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Author Topic: BTC-E.com exchange Bitcoin, Litecoin, Namecoin <-> USD\BTC (fee 0.2%)  (Read 258007 times)
de_xt
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December 19, 2013, 08:10:02 PM
 #1621

Today I tried to deposit some USD through OKPay, but the money didn't show up in my BTC-e wallet. Opened a ticket many hours ago and still no reply. What should I do? I have done it many times without a glitch. Have I lost my money?

My ticket no. is #WGF-514-88063


BTC: 1FAmiBy3vj8DduiawD5KTCNAhx7pR4ivZz  ETH: 0x79138d87A9265d2123178a4Db9D2f698f93d308B
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luv2drnkbr
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December 20, 2013, 01:57:03 AM
 #1622

BTC-E WHY YOU NO HAVE DOGE

p00chie
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December 20, 2013, 05:54:26 AM
 #1623

Hi,

could you please check my support ticket #CQH-487-91477
I did a withdrawal of 2075 LTC to the address LMYu5HJqKXS2K1mhzhGJWZXs55NtU7hxRU but i have not received anything.
The transaction history shows that the order #221453562 was completed but i did not get the coins.

The block explorer shows also nothing:
http://block-explorer.com/address/LMYu5HJqKXS2K1mhzhGJWZXs55NtU7hxRU

As you can expect i am a little nervous where my coins are?

Account name:
wunderhund

Ticket ID
#CQH-487-91477

Transaction ID
#221453562

Thanks.

p00chie
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December 20, 2013, 08:47:39 AM
 #1624

As is seems more users were affected with the withdrawal problems:
https://twitter.com/btcecom/statuses/413876328056623105

I do not know where the coins are ...

Butters
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December 20, 2013, 02:11:10 PM
 #1625

i Am having trouble getting to the btc-e homepage, it seems like the security certificate is non- existant ?!?!
de_xt
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December 20, 2013, 05:20:15 PM
 #1626

Today I tried to deposit some USD through OKPay, but the money didn't show up in my BTC-e wallet. Opened a ticket many hours ago and still no reply. What should I do? I have done it many times without a glitch. Have I lost my money?

My ticket no. is #WGF-514-88063


They fixed the issue today. Thanks.

BTC: 1FAmiBy3vj8DduiawD5KTCNAhx7pR4ivZz  ETH: 0x79138d87A9265d2123178a4Db9D2f698f93d308B
michi
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December 20, 2013, 06:40:40 PM
 #1627

Went to withdraw some LTC from my account on BTC-E yesterday.
Got the transaction email, confirmed it, and my BTC-E account history says that it was processed.
(Yes, the address is correct -- double, triple, etc, checked that. I'm sure it is correct.)

However, block-explorer shows that BTC-E never sent the LTC.

Submitted two tickets, no response; most recent ticket LLP-816-49136.
Have the feeling that BTC-E is going to keep the LTC for themselves; but I hope not...
supermine
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December 21, 2013, 02:00:34 AM
 #1628

BTC-E WHY YOU NO HAVE DOGE

b/c peercoin, devcoin, primecoin > doge.

Join the Dojo and become a better Crypto trader - http://www.reddit.com/r/ShibeDojo/
edgar
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December 21, 2013, 06:40:30 AM
 #1629

Changed to Gmail as advised.... Still NO Confirmation mail

Waited 2 days for email change as advised.... Still NO Confirmation mail

Waited 72 hrs for 'support' as advised... Still NO Confirmation mail

it has now been 19 days.....

Изменено на Gmail в соответствии с рекомендациями .... Все еще никакие почты Подтверждение

Ждал 2 дня в соответствии с рекомендациями .... Все еще никакие почты Подтверждение

Ждал 72 часа в соответствии с рекомендациями ... Все еще никакие почты Подтверждение

прошло уже 19 дней .....


btc-e.com
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December 21, 2013, 07:57:45 AM
 #1630

Changed to Gmail as advised.... Still NO Confirmation mail

Waited 2 days for email change as advised.... Still NO Confirmation mail

Waited 72 hrs for 'support' as advised... Still NO Confirmation mail

it has now been 19 days.....

Изменено на Gmail в соответствии с рекомендациями .... Все еще никакие почты Подтверждение

Ждал 2 дня в соответствии с рекомендациями .... Все еще никакие почты Подтверждение

Ждал 72 часа в соответствии с рекомендациями ... Все еще никакие почты Подтверждение

прошло уже 19 дней .....



