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Author Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)  (Read 240349 times)
z0rr0
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June 28, 2013, 10:07:57 PM
 #941

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

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Lailoken
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June 28, 2013, 10:11:39 PM
 #942

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

I post on the forum because he's already trying tech support through that link and they haven't been helpful. It seems like there is a language barrier. He explained the issue to them, was asked for government ID, so then gave it to them. They responded to his uploaded ID by saying "Then follow directions" (that's all, 3 words) and copy pasting the account/bank information about where to send wire transfers to. (It appears they misunderstood the ticket? Idk)

edit: and he is of course sending numerous messages to support through that link attempting to explain all this and get their attention and is not getting much of it.
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June 28, 2013, 10:36:58 PM
 #943

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

We are posting here also because I have exhausted all other resources on trying to get help with this issue. For whatever reason the support ticket system has been ZERO help.

---Me : "I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??"

---Support: "Hello

!!!Wire Transfer from the U.S. is forbidden!!!!

fee - 1%
You'll be sent from the company or from an individual?
If you'll send a bank transfer from an individual, is necessary that you sent us a scan of your passport."

---Me: "Copy of my ID...is there anything else you need?" (Scan of my gov ID was attached with this message)

---Support: "Hello

Then follow instructions.

details

Beneficiary: Mayzus Financial Services Ltd
Beneficiary Address: 869 High Road, London N12 8QA, UK
Beneficiary Bank: Ceska sporitelna a.s.
Beneficiary Bank Address: Olbrachtova 1929/62, Prague 4, 14000, Czech Republic
Beneficiary Bank SWIFT: GIBACZPX
IBAN USD: CZ09 0800 0000 0000 0368 1892
IBAN EUR CZ80 0800 0000 0000 0368 1972
Details of Payment: FFC ACC.9311.23015, TRANSFER TO OWN ACC ID 111458"

---Me: "I already sent the money on 06/24.2013 it was $1,955 USD. I just need to know if my money will be returned to me or will it be deposited into my BTC-e account? I really need my money back! Right now is the perfect time to invest in BTC and I need to do so! Please just inform me of what is going to happen with my money! Here are the transaction details:
 
 Description:WIRE TYPE:INTL OUT DATE:130624 TIME:1604 ET...etc
 
 Я уже отправил деньги на 06/24.2013 она составляла $ 1955 USD. Мне просто нужно знать, если мои деньги будут возвращены мне или это будет зачислены на мой BTC-E запись? Я действительно нужны мои деньги обратно! Сейчас самое идеальное время для инвестиций в БТД, и мне нужно это делать! Пожалуйста, просто сообщите мне о том, что будет с моими деньгами! Вот подробности сделки:

YA uzhe otpravilden'gi na 06/24.2013 ona sostavlyala $ 1955 USD. Mne prosto nuzhno znat', yesli moi den'gi budut vozvrashcheny mne ili eto budet zachisleny na moy BTC -E zapis'? YA deystvitel'no nuzhny moi den'gi obratno! Seychas samoye ideal'noye vremya dlya investitsiy v BTD , i mne nuzhno eto delat'! Pozhaluysta, prosto soobshchite mne o tom, chto budet s moimi den'gami ! Vot podrobnosti sdelki"



The last part is my attempt to break the language barrier with google translate. Any other ideas besides the obvious which has already been done?
Beave162
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June 29, 2013, 12:29:17 AM
 #944

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

We are posting here also because I have exhausted all other resources on trying to get help with this issue. For whatever reason the support ticket system has been ZERO help.

---Me : "I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??"

---Support: "Hello

!!!Wire Transfer from the U.S. is forbidden!!!!

fee - 1%
You'll be sent from the company or from an individual?
If you'll send a bank transfer from an individual, is necessary that you sent us a scan of your passport."

