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Author Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)  (Read 262353 times)
Vladimir
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May 07, 2013, 02:46:27 PM
 #801

Still not have my problem solved either. I am  a patient guy. But this more and more looks like fraud by refusal to provide essential customer support. I want my bitcoins back. BTC-E please fix this.

Another ticket I have sent them using their "support system"

Quote
Dear Sirs,

I attempted to withdraw some BTC, but have not received confirmation email. It was irrecoverably lost due temporary failure of my email provider. As result you have taken about 2.14 BTC from my account, I have not received it, You still have my 2.14 BTC and continue to ignore my multiply support requests as such depriving me from use of my property for your benefit. This is also called theft and fraud. As you might see after a week of trying to get your attention and about after about 10 attempts to get in touch with you using a variety of methods nothing has been done about it yet. Please sort it out.

Could you please return my 2.14 BTC to my account.

Account: ***
email: ***
amount lost/stolen: ~ 2.14 BTC
BTC address: ***


It is close to the point where any further attempts of trying to resolve this are becoming counterproductive as time spent on this worth more than 200$ by now. I guess I am forced into position of writing this off  as a loss and simply going public and accusing BTC-E [edited out] publicly.
 

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Vladimir
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May 07, 2013, 05:21:03 PM
 #802

This is response I have just received from BTC-E support:

Quote
Good afternoon, and you though received one notice on this Email (m8r-koe8rk@mailinator.com). If there is no that we recommend to replace on Gmail.com



Ticket Details
Ticket ID: MPZ-338-29139
Department: Bitcoin
Type: Issue
Status: In Progress
Priority: Normal

Support Center: https://hdbtce.kayako.com

I do not want any patronizing lessons on what I shall or shall not do.  I do not want you to tell me that I need to use another email (even if it might be a good idea). I do not want you to tell me to check my spam folder (as suggested by you in your previous response to my support request). I do not want you to explain me how to change settings on your website on profile page (as suggested by you in your previous response to my support request). None of those actions returns me 2.14 BTC you have [edited].

I simply want my 2.14 BTC back, that is all. No amount of BS will resolve it. You can do either of 3 things to resolve this matter:

1. Return 2.14 BTC back to my BTC-E account.
2. Resend the withdrawal confirmation email.
3. Send 2.14 BTC to original destination BTC address without any email confirmation.

I understand your response as this: "You have lost your confirmation email! Haha! Your money are now ours you will never see it again, sucker!"





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Vladimir
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May 07, 2013, 05:27:21 PM
 #803

I responded with this email:

Quote
Dear Sirs,

  For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.

  Is it your position that this entitles you to keep my money?


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btc-e.com
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May 07, 2013, 05:38:59 PM
 #804

I responded with this email:

Quote
Dear Sirs,

  For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.

  Is it your position that this entitles you to keep my money?



check Ticket

Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com

BTC-E.com // Биржа по автоматической торговле Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
Vladimir
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May 07, 2013, 05:44:58 PM
 #805

I responded with this email:

Quote
Dear Sirs,

  For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.

  Is it your position that this entitles you to keep my money?



check Ticket

checked:

Quote
Good afternoon,

We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.




Ticket Details
Ticket ID: MPZ-338-29139
Department: Bitcoin
Type: Issue
Status: In Progress
Priority: Normal

Support Center: https://hdbtce.kayako.com

my response:

Quote
Dear Sirs,

 Thank you for your recommendation. I surely will give it a very serious consideration. However, my question remains unanswered:

Is it your position that loss of a single email with a link to click to confirm a 2.14 BTC withdrawal now somehow entitles you to keep my 2.14 BTC?

If no, then what exactly must I do to get my money back.

I do not want your general recommendations. I WANT MY MONEY. Or at least specific instructions on what I need to do to get it.

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Vladimir
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May 07, 2013, 11:53:45 PM
 #806

Quote
Dear Sirs,

  For fourth time I am explaining you I HAVE NOT RECEIVED ORIGINAL
WITHDRAWAL CONFIRMATION EMAIL due to temporarily failure of email
provider at the time.

  Is it your position that this entitles you to keep my money?


Still not response to this simple question. YES or NO answer would be enough.

