BC.GAME - CASINO-SPORTBOOK, OFFICIAL SPONSOR LEICESTER CITY!

[Raflesia]

Lastly, it's important for a company to defend its reputation that takes a long time and many initiatives to gain, than wanting to gamble and risk their reputation by trying to delay or reject a user withdrawal with a possibility of more bets from the user.

It all comes down to reputation, and I think that when a site is already quite large, it is unlikely to delay payments unless there are some issues related to withdrawals.
Sometimes, by looking at examples of some complaints, there are always some issues where they cross the line, such as problems with KYC or using things like VPNs that cause obstacles due to violations of the established Terms of Service. Another possibility is that some systems are experiencing issues like errors or the like, so I don’t think we can immediately accuse a website (not just BC.Game) if we can’t withdraw the money we want to because we need to identify the root of the problem—whether we intentionally or unintentionally violated certain terms or if the issue stems from errors on the site.

A reputable site wouldn’t face complex issues over minor problems, so I think this situation should be analyzed from multiple angles before drawing conclusions.

[Kavelj22]

Really don't understand what going on here. Also that person has successfully did KYC on other casinos with same documents, so why can't he be accepted on this casino ?

It becomes usual for bcgame to be in such disputes about verifications. Support is not responding and kyc docs rejected then contact is blocked. Some of them succeeded to resolve the problem in btt forum but we don't know how many of them since there are some other unsolved cases.

It’s very hard to conclude immediately since some player that truly commit violation might use this opportunity to stir the BC reputation by providing accusations with engineered evidence.

I’m not saying that we shouldn’t believe rather let’s wait for the representative to step in here before we jump in to conclusion.

They have active signature campaign here which means they monitor the forum discreetly.

Yes i can admit that they do really care about bitcointalk community, but i can't ignore the strange behavior of those official representatives in monitoring some cases. In some cases, they come and solve the issue without a lot of drama. While in some other cases, some users had to contact them via HD who hasn't any official status in bcgame team.

Simple to notice how many accusations all related to Kyc procedures which made us think that employees in bcgame don't really care about doing their tasks professionally. And the last big one about someone who even filled lawsuits against the company claiming to be scammed of $1.5 million.

[kawetsriyanto]

UPDATE: After I wrote off BC.game as a scam and threw away my balance since they blocked my withdrawal, BC game have now changed my verification status to approved (without any further nudging from me.....)

This also means that my initial verification submission was perfectly fine and wrongly blocked since I haven't resubmitted anything...........

Did they just delay my withdrawal to encourage me to throw away the balance..............................................

I believe they never try to delay it. They just solved it now after they got enough investigation.
There is no value to delay your withdraw, they must be very aware that it only brings a problem. If there is no something suspicious with your verification, it should easily be accepted. Anyway, the status is approved already, you must stop complaining now.  

I appreciate the support and I should have been more patient. Live chat told me there was no chance of manually reviewing or reversing the verification. I guess my punishment is the balance I threw away.

Next time, you don't only focus on the live chat. Just try other ways! And be more patient. 

[Fivestar4everMVP]

Lastly, it's important for a company to defend its reputation that takes a long time and many initiatives to gain, than wanting to gamble and risk their reputation by trying to delay or reject a user withdrawal with a possibility of more bets from the user.

It all comes down to reputation, and I think that when a site is already quite large, it is unlikely to delay payments unless there are some issues related to withdrawals.
Sometimes, by looking at examples of some complaints, there are always some issues where they cross the line, such as problems with KYC or using things like VPNs that cause obstacles due to violations of the established Terms of Service. Another possibility is that some systems are experiencing issues like errors or the like, so I don’t think we can immediately accuse a website (not just BC.Game) if we can’t withdraw the money we want to because we need to identify the root of the problem—whether we intentionally or unintentionally violated certain terms or if the issue stems from errors on the site.

A reputable site wouldn’t face complex issues over minor problems, so I think this situation should be analyzed from multiple angles before drawing conclusions.

You are absolutely right, humans and not perfect and the system too is not perfect, both are prone to making certain mistakes or sometimes, certain type of errors might or may just show up without any form of warning, most especially as it concerns the system, this is why it's very important to not immediately take sides when ever any user is reporting any issue with a casino.

