C-CEX.com Trusted, Secure & Friendly Exchange Since 2013. 200+ Alts,USD,Low Fees

[BTCforJoe]

I received an Authorization failure notice twice from your website
http://prntscr.com/e0cqnn
http://prntscr.com/e0cqy8


Kindly check the above two IP addresses that tried to hack my account.

Recently I changed my password too and added 2FA to make the account secure. I can see that Pulse is not longer being traded on your website but I had a small balance which just disappeared and I was not even informed when Pulse was stopped on your website. It's fine as the balance was negligible but when an altcoin is stopped, atleast a notification should be sent to the users who invest in that coin.

They will tell you that they have tweeted about it and announced it on their homepage and sent out newsletters, and all that bullshit. C-Cex is a selfish exchange; I can't believe they still claim to be "Trusted, Secure & Friendly".

[BTCforJoe]

Here is the way that C-Cex handled a shitty situation... By being even shittier.

DO NOT TRUST C-CEX WITH YOUR COINS

Do not trust C-CEX, it do not give me back my BTC, and I waited for the ticket for two months and no reply at all.

That seems to be the way they do things. Very shadily. You'll get a response here, more than likely, but sad to see they don't give a shit about you in their support box on their site. Sorry dude.

I've had a horrible experience regarding a coin that was delisted. I know that c-cex sends out coins that are to be delisted, but I went through a tragic autumn here where my office building and block experienced a fire, which completely destroyed my devices, followed by a hurricane that tore through the country I live in that rendered the rest of my electronics useless. Although I still had access to my phone and internet, I did not specifically log in to c-cex to check on some coins that I had. I never received an email notification about the coins being delisted, and when I was finally able to get back on my feet and check my account, they had been delisted; thus my loss of the coins.

I've sent a ticket to the support team, explaining my situation, and they simply responded with the following:

2016-09-07 10:03:20 C-CEX support
https://twitter.com/CryptoCurrEncyX/status/759812188093710337

I then answered back explaining that I was not able to be online at this time, and if I had received an email regarding the very coin that I had in my account that was to be delisted, that I never would have lost them. If you read the tweet from the response above, it shows nothing about the specifics of which coin was to be delisted. I never received an email, to which the support simply replied:

2016-10-20 10:52:30 C-CEX support
We did sent e-mail notification to all users who subscribed to our newsletters.

I understand that you guys may be busy, but come on. Is there any way to show some sympathy and simply send me the coins that I had lost, due to unforeseen devastating circumstances? Wouldn't it have been courteous to have sent an email to the accounts of your customers holding a coin that is to be delisted, rather than just tweeting a generic tweet, and then requiring users to be subscribed to a newsletter to get de-listing news? The amount of the delisted coin may not be much to some, but it could literally help me on my way to buying and replacing electronics that I've lost in the fire and hurricane.

It's not because of my negligence that I was not able to move the coins from my account. If it was, I would tuck my tail between my legs and move on. But this is just an unfortunate circumstance that I'm hoping you can make right by looking into for me. It's just that I'm so damn salty with the way the responses are so short from your support team.

Can you please help me look into this and see if there is anything you can do to help me recover the coin? If so, please PM me or reply here so I can tell you which coin it is. Your help would be extremely appreciated!

fire, which completely destroyed my devices, followed by a hurricane

We announce coin removal everywhere. Here, on trading page, in twitter. We also do e-mail notifications with coin list and removal date. We give 2 weeks for withdrawals and after that we give even more days or weeks additionally. When we remove coin from exchange that means we modify exchange settings, clear server from coin blockchain. In order to do what you request we need to make exchange settings back again for this coin, setup wallet, sync it, connect to exchange and only after that you will be able to withdraw again. It's a lot of job and we do not obligated to do it as we remove coins with fair procedure.

