[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH

[garan]

The volume is not going up because people are not buying bitcoins with EUR:

Mt.Gox   925 BTC
Kraken   535 BTC
bitcoin.de   500 BTC
BTC-e   250 BTC

However, 2nd is good!

[CybeRoky]

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

[Dargo]

Dargo,

Have you considered implementing maker/taker fee structure like BTC China just implemented? Takers pay a fee, while makers actualy get a rebate.

I think this would attract market makers and increase the volume, something we would all like to see happen on Kraken.

You guys are simply awesome, all you need is volume IMO.

We've considered it, so it's a possibility, but not anytime soon.

[Dargo]

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

Do you mean the upper graphs on the market data page? So far as I know, nobody else has reported this, but if other's are having trouble we'd like to know.

[Serpens66]

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

Do you mean the upper graphs on the market data page? So far as I know, nobody else has reported this, but if other's are having trouble we'd like to know.

@CybeRoky: Do you mean the right table with the last trades on market data?

However it's about a 30% chance to see "No trades currently available" there. Then I have to refresh, till I see the trades. In about ~5% cases I also can't see the Orderbook.

[tbosman]

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

Do you mean the upper graphs on the market data page? So far as I know, nobody else has reported this, but if other's are having trouble we'd like to know.

@CybeRoky: Do you mean the right table with the last trades on market data?

However it's about a 30% chance to see "No trades currently available" there. Then I have to refresh, till I see the trades. In about ~5% cases I also can't see the Orderbook.

I can confirm ive seen this.

[garan]

Does anyone have a problem with displaying a upper graph?
Sometime it shop up but mostly I have to refresh page several times before it show up correctly. I tray several browser and computers and I have the similar problem..

Do you mean the upper graphs on the market data page? So far as I know, nobody else has reported this, but if other's are having trouble we'd like to know.

@CybeRoky: Do you mean the right table with the last trades on market data?

However it's about a 30% chance to see "No trades currently available" there. Then I have to refresh, till I see the trades. In about ~5% cases I also can't see the Orderbook.

I can confirm ive seen this.

I think he means the upper graph which be can be expand by the little graph right above the Kraken logo, on every page.
I've had trouble with this graph too, and have already reported it here. The progress bar appears and then "freezes" (page must be reloaded).

[CybeRoky]

I think he means the upper graph which be can be expand by the little graph right above the Kraken logo, on every page.
I've had trouble with this graph too, and have already reported it here. The progress bar appears and then "freezes" (page must be reloaded).

yes this one :/

[arorts]

When are you freaking going to add California?? Highest GDP in the US.. Hellooo!!
At this rate you'll never pick up a decent market share of exchanges.
What the heck are u doing in some much smaller countries BTC is tolerated already in CA. Talk to Coinbase for some assistance. It's taking forever.  Geesh!!!

[Dargo]

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

For those wanting bitcoin-euro or litecoin-euro charts, I recommend just using bitcoinwisdom - the charts are far better than what we provide.

http://bitcoinwisdom.com/markets/kraken/btceur

http://bitcoinwisdom.com/markets/kraken/ltceur

[Dargo]

When are you freaking going to add California?? Highest GDP in the US.. Hellooo!!
At this rate you'll never pick up a decent market share of exchanges.
What the heck are u doing in some much smaller countries BTC is tolerated already in CA. Talk to Coinbase for some assistance. It's taking forever.  Geesh!!!

Yeah, I'm impatient to see us launch in California too. But we have regulatory measures to complete first, and they're super slow bureaucratic type measures. If we launched now in CA, we wouldn't be operating legally and we're committed to operating legally everywhere we operate. Coinbase isn't a good comparison because they're not an exchange and don't have to deal with all the same regulatory issues. But even if they were an exchange, the fact that they were operating wouldn't necessarily mean that we needed to learn something from them - it might just mean that they were operating illegally. 