---Me: "Copy of my ID...is there anything else you need?" (Scan of my gov ID was attached with this message)

---Support: "Hello

Then follow instructions.

details

Beneficiary: Mayzus Financial Services Ltd
Beneficiary Address: 869 High Road, London N12 8QA, UK
Beneficiary Bank: Ceska sporitelna a.s.
Beneficiary Bank Address: Olbrachtova 1929/62, Prague 4, 14000, Czech Republic
Beneficiary Bank SWIFT: GIBACZPX
IBAN USD: CZ09 0800 0000 0000 0368 1892
IBAN EUR CZ80 0800 0000 0000 0368 1972
Details of Payment: FFC ACC.9311.23015, TRANSFER TO OWN ACC ID 111458"

---Me: "I already sent the money on 06/24.2013 it was $1,955 USD. I just need to know if my money will be returned to me or will it be deposited into my BTC-e account? I really need my money back! Right now is the perfect time to invest in BTC and I need to do so! Please just inform me of what is going to happen with my money! Here are the transaction details:
 
 Description:WIRE TYPE:INTL OUT DATE:130624 TIME:1604 ET...etc
 
 Я уже отправил деньги на 06/24.2013 она составляла $ 1955 USD. Мне просто нужно знать, если мои деньги будут возвращены мне или это будет зачислены на мой BTC-E запись? Я действительно нужны мои деньги обратно! Сейчас самое идеальное время для инвестиций в БТД, и мне нужно это делать! Пожалуйста, просто сообщите мне о том, что будет с моими деньгами! Вот подробности сделки:

YA uzhe otpravilden'gi na 06/24.2013 ona sostavlyala $ 1955 USD. Mne prosto nuzhno znat', yesli moi den'gi budut vozvrashcheny mne ili eto budet zachisleny na moy BTC -E zapis'? YA deystvitel'no nuzhny moi den'gi obratno! Seychas samoye ideal'noye vremya dlya investitsiy v BTD , i mne nuzhno eto delat'! Pozhaluysta, prosto soobshchite mne o tom, chto budet s moimi den'gami ! Vot podrobnosti sdelki"



The last part is my attempt to break the language barrier with google translate. Any other ideas besides the obvious which has already been done?


Have you hard back on this issue?  I don't see in the FAQ that they do not support U.S. Bank wire transfers...  Have others used this payment method successfully?  I wonder if it just takes a long time to process...

YaCoin: YL5kf54wPPXKsXd5T18xCaNkyUsS1DgY7z 
BitCoin: 14PFbLyUdTyxZg3V8hnvj5VXkx3dhthmDj
Lailoken
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June 29, 2013, 01:16:36 AM
 #945



Have you hard back on this issue?  I don't see in the FAQ that they do not support U.S. Bank wire transfers...  Have others used this payment method successfully?  I wonder if it just takes a long time to process...

On the main website they do indeed fail to mention anywhere that they don't accept U.S. wires. However, if you go to their "support" site, you will see on the FAQ there:

https://hdbtce.kayako.com/Knowledgebase/Article/View/30/0/deposit-methods-usd--eur--rur
harningt
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June 29, 2013, 04:59:45 AM
 #946

Any change of a withdrawal / deposit API being released?

Don't expect it for government-issued currency, since that's a tricky issue... but virtual currency seems natural to convert automatically.

One request I've seen is a Bitcoin / Litecoin client that can "automatically" convert between the two. The only way I can think of this reasonably done w/o taking risk and being a hold of large amounts of Bitcoin / Litecoin to self-manage the conversion is to take an exchange and use it to perform market purchases.

Ex:
User wants to convert BTC -> LTC w/ market rate
Client looks up rates and calculates estimated LTC for a given BTC amount

Client requests a deposit address from backend
Client sends amount to backend
Client waits for backend to accept payment (another API call)

Client performs trade using standard API

Client requests a withdrawal to a given address

Boom, instant transfer.

Note: You could make this userless by doing the following API...

Client sends:
 * limit rate or simply allows market value
 * currency X type
 * currency Y type
 * amount of currency X
 * target address for currency Y

Server sends:
 * address of currency type X
 * estimated return value in currency Y given the estimated amount of currency X
 * expected fee to be taken out (either this could have already been applied to expected return value, or defined as a value to subtract to determine your real estimated return value)
 * ID of some sort for future tracking APIs


Server does not have to expect the exact amount going in, it can take all that is going in to the address in a reasonably close period of time (ex: within 2 blocks starting time)... then it performs a purchase of currency Y using parameters passed in... then sends Y back to the user

BTC-e could stand to gain a bundle from this w/o having to deal with users... just an API needs to be designed and appropriate automation fees applied (though... last I saw... standard LTC withdrawal fee was quite huge relative to the USD value... newer clients, IIRR use a lower value)

If you find any of my contributions valuable, don't hesitate to tip Wink
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captainfuture
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June 29, 2013, 06:09:53 AM
 #947

i cant log into btc-e. it says invalid email.
but i can get an email to set a new password. then i cant still log in. invalid email.

anyone has same troubles?

did get a ticket on support.

