BetcoinPoker.com Betcoin.ag-Big Tourneys-BONUS-Freerolls, Ring Games, Real Poker

[Betcoin.AG]

Only about 10 spots left in our signature campaign and stage 1 payments have all been made.  There will be many bonuses for our signature campaign members.  For more information please see: https://bitcointalk.org/index.php?topic=1236667.0

[wwwin]

Please keep me updated on the table starter rakeback as I played yesterday and have become accustomed to it.  

Also, I just had to comment on these twitchyseal postings because they are quite fascinating.  On the one hand he claims Betcoin is a fraud but on the other he is dying to get back onto the site and play!  If it's really a fraud why does he want to play on Betcoin so bad?  Lol, I have never seen anything like this before.  Perhaps by banning him you are doing a good deed in keeping away from his perceived fraud!  

Get the table starter going again!  Thanks.

I don't intend to ever play on Betcoin again.

Why would you think otherwise?

I haven't even asked to be unbanned...

I just want to know why they are telling me and others that I'm welcome back when clearly...I'm not.  Does that make sense to you?

What does not make sense is why you  keep wasting your time. You don't want to play here and they banned you. So both agree that you will not play here.
To play at Betcoin you have to take the good with the bad or else you will be upset many times when dealing with support. So if you can't handle it is better for you to walk away and forget the whole thing. You are not going to change anything one bit.

[TwitchySeal]

I just want to know why they are telling me and others that I'm welcome back when clearly...I'm not.  Does that make sense to you?

What does not make sense is why you  keep wasting your time. You don't want to play here and they banned you. So long.
To play at Betcoin you have to take the good with the bad or else you will be upset many times when dealing with support. So if you can't handle it is better for you to walk away and forget the whole thing. You are not going to change anything one bit.

You think I'm wasting my time.

You want me to just give up because there's nothing left for me to gain personally.

You think players at Betcoin should just accept the "bad" because it's not worth getting upset with how support treats them.

Hopefully I can prove you wrong (except for the personally gaining) . Check back in a month or two - maybe you'll be surprised.

[wwwin]

I just want to know why they are telling me and others that I'm welcome back when clearly...I'm not.  Does that make sense to you?

What does not make sense is why you  keep wasting your time. You don't want to play here and they banned you. So long.
To play at Betcoin you have to take the good with the bad or else you will be upset many times when dealing with support. So if you can't handle it is better for you to walk away and forget the whole thing. You are not going to change anything one bit.

You think I'm wasting my time.

You want me to just give up because there's nothing left for me to gain personally.

You think players at Betcoin should just accept the "bad" because it's not worth getting upset with how support treats them.

Hopefully I can prove you wrong (except for the personally gaining) . Check back in a month or two - maybe you'll be surprised.

Don't be foolish. They are content in growing at a snail pace, and sometimes regressing, or else they would have made some changes a long time ago. Nobody has been able to change the way they handle themselves or the way they do things and I seriously doubt that you can.

[TwitchySeal]

I just want to know why they are telling me and others that I'm welcome back when clearly...I'm not.  Does that make sense to you?

What does not make sense is why you  keep wasting your time. You don't want to play here and they banned you. So long.
To play at Betcoin you have to take the good with the bad or else you will be upset many times when dealing with support. So if you can't handle it is better for you to walk away and forget the whole thing. You are not going to change anything one bit.

You think I'm wasting my time.

You want me to just give up because there's nothing left for me to gain personally.

You think players at Betcoin should just accept the "bad" because it's not worth getting upset with how support treats them.

Hopefully I can prove you wrong (except for the personally gaining) . Check back in a month or two - maybe you'll be surprised.

Don't be foolish. They are content in growing at a snail pace, and sometimes regressing, or else they would have made some changes a long time ago. Nobody has been able to change the way they handle themselves or the way they do things and I seriously doubt that you can.

I don't think you're alone in your "we should just let Betcoin do whatever they want because standing up to them is a waste of time" mentality.

This is a big part of my motivation.

[dooglus]

What is the point of having a thread like this if every time someone asks a difficult question you spam the same 3 posts on top of it to hide the difficult question?