You have been offered the option to solve your problem, namely to change the mail to gmail. You need to pass a standard procedure for changing your email address. You responded to the ticket? No, do not answer. Have created a new e-mail, we were not told him and wait on him confirm? Just perfect!

Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com

BTC-E.com // Биржа по автоматической торговле Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
edgar
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December 21, 2013, 10:35:59 AM
 #1631

i am trying to understand you.

you told me to change to Gmail, i did that 3 days ago

i responded to the confusing 'support' mail that contradicted what you told me.

why is it so difficult to send a confirmation mail Huh



FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
   
Be careful! This sender failed our fraud detection checks.

Show content

Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!
Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!
You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!
We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM
- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???
- your transaction history (at least the last three (3) transactions ); WTF?!
- in what way replenished; WTF?!
- the history of IP entries ; WTF?!
- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!


what is going on with you guys???

and why does it take so much effort do what another exchange can do in less than 5 minutes???



MusX
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December 21, 2013, 11:09:59 AM
 #1632

Dear btc-e support,

Please take a look at the:
Ticket ID: VDH-548-26092

The withdrawal is listed as processed in the btc-e platform transaction history but not confirmed on blockchain and not delivered to target address.

It seems to be the same issue as the two below recently described in this topic, I believe you can resolve them in a batch:
Went to withdraw some LTC from my account on BTC-E yesterday.
Got the transaction email, confirmed it, and my BTC-E account history says that it was processed.
(Yes, the address is correct -- double, triple, etc, checked that. I'm sure it is correct.)

However, block-explorer shows that BTC-E never sent the LTC.

Submitted two tickets, no response; most recent ticket LLP-816-49136.
Have the feeling that BTC-E is going to keep the LTC for themselves; but I hope not...
could you please check my support ticket #CQH-487-91477
I did a withdrawal of 2075 LTC to the address LMYu5HJqKXS2K1mhzhGJWZXs55NtU7hxRU but i have not received anything.
The transaction history shows that the order #221453562 was completed but i did not get the coins.

btc-e.com
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December 21, 2013, 11:32:41 AM
 #1633

i am trying to understand you.

you told me to change to Gmail, i did that 3 days ago

i responded to the confusing 'support' mail that contradicted what you told me.

why is it so difficult to send a confirmation mail Huh



FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
   
Be careful! This sender failed our fraud detection checks.

Show content

Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!
Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!
You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!
We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM
- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???
- your transaction history (at least the last three (3) transactions ); WTF?!
- in what way replenished; WTF?!
- the history of IP entries ; WTF?!
- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!


what is going on with you guys???

and why does it take so much effort do what another exchange can do in less than 5 minutes???




I repeat once more. Write about what you ask for on this ticket #WEA-856-99513

Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com

BTC-E.com // Биржа по автоматической торговле Bitcoin \ Litecoin \ Namecoin \ Novacoin <-> Exchange btc-e.com
edgar
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December 21, 2013, 11:50:26 AM
 #1634

i am trying to understand you.

you told me to change to Gmail, i did that 3 days ago

i responded to the confusing 'support' mail that contradicted what you told me.

why is it so difficult to send a confirmation mail Huh



FROM 3 days ago...Microsoft SmartScreen has blocked this message for your safety and we'll delete it after ten days.
   
Be careful! This sender failed our fraud detection checks.

Show content

Good afternoon,
for security purposes since 29.04.2013 you can’t change your email in your profile. The withdrawal of your funds is possible only after confirmation by email. CONFIRMATION EMAIL NEVER ARRIVED, YET THESE 'SUPPORT' MAILS MANAGE TO!
Users can’t withdraw their funds if their email isn’t confirmed. MY EMAIL WAS CONFIRMED!!!
You can confirm your email here: https://btc-e.com/profile#edit/home I WAS JUST TOLD TO CHANGE IT!!!
We strongly recommend to have your email on https://gmail.com/ with two-factor authentication.
If for some of the reasons you can’t access you email, which you pointed during the registration, it is necessary to send: I CAN ACCESS EMAIL, BUT YOU CANNOT SEND CONFIRMATION EMAIL???, I AM NOT ONLY PERSON WITH THE SAME PROBLEM
- your username and email, which are now pointed in your profile (the old email); HOW MANY MORE TIMES???
- your transaction history (at least the last three (3) transactions ); WTF?!
- in what way replenished; WTF?!
- the history of IP entries ; WTF?!
- email on which you want to change the old one (your new email). I DID NOT WANT TO CHANGE IT!!!


what is going on with you guys???

and why does it take so much effort do what another exchange can do in less than 5 minutes???