Book
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June 29, 2013, 06:21:35 AM
 #948

Hey where is btc-e based and is there any risk of it being closed by US government?
Carsen
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June 29, 2013, 07:01:54 AM
 #949

This is by far my most favorite exchange!! Smiley Good work on the site!

OFFICIAL HASHCOIN THREAD IS HERE: https://bitcointalk.org/index.php?topic=568453.60
MY NEW ALIAS HERE ON BITCOINTALK IS HASHX11 please do not PM me on this account as I cannot reply back.
TECHICENINE
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June 29, 2013, 08:34:52 AM
 #950

Why would BTC-E accept DGC rather than Freicoin and Devcoin (the coins they do not have that have the highest market cap)? http://coinmarketcap.com/


====> "Introduction of digital coin " 2009 !



http://www.youtube.com/watch?v=dkXclJr1Z4U


_$DGC_looking way undervalued imo watch me mine/buy and hold + nice video ...thanks

HELP ON THE WAY!--->http://www.soldierx.com*_-/\-_"ASICMINER"_-\/-_USB_BLOCK_ERUPTERS_>>*___ 2_BTC___*6/30/2013>>>
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XRcode
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June 29, 2013, 02:27:19 PM
 #951

I want my money... Why the hell does support not reply for days whilst you withhold my funds.
captainfuture
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June 29, 2013, 03:30:43 PM
 #952

after hours i get an email with ip-adresses.
no single word.
only ip-adresses.

i still cant log in with my email.
dont know for what they send me ip-adresses. i only want log in my account.

Beave162
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June 29, 2013, 08:02:02 PM
 #953

Why would BTC-E accept DGC rather than Freicoin and Devcoin (the coins they do not have that have the highest market cap)? http://coinmarketcap.com/


====> "Introduction of digital coin " 2009 !



http://www.youtube.com/watch?v=dkXclJr1Z4U


_$DGC_looking way undervalued imo watch me mine/buy and hold + nice video ...thanks

That video is not for digital coin the crypto-currency...

YaCoin: YL5kf54wPPXKsXd5T18xCaNkyUsS1DgY7z 
BitCoin: 14PFbLyUdTyxZg3V8hnvj5VXkx3dhthmDj
karsy
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June 29, 2013, 08:15:57 PM
 #954

If you were to add DGC It would have been greatly appreciated!

Wonder where to buy alt coins? Cryptsy.com
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June 30, 2013, 12:31:46 AM
 #955

after hours i get an email with ip-adresses.
no single word.
only ip-adresses.

i still cant log in with my email.
dont know for what they send me ip-adresses. i only want log in my account.

Support has drove me to drinking. Five replies now and none of them have answered any of my questions, or even make much sense! Last reply simply says "At the weekend the bank does not work!" My reoccurring question is, will my money be returned to me or will it be deposited into my btc-e account? I have been asking this question since the 24th so what does the bank being closed have to do with my question? I like trading on btc-e but if I ever have to deal with support again I doubt my money will stay there.
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June 30, 2013, 05:12:29 AM
 #956

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

We are posting here also because I have exhausted all other resources on trying to get help with this issue. For whatever reason the support ticket system has been ZERO help.

---Me : "I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??"

---Support: "Hello

!!!Wire Transfer from the U.S. is forbidden!!!!

fee - 1%
You'll be sent from the company or from an individual?
If you'll send a bank transfer from an individual, is necessary that you sent us a scan of your passport."