Please either answer the questions or explicitly admit that you don't want to answer them. Repeatedly spamming the same out-of-date information about tournaments that already finished is annoying, ugly, and rude.

[bitcoinnoisseur]

I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

Very interesting considering we haven't had the ticketing system anywhere close to 9 months.  What is your login name?  36 unresolved tickets over 9 months is definitely something we would like to see considering we only added the ticketing system 4-6 months ago.  Also, to note, unresolved tickets brought to our attention will be resolved, therefore just let us know your login name and we will have an immediate review. 

       Apparently you can't comprehend simple English. What part of "Here's a polite Fuck You to Betcoin just in case they thought about making some lame ass attempt to try to help now. It's far too late. The damage is done and is now irreparable." did you not grasp?

Lie #1 - "we only added the ticketing system 4-6 months ago"
Anyone at Betcoin can check their support tickets and they go back well past 4-6 months as others here have stated. Mine go back 8 months 2 weeks which is close enough to the 9 months I stated. BTW Are you so ignorant of your own business that you can't figure out if you did something either 4 months ago or 6 months ago? No need to answer as obviously you are that ignorant especially since it’s even much longer than 4-6 months.

Lie #2 - "unresolved tickets brought to our attention will be resolved"
This is the biggest load of crap to come out of your mouth so far. First of all it is Betcoin's job to handle support tickets. It is not the players’ job to constantly inform Betcoin support that, yet once again, nothing has been done with their support tickets. Sometimes when players do complain they get chastised by support for wasting their time but much more commonly, their complaints continue to get ignored until the player gets so frustrated that they stop complaining as it’s a fruitless venture. You might want to find the cause of why so many support tickets go unanswered and unresolved and stop laying the onus on the players.

Here’s a tip: Why don’t you start with simply replying to every ticket. Do it in a reasonable timeframe (within 24 hours). Then don’t take days and weeks in-between replies. I simply cannot fathom how you could have so many unanswered and unresolved tickets for so long and actually believe you are doing any job never mind a good job.

[Betcoin.AG]

 I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

What is your login name?  You can even PM us, but we are nearly 100% certain you will not provide it here or in pm because what you write simply is not true. 

[TwitchySeal]

 I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

What is your login name?  You can even PM us, but we are nearly 100% certain you will not provide it here or in pm because what you write simply is not true. 

Perhaps he doesn't want to be treated the way you treated me?


In any case, if you are looking for unresolved tickets - I have a couple for you!

(there are several more, but since you disabled my account - I can't access them)





Here's another I have just the text for (add 50 days to each "x" days ago):

OHYEAH on September 1st, 2015
 
Hi,
I’ve been tracking my buyins pretty closely throughout last month, and I’m pretty sure that I’m not being credited any Status or Betcoin points for WPN tournaments. I seem to be getting credited for cash games and betcoin tournaments very precisely, but 0 for anything on WPN both before and after the update.
 
I can’t get exact values because all of my casino play I don’t have tracked.
Before I put any more effort into it, could you let me know if I should be getting credit? And if so, can you easily calculate how much I’m missing? I can’t get exact values to prove I never got credit for any because all of my casino play I don’t have tracked, but I think it’s likely.
 
If that is a tedious process for you, I could probably figure it out in about 15-20 minutes as I have every hand and tournament summary Ive played in my pokertracker database.
 
I believe I would be Gold VIP at this point if the points were being credited properly.
 
Thanks!
 
COMMENTS
 
11 Comments
 OHYEAH's picture
OHYEAH: I know you guys are busy,1 month 1 week ago
I know you guys are busy, bumping so this doesnt get forgotten.
 
0
reply
 Betcoin William's picture
Betcoin William: OHYEAH, we have confirmed1 month 1 week ago
OHYEAH, we have confirmed that your getting points for the tournaments you play and your account is accurate. Let's both watch it daily and then report back on Tuesday and we will be able to show you the accuracy in detail. Perhaps you should list out your tournaments and buyins with a screenshot and then put the data into this ticket on Tuesday.
 
