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Author Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)  (Read 240355 times)
MoneyGod
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January 05, 2014, 06:42:38 PM
 #1681

Quote
Please note that the ticket will automatically be closed within 1 hours if we don't hear back.
Maybe BTC-e support drinks too much  Grin
It's funny cause I just thought the same thing Smiley They want to close ticket in one hour of not hearing back from you? It looks like kind of joke.

Is anybody here who can give me an advice what to do ?
Keep asking here? I don't think there is any other better way. And of course do not make the same mistake again.
btc-e is good but not for fiat and not in support.
any suggestion is there only problem with bank transfer or perfect money and web money also have same problem
yes there is no problem transferring with these methods mostly its happen to bank transfer

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January 06, 2014, 10:33:26 AM
 #1682

mr. btc-e,

i use your option to deposit via okpay, that was more than 50 days ago, sent a wire transfer to them for $2000, all i got from them are messages saying something like this "our finance department is checking some sort of issue..." to this day nothing, i sent them countless messages and they only gave me the same response, i plan to deposit this money to btce but now its stuck in this okpay scammer company you introduced to me -- WHY YOU DO THIS!!!! WHY!!!!!! YOU INTRODUCE SCAMMER COMPANY OKPAY TO INNOCENT PEOPLE WHO WANT TO MAKE MONEY IN BITCOIN TRADING USING BTCE WHY SCAMMER COMPANY OKPAY THERE IN OPTION TO DEPOSIT!!!!




btc-e do i need to color this red? read it already
Aureuis
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January 06, 2014, 04:10:10 PM
 #1683

BTC-E,

DAY 7

you have withdrawn 26235USD from my account on 31.12.2013:

Transaction ID: #254454729 -26235 USD

Ticket number: #MIB-593-41433

PLEASE FIX THIS PROBLEM.

Thank you very much!
jebluk
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January 06, 2014, 04:20:06 PM
 #1684

I've get my fund in my okpay wallet from btc-e.com on 1 january 2014.
So slow customer service for respon and so long time for withdrawal, by the way thank you.

I make withdrawal to okpay and I have get message that withdrawal is success.
But I don't see my balance in my okpay account, I also make a ticket support for it. with the ticket id is Ticket: #WPX-131-55408.
And I get reply message "Hello! Money does not come to you?"
And I reply it again, and 'till now, I don't get any message ..... Thank You, I hope everything's gonna be fine.
Valerian77
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January 07, 2014, 11:54:50 AM
 #1685

Meanwhile the support send me a short reply:
Quote from: support Fin
we don't got such transfer
ask your bank to do investigation

Even I am nearly sure that my bank transfer was 100% correct I requested my bank to investigate (another 50 to 60 EUR charge).

Now I got the investigation reply from my bank - they clearly said that the money transfer has been executed correctly.
Consequently my reply to BTC-e is:
Quote
Dear BTC-e

I asked my bank for investigation - they answered that the transaction has been executed correctly (answer below).

A investigation certificate from the bank would cost 50 to 70 EUR. If you state that you never
received the XXXX EUR and my bank gives me a certificate that you received the money then
I will hire a lawyer to clear up things.

To avoid this I please you again to take a look in your ledger if you received XXXX EUR from me around Dec, 16th 2013
with the payee note:

FFC ACC.XXXX.XXXXX ACC ID SXXXXXE

Regards
.

Bitmessage: BM-2cTHvwzzG3cDJxmM7YrYXSaBex4oRobJxu
stonedmason
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January 07, 2014, 05:55:33 PM
 #1686

Dear BTC-e

I sent you a USD wire of 7181.63 on the 11th December and as of today its still missing and no reply to my support ticket #FKM-921-94473

Please could you either reply to my ticket or have my funds added to my BTCE account.

Thank you



8th Jan 2014

Today I received a email from BTCE asking me to be patient as they need time to trace my wire with their bank. Will report back if and when the issue is resolved.

9th Jan 2014

Checked BTCE today and the USD is there. Thank you BTCE!
Mr. Hanky
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January 09, 2014, 05:45:18 AM
 #1687

Account locked Dec 20 for posting a supposedly infected weblink to trollbox. I run a virus prog on my computer to catch stuff like that so IF that happened it was completely inadvertent. Anyway, I've sent multiple tickets for a resolution, I've promised never to post a link to trollbox again, I've tried posting tickets in English & Russian, tried sending emails (again english & Russian) tried signing up new account via BTC-e.com to contact support/admin via PM but am directed to the support website.  I can't get a response to save my life...  