I repeat once more. Write about what you ask for on this ticket #WEA-856-99513

i replied to this ticket a second time, perhaps a third time will solve the issue... SENT AGAIN


Thank you for contacting us (AGAIN). This is yet another automated response confirming the receipt of your ticket. Our team will get back to you as soon as possible. When replying, please make sure that the ticket ID is kept in the subject so that we can track your replies. The request will be processed within yet another 72 hours.

   Ticket ID: KAQ-309-43696
   Subject: #WEA-856-99513
   Department: E-mail (Change, confirmation)
   Type: Issue
   Status: Open
   Priority: Normal

it makes no sense that a confirmed email address cannot receive a 'confirmation' mail for 3 weeks yet the same address receives all your 'check junk mail again' support mails



Luror
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December 21, 2013, 04:45:41 PM
 #1635

I received only this from your support;

'Send story ip сonnections'

Please, for the 3rd time, can you explain exactly what this means? Do you want my IP address?

If there is anyone else that knows what story ip connections/history of IP entries are, i would be extremely grateful!


and i apologize if i'm being thick, its taken 3 weeks just to get this far...
They meant "history of IP addresses you used to login".

BTC: 1DzAEtLoFxqmJoNH5ZYHyWxaSNYUGKf2S6
MusX
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December 21, 2013, 05:06:54 PM
 #1636

Dear btc-e support,

Please take a look at the:
Ticket ID: VDH-548-26092

The withdrawal is listed as processed in the btc-e platform transaction history but not confirmed on blockchain and not delivered to target address.

It seems to be the same issue as the two below recently described in this topic, I believe you can resolve them in a batch:
...
...
at least for me the issue is resolved, don't know about the two others. Thanks

myself
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December 21, 2013, 11:04:03 PM
 #1637

btc-e.com why i cant find you on this list http://www.myfxbook.com/reviews/brokers/9,1 ??





here some links: http://www.myfxbook.com/members/hell0men/btc-e/760893

Los desesperados publican que lo inventó el rey que rabió, porque todo son en el rabias y mas rabias, disgustos y mas disgustos, pezares y mas pezares; si el que compra algunas partidas vé que baxan, rabia de haver comprado; si suben, rabia de que no compró mas; si compra, suben, vende, gana y buelan aun á mas alto precio del que ha vendido; rabia de que vendió por menor precio: si no compra ni vende y ván subiendo, rabia de que haviendo tenido impulsos de comprar, no llegó á lograr los impulsos; si van baxando, rabia de que, haviendo tenido amagos de vender, no se resolvió á gozar los amagos; si le dan algun consejo y acierta, rabia de que no se lo dieron antes; si yerra, rabia de que se lo dieron; con que todo son inquietudes, todo arrepentimientos, tododelirios, luchando siempre lo insufrible con lo feliz, lo indomito con lo tranquilo y lo rabioso con lo deleytable.
prospector1
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December 21, 2013, 11:13:00 PM
 #1638

I'm experiencing the same issue as edgar, my email confirmations for login & withdraw stopped arriving on the 19th

I have not and do not wish to change email addresses. I have contacted my mail service provider and they have confirmed that no email for me has been received from btc-e since the 19th.

I have supplied all requested information to support. IP addresses, transaction history, methods used to deposit, etc, but I have not changed my email address and I do not wish to change it.

Please see ticket #WYF-987-76074 and re-enable my confirmation emails ASAP.

JAyThaRevo
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December 21, 2013, 11:35:57 PM
 #1639

@BTCe:

Please take a look at: Ticket ID: AYY-405-35279

Nothing happend in 18 days...
edgar
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December 22, 2013, 04:44:00 AM
 #1640

I received only this from your support;

'Send story ip сonnections'

Please, for the 3rd time, can you explain exactly what this means? Do you want my IP address?

If there is anyone else that knows what story ip connections/history of IP entries are, i would be extremely grateful!


and i apologize if i'm being thick, its taken 3 weeks just to get this far...
They meant "history of IP addresses you used to login".

Thanks Bud, IP sent...

Successful Authorisation Email received.


But - Money hold - 315 hours left... 13 MORE DAYS! FFS!!


Why do I see such error? Hold is used in the following cases:

    Changing/resetting the password, changing of the e-mail. For the purpose of security. Hold up to 3 days. It cannot be removed.
    Depositing money from the payment systems with a high fraud activity. Hold from 1 to 7 days. It cannot be removed.
    Depositing money through the wire transfer. The time of the hold is from 1 month. It can be removed by providing your IDs through the ticket.


So whats the story now??



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