0
reply
 OHYEAH's picture
OHYEAH: Thanks for looking into this,1 month 1 week ago
Thanks for looking into this, I will definitely take a much closer look.
 
Quick question to make it easier for me though. Are WPN tournament status/betcoin points programmed to update daily between 6 and 7am EST (along with the points from rake at cash games)? Or are the updated sporatically throughout the day ?
 
0
reply
 OHYEAH's picture
OHYEAH: Hi,1 week 2 days ago
Hi,
 
I was very busy for the last few weeks, and this has taken a lot of effort for me to go through all the logs and decipher the status point payments, something thats very tedious and easy to put off.
 
I am absolutely certain that i have not received well over half of the status points and rake back I should have at least as far back as July - likely since I first started.
 
If need be, I will put together, a detailed report to show without a doubt I am not being paid - that would take me a lot of time though due to the lack of Betcoin -> WPN Tournament Records.
 
I am mostly not getting paid for the bigger buyin events. I havent received any status points or rakeback on a single $215 or $530 mtt since July, for those tournaments alone, I paid almost $300 in rake!
 
So just on those 14 tournaments, I was shorted about 6000 status points and around 400 chips in rake back.
 
I believe I can prove that in total I have been shorted much much more than those figures, but calculating the vip level value is tricky.
 
Anyway just wanted to throw all this out there and hopefully work something out that doesn't involve many hours of crunching numbers in excel and gathering screen shots.
 
0
reply
 Betcoin Andrew's picture
Betcoin Andrew: We welcome you to crunch1 week 2 days ago
We welcome you to crunch numbers because we are absolutely certain your VIP numbers are correct. The payouts are done when the tournament finishes and not on the day it starts you should note and tickets do not count towards it. What day in particular are you referring to so that I can show you that it is working properly. There have been a few players that come in here making these claims and then we take the time to show them very clearly that everything is accurate. We have many players that play regularly now and if it wasn't accurate, you would hear from them all.
 
0
reply
 OHYEAH's picture
OHYEAH: Wait a minute, you're telling1 week 2 days ago
Wait a minute, you're telling me nobody is receiving VIP benefits for tournaments they entered via satellite?
 
Is this intentional, or a programming oversite?
 
This is a very big deal, you're effectively reducing the value of every satellite by several %, on a site with an aggressive/necessary satellite schedule.
 
I hope this was just an over site in programming and not something Betcoin is going to attempt to defend. I dont want this to be a big deal, but we have to work something out for the past and future to make things right.
 
0
reply
 OHYEAH's picture
OHYEAH: I satellite into every $109+1 week 2 days ago
I satellite into every $109+ tourney I play and often $50+ as well, sometimes a few times, so at least we cleared up we've figured out one issue.
 
0
reply
 OHYEAH's picture
OHYEAH: I have confirmed that 5dimes,1 week 1 day ago
I have confirmed that 5dimes, ACR and BCP all payout rakeback / loyalty rewards the same whether you are entered through a satellite or buyin directly. I havent confirmed it, but I think it's extremely likely that betcoin is the only site on the WPN network that considers tournaments entered through a satellite any differently than bought in with cash.
 
I've been playing online since 2003 and do not know of any other site that has ever had this policy.
 
I've been here since March. Just since July I know this has cost me well over 9800 in status points, and $125 in rakeback by simply estimating how many $109, $215 and $530 tournaments I've played in that period.
 
Those figures dont include all the $55 and $60 tournaments or from March-June or the compound value loss by being a lower VIP for longer.
 
Please let me know how you guys feel.
 
0
reply
 OHYEAH's picture
OHYEAH: Tourneys entered via satellite dont receive RB or Points1 week 8 hours ago
I know you guys are busy, but I'd appreciate even a short answer as to whether or not this is a mistake you'd like to fix or a decision you stand by. Even if satellites aren't counted, I'm still missing a LOT of rakeback.
 
-
 
0
reply
 OHYEAH's picture
OHYEAH: final bump6 days 14 hours ago
final bump
 
0
reply
 OHYEAH's picture
OHYEAH: Will you please answer? 3 days 13 hours ago
Will you please answer?