Like you said, issue may be from the users side as he or she may have violated one or more of that casinos terms and conditions constituting to the issue, the user him of herself may also at that same time try to conceal their own mistakes or misdeeds and put everything on that casino, and this is the area where proper investigation to find out what really happened is very necessary.
But still, casinos should try to get more involved with their community, when ever any user comes up with any type of issue, the casino management should wait until the community beg them to respond before they send a delegate to respond and treat the issue, this type of attitude is unprofessional and not a good way to run a business.

[happybitcoinph]

Just learned this morning here that a withdrawal request here in BC.Game requires both Basic and Advanced Verification. If I remember correctly, only basic verification was needed before, as I was able to withdraw fiat back then. But earlier, when I initiated a withdrawal, the amount was refunded, and my withdrawal for fiat and crypto got suspended, and I was told to contact support.

A bit hassle for me since it's just a $50 USDT withdrawal. The starting balance came from their free BCD offer that I received through my email. I received $10 worth of BCD, and it requires 30x turnover. Imagine how long it would take to finish that with only $10 BCD as a starting balance. Well, free money after all, so I decided to waste my time. Sweet Bonanza 1000 - Bet Php 3.75, 6.25, 8.50 - 1000x Auto Quick Spin. Damn, scatter is raining, and even on a normal spin, the rewards are awesome, which I'm sure I would never have experienced if I were betting with my own deposit money.

Moving forward, I reached the turnover required after over 3 hours of auto spin and successfully claimed the $10 BCD as a real balance. Now playing with real balance for another 2 hours, I managed to reach $100 and decided to swap it on USDT and withdraw it. But rejected. After completing the Advanced Verification, which is really tough for me as I don't own any active statement docs within the last 3 months and our utilities and bills weren't named by me, the withdrawal is still suspended. The support told me that my issue was already escalated to the right team.

Got a bit sad since I worked for it for many hours, then no smooth withdrawal for me. Yeah, came from a free bonus, but effort is effort. I decided to take a nap to rest a bit, and after 2 hours, the withdrawal is now smooth.

Lesson: Don't get mad right away towards CS or the site itself after reporting an issue. Give them time to work on our issue. (But seriously, I'm not that kind of customer )

[Mahdirakib]

After completing the Advanced Verification, which is really tough for me as I don't own any active statement docs within the last 3 months and our utilities and bills weren't named by me, the withdrawal is still suspended. The support told me that my issue was already escalated to the right team.

Have they marked your verification as successful? Maybe they are taking time to verify your documents from their side. Anyway, the advanced level KYC verification was always there. That's not a new thing. I can see that you are already aware of the fact that such issues take time to solve. You have just shared your situation here, not complaining about anything yet. Still, don't be surprised if they mark your verification as failed after taking some time. Your address verification documents could be the reason there.

[happybitcoinph]

After completing the Advanced Verification, which is really tough for me as I don't own any active statement docs within the last 3 months and our utilities and bills weren't named by me, the withdrawal is still suspended. The support told me that my issue was already escalated to the right team.

Have they marked your verification as successful? Maybe they are taking time to verify your documents from their side. Anyway, the advanced level KYC verification was always there. That's not a new thing. I can see that you are already aware of the fact that such issues take time to solve. You have just shared your situation here, not complaining about anything yet. Still, don't be surprised if they mark your verification as failed after taking some time. Your address verification documents could be the reason there.

Before I can withdraw with only Basic Verification verified. But I think that was a year ago, though.

The advanced verification took just less than a minute to be verified. So quick!

The issue is, my withdrawal is still suspended after complying with that. Anyway, all is good now. Withdrawal success.

[aylabadia05]

Live is underway.
BC.game is calling it the Wednesday Slot Adventure!
I see that the slot game Bananas is already streaming at 20,000.

If we follow along and watch until the end, there will definitely be a sensational win that will make us viewers happy, let alone the players.
How they enjoy playing at BC.game. The bet isn't $1, but just look at how much.

at x.com @bcgame.

[Raflesia]

It all comes down to reputation, and I think that when a site is already quite large, it is unlikely to delay payments unless there are some issues related to withdrawals.
Sometimes, by looking at examples of some complaints, there are always some issues where they cross the line, such as problems with KYC or using things like VPNs that cause obstacles due to violations of the established Terms of Service. Another possibility is that some systems are experiencing issues like errors or the like, so I don’t think we can immediately accuse a website (not just BC.Game) if we can’t withdraw the money we want to because we need to identify the root of the problem—whether we intentionally or unintentionally violated certain terms or if the issue stems from errors on the site.

A reputable site wouldn’t face complex