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Author Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)  (Read 240629 times)
YipYip
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April 26, 2013, 09:11:44 AM
 #781

My friend djdave got hacked and 24 btc was stolen from btc-e on the 20th/04/2013

We have sent an email regarding this to support with all the detail including the address that it was transfred out to

What is happening about returning his funds Huh?

So you sent us a log of IP address's what are we supposed to do with this

When are you going to return funds of 24btc to djdave account Huh

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ECGpaypal
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April 26, 2013, 11:10:53 PM
 #782

My friend djdave got hacked and 24 btc was stolen from btc-e on the 20th/04/2013

We have sent an email regarding this to support with all the detail including the address that it was transfred out to

What is happening about returning his funds Huh?

So you sent us a log of IP address's what are we supposed to do with this

When are you going to return funds of 24btc to djdave account Huh

What are they supposed to do? Pay from their own pocket just because your friend got hacked? It's not their responsibility.
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April 27, 2013, 01:19:15 AM
 #783

Anybody need to move/sell BTC-E USD off the exchange? I will pay you USD + 2% instead of you paying fees:
https://bitcointalk.org/index.php?topic=187169.0

Bitcoin Tips Accepted: 17r5ebmU2JDqEuEfWkWzJ9TkShS1MqTJYH
Smoovious
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April 27, 2013, 09:18:23 AM
 #784

My friend djdave got hacked and 24 btc was stolen from btc-e on the 20th/04/2013

We have sent an email regarding this to support with all the detail including the address that it was transfred out to

What is happening about returning his funds Huh?

So you sent us a log of IP address's what are we supposed to do with this

When are you going to return funds of 24btc to djdave account Huh

What are they supposed to do? Pay from their own pocket just because your friend got hacked? It's not their responsibility.
Well, that all depends on the nature of the 'hack', doesn't it?

BTCe has a duty to take reasonable care of the deposits you send to them. That includes protecting them from fraudulent activity, such as hacking.

There have been several people already who have said they suspected SQL injection attacks, which is possible judging from the number of people who have so far come forward, to find their email addresses and passwords changed, without getting an email notification or confirmation message, which is supposed to prevent unauthorized people from getting their hands on your funds.

If those protections turned out to be flawed, and didn't protect the owner of the account in the manner they were intended to? Then the failure is BTCe's responsibility, and it is their duty to make it right with the customer, including, yes, refunding the customer out of their own pocket if necessary.

On the other hand, if the 'hack' (not really a hack, but whatever) consisted of the 3rd party obtaining the customer's login credentials, in various ways that were out of the control of BTCe's system (3rd party keyloggers, for example), not having email confirmations enabled, or the mail host the customer is using itself gets hacked, then the responsibility falls on the customer failing to protect his/her credentials, and BTCe has no duty to replace them with their own funds.

So, all this boils down to, is where the vulnerability was.

With the number of people so far who have claimed to have the email confirmations on withdrawls enabled, who didn't get a confirmation, and the withdrawls were executed, that implies BTCe was at fault. Also, if the cracker/phisher was able to change the personal data (like the email linked to the account) to a new address without any kind of intervention/confirmation via the old address, that also implies some fault with BTCe for the failure of their security.

My account wasn't one of the hacked ones, so I can only go by what others have recently posted, I have no first-hand info to base any of this on, so don't know the specific nature of the 'hack'.

In either case, however... only replying with a list of IP addresses and no other information? Tacky... very tacky... and BTCe is going to have to do better than that, even if they have no culpability in the problem.

-- Smoov
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April 27, 2013, 01:07:52 PM
 #785

They probably replied only with a list of IPs because well, they don't have an english speaking support. Whenever I ask something to support the reply is either barely understandable or very short and too dull. A russian friend of mine on the other hand says that the support is fine and explains everything right to the point.

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April 27, 2013, 05:08:59 PM
 #786

They probably replied only with a list of IPs because well, they don't have an english speaking support. Whenever I ask something to support the reply is either barely understandable or very short and too dull. A russian friend of mine on the other hand says that the support is fine and explains everything right to the point.
Well, they're just gonna have to do better than that.

Their english-speaking customer base is just too big to not have someone who can converse with them effectively when needed.

-- Smoov
TimJBenham
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April 28, 2013, 03:42:25 AM
 #787

Does anyone have a list of what their deposit and withdrawal fees are? I cannot find one on their site but they seem to charge a non-trivial fee for everything. The fact they aren't up front about their fees is worrying.

You are a warlord in the outskirts of the known world struggling to establish a kingdom in the wild lands.
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April 28, 2013, 04:43:31 AM
 #788

It would be great if  ripple and feathercoin will be added in btce.
btc-e.com
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April 28, 2013, 07:39:00 PM
 #789

Strengthening protection against unauthorized withdrawal!

Dear users of Btc-e.com project

Begining from 29.04.2013 users can withdraw funds only after successful confirmation by e-mail.