---Me: "Copy of my ID...is there anything else you need?" (Scan of my gov ID was attached with this message)

---Support: "Hello

Then follow instructions.

details

Beneficiary: Mayzus Financial Services Ltd
Beneficiary Address: 869 High Road, London N12 8QA, UK
Beneficiary Bank: Ceska sporitelna a.s.
Beneficiary Bank Address: Olbrachtova 1929/62, Prague 4, 14000, Czech Republic
Beneficiary Bank SWIFT: GIBACZPX
IBAN USD: CZ09 0800 0000 0000 0368 1892
IBAN EUR CZ80 0800 0000 0000 0368 1972
Details of Payment: FFC ACC.9311.23015, TRANSFER TO OWN ACC ID 111458"

---Me: "I already sent the money on 06/24.2013 it was $1,955 USD. I just need to know if my money will be returned to me or will it be deposited into my BTC-e account? I really need my money back! Right now is the perfect time to invest in BTC and I need to do so! Please just inform me of what is going to happen with my money! Here are the transaction details:
 
 Description:WIRE TYPE:INTL OUT DATE:130624 TIME:1604 ET...etc
 
 Я уже отправил деньги на 06/24.2013 она составляла $ 1955 USD. Мне просто нужно знать, если мои деньги будут возвращены мне или это будет зачислены на мой BTC-E запись? Я действительно нужны мои деньги обратно! Сейчас самое идеальное время для инвестиций в БТД, и мне нужно это делать! Пожалуйста, просто сообщите мне о том, что будет с моими деньгами! Вот подробности сделки:

YA uzhe otpravilden'gi na 06/24.2013 ona sostavlyala $ 1955 USD. Mne prosto nuzhno znat', yesli moi den'gi budut vozvrashcheny mne ili eto budet zachisleny na moy BTC -E zapis'? YA deystvitel'no nuzhny moi den'gi obratno! Seychas samoye ideal'noye vremya dlya investitsiy v BTD , i mne nuzhno eto delat'! Pozhaluysta, prosto soobshchite mne o tom, chto budet s moimi den'gami ! Vot podrobnosti sdelki"



The last part is my attempt to break the language barrier with google translate. Any other ideas besides the obvious which has already been done?



Probably, you just need to chill for a few weeks.

If the money for a SWIFT transfer is not correctly allocated to the recipient bank account, the transaction will time out and the money will bounce back. I do not know how soon this will be in your case, you could ask the bank which sent the money how long this will take. It all depends on the type of connection that the sending and receiving banks have to the SWIFT network. At a guess I would say between 4 and 8 weeks. I would expect that you will lose the admin fees unless you can show to the bank that it was their fault which seems unlikely.

I expect that there is nothing that BTC-E can do about it.
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June 30, 2013, 05:48:05 AM
 #957

FUCK BTC-E!

I am on day 10 of a simple, and not very,large (just under $1k) PayPal withdraw. And between 5 tickets and 10+ emails the best answer I have gotten is "PayPal add soon" and "sent to

it is 100% unacceptable for ANY even semi serious trading site to be as blatantly incompetent as BTCE has shown themselves to be.

Yeah, I know. You are Russian. But maybe since you serve a world wide community you should pay even a damn shred of attention to international customers.

Until I get a USD refund in my account, or the Paypal transfer goes through I am considering BTCE as scammers.

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June 30, 2013, 05:54:15 AM
 #958

In connection with the network failure in one of the segments of the network data center possible disruptions to the exchange.

Could you maybe enlighten me as to why support, billing or any other part of BTCE (including 2 pm to you personally) have over 10 days not sent the payment you owe me, or returned the money to my account?
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June 30, 2013, 05:56:21 AM
 #959

I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??

My friend here really needs a response on this. It is very unclear indeed on the site that you do not accept U.S. wire transfers, some sections like the Deposit USD area of the Finances page imply that you can. Then on other FAQ pages it says that U.S. transfers are not accepted.

Right now his money is in limbo, floating off in some Czech bank, and he's getting a little concerned.

Can someone please respond to this, or could someone who speaks Russian perhaps translate the key idea of what's going on? He would ultimately just really like his money to be sent back to the bank and account that originated the transfer at this point.

Much appreciated, thanks.

Why do you post on forum? There is a tech support on btc-e, button Support in Contacts: http://hdbtce.kayako.com/

We are posting here also because I have exhausted all other resources on trying to get help with this issue. For whatever reason the support ticket system has been ZERO help.

