I am also eager to know how fast they can handle such a high amount of verification requests. They said you have 1 week time ti do the KYC to get the bonus. Who knows how many people right now have done this and I honestly doubt they can handle such a high volume in such a short time. So it might be that even if the KYC was made in the 1st or 2nd day of the bonus window the bonus might not be paid due to time issues.
Level 2 should be at least 30 mins, If more than 24
days just contact the live support. They will forwarded to push the verification, mine was waiting 24 hour and asking to the support. He response me with those statement, after those message my level 2 getting accepted.
With the current situation especially due to the bonus offered for those who are willing to do KYC level 2, there must be big number of users who submitted their ID and I think the staff who is in charge to do the verification is quite busy this week.
If you have been verified after 24 hours and after you contacted live support, I think you are lucky enough because I heard some people are still waiting for the verification although they submitted their ID just after they received the email.
Congrats for you, now you are waiting for the bonus which will come within the next several days, dont lose it all quickly or better to withdraw it straight away unless the bonus comes with at least 1x rollover.