[DarkDays]

 I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

What is your login name?  You can even PM us, but we are nearly 100% certain you will not provide it here or in pm because what you write simply is not true. 

Why did you lie in your original response to him?

Very interesting considering we haven't had the ticketing system anywhere close to 9 months. 

Yes, you have.

Here's the email I received after creating my first ticket on March 14th 2015.

---- Reply above this line ----

twitchyseal,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We usually respond to emails within a few hours, however, sometimes it can take up to 24 hours to get a response. When replying to future responses, please make sure that the Ticket ID is kept in the email subject so that we can track your replies.

If you have an account you can view your ticket at:
https://www.betcoin.ag/ticket/10059

Subject: Ticket #10059: My Affiliate
Message:

Also, I have several unresolved tickets.  My login name is twitchyseal.  Please resolve them.

I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

Very interesting considering we haven't had the ticketing system anywhere close to 9 months.  What is your login name?  36 unresolved tickets over 9 months is definitely something we would like to see considering we only added the ticketing system 4-6 months ago.  Also, to note, unresolved tickets brought to our attention will be resolved, therefore just let us know your login name and we will have an immediate review. 

That's a lie.  Any user can go to "profile" and click on "support" and see all of their open and closed tickets.  I personally have tickets from over 11 months ago.

For example, what date was Ticket #1 submitted on?  Ticket #1000? Ticket #2000?

What about Ticket #10000?  I'll bet you ticket #10000 was submitted over 8 months ago.  Right?

[Betcoin.AG]

What is the point of having a thread like this if every time someone asks a difficult question you spam the same 3 posts on top of it to hide the difficult question?

Please either answer the questions or explicitly admit that you don't want to answer them. Repeatedly spamming the same out-of-date information about tournaments that already finished is annoying, ugly, and rude.

What question(s) do you want answered?  There are no difficult questions.  We know as we grow you can't please everyone but we certainly try.  We continue to experience very good growth in this industry and we are continuing to work on some remarkable improvements at Betcoin.  Fortunately, people enjoy experiencing opportunities for themselves and when they do experience Betcoin they stay at Betcoin.  Can improvements be made?  Absolutely and they will.  When your goal is to be the best gaming destination in the world, you will face many obstacles, however we will always do right by our wonderful players.  We know twitchyseal is so passionate because he had a great experience at Betcoin, he was in the community many hours daily even up until the ban.  He built up good account equity and made some friends with players and staff that still talk about him today.  If it wasn't something of value he would not spend this much time on a forum.  Betcoin's team is well funded and highly experienced and we look forward to providing an exceptional place to play for many years to come.  

We don't endorse ftwbtc1's statement but there is some truth in it.  The only thing this dialogue does is drive more people to at least read about Betcoin and some visit and when they do they become long time players and for that we are very thankful. 

[TwitchySeal]

We continue to experience very good growth in this industry and we are continuing to work on some remarkable improvements at Betcoin.  Fortunately, people enjoy experiencing opportunities for themselves and when they do experience Betcoin they stay at Betcoin.

For anyone interested in reality check out http://www.pokerscout.com/

Scroll down to the bottom...

[Betcoin.AG]

We continue to experience very good growth in this industry and we are continuing to work on some remarkable improvements at Betcoin.  Fortunately, people enjoy experiencing opportunities for themselves and when they do experience Betcoin they stay at Betcoin.

For anyone interested in reality check out http://www.pokerscout.com/

Scroll down to the bottom...

That reminds us as they have been asking for an api feed for a little while now so as to not estimate the numbers and we definitely need to get this to them.  Thank you.  We remember when we asked to be included on Poker Scout not too long ago when we finally had 24 hour ring action and we were told that our numbers were included in the WPN, then they got a chance to experience Betcoin Poker and included us separately.  This is why you don't see AmericasCardroom and Blackchip separately, but should see Full10Poker and a few other partners.  We will reach out to them. 

[DarkDays]

What question(s) do you want answered? 

I've been posting them every day (but you already knew that because you hurry up and bump all of your outdated spam posts to try to cover them up).

