SgtSpike
Legendary
 Offline
Activity: 1400
Merit: 1005
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January 07, 2013, 10:18:23 PM |
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For your information and more transparence I want to tell you what the problem has caused:
It is a result of a failed bootloader configuration whereby I could not boot the server properly and connect to it remotely. Due this I was not able to solve the problem very fast as I am used to do it and had to wait for the slow responses of my webhoster.
No data is lost (even if the server burned down I would have backups of all the data) and all funds are safe. Tomorrow the site should be back and we will talk about a redemption for all our users.
I am so sorry and hope you understand :/
PS: Auctions times will be extended
Sounds like a fair resolution (with regards to auction times being extended, etc). Thanks for the detailed update. |
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allten
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January 08, 2013, 03:02:28 AM |
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For your information and more transparence I want to tell you what the problem has caused:
It is a result of a failed bootloader configuration whereby I could not boot the server properly and connect to it remotely. Due this I was not able to solve the problem very fast as I am used to do it and had to wait for the slow responses of my webhoster. Of course I had the possibility to quickly setup a new server with the backup files of the db an script but our server came up with special security configuration that took some time to create so I decided to get the old one running in order to guarantee best possible site and funds security.
No data is lost (even if the server burned down I would have backups of all the data) and all funds are safe. Tomorrow the site should be back and we will talk about a redemption for all our users.
I am so sorry and hope you understand :/
PS: Auctions times will be extended
Don't know how anyone could complain. Your service is exceptional and I for one really appreciate what you have done. Very glad to hear that everything will be ok. |
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molecular
Donator
Legendary
Offline
Activity: 2772
Merit: 1019
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January 08, 2013, 06:42:43 AM |
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For your information and more transparence I want to tell you what the problem has caused:
It is a result of a failed bootloader configuration whereby I could not boot the server properly and connect to it remotely. Due this I was not able to solve the problem very fast as I am used to do it and had to wait for the slow responses of my webhoster. Of course I had the possibility to quickly setup a new server with the backup files of the db an script but our server came up with special security configuration that took some time to create so I decided to get the old one running in order to guarantee best possible site and funds security.
No data is lost (even if the server burned down I would have backups of all the data) and all funds are safe. Tomorrow the site should be back and we will talk about a redemption for all our users.
I am so sorry and hope you understand :/
PS: Auctions times will be extended
Awesome! Thanks for this info. It's exactly what we need. Dropping a line a day here or on the page (if viable) with a rough ETA (we won't hold you to it) so we don't have to check 4 times a day would be icing on the cake. Thanks again for a great service and for caring for your customers needs. |
PGP key molecular F9B70769 fingerprint 9CDD C0D3 20F8 279F 6BE0 3F39 FC49 2362 F9B7 0769
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Kluge
Donator
Legendary
Offline
Activity: 1218
Merit: 1015
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January 08, 2013, 09:52:25 AM |
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Looks like progress? Hit "refresh" ~10m ago and it loaded the page I was looking for, though it appeared the db was rolled back a bit.
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ingrownpocket
Legendary
Offline
Activity: 952
Merit: 1000
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January 08, 2013, 10:00:53 AM |
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The database was rolled back at least 3 days from now.
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molecular
Donator
Legendary
Offline
Activity: 2772
Merit: 1019
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January 08, 2013, 11:33:14 AM |
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Looks like progress? Hit "refresh" ~10m ago and it loaded the page I was looking for, though it appeared the db was rolled back a bit.