I'm done with you, and I'll make it very clear to anyone who asks me not to use C-Cex anymore. Even Poloniex made a special circumstance for me that required more than what you would have had to do. Are you telling me that when you delist coins, the balance of remaining coins on the site just gets deleted? You couldn't simply give me the value of whatever coins you exchanged at the time for what they were worth at the time? The coin is now on the rise, so you'll still come out ahead if you're still holding the coins, or whatever the fuck you did with them.

Bullshit.

Enjoy my coins. And thanks for nothing. The only reason you extended your response is because I took this public here in the forums. In fact, your response to me in my ticket on your website is posted over SIX HOURS after your response here. Which means you only care about the perception of others, while giving a rats ass about your users.

Oh, and look, it's a copy and paste

FUCK YOU, C-CEX.

Like I said earlier; if it was due to my own negligence that I wasn't able to move my coins before you delisted them, I wouldn't be writing this here. And the way you go about delisting coins... is utter bullshit. You expect users to be active on your website, your twitter, or physically subscribe to some fucking newsletter. You seem to think that this is a fair way to inform users? Nah, dude. This is a horrible practice. The best practice would be to send an insite notification, which will obviously trigger an email notification, as your support ticket emails did, to let the users that are holding any coins to be delisted know that they are going to be delisted.

At the current method of doing things, you must be making a fortune off of people who leave their coins to get delisted. You purposefully make it appear like you're doing everything you can to let your customers know that they need to move their coins. But in fact, from personal experience, you don't give a fuck because you obviously profit from it.

FUCK YOU, C-CEX.

I may be taking this more personally because I'm at my biggest time of need ever in my life, but the way you handled this was utter bullshit. And I will make it known and go out of my way to recommend other exchanges before yours. Poloniex did a wonderful job responding to me and handling things in a civil matter. Even YoBit has better customer service than you.

Utter bullshit, and you could have handled this situation much better. It's apparent, especially with your short replies before this became public, that you don't give one shit about your customers.

[someonesomeone]

What is going on with Heat? Why is there still a buy wall even though the blockchain is up and running?

[lyynx]

C-Cex

Please clarify your position with HEAT. I and many others purchased HEAT tokens via your exchange and part of the purchase is to include the 1.5x multiplier once the coin launched, which it did.

Obviously you won't apply the multiplier during the buy wall, but after will you or will you not apply the multiplier to accounts that have not sold and allow us to trade and/or withdraw them?

[erikalui]

I am again getting the Authorization Failure message: http://prntscr.com/e1cybp

I activated 2FA but I can't get why am I receiving this message everytime from new IP addresses mentioned in the email. I have never received such messages from any other exchange website. I am confused as how it possible that someone is trying to hack my account again and again. Is this a problem from your side? I sent you a message with my account details. Please look into it.

[wargo]

I am again getting the Authorization Failure message: http://prntscr.com/e1cybp

I activated 2FA but I can't get why am I receiving this message everytime from new IP addresses mentioned in the email. I have never received such messages from any other exchange website. I am confused as how it possible that someone is trying to hack my account again and again. Is this a problem from your side? I sent you a message with my account details. Please look into it.

Is this your IP? You can disable these messages if you want.

[erikalui]

I am again getting the Authorization Failure message: http://prntscr.com/e1cybp

I activated 2FA but I can't get why am I receiving this message everytime from new IP addresses mentioned in the email. I have never received such messages from any other exchange website. I am confused as how it possible that someone is trying to hack my account again and again. Is this a problem from your side? I sent you a message with my account details. Please look into it.

Is this your IP? You can disable these messages if you want.

No, it's the IP address of the hacker who tried to get into my account. It's weird as I don't have any balance in my account and today I saw another person complaining about the same issue. This is the third time in 4 months that I'm receiving this mail.

[Bagwell]

t******o 2017-01-12 18:31:15

Hello,

I make a withdrawal and I didnt get any LEOcoins. I put transaction ID in block explorer of Leocoin but it doesnt exist.

