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Author Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)  (Read 240353 times)
prospector1
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December 21, 2013, 11:13:00 PM
 #1641

I'm experiencing the same issue as edgar, my email confirmations for login & withdraw stopped arriving on the 19th

I have not and do not wish to change email addresses. I have contacted my mail service provider and they have confirmed that no email for me has been received from btc-e since the 19th.

I have supplied all requested information to support. IP addresses, transaction history, methods used to deposit, etc, but I have not changed my email address and I do not wish to change it.

Please see ticket #WYF-987-76074 and re-enable my confirmation emails ASAP.

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JAyThaRevo
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December 21, 2013, 11:35:57 PM
 #1642

@BTCe:

Please take a look at: Ticket ID: AYY-405-35279

Nothing happend in 18 days...
edgar
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December 22, 2013, 04:44:00 AM
 #1643

I received only this from your support;

'Send story ip сonnections'

Please, for the 3rd time, can you explain exactly what this means? Do you want my IP address?

If there is anyone else that knows what story ip connections/history of IP entries are, i would be extremely grateful!


and i apologize if i'm being thick, its taken 3 weeks just to get this far...
They meant "history of IP addresses you used to login".

Thanks Bud, IP sent...

Successful Authorisation Email received.


But - Money hold - 315 hours left... 13 MORE DAYS! FFS!!


Why do I see such error? Hold is used in the following cases:

    Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.
    Depositing money from the payment systems with a high fraud activity. Hold from 1 to 7 days. It cannot be removed.
    Depositing money through the wire transfer. The time of the hold is from 1 month. It can be removed by providing your IDs through the ticket.


So whats the story now??



Bitcoin has a verification method built-in. Use it or GTFO
MrWr1TeR
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The dude abides


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December 22, 2013, 10:50:41 AM
 #1644

After almost one month my account is finally unlocked!


A pessimist is a realistic optimist
myself
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chaos is fun...…damental :)


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December 22, 2013, 06:32:02 PM
 #1645

i dont know why u ppl have so many problem ? do you use tor, proxy or vpn to log in ?

Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
myself
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December 22, 2013, 11:01:20 PM
 #1646

btc-e why some orders have so accurate time and other do not ?


Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
binaryclock
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December 23, 2013, 12:51:53 AM
 #1647

Please help my account on BTC-E has been hacked and I have created many support tickets but they are not being answered.

I was in the middle of a trade when I was logged off then my password was changed.

My email address was also compromised and thats how I believe they were able to get on to my account.

Does anyone have any way of freezing my account 'binaryclock' on btc-e until this is resolved?

Anyone have any way of contacting BTC-E support?

Obviously this is a time sensitive issue as after my password is changed they can't transfer anything off btc-e for 48 hours and it's already been 24!

Please help!!!

Thanks Sad

The ticket number I have created is:

KYX-464-43786

DEDICATEDPOOL.COM
MusX
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December 23, 2013, 02:05:55 AM
 #1648

btc-e why some orders have so accurate time and other do not ?


it is anti-arbitrage feature Wink

MrWr1TeR
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December 23, 2013, 10:22:25 AM
 #1649

After almost one month my account is finally unlocked!



and are you able to withdraw?

Yes everything works.

A pessimist is a realistic optimist
Biro Bob
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December 23, 2013, 11:04:28 AM
 #1650

$4000 deposit from OKpay lost: 12/17/2013 4:32 PM GMT

Ticket #CQU-870-12978

Six days and still not there. BTC-e told me they'd 'fixed' it twice and yet still no funds in my account.

How come some deposits from OKPAY to BTCE are instant... and others go missing?

FIXED: BTC-e support found the money (Day 11) and it's now in my account
joesmoe2012
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December 23, 2013, 02:57:00 PM
 #1651

My deposit from dec 6th still missing.

ZephramC
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December 23, 2013, 08:20:37 PM
 #1652

btc-e why some orders have so accurate time and other do not ?