---Me : "I recently sent 2k USD via wire transfer and noticed after I had already sent that your FAQ says you do not accept wire transfer from US bank accounts?? Why is this not stated on the actual deposit screen? What is going to happen to my money since it was already sent??"

---Support: "Hello

!!!Wire Transfer from the U.S. is forbidden!!!!

fee - 1%
You'll be sent from the company or from an individual?
If you'll send a bank transfer from an individual, is necessary that you sent us a scan of your passport."

---Me: "Copy of my ID...is there anything else you need?" (Scan of my gov ID was attached with this message)

---Support: "Hello

Then follow instructions.

details

Beneficiary: Mayzus Financial Services Ltd
Beneficiary Address: 869 High Road, London N12 8QA, UK
Beneficiary Bank: Ceska sporitelna a.s.
Beneficiary Bank Address: Olbrachtova 1929/62, Prague 4, 14000, Czech Republic
Beneficiary Bank SWIFT: GIBACZPX
IBAN USD: CZ09 0800 0000 0000 0368 1892
IBAN EUR CZ80 0800 0000 0000 0368 1972
Details of Payment: FFC ACC.9311.23015, TRANSFER TO OWN ACC ID 111458"

---Me: "I already sent the money on 06/24.2013 it was $1,955 USD. I just need to know if my money will be returned to me or will it be deposited into my BTC-e account? I really need my money back! Right now is the perfect time to invest in BTC and I need to do so! Please just inform me of what is going to happen with my money! Here are the transaction details:
 
 Description:WIRE TYPE:INTL OUT DATE:130624 TIME:1604 ET...etc
 
 Я уже отправил деньги на 06/24.2013 она составляла $ 1955 USD. Мне просто нужно знать, если мои деньги будут возвращены мне или это будет зачислены на мой BTC-E запись? Я действительно нужны мои деньги обратно! Сейчас самое идеальное время для инвестиций в БТД, и мне нужно это делать! Пожалуйста, просто сообщите мне о том, что будет с моими деньгами! Вот подробности сделки:

YA uzhe otpravilden'gi na 06/24.2013 ona sostavlyala $ 1955 USD. Mne prosto nuzhno znat', yesli moi den'gi budut vozvrashcheny mne ili eto budet zachisleny na moy BTC -E zapis'? YA deystvitel'no nuzhny moi den'gi obratno! Seychas samoye ideal'noye vremya dlya investitsiy v BTD , i mne nuzhno eto delat'! Pozhaluysta, prosto soobshchite mne o tom, chto budet s moimi den'gami ! Vot podrobnosti sdelki"



The last part is my attempt to break the language barrier with google translate. Any other ideas besides the obvious which has already been done?



Probably, you just need to chill for a few weeks.

If the money for a SWIFT transfer is not correctly allocated to the recipient bank account, the transaction will time out and the money will bounce back. I do not know how soon this will be in your case, you could ask the bank which sent the money how long this will take. It all depends on the type of connection that the sending and receiving banks have to the SWIFT network. At a guess I would say between 4 and 8 weeks. I would expect that you will lose the admin fees unless you can show to the bank that it was their fault which seems unlikely.

I expect that there is nothing that BTC-E can do about it.


Considering the amount of people that (including me) have money in "limbo" for over a week, I would have to say that until proven otherwise BTCE is insolvent and should be treated with EXTREME caution.
captainfuture
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June 30, 2013, 08:39:35 AM
 #960

after hours i get an email with ip-adresses.
no single word.
only ip-adresses.

i still cant log in with my email.
dont know for what they send me ip-adresses. i only want log in my account.

Support has drove me to drinking. Five replies now and none of them have answered any of my questions, or even make much sense! Last reply simply says "At the weekend the bank does not work!" My reoccurring question is, will my money be returned to me or will it be deposited into my btc-e account? I have been asking this question since the 24th so what does the bank being closed have to do with my question? I like trading on btc-e but if I ever have to deal with support again I doubt my money will stay there.

now they send me a link to get a new password.
O M G

i dont need ip-adresses, i dont need a new password, i just wanna log in.
i tried with new passowrd, but it says till "invalid email" at login.
they just send me the link to set a new password.
Not a single word.
are there human beeings behind or is that a program?

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