-3000 LEO to LUtUmfAAYtLEC1oNqh7wnZjAR2yDR8Ay8q (734adc3bc0320f40dbad3e6ec9de3da5b75d0e63b08fd4afac76bc9617b3f615)

What is wrong?


t******o 2017-01-13 14:00:32

Can you please check you LEOcoin withdrawal system, what is wrong, why i didnt get my coins back?! Thanks
t******o 2017-01-13 14:06:43

Now I make withdrawal at the same address and I receiv 3 LEOcoins, but previous 3000 LEOcoins I didnt get. I hope you will solve my problem asap! Many thanks!
C-CEX support 2017-01-15 13:28:46

Hello!

Please, check your withdrawal transaction ID's with block explorer first. Withdrawal transaction ID can be found on your history page: https://c-cex.com/?id=h , Block explorer link can be found on main trading interface in coin info box (top right). In case you don't see your transaction in block explorer - please, reopen this ticket so we will investigate further.
Have a good day! Let us know if there is anything else we can help you with.

Thanks!
t******o 2017-01-15 15:12:15

I check my withdrawal transaction ID in every LEOcoin explorer which exist, but transaction ID doesnt exist.
I try to send 3 LEOs again to same address and I got them, but previous 3000LEO i still wait for transaction. Please chenck your system and send my 3000 LEOs!
Please help!
C-CEX support 2017-01-16 02:19:53

TX resended. Please, wait for confirmations.
t******o 2017-01-16 07:29:54

Still nothing... Can you please check again. I'm waiting for my coins 4days. Can you please solve my problem. Please help.
C-CEX support 2017-01-16 19:32:22

This TX does not get confirmation. Reason is uknown. We will contact leo dev.
t******o 2017-01-16 20:39:51

Crazy. Please inform me when TX will be done. How long it will take? Many thanks!
C-CEX support 2017-01-16 21:17:38

Waiting for response from LEO dev.
t******o 2017-01-16 21:38:19

Thanks.
t******o 2017-01-17 13:36:13

PoS blockchain needs a lot of transactions. If PoS blockchain lacks transactions take coins for payment of fees as from a random transaction. Maybe this is happened. It's not my fault. Who will cover my lost 3000 LEO and when i will get my coins from your exchange?
t******o 2017-01-17 16:40:40

You must rescan your LEOcoin daemon wallet to get my 3000 LEOcoins back. Command: lecoind -rescan
t******o 2017-01-18 21:00:59

When can I expect my LEOcoin withdraw?
C-CEX support 2017-01-19 00:12:09

Please, wait until maintenance finished.
t******o 2017-01-23 10:27:46

When can I expect my LEOcoin withdraw? I still wait from 12 January...
t******o 2017-01-24 18:08:23

Still nothing...? :/
C-CEX support 2017-01-24 23:32:53

Wallet in maintenance mode. Please wait until it's finished.
t******o 2017-01-27 14:50:32

Hello,
How many days I have to wait to get my money back? Still waiting for 3000 LEOcoins!
C-CEX support 2017-01-28 09:14:59

Wallet has issues. We are working to sync it. Please, wait...
t*****o 2017-01-30 19:35:47

Now the LEOcoin wallet is OK! But I didn't receiv my 3000LEOcoins to my address. When can I expect my coins? Still wait from 12 January! It's a long time! Please help!

-3000 LEO to LUtUmfAAYtLEC1oNqh7wnZjAR2yDR8Ay8q (734adc3bc0320f40dbad3e6ec9de3da5b75d0e63b08fd4afac76bc9617b3f615)


---------------------------------------------------------

My friend have a problem with c-cex support. Does anyone have any idea how to quickly solve the problem? On their coins he waiting a half month. Why support delaying the problem?

Thanks for help!

[c-cex]

I am again getting the Authorization Failure message: http://prntscr.com/e1cybp

I activated 2FA but I can't get why am I receiving this message everytime from new IP addresses mentioned in the email. I have never received such messages from any other exchange website. I am confused as how it possible that someone is trying to hack my account again and again. Is this a problem from your side? I sent you a message with my account details. Please look into it.

