I'm sorry BR but I really need to bring this in public;
Around 10th of July I've made 12 payments to both sha256 and scrypt rig owners (~3.3 btc) . BR payment system completely crashed, and those 10ghs and 4ghs scrypt rigs showed 0 hash ( btw the owner is "lxp365" -do not rent from this guy it's a total fraud) .
I opened a support ticket immediately, but it took 14 days to get those refunds. However, the most interesting part was that I was charged the
3% FEE ON THE REFUNDS !!! 
I was communicating mostly with lesley banister that BTW is the WORST SUPPORT person EVER !!! E V E R !!!
Besides his unprofessional and rude manner, it looks like he doesn't even know what he's doing there !
I will share only his answer after I sent couple of inquiries to their system regarding the biggest 2 out of the 12 payments:
"There has been an error in our system between payments not recognized and rigs offline refunds.
Unfortunately, the rig owner has been paid in error.
The payments guy is currently in the process of retrieving the full amount of btc from the rig owner.
However, that may take a while as we are not in control of each individual and their response time.
Please note that our staff is working on this matter and
will get your btc to you soon but there is no definite date of complete resolution.
Again, I apologize for this strange and freak error and have just uncovered it this afternoon by cross referencing many details.
Try to be patient and await further reply from me."
I really couldn't believe my eyes as I was reading this reply; who needs BR if they don't step in for this kind of situations
They made a total mess and didn't want to take responsibility for that !!! And on top of that they charged a fee when they finally decided to refund for those rentals !
I've been with BR for really long time both as a renter and rig owner, but looks like things have really changed there so it's time to move to miningrigrentals.
Good luck to all !