Gogogo asked you to clarify your statement about "Our parent company and owners overlap with Betcris"

Twitchy asked why you said publicly that he is welcomed back when privately he is still banned and you are ignoring him

Twitchy and I asked why you lied to bitcoinnoisseur when you said that your ticketing system was under 6 months old when it is in fact over a year old

"  " Our parent company and owners overlap with BetCris...".

Could you please elaborate on this.
What is your parent company's name?

How do the owners overlap with BetCris?
BetCris is an established and honorable brand.
But " Our parent company and owners overlap with BetCris..." is a vague statement that could be anything. Or nothing, as I could state I overlap with PinnacleSports.

What do you mean by "overlap"?
If I was in conversation with one of the principals of BetCris, would that person vouch for your company?

Or does this "overlap" only mean you rent offices and internet lines from them, or something similar?

and

For the record:  This is at least the 8th time Betcoin has opened some line of communication with me and...

- Made sure to let me know how much I've been helping them get new player signups. 
-Told me I should be getting paid for all the effort.
-Asked me what my questions were, as if I'd never asked them before.
-Told me I was always welcome back, and that they didn't want to ban me
-Ignore my response and leave account/ip banned.
-Repeat

[/quote]
[/quote]
[/quote]

Very interesting considering we haven't had the ticketing system anywhere close to 9 months. 

Yes, you have.

Here's the email I received after creating my first ticket on March 14th 2015.

---- Reply above this line ----

twitchyseal,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. We usually respond to emails within a few hours, however, sometimes it can take up to 24 hours to get a response. When replying to future responses, please make sure that the Ticket ID is kept in the email subject so that we can track your replies.

If you have an account you can view your ticket at:
https://www.betcoin.ag/ticket/10059

Subject: Ticket #10059: My Affiliate
Message:

Also, I have several unresolved tickets.  My login name is twitchyseal.  Please resolve them.

I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

Very interesting considering we haven't had the ticketing system anywhere close to 9 months.  What is your login name?  36 unresolved tickets over 9 months is definitely something we would like to see considering we only added the ticketing system 4-6 months ago.  Also, to note, unresolved tickets brought to our attention will be resolved, therefore just let us know your login name and we will have an immediate review.  

That's a lie.  Any user can go to "profile" and click on "support" and see all of their open and closed tickets.  I personally have tickets from over 11 months ago.

For example, what date was Ticket #1 submitted on?  Ticket #1000? Ticket #2000?

What about Ticket #10000?  I'll bet you ticket #10000 was submitted over 8 months ago.  Right?

[/quote]

[TwitchySeal]

That reminds us as they have been asking for an api feed for a little while now so as to not estimate the numbers and we definitely need to get this to them.  Thank you.  We remember when we asked to be included on Poker Scout not too long ago when we finally had 24 hour ring action and we were told that our numbers were included in the WPN, then they got a chance to experience Betcoin Poker and included us separately.  This is why you don't see AmericasCardroom and Blackchip separately, but should see Full10Poker and a few other partners.  We will reach out to them. 

Estimates seem a bit high.

Even with the weekly BitcoinTalk tournament you've been spamming over and over there are barely 30 players online (many of which are just bum hunting at empty HU tables) and its a Saturday afternoon in December!



So now that you've decided to acknowledge my existence again, would you mind responding to the question I keep asking?

Pretty Please?

Or maybe just one of darkdays questions if its too much to ask?

[Gogo ppp]

As part of an ongoing comedy series, we bring you today's episode of:

"Classics of Betcoin customer service"


In the following post from Betcoin's sportsbook thread, Betcoin cs thanks a player for a positive post the player had made about Betcoin Sports.
The player had made the post 2 months previously:



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Re: BetcoinSports.com Betcoin.ag-LIVE-Premier League Soccer-#1 Sports, Poker Casino!
October 02, 2015, 01:18:02 PM
   
Reply with quote Edit message Delete message  #1170
Quote from: Betcoin.AG on October 02, 2015, 01:12:03 PM
Quote from: LFC_Bitcoin on August 12, 2015, 11:57:04 AM
Quote from: Betcoin.AG on August 12, 2015, 11:31:20 AM
We have another big update coming to Betcoin Sports as well as an increase in wagering max to 50-100 btc for many events.  We will keep you posted and assure you that we will continue to work hard to make Betcoin Sports your preferred online gaming destination.