Looks like someone knows your e-mail address and trying to recover password with recover link. You have nothing to worry about if your e-mail box is safe and you have 2FA enabled. We usually detect IP's of those who make multiple requests of this kind and block it.

[c-cex]

My friend have a problem with c-cex support.

We do not have unserved tickets. Please, advise him to make sure his ticket is still open. Or tell him to make new ticket - we care all of them. Thanks.

[BTCforJoe]

t******o 2017-01-12 18:31:15

Hello,

I make a withdrawal and I didnt get any LEOcoins. I put transaction ID in block explorer of Leocoin but it doesnt exist.

-3000 LEO to LUtUmfAAYtLEC1oNqh7wnZjAR2yDR8Ay8q (734adc3bc0320f40dbad3e6ec9de3da5b75d0e63b08fd4afac76bc9617b3f615)

What is wrong?


t******o 2017-01-13 14:00:32

Can you please check you LEOcoin withdrawal system, what is wrong, why i didnt get my coins back?! Thanks
t******o 2017-01-13 14:06:43

Now I make withdrawal at the same address and I receiv 3 LEOcoins, but previous 3000 LEOcoins I didnt get. I hope you will solve my problem asap! Many thanks!
C-CEX support 2017-01-15 13:28:46

Hello!

Please, check your withdrawal transaction ID's with block explorer first. Withdrawal transaction ID can be found on your history page: https://c-cex.com/?id=h , Block explorer link can be found on main trading interface in coin info box (top right). In case you don't see your transaction in block explorer - please, reopen this ticket so we will investigate further.
Have a good day! Let us know if there is anything else we can help you with.

Thanks!
t******o 2017-01-15 15:12:15

I check my withdrawal transaction ID in every LEOcoin explorer which exist, but transaction ID doesnt exist.
I try to send 3 LEOs again to same address and I got them, but previous 3000LEO i still wait for transaction. Please chenck your system and send my 3000 LEOs!
Please help!
C-CEX support 2017-01-16 02:19:53

TX resended. Please, wait for confirmations.
t******o 2017-01-16 07:29:54

Still nothing... Can you please check again. I'm waiting for my coins 4days. Can you please solve my problem. Please help.
C-CEX support 2017-01-16 19:32:22

This TX does not get confirmation. Reason is uknown. We will contact leo dev.
t******o 2017-01-16 20:39:51

Crazy. Please inform me when TX will be done. How long it will take? Many thanks!
C-CEX support 2017-01-16 21:17:38

Waiting for response from LEO dev.
t******o 2017-01-16 21:38:19

Thanks.
t******o 2017-01-17 13:36:13

PoS blockchain needs a lot of transactions. If PoS blockchain lacks transactions take coins for payment of fees as from a random transaction. Maybe this is happened. It's not my fault. Who will cover my lost 3000 LEO and when i will get my coins from your exchange?
t******o 2017-01-17 16:40:40

You must rescan your LEOcoin daemon wallet to get my 3000 LEOcoins back. Command: lecoind -rescan
t******o 2017-01-18 21:00:59

When can I expect my LEOcoin withdraw?
C-CEX support 2017-01-19 00:12:09

Please, wait until maintenance finished.
t******o 2017-01-23 10:27:46

When can I expect my LEOcoin withdraw? I still wait from 12 January...
t******o 2017-01-24 18:08:23

Still nothing...? :/
C-CEX support 2017-01-24 23:32:53

Wallet in maintenance mode. Please wait until it's finished.
t******o 2017-01-27 14:50:32

Hello,
How many days I have to wait to get my money back? Still waiting for 3000 LEOcoins!
C-CEX support 2017-01-28 09:14:59

Wallet has issues. We are working to sync it. Please, wait...
t*****o 2017-01-30 19:35:47

Now the LEOcoin wallet is OK! But I didn't receiv my 3000LEOcoins to my address. When can I expect my coins? Still wait from 12 January! It's a long time! Please help!