Users with unconfirmed e-mail will not be able to withdraw the funds.

Confirm your E-mail at the Edit Profile page - https://btc-e.com/profile#edit/home

Everyone who have confirmed e-mail will get protection against unauthorized withdrawal automatically.

Users with confirmed e-mail will get notice about entering to the exchange every time on email

Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com

BTC-E.com // Биржа по автоматической торговле Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
TheButterZone
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April 28, 2013, 09:41:51 PM
 #790

Are 100% of users still going to have to use fucking Gmail to have a 100% guarantee they will receive their confirmation emails?

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April 29, 2013, 11:15:25 PM
 #791

No  Cool
btc-e.com
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April 30, 2013, 02:44:20 AM
 #792

Launch of HelpDesk system

Dear users of the btc-e.com

Begining from 29.04.2013 customer support requests moved to HelpDesk: http://hdbtce.kayako.com

When creating an application:

1. Select the correct application category to get quickest response for your request.
2. Write your username
3. Describe the problem in details, attach screenshots if necessary.

Sincerely yours support btc-e.com

Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com

BTC-E.com // Биржа по автоматической торговле Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
gog1
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May 01, 2013, 06:13:07 PM
 #793

Does BTC-E accept wire transfer at all?  Please confirm.  I emailed support a while ago and they say no.
btc-e.com
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May 02, 2013, 04:59:07 PM
 #794

https://btc-e.com/news/149

Feathercoin added

https://btc-e.com/exchange/ftc_btc

Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com

BTC-E.com // Биржа по автоматической торговле Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
myself
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May 04, 2013, 04:44:39 PM
 #795

https://community.bitfinex.com/showthread.php/61-rooting-trough-btc-e-exchange here is did express my view to add btc-e to bitfinex so this post it has to do whit my personal experience with btc-e

few days ago i wanted to take some BTC out of BTC-E after 2 days i got my email confirmed and i proceed to ask for a withdrawal but this dont get processed so i emailed support  and to my "surprise" support tells me that i cant take funds out because i dont have my email confirmed  

so dear btc-e save yourself some money and make a script that reply random premade emails when someone contact support

Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
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May 04, 2013, 09:09:37 PM
 #796

API question - is there any way to get trades since TID or time?

BTCCharts.com - still for free!
Vladimir
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May 05, 2013, 06:58:36 AM
 #797

https://community.bitfinex.com/showthread.php/61-rooting-trough-btc-e-exchange here is did express my view to add btc-e to bitfinex so this post it has to do whit my personal experience with btc-e

few days ago i wanted to take some BTC out of BTC-E after 2 days i got my email confirmed and i proceed to ask for a withdrawal but this dont get processed so i emailed support  and to my "surprise" support tells me that i cant take funds out because i dont have my email confirmed  

so dear btc-e save yourself some money and make a script that reply random premade emails when someone contact support

Same shit here. I have not received confirmation email for a small withdrawal. I have no reason to doubt that they sent that email as I know for sure that my email provider turned out to be a complete asshat and in their infinite withdom for a few days were sending all incoming email into /dev/null without any hope to recover lost emails. Now finally my email providers have sorted their shit out and I am receiving emails to the email address listed in account on btc-e.

Now however I am out of a few BTC which

1. Were removed from my account by btc-e.
2. Not received by me.

There are 3 very easy ways for btc-e to fix it:

1. Send that transfer without email confirmation. Based on the support request. (Same BTC address as many  previous withdrawals)
2. Resend withdrawal confirmation email
3. Return the funds into the account.

Easy right?

This is what I receive from their "support" in response to my reasonable request:

Quote
Good afternoon, for mail confirmation you need to come into your profile and to confirm mail - https://btc-e.com/profile#edit/home as check contents of the spam folder at you in mail.

Ticket Details
Ticket ID: RXT-102-16525
Department: Bitcoin
Type: Issue
Status: In Progress
Priority: Normal

Support Center: http://hdbtce.kayako.com

Seriously? Fix settings in your profile page and check your spam folder?

BTC-E please do get this sorted. It is not that hard, is it?



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May 06, 2013, 01:46:17 AM
 #798

Vladimir on btc-e? Now I know who make all those walls there  Grin

Vladimir
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May 06, 2013, 02:57:10 AM
 #799

Vladimir on btc-e? Now I know who make all those walls there  Grin


nahh I am just dumping a a few LTC mined up by a few remnant GPUs, no biggie.. It seems I was right not trusting any 3rd party with amount bigger than Hitler club membership.  Ironically just about 2.1 BTC is the amount "frozen" by them here.

Of course, not a single LTC or any other crapcoin is likely to be sent by me to btc-e for time being. It looks I gonna have to build a decent exchange myself now before I can dump whatever litecoins get accumulated meanwhile.

Anyway, I think they will sort it out eventually.




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seleme
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May 06, 2013, 03:55:18 AM
 #800

I don't know, I never really had problems with btc-e, everything was smooth so far, hopefully it will continue.

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