I have a situation and I don't really know what should be my next step.
A user bought a $25 Lowes.com gift card code from me early yesterday afternoon. He paid for the card and received the code, but he hasn't indicated that he received it and he hasn't left any feedback. So, his payment is still locked in escrow. I sent him a friendly reminder to mark that he has received the item, but I haven't received any reply. I called Lowe's customer service number to check the value of the code and none of it has been used yet.
This individual is not a brand-new user, and according to his feedback he's bought a gift card code before. I have no other way to contact him besides sending a message through Bitmit. Is waiting my only option?
This experience has brought to light a concern I have for the way the current system is setup. What's to keep someone from buying a card code and not indicating that they received it or leave feedback? So their payment stays locked in escrow while they use the code. They then claim that the code was no good or had no value to try and get their money back. There's no way for the seller to prove that the code originally had value, so it's the word of the seller against the word of the buyer.
How would Bitmit handle this situation?
I'm selling only digital goods and this is not new to me. I usually wait like 2 days, if there's no reaction from the buyer (usually new people...) I contact the support. They release the escrow then.
If the buyer does not reply within 24h after you pushed him to release the escrow we are likely to release the funds to you. Then just contact our support team. We will add an automatic 48h release escrow request for instant delivery items very soon.
If it's word against word we try to take other "fraud indicators" into account. But because we don't easily refund without any proof or strong assumption against one party it is unlikely that a fraudulent buyer will succeed with such a false statement. There is simply no motiviation if he the chance to succeed is almost zero when you lie.
We have lot of experience with scammers and are processing a high amount of orders everday. You can check out this thread to see that there were only a few problematic dispute cases that could not be solved satisfying. This is an excellent result for trading with a pseudo anonymous currency & no id verification requirement! Starsoccers dispute case is still being processed and we are working hard to also sort out his problem.
tosaki really appreciate the recent cosmetically changes, but fundamental issues have still not been addressed.
Like the unpaid orders and verification process, there have been several plausible solutions suggested to change that.
Are you guys at least considering some of them?
THx, yes we do. We will start to test some ideas (not the running marathon
) next week and see how it influences the problem. Are you talking about the verification process to reduce the amount of unpaid orders?
I spoke with some big wholesale vendors here in HK and convinced them to list many of its items on Bitmit. This is great because they are delivery the items to the whole globe and people get chance to buy China products straight from source without a big profit margin is added.