-3000 LEO to LUtUmfAAYtLEC1oNqh7wnZjAR2yDR8Ay8q (734adc3bc0320f40dbad3e6ec9de3da5b75d0e63b08fd4afac76bc9617b3f615)


---------------------------------------------------------

My friend have a problem with c-cex support. Does anyone have any idea how to quickly solve the problem? On their coins he waiting a half month. Why support delaying the problem?

Thanks for help!

Obviously, C-Cex doesn't do their due diligence. They simply add any shitcoin of anyone who is willing to pay to have their coin listed. Kind of sad that a coin tx has been stuck for WEEKS from a "Trusted, Secure & Friendly" exchange...

It's pretty shameful, if you ask me.

[Bagwell]

t******o 2017-01-12 18:31:15

Hello,

I make a withdrawal and I didnt get any LEOcoins. I put transaction ID in block explorer of Leocoin but it doesnt exist.

-3000 LEO to LUtUmfAAYtLEC1oNqh7wnZjAR2yDR8Ay8q (734adc3bc0320f40dbad3e6ec9de3da5b75d0e63b08fd4afac76bc9617b3f615)

What is wrong?


t******o 2017-01-13 14:00:32

Can you please check you LEOcoin withdrawal system, what is wrong, why i didnt get my coins back?! Thanks
t******o 2017-01-13 14:06:43

Now I make withdrawal at the same address and I receiv 3 LEOcoins, but previous 3000 LEOcoins I didnt get. I hope you will solve my problem asap! Many thanks!
C-CEX support 2017-01-15 13:28:46

Hello!

Please, check your withdrawal transaction ID's with block explorer first. Withdrawal transaction ID can be found on your history page: https://c-cex.com/?id=h , Block explorer link can be found on main trading interface in coin info box (top right). In case you don't see your transaction in block explorer - please, reopen this ticket so we will investigate further.
Have a good day! Let us know if there is anything else we can help you with.

Thanks!
t******o 2017-01-15 15:12:15

I check my withdrawal transaction ID in every LEOcoin explorer which exist, but transaction ID doesnt exist.
I try to send 3 LEOs again to same address and I got them, but previous 3000LEO i still wait for transaction. Please chenck your system and send my 3000 LEOs!
Please help!
C-CEX support 2017-01-16 02:19:53

TX resended. Please, wait for confirmations.
t******o 2017-01-16 07:29:54

Still nothing... Can you please check again. I'm waiting for my coins 4days. Can you please solve my problem. Please help.
C-CEX support 2017-01-16 19:32:22

This TX does not get confirmation. Reason is uknown. We will contact leo dev.
t******o 2017-01-16 20:39:51

Crazy. Please inform me when TX will be done. How long it will take? Many thanks!
C-CEX support 2017-01-16 21:17:38

Waiting for response from LEO dev.
t******o 2017-01-16 21:38:19

Thanks.
t******o 2017-01-17 13:36:13

PoS blockchain needs a lot of transactions. If PoS blockchain lacks transactions take coins for payment of fees as from a random transaction. Maybe this is happened. It's not my fault. Who will cover my lost 3000 LEO and when i will get my coins from your exchange?
t******o 2017-01-17 16:40:40

You must rescan your LEOcoin daemon wallet to get my 3000 LEOcoins back. Command: lecoind -rescan
t******o 2017-01-18 21:00:59

When can I expect my LEOcoin withdraw?
C-CEX support 2017-01-19 00:12:09

Please, wait until maintenance finished.
t******o 2017-01-23 10:27:46

When can I expect my LEOcoin withdraw? I still wait from 12 January...
t******o 2017-01-24 18:08:23

Still nothing...? :/
C-CEX support 2017-01-24 23:32:53

Wallet in maintenance mode. Please wait until it's finished.
t******o 2017-01-27 14:50:32

Hello,
How many days I have to wait to get my money back? Still waiting for 3000 LEOcoins!
C-CEX support 2017-01-28 09:14:59

Wallet has issues. We are working to sync it. Please, wait...
t*****o 2017-01-30 19:35:47

Now the LEOcoin wallet is OK! But I didn't receiv my 3000LEOcoins to my address. When can I expect my coins? Still wait from 12 January! It's a long time! Please help!

