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Author Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)  (Read 240825 times)
Biro Bob
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December 28, 2013, 04:01:48 PM
 #1661

$4000 deposit from OKpay lost: 12/17/2013 4:32 PM GMT

Ticket #CQU-870-12978

Six days and still not there. BTC-e told me they'd 'fixed' it twice and yet still no funds in my account.

How come some deposits from OKPAY to BTCE are instant... and others go missing?



Day 7

BTC-e sent me my third "Hello. Fixed" message today ... but funds are still not in my account.

As such, I've reopened the ticket yet again..

Day 11

Nothing from BTC-e for four days.

FIXED: BTC-e support found the money (Day 11) and it's now in my account
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tolega
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December 30, 2013, 12:29:28 AM
 #1662

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often.  Huh

Be careful!!!! There is a real and a very similar scam skype account! Don't give your password out. Basic tip
jebluk
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December 30, 2013, 05:57:37 AM
 #1663

You have 24 hours trading system and instant deposit, but when we make withdrawal, it's so difficult to us and we make ticket id, but you're so slow to respon and not yet come our withrawal ..... explain it to your member!
pyrofade
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December 30, 2013, 06:35:05 AM
 #1664

Thanks BTC-E for providing and maintaining a solid exchange!
edgar
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December 30, 2013, 08:57:01 AM
 #1665

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often.  Huh

Dont trust that guy!! He insisted on needing sensitive information...

Its hard to know what to do when getting support is so awkward here!

-Support S <root.servers.btc@gmail.com> 1:20 PM (47 minutes ago)
Hello
When you change the email withdrawal will be blocked for two weeks.

In contradiction of what is stated on the site and in the replies.

Money hold. 125 hours left from 2 weeks!!!

Why do I see such error? Hold is used in the following cases:

    Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.


3rd, 4th, 5th time......Huh!!!WHY 14 days when 3 days is stated!!![/b]

Bitcoin has a verification method built-in. Use it or GTFO
MrWr1TeR
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The dude abides


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December 30, 2013, 10:28:47 PM
 #1666

All my problems are resolved by admin via skype: btc-e.support from Thailand.
Recently he's not online skype often.  Huh

No he doesn't solve any problem this is a scam he askes privat info and does NOT work for BTC-e.

bank24h.vn: I will report you now for scam (or at least direct people to scammers)

A pessimist is a realistic optimist
Markos
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December 31, 2013, 07:32:51 AM
 #1667

50 000 FTC withdrawal 25.12.13 21:28

Feathercoin address was entered properly and transaction is finished in history on site exchange, but the money hasn't arrived

Ticket #JQE-559-47973

After several days and two messages, no response from btc-e Sad

UPDATE 1.01.2014 - thanks btc-e! Problem is solved, Feathercoins are in my pocket already Smiley Happy New Year 2014 Cheesy
edgar
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December 31, 2013, 08:06:22 AM
 #1668

50 000 FTC withdrawal 25.12.13 21:28

Feathercoin address was entered properly and transaction is finished in history on site exchange, but the money hasn't arrived

Ticket #JQE-559-47973

After several days and two messages, no response from btc-e Sad

Dont lose heart markos, ive been trying to get coins out since 30th November!!

only 102 hrs left until i'm allowed to try & withdraw again!!!

Bitcoin has a verification method built-in. Use it or GTFO
jebluk
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December 31, 2013, 08:57:23 AM
 #1669

Must be carefull to trade again with BTC-e.com
ct547018166
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December 31, 2013, 09:30:46 AM
 #1670

26.12.13 14:47:31 I withdrawal 1671 USD to my okpay.

"#243032460 -1671 USD Withdrawal 1671 USD (-0%) To wallet  (OKpay) "

27.12.13 09:00 I receive a notification .

"Your withdrawal #243032460 (1671 USD) successfully processed.”

BUT funds do not appear in my okpay account.
View Ticket: #QMZ-609-30397

Please help me.


  2013-01-02Money back.... Grin
Lizard
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December 31, 2013, 01:14:37 PM
 #1671

BTC-e, it's now been 2 months since I sent you GBP1500 via SEPA and surprise, surprise you still haven't credited it to my account or even responded to my support tickets.

After all this has come to light I don't know why people still vouch for BTC-e and continue to use them, surely we should all be boycotting them until they pay up? BTC-e is just a dirty stain on Bitcoin's name.
strawie
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December 31, 2013, 03:51:25 PM
 #1672

I was about to get some btc up there and start selling them. Luckily I've read through all that. Also the sepa withdrawal is a rip off. They want 100€ just for processing. I know its cheap when its 10k+ but I dont think alot of people will sell btc for 10k on a regular basis.
feebs
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January 02, 2014, 05:46:11 PM
 #1673

mr. btc-e,

i use your option to deposit via okpay, that was more than 50 days ago, sent a wire transfer to them for $2000, all i got from them are messages saying something like this "our finance department is checking some sort of issue..." to this day nothing, i sent them countless messages and they only gave me the same response, i plan to deposit this money to btce but now its stuck in this okpay scammer company you introduced to me -- WHY YOU DO THIS!!!! WHY!!!!!! YOU INTRODUCE SCAMMER COMPANY OKPAY TO INNOCENT PEOPLE WHO WANT TO MAKE MONEY IN BITCOIN TRADING USING BTCE WHY SCAMMER COMPANY OKPAY THERE IN OPTION TO DEPOSIT!!!!


myself
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January 03, 2014, 02:40:20 AM
 #1674

hey btc-e can you add EURUSD to mt4 ?

Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
Aureuis
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January 04, 2014, 11:43:59 AM
 #1675

Dear btc-e.com,

You have withdrawn USD from my account: FFC ACC.9311.23440 ACC ID S375879E on the 31st of December, 2013. This was done even though I only had a 0.0121 USD balance at the time!

This has been without my approval. Currently, my USD balance is negative.

Please return my USD balance to it's original level.

I have opened four service tickets which have been grouped together into one ticket :#MIB-593-41433. No one has replied.

My first funds arrived to my btc-e account on 27th of December and so I do/did not have the right to withdraw coins or fiat for one month. My bank did not request a refund and has not received any money => the withdrawal must have been done by btc-e.

Please fix this problem as soon as possible or at least communicate with me.

Thank you very much!
edgar
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January 04, 2014, 01:26:34 PM
 #1676

over 1 month after starting the dispute, the 330 hour money hold has expired.

i've attempted to withdraw a small amount initially

No tx numbers were issued...

Only 'Заявка успешно подтверждена' which translates to  'application successfully validated'



EDIT - All funds now withdrawn from BTCe!!


My advice to guys struggling with 'support' is to use large red bold font and post on as many of these threads as needed until you get a decent reply.


bitcointalk.org/index.php?topic=170216

bitcointalk.org/index.php?topic=334039

bitcointalk.org/index.php?topic=366785

bitcointalk.org/index.php?topic=144281

bitcointalk.org/index.php?topic=367671

bitcointalk.org/index.php?topic=347946

bitcointalk.org/index.php?topic=351118

bitcointalk.org/index.php?topic=29698

bitcointalk.org/index.php?topic=40889

Bitcoin has a verification method built-in. Use it or GTFO
Valerian77
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January 04, 2014, 10:25:18 PM
 #1677

I transfered some money to BTC-e on Dec, 16th 2013 as SEPA transfer. I did the same transfer with a lower sum before.

Up to now the money is not shown in my BTC-e account.

On Dec, 23rd 2013 I created ticket  WXJ-614-36955.  But BTC-e support has not replied so far.

On Dec, 30 2013 I got this mail:
Quote
This message concerns your ticket #WXJ-614-36955. We have not heard back from you in 168 hours and would like to know if you consider this issue to be resolved. If you have any further questions, simply respond to this email.

   Ticket ID: WXJ-614-36955
   Subject: recent money funding does not appear
   Department: SEPA
   Type: Issue
   Status: Open
   Priority: Critical

Please note that the ticket will automatically be closed within 1 hours if we don't hear back. You can check the status of or reply to this ticket online at: https://hdbtce.kayako.com/Tickets/Ticket/View/WXJ-XXX-XXXXX

Maybe BTC-e support drinks too much  Grin  Basically it means they take my money, do not reply to my complain and finally state that I would not care for Huh For sure I kept the ticket open and if I go to the ticketing system it is still there.

On Jan, 2nd 2014 I replied additionally by email:
Quote
To: BTC-e support <root.servers.btc@gmail.com>

Dear BTC-e support,

I would be very pleased if you could process this ticket
since I loose money if you don't.

Regards
...

But they keep quiet. No answer no reply.


Is anybody here who can give me an advice what to do ?

Bitmessage: BM-2cTHvwzzG3cDJxmM7YrYXSaBex4oRobJxu
MusX
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January 04, 2014, 10:43:23 PM
 #1678

Quote
Please note that the ticket will automatically be closed within 1 hours if we don't hear back.
Maybe BTC-e support drinks too much  Grin
It's funny cause I just thought the same thing Smiley They want to close ticket in one hour of not hearing back from you? It looks like kind of joke.

Is anybody here who can give me an advice what to do ?
Keep asking here? I don't think there is any other better way. And of course do not make the same mistake again.
btc-e is good but not for fiat and not in support.

saif92
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January 05, 2014, 01:58:50 PM
 #1679

Quote
Please note that the ticket will automatically be closed within 1 hours if we don't hear back.
Maybe BTC-e support drinks too much  Grin
It's funny cause I just thought the same thing Smiley They want to close ticket in one hour of not hearing back from you? It looks like kind of joke.

Is anybody here who can give me an advice what to do ?
Keep asking here? I don't think there is any other better way. And of course do not make the same mistake again.
btc-e is good but not for fiat and not in support.
any suggestion is there only problem with bank transfer or perfect money and web money also have same problem

Valerian77
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January 05, 2014, 03:16:49 PM
 #1680

any suggestion is there only problem with bank transfer or perfect money and web money also have same problem

it is only for bank transfer of fiat money

Meanwhile the support send me a short reply:
Quote from: support Fin
we don't got such transfer
ask your bank to do investigation

Even I am nearly sure that my bank transfer was 100% correct I requested my bank to investigate (another 50 to 60 EUR charge).

I will keep you up-to-date on what is going on in this case.
Thank you for help.

Bitmessage: BM-2cTHvwzzG3cDJxmM7YrYXSaBex4oRobJxu
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