So far your actions imply that you think that it is OK to steal money from your customers and the answer to the above question is YES.





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Smoovious
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May 08, 2013, 05:38:01 PM
 #807

Ok, maybe it is getting lost in translation (the point, that is)

Try something like this... written as if you expect it to be translated by babelfish...

"How long does the system wait for a withdrawal confirmation, until it expires, and returns the coin back into the account? And, can this be cancelled early?"

-- Smoov

ps: seriously, their english capabilities are atrocious... they desperately need a native englisher on their team.
Vladimir
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May 08, 2013, 05:44:05 PM
 #808

I do not think they have any intention of returning my money. Given how much and how patiently I have tried to get it resolved, well before I had to resort to bringing it to this thread, which is the last thing I want to do.

Емайл с линком на подверждение вывода денег потерян. Верните бабки пожалуйста!


Guess I gotta have to prep some articles for a more wide publication and warn people off so that they know that btc-e.com are operated by [edited out].


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bitcl1234oinfever
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May 08, 2013, 05:56:11 PM
 #809

vlad,

sorry for your loss of the bitcoins but im glad i have seen this. i was going to purchase some vouchers for btc-e and now i wouldnt dream of it. i always thought their site was shady and their english is crazy. I sent them an email before and received a 2 word response, basically not answering my question and turning me to somewhere else.

maybe you will get them back......just dont hold your breath
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May 08, 2013, 06:21:25 PM
 #810

I have written off that loss basically. This thread is just a proof. Amount of loss is minor, only 2.14 BTC . I had 2 BTC limit for myself with those guys, anything above that I considered to be too high risk.  Now it is pretty much 0 BTC with them, with anything more I would strongly suggest to not touch them with a bargepole. BTC-E and anyone related to it in any way is  now a permanent member of my shitlist regardless of whether they eventually return money or not. Intentions do matter.

Their actions are self evident.



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TheButterZone
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May 08, 2013, 10:39:54 PM
 #811

Just go into your Finances page and click to cancel the bloody withdrawal.

bitcl1234oinfever
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May 08, 2013, 10:43:16 PM
 #812

interested to hear if this works or not. Please update us Vlad.
Vladimir
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May 09, 2013, 02:26:06 AM
 #813

This is to let you know that I have now received my 2.14 BTC and I do not have any of my money held by btc-e anymore.

However, following this incident and contempt to their clients demonstrated by btc-e support, they will not get any further business from me anytime soon. Your mileage may vary and in any case I wish you the best of luck while dealing with these people.


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mc_lovin
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May 09, 2013, 08:47:38 PM
 #814

RoyalCoin soon?

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May 10, 2013, 01:59:42 PM
 #815

Why is the deposit with Okpay not more avalible?

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May 10, 2013, 02:34:24 PM
 #816

OKPAY

YA!  I just noticed that too.

Damn you BTC-E.
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May 10, 2013, 02:35:05 PM
 #817

This is to let you know that I have now received my 2.14 BTC and I do not have any of my money held by btc-e anymore.

However, following this incident and contempt to their clients demonstrated by btc-e support, they will not get any further business from me anytime soon. Your mileage may vary and in any case I wish you the best of luck while dealing with these people.




What happened??
ManBearPig
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May 10, 2013, 04:45:25 PM
 #818

BTCe: why on Earth would a BTC transfer from BTCe to a MtGox address initiated 5 hours ago still be showing 0 confirmations?

Vladimir: I received a withdrawal confirmation email and indeed confirmed it (had to use Google to translate the message from Russian) and am waiting on the transfer.

Still waiting on a response from BTCe support as to why it is showing 0 confirmations.

While I'm here, BTCe: you SERIOUSLY need to employ someone bilingual in Russian/English.

I tweet crypto nonsense: https://twitter.com/DunningKruger_
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May 10, 2013, 04:59:32 PM
 #819

I write a ticket becouse the deposit with okpay don't avalible. And they want answer in one week.

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May 10, 2013, 05:07:57 PM
 #820

So far, their sum communication with me on the matter has been an email:

"Good afternoon, send your username and email for check."

Which of course I complied with, assuming they meant what I thought that meant.

I tweet crypto nonsense: https://twitter.com/DunningKruger_
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