[MusX]

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

For those wanting bitcoin-euro or litecoin-euro charts, I recommend just using bitcoinwisdom - the charts are far better than what we provide.

http://bitcoinwisdom.com/markets/kraken/btceur

http://bitcoinwisdom.com/markets/kraken/ltceur

I believe they are the best free charts so far, any chance for btc/ltc there? it has already quite good volume on kraken

[Rannasha]

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

For those wanting bitcoin-euro or litecoin-euro charts, I recommend just using bitcoinwisdom - the charts are far better than what we provide.

http://bitcoinwisdom.com/markets/kraken/btceur

http://bitcoinwisdom.com/markets/kraken/ltceur

I believe they are the best free charts so far, any chance for btc/ltc there? it has already quite good volume on kraken

Drop a message in the BitcoinWisdom thread. The creator of the site is very responsive to suggestions.

[CryptoMxM]

hi drago and btcx,

i have been waiting for my USD deposit for 2 Weeks, i followed all instructions like putting my ID in the transfer, so no error from my side. I also sent all information requested by kraken support such as bank receipt etc but then your support disappeared and haven't responded in 6 days, despite my reminders to them.

I sent you a PM with all the details, can you please resolve this asap. I missed on buying opportunities already and i'm beginning to get concerned that i'll never see that USD deposit.

PMed you back and a support person also contacted you.

Same problem for me... nearly 3 weeks passed and no funds on my account...
I contacted the support 10 days ago, sent them the bank receipt and a screenshot of my bank account webpage, but to date it seems they have not started any investigation yet...
I know your support is overwhelmed by work but, I just can not understand how it can be so slow to verify the receipt of a wire ... 

[coinpr0n]

Minor issue. My last two trades for XBT/XRP @ buy/market show 'Canceled' (in red) when they have actually gone through immediately and without issue. It's just a visual thing... It should read 'Closed' (in green).

[CybeRoky]

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

http://shrani.si/f/3G/fg/159DEZyQ/untitled.jpg
Dargo I get this very often so keep trying!
Chrome, Chrome mobile, FF.

[OleOle]

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

Dargo I get this very often so keep trying!
Chrome, Chrome mobile, FF.

Yeah, I never used to get this on Chrome or FF, but I also get that too. Not awesome, but I assume the chart will be fixed up in the near future.

[Dargo]

hi drago and btcx,

i have been waiting for my USD deposit for 2 Weeks, i followed all instructions like putting my ID in the transfer, so no error from my side. I also sent all information requested by kraken support such as bank receipt etc but then your support disappeared and haven't responded in 6 days, despite my reminders to them.

I sent you a PM with all the details, can you please resolve this asap. I missed on buying opportunities already and i'm beginning to get concerned that i'll never see that USD deposit.

PMed you back and a support person also contacted you.

Same problem for me... nearly 3 weeks passed and no funds on my account...
I contacted the support 10 days ago, sent them the bank receipt and a screenshot of my bank account webpage, but to date it seems they have not started any investigation yet...
I know your support is overwhelmed by work but, I just can not understand how it can be so slow to verify the receipt of a wire ... 

Keep in mind that the issue may be more difficult than just verifying the receipt of a wire. It may be that we simply haven't received the deposit and it's a matter of searching rather than verifying (and searching can take a while). Even if your bank tells you we have received the funds, they may have only traced the wire as far as some intermediary bank. Bank transfers often go through at least one intermediary bank and in a small fraction of cases they get stuck at the intermediary bank.

But regardless of what's happened, it sounds like you're not getting responsive support on this. If you PM me your ticket number I can take a look for you.

[Dargo]

To sum up discussion above about the two display issues, people are 1) experiencing an an issue with the recent trades and order book sometimes not displaying and 2) an issue with the drop down chart. We'll look into this, but I haven't been able to reproduce any of it so far.

Dargo I get this very often so keep trying!
Chrome, Chrome mobile, FF.

Yeah, I never used to get this on Chrome or FF, but I also get that too. Not awesome, but I assume the chart will be fixed up in the near future.

OK, I was able to reproduce 2) in IE, but not in Chrome or FF. And I did finally after quite a few tries get a case of 1) in both Chrome and FF. We're looking into it. 

[tbosman]

Minor issue. My last two trades for XBT/XRP @ buy/market show 'Canceled' (in red) when they have actually gone through immediately and without issue. It's just a visual thing... It should read 'Closed' (in green).

What does the executed volume say? Did you perhaps do an order for you entire balance? I get this when the fees for the order cause your balance to become zero when executing the order. So say you have 1btc in your account and do a 1 btc market sell order with fees deducted from the btc balance. Then the order will have status cancelled and volume executed 0.999.. or something.