Yep, backup seems a day or so old. but: IT'S BACK! yippiiieieeh! |
PGP key molecular F9B70769 fingerprint 9CDD C0D3 20F8 279F 6BE0 3F39 FC49 2362 F9B7 0769
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BTCGOLD
Sr. Member
Offline
Activity: 958
Merit: 256
Betking.io - Best Bitcoin Casino
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January 08, 2013, 11:39:00 AM |
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The backup seems to be 1 to 2 days old! I created some listenings and now they are GONE! what about my money? the items that had been sold are shipped and the money is GONE because they are no longer listed. anywhere.  ? |
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giszmo
Legendary
Offline
Activity: 1862
Merit: 1105
WalletScrutiny.com
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January 08, 2013, 12:24:55 PM |
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Waiting for some "back to normal" message before placing some 10 items … Crossing fingers  |
| ɃɃWalletScrutiny.com | Is your wallet secure?(Methodology)
WalletScrutiny checks if wallet builds are reproducible, a precondition for code audits to be of value. | ɃɃ |
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nexus6
Full Member
Offline
Activity: 128
Merit: 100
In Cryptography I Trust
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January 08, 2013, 12:57:33 PM |
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My last sell (4 Jan) and the money the buyer released has disappeared  It wasn't too much money though... |
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BTCGOLD
Sr. Member
Offline
Activity: 958
Merit: 256
Betking.io - Best Bitcoin Casino
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January 08, 2013, 01:14:00 PM |
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My last sell (4 Jan) and the money the buyer released has disappeared It wasn't too much money though... that happend to me either!! Item shippied but the sell is unfindable also the money |
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giszmo
Legendary
Offline
Activity: 1862
Merit: 1105
WalletScrutiny.com
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January 08, 2013, 01:19:56 PM |
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Feature: Please allow to filter for Auctions starting at 0. I find it all so cluttered by expensive crap that does not belong to the category and with such an option I could really stand out with stuff I really want to sell.
I'm planning to sell coins and the category "coins and bullions" is cluttered with totally overpriced stuff like "1 Deutsche Mark Coins 1962 & 1974" which are worth exactly 1€ and the auction starts at 3€. Your current policy attracts people to post shit hoping somebody will buy it some day. Barely any items labeled as auctions get any bids. Please create an incentive to put reasonable prices like eBay does. 1€ auctions for free. Everything else costs a listing fee. This is not to make you rich but to make it usable for your clients. You can re-invest this fee 100% into adwords for bitmit. I don't care but please introduce a fee or any incentive to not clutter the market with bullshit. It will not work if you allow crap all over the place.
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| ɃɃWalletScrutiny.com | Is your wallet secure?(Methodology)
WalletScrutiny checks if wallet builds are reproducible, a precondition for code audits to be of value. | ɃɃ |
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gabbynot
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January 08, 2013, 01:24:23 PM |
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The backup seems to be 1 to 2 days old! I created some listenings and now they are GONE! what about my money? the items that had been sold are shipped and the money is GONE because they are no longer listed. anywhere. ? Same here. Recent deposit, recent purchase from the last week are gone. |
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tosaki (OP)
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January 08, 2013, 03:31:13 PM |
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Don't worry. I will restore the missing orders now
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molecular
Donator
Legendary
Offline
Activity: 2772
Merit: 1019
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January 08, 2013, 03:39:01 PM |
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Don't worry. I will restore the missing orders now
Also orders from users that are now missing? One user ordered an item from my but trying to send him a message fails with "user not found". EDIT: site is blazingly fast now, congrats on the new server  |
PGP key molecular F9B70769 fingerprint 9CDD C0D3 20F8 279F 6BE0 3F39 FC49 2362 F9B7 0769
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Global BTC
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January 08, 2013, 04:53:29 PM |
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Don't worry. I will restore the missing orders now
When will that be done? There are BTC missing from my account... |
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zero3112
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January 08, 2013, 05:08:48 PM |
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You need to fix this fast my account was only a week old and is missing. The account doesn't even exist. Are the funds for my account still in escrow?
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tosaki (OP)
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January 08, 2013, 05:13:54 PM |
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@zero3112 , please tell me your PM.
Orders are back.
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zero3112
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January 08, 2013, 05:25:07 PM |
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@zero3112 , please tell me your PM.
Orders are back.
Did you just fixed it because my account works now? |
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tosaki (OP)
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January 08, 2013, 05:25:59 PM |
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@zero3112 , please tell me your PM.
Orders are back.
Did you just fixed it because my account works now? yes all data is back now |
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