LFC_Bitcoin - "Good work guys, keep it up. We all appreciate the efforts you guys go to, to ensure we have a great place to bet & have fun. I'll check back in & see what you're offering ahead of the weekends football/soccer."
Quote from: LFC_Bitcoin on August 12, 2015, 11:57:04 AM



Betcoin.AG on October 02, 2015, 01:12:03 PM - "Thank you for taking the time to leave your feedback.  We have another big weekend at Betcoin Sports with over 500 live options available.  Good luck!"


Gogo ppp - "Today is October 2nd.

You just thanked someone for a post made almost 2 months ago."

https://bitcointalk.org/index.php?topic=281850.1160
Post #1170

[Betcoin.AG]

In an attempt to be more responsive, yet still keep customer support inquires at the site www.betcoin.ag/support we are wondering if this is a complaint or how to respond here?  Should we not have thank a poster after a certain time period?  May we point out that you are commenting on a post from over 2 months ago as well.

[cryptosmoker]

In an attempt to be more responsive, yet still keep customer support inquires at the site www.betcoin.ag/support we are wondering if this is a complaint or how to respond here?  Should we not have thank a poster after a certain time period?  May we point out that you are commenting on a post from over 2 months ago as well.

It's good to see you are trying to improve, much better than ignoring the issues.

I suggest you check these links out :

http://www.english-language-grammar-guide.com/sentence-structure.html

https://www.papercheck.com/about-us/the-importance-of-proofreading/

[bitcoinnoisseur]

 I still have ~ 3 dozen support tickets that date back as far as 9 months ago that are still open and unresolved and ~ 1 dozen of which have never even been replied to.

What is your login name?  You can even PM us, but we are nearly 100% certain you will not provide it here or in pm because what you write simply is not true. 

One last time and I'll put the important part all in caps for you:

Here's a polite Fuck You to Betcoin just in case they thought about making some lame ass attempt to try to help now. IT'S FAR TOO LATE. THE DAMAGE IS DONE AND IS NOW IRREPARABLE.

Why is it still so difficult for you to comprehend that? I do not want your help. You lost that opportunity. Help is what was needed 8, 6, 4, 2 months ago. You refused to help for weeks and months and then on the rare occasion that you did, you were arrogant and rude, which must be your defense mechanism for being grossly incompetent, and did not help whatsoever. Thus ~ 3 dozen unresolved tickets, ~ a dozen of which that were never even replied to (ex. entry fees not returned for tourneys that everyone on Betcoin was blocked from playing for hours on many occasions due to more incompetence on Betcoin not being capable of keeping their poker client running while all other WPN skins had zero problems, no rake back or status points or only a fraction of what was owed, entry fees not returned for unregistering in tourneys, the sudden switch to not giving any rakeback or status points for any tourney sattyed into, plenty of simple questions that were always ignored for no apparent reason even when it involved players scamming Betcoin/WPN, etc.)

Your days of screwing me are over and it is now my time to expose you. The huge difference is that I have morals so everything I do will be both legal and moral.

Finally, of course I am not giving you my username. You think I’d actually allow you to harass me just like you harass Twitchyseal and others? Hell no. I tried my best for months to get my issues resolved to no avail. Patience and pleasantries didn’t work. So now you are getting abrupt and abrasive. I have all the proof I need and I most certainly am not going to share any of it with you. I do not want anything from you. I’m here to stick up for what is right for myself and everyone else that got screwed by you, everyone that is currently getting screwed by you and everyone that you will screw in the future.

[Gogo ppp]

Department of "You can't make this up!":

In an attempt to be more responsive, yet still keep customer support inquires at the site www.betcoin.ag/support we are wondering if this is a complaint or how to respond here?  Should we not have thank a poster after a certain time period?  May we point out that you are commenting on a post from over 2 months ago as well.