-3000 LEO to LUtUmfAAYtLEC1oNqh7wnZjAR2yDR8Ay8q (734adc3bc0320f40dbad3e6ec9de3da5b75d0e63b08fd4afac76bc9617b3f615)


---------------------------------------------------------

My friend have a problem with c-cex support. Does anyone have any idea how to quickly solve the problem? On their coins he waiting a half month. Why support delaying the problem?

Thanks for help!

Obviously, C-Cex doesn't do their due diligence. They simply add any shitcoin of anyone who is willing to pay to have their coin listed. Kind of sad that a coin tx has been stuck for WEEKS from a "Trusted, Secure & Friendly" exchange...

It's pretty shameful, if you ask me.

3 weeks the same answer:

C-CEX support 2017-01-30 22:50:41

Wallet has issues. We are working to sync it. Please, wait...

[smaxer]

I've requested a withdrawal of 0.35 BTC and my account got banned and withdraw also not sent?!?

https://i.imgur.com/nWIhDjm.png

Is this exchange turning into scam? Please unlock my account and send me my withdrawal.

[Bagwell]

I've requested a withdrawal of 0.35 BTC and my account got banned and withdraw also not sent?!?



Is this exchange turning into scam? Please unlock my account and send me my withdrawal.

It's crazy... I warned my friends to not use c-cex anymore, becouse my friend still waiting for withdraw (3 weeks)      .

[smaxer]

I've requested a withdrawal of 0.35 BTC and my account got banned and withdraw also not sent?!?

https://i.imgur.com/nWIhDjm.png

Is this exchange turning into scam? Please unlock my account and send me my withdrawal.

It's crazy... I warned my friends to not use c-cex anymore, becouse my friend still waiting for withdraw (3 weeks)      .

Got answer from support and now I can login again. Thank you ccex support for fast reply.

[Bagwell]

http://imgur.com/a/nZq4h

The wallet status is ok, but where is withdrawal?

[c-cex]

The wallet status is ok, but where is withdrawal?

Here is a link to create ticket: https://c-cex.com/?id=support

[c-cex]

Swiscoin [SCN] trading removed because of broken blockchain.

Feb, 1 we detected many transactions like this:

https://www.scnblockchain.com/tx/9a7e04735ade198a499088438f01a7d459e4d701af910d62d7a14716b72863f0
https://www.scnblockchain.com/tx/54473ff263cdadddbc0e1c8a101e771f9f0a54b1ae172eb0441ff027f28629bd
...

What you see in this transaction is successful double spend attack on SCN blockchain. (yesterday block explorer shown no inputs for them. Now you can see there "Double spent attempt detected." text)

Those transactions was normal deposits to C-CEX which got >20 confirmations. Of course they were posted to balances and owner of those accounts was able to sell them for BTC and withdraw BTC instantly.

Of course after several hours, when attacker removed hashpower,  those transactions was invalidated and our wallet instead of several confirmations start to show them unconfirmed and coins from them are no longer was counted on our balance.

We let SCN support team aware about this issue with no delay and they ask us to wait for resolution. Recently, after several attempts to acquire  solution from them we got answer: "sorry to say but we can not help you".

We state that SCN blockchain was successfully attacked with double spend attack and SCN wallet was not designed to withstand it nor owners of this coin to detect it fast and control fraud hashpower.

As we had heavy deposits which are invalidated now - we end up with not enough coins in our SCN wallet to allow withdrawals.

It was impossible for C-CEX deposit engine to detect somehow those transactions because they looked exactly the same as legit. This issue happened because flaws in SCN wallet and blockchain design and low attention of owners to their coin blockchain.

If you have buy orders open for SCN - you can cancel them here: https://c-cex.com/?id=orders

[copychicken]

Thank you very much C-cex for pointing that out... You saved us from a great loss..

[moneyearn]

scn is closed
what happened to our money

can we make a withdraw
have we lost everything
what happened now