hear about the problems stateside for smaller miners. I feel your pain, but to be honest I think Canaan is probably doing everything they can to get the miners to paying customers. You gotta understand they aren't only dealing with you guys here on the forum, they are also dealing with a shitton of spam orders and "Bot" orders from people who never intend to pay them.

How do I know this? my Host country originates a shitton of "Bot" orders, they basically just spam the system without paying and they resell the machines at a higher price, once someone pays them, then they pay Canaan. I think its gotten so bad to the point that Canaan just said fuck it and are going to sell Bulks from now on because it isn't worth their effort to sort through 20k orders when half of them have no one returning emails or anything.

That is not an excuse..  They can spend a few bucks for a platform that is generating a BTC address valid 1 hour for each order. Add some capctha and say good bye to spam.
it's probably related to chinese gov new rules.

Still waiting for my warez order, it's on the way..

They can't accept BTC payments anymore since the Chinese government has banned exchanges. Theres no way to get RMB from BTC

[Pavel.Khardikov]

I waited 3 weeks for them to process the promised order at https://canaan.io/
Therefore, I did not order it at https://minerwarez.com/
Now two sites are out of stock

It's not fair. I lost time and money.

[Thetaj]

I waited 3 weeks for them to process the promised order at https://canaan.io/
Therefore, I did not order it at https://minerwarez.com/
Now two sites are out of stock

It's not fair. I lost time and money.

Did you pay for your orders? I haven't heard a single report of Canaan taking money from customers and not delivering.

[roserbezov]

I still don't get part of the Steve's message. I have order from 13.08.2017 and I'm waiting for BTC address since 21.08.2017. My country(part of the EU countries) is not in the list of the supported countries of the distributor. And if Canaan no will no longer fulfill any "small" orders what happenes with guys like me in these EU countries? And what happenes with the orders in Canaan.io? Will they be automatically be canceled by Canaan?

[andytranter]

Does anyone have a contact email address for minerwarez? i've gone through he contact us page, but no response at all.

They automatically used an incorrect paypal email address, so i've received no communication on shipping despite asking them to get in touch with the correct email/phone number.

my order number is #1028, and shipping to the uk, so i'm hoping will be here soon!

[Greenmine]

I've not had problems with their reseller communications. They usually respond with the day. I've only sent them two questions though using their sales@ address.

[andytranter]

I've not had problems with their reseller communications. They usually respond with the day. I've only sent them two questions though using their sales@ address.

perfect - i didnt even know their sales @ email address, so i've just sent them something now!

[Pavel.Khardikov]

Did you pay for your orders? I haven't heard a single report of Canaan taking money from customers and not delivering.

I lost money when buying BTC.
And on the difference in the course, I waited for them to provide the BTC number.

[roserbezov]

Did you pay for your orders? I haven't heard a single report of Canaan taking money from customers and not delivering.

I lost money when buying BTC.
And on the difference in the course, I waited for them to provide the BTC number.

Me too. I converted my money into bitcoins just for the payment and hold them for whole month...

[flameruk]

I suppose that one good thing coming out of this is that the Distributor is now a USA based company.

This should make warranty claims much easier with the point of sale not being in China.
At least western rules will apply now and there will be someone who will have to take responsibility for equipment should it prove "not for purpose".

I know that the gear is sold with 3 months warranty, in the UK no one would get away with this, goods should be fit for purpose for at least 12 months.

Just hope minerwarez have thought this through.

[Elphamyto]

Did you pay for your orders? I haven't heard a single report of Canaan taking money from customers and not delivering.

I lost money when buying BTC.
And on the difference in the course, I waited for them to provide the BTC number.

Me too. I converted my money into bitcoins just for the payment and hold them for whole month...

Seems like a lot of new folks showing since the btc bubble began, and many are expressing a similar sentiment when things don't go as planned. 
Please give this a read: Caveat emptor

[Sp3cul8r]

You guys are kinda scaring me.  I'm new to mining and I just ordered 5 from the September 30th batch.  My friend ordered 10.  This was through minerwarez.com.  I did communicate back and forth a few times with support staff.  They did actually respond when I asked them to consolidate my order (I made 3 seperate orders) to save on shipping costs.  Support personnel said they would do that for me, but when I woke up this morning, my credit card had been charged 3 seperate times.  Ugh.  All my emails went through sales at minerwarez.com  

Question for you guys: how long does it normally take for delivery from batch date?  Do you think I will have to wait 1 month from Sept 30th?

edit: i forgot to add that I had originally placed smaller orders directly on canaan's site for the August batch.  However, like you guys, I never heard anything until the emails last night from Steve at Canaan.  So, they completely ignored those orders.  It sounds like they are completely inundated.

[Steamtyme]

You guys are kinda scaring me.  I'm new to mining and I just ordered 5 from the September 30th batch.  My friend ordered 10.  This was through minerwarez.com.  I did communicate back and forth a few times with support staff.  They did actually respond when I asked them to consolidate my order (I made 3 seperate orders) to save on shipping costs.  Support personnel said they would do that for me, but when I woke up this morning, my credit card had been charged 3 seperate times.  Ugh.  All my emails went through sales at minerwarez.com  

Question for you guys: how long does it normally take for delivery from batch date?  Do you think I will have to wait 1 month from Sept 30th?

edit: i forgot to add that I had originally placed smaller orders directly on canaan's site for the August batch.  However, like you guys, I never heard anything until the emails last night from Steve at Canaan.  So, they completely ignored those orders.  It sounds like they are completely inundated.

You will receive an email with your tracking info, mine arrived 2 days later than expected but overall not to bad. From there it is up to fed ex.
I don't think there are any savings for bundling orders because they charge per piece and shop them as individual pieces.
I do hope in the future they get a few different size boxes to accommodate orders of more than 1 unit.