It seems that resolution of trading engine is in seconds. But if (and only if) multiple trades happen in single second then subsequent ones are assigned time increased by 0.01 s. (I do not know what happens when there are more than 100 tps.)
Lizard
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December 23, 2013, 10:33:48 PM
 #1653

BTC-e why have you closed my ticket again with no response?! Please reopen the ticket below and respond immediately.

TZK-301-48840
Biro Bob
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December 24, 2013, 10:57:46 AM
 #1654

$4000 deposit from OKpay lost: 12/17/2013 4:32 PM GMT

Ticket #CQU-870-12978

Six days and still not there. BTC-e told me they'd 'fixed' it twice and yet still no funds in my account.

How come some deposits from OKPAY to BTCE are instant... and others go missing?



Day 7

BTC-e sent me my third "Hello. Fixed" message today ... but funds are still not in my account.

As such, I've reopened the ticket yet again..

FIXED: BTC-e support found the money (Day 11) and it's now in my account
tolega
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December 24, 2013, 03:39:31 PM
 #1655

After two months, my money has been returned. Thank the banking system because if I had to wait for BTC-E's support I'd be still sucking my finger.

BTC-E is great for trading but not for sending fiat.

I found out it is cheaper and easier to buy BTC at bitcoin.de and then transfer to BTC-E.

Just a tip for people having the same kind of troubles.
myself
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December 25, 2013, 08:54:39 PM
 #1656

http://www.myfxbook.com/reviews/brokers/btc-e/687264,1

btc-e made it to myfxbook broker list
/congratz

Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
edgar
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December 26, 2013, 03:04:16 AM
 #1657

after more waiting & more 'support'

Hello. Change e-mail support department set Hold on account of 14 days ('change email support dept' Huh)

Ticket ID: FXW-653-90464
Department: Money Hold
Status: In Progress
Priority: Critic

Subject: FXW-653-90464   
 

Thx. i can see the account is on hold. My question was;

Why?    & 'can you do anything about it?',

especially considering;

Changing/resetting the password, (FORCED)CHANGING OF THE EMAIL. For the purpose of security. HOLD UP TO 3 DAYS. It cannot be removed.

Depositing money from the payment systems with a high fraud activity. Hold from 1 to 7 days. It cannot be removed.
Depositing money through the wire transfer. The time of the hold is from 1 month. It can be removed by providing your IDs through the ticket.

and...

Our advantages:

    Trading in automatic mode.
   Addition USD deposits within 24 hour
   Instant deposit/withdrawal all coin
   USD Withdrawal within 72 hours



Answered -Support S <root.servers.btc@gmail.com> 1:20 PM (47 minutes ago) 
Hello
When you change the email withdrawal will be blocked for two weeks.


In contradiction of what is stated on the site and in the replies.

Money hold. 198 hours left

Why do I see such error? Hold is used in the following cases:

    Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.


3rd, 4th, 5th time......Huh WHY 14 days when 3 days is stated Huh



Bitcoin has a verification method built-in. Use it or GTFO
jebluk
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December 27, 2013, 12:51:30 PM
 #1658

I make withdrawal to okpay and I have get message that withdrawal is success.
But I don't see my balance in my okpay account, I also make a ticket support for it. with the ticket id is Ticket: #WPX-131-55408.
And I get reply message "Hello! Money does not come to you?"
And I reply it again, and 'till now, I don't get any message ..... Thank You, I hope everything's gonna be fine.
zyj3000
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December 27, 2013, 02:29:23 PM
 #1659

dear btc-e users if you dont do this before sending funds to btc-e you are "STUPID"
1) go to http://www.mayzusfs.com/
2) open a account
3) send the money to that account
4) then send the money to btc-e






Thanks for the suggestion. not a bad idea if one don't mind identity verification
DPoS
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December 28, 2013, 11:12:07 AM
 #1660

just wanted to say that btc-e is great and a true spirit of bitcoin but hope that TPTB don't railroad it

~~BTC~~GAMBIT~~BTC~~Play Boardgames for Bitcoins!!~~BTC~~GAMBIT~~BTC~~ Something I say help? Donate BTC! 1KN1K1xStzsgfYxdArSX4PEjFfcLEuYhid
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