Tickets: #

ISV-571-34868,
FBA-998-71170,
PAK-763-32444,
ISV-571-34868,
AYH-867-26026,
GJP-263-13344,
WCC-419-10552

The tickets just keep 'disappearing' from my support account without any correspondence from BTC-e's support...  I can't login to access my funds.   Cry Cry Cry
cozytrade
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January 09, 2014, 10:49:28 AM
 #1688


Seems like someone tell the bank btc-e.com as fraud. Some (or many) clients have bad experiences with them however, not all trouble originates in between the bank and btc-e. They should ask to btc-e, not to the bank.

The problem is, maybe due to those complaints, now their bank (DB for USD) is suspicious. I got informed from my local bank that DB US asks confirmation from me as sender to make sure the transaction is not fraud. That makes the transfer process more complex and delayed. Nothing better for the customers... Embarrassed

myself
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January 09, 2014, 04:58:58 PM
 #1689

hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers

Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
joesmoe2012
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January 10, 2014, 11:35:54 AM
 #1690

hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers

I second this, especially for MT4 traders. The current fee is just too high.

8fold
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January 10, 2014, 12:42:28 PM
 #1691

hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers

I second this, especially for MT4 traders. The current fee is just too high.

It is high, I agree. And if you also add the future swap rate on top of it, the trading costs would get even higher ...
Exbtc
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January 10, 2014, 02:04:04 PM
 #1692

hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers

I second this, especially for MT4 traders. The current fee is just too high.

I agree with you. It is too high for each transaction

Skype: ricky_jonhson
Yahoo: ricky_jonhson
barwizi
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January 10, 2014, 02:52:47 PM
 #1693

BTC-E

I made a withdrawal via wire transfer and i am yet to receive my funds. I opened a ticket 3 days ago and you are yet to even respond. It's disappointing that every withdrawal i make needs me to open a ticket just to get my money. 

GGH-187-86653

BTC-18NNZG8yypWWnmmFjLtT933mDiyV9689P9

OPINION does not constitute FACT
MoneyGod
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January 10, 2014, 05:02:35 PM
 #1694

hey btc-e.com since I got the mt4 account i paid you a bit over 4500 USD in commissions on that account alone so is about time to cut the fees or send some hookers

I second this, especially for MT4 traders. The current fee is just too high.

I agree with you. It is too high for each transaction
they need to be settled something with traders and have talk to them because they all are giving them business

ron_82
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January 10, 2014, 05:54:13 PM
 #1695

BTC-E

I have had to setup a bitcointalk account JUST to try and get a response from you.

I have made two wire deposits that have not credited to my account.

PLEASE look at my ticket #AHJ-769-27742

You have been a great exchange up until this trouble but your customer service is very lacking
waqas
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January 10, 2014, 06:02:30 PM
 #1696

BTC-E

I have had to setup a bitcointalk account JUST to try and get a response from you.

I have made two wire deposits that have not credited to my account.

PLEASE look at my ticket #AHJ-769-27742

You have been a great exchange up until this trouble but your customer service is very lacking

you are writing all in red hope now they response very quickly to you here  Cheesy

barwizi
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January 10, 2014, 06:07:33 PM
 #1697

BTC-E

I have had to setup a bitcointalk account JUST to try and get a response from you.

I have made two wire deposits that have not credited to my account.

PLEASE look at my ticket #AHJ-769-27742

You have been a great exchange up until this trouble but your customer service is very lacking

you are writing all in red hope now they response very quickly to you here  Cheesy

would be great if they just responded to the tickets rather than having to resort to posting here.

BTC-18NNZG8yypWWnmmFjLtT933mDiyV9689P9

OPINION does not constitute FACT
onedholdings
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January 10, 2014, 07:42:44 PM
 #1698

Excellent comprehensive list, thank you for posting !
saif92
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January 10, 2014, 07:47:36 PM
 #1699

Excellent comprehensive list, thank you for posting !
but he no need any good feedback need some intention from OP about his money Cheesy

ron_82
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January 10, 2014, 08:13:49 PM
 #1700

BTC-E

I have had to setup a bitcointalk account JUST to try and get a response from you.

I have made two wire deposits that have not credited to my account.

PLEASE look at my ticket #AHJ-769-27742

You have been a great exchange up until this trouble but your customer service is very lacking

you are writing all in red hope now they response very quickly to you here  Cheesy

would be great if they just responded to the tickets rather than having to resort to posting here.

I totally agree. I've had to resort to contacting their payment processor Mayzus financial services Ltd to try and get some clarity on what is happening with my money. What worries me is that this has never happened to me before with BTC-e and I'm concerned this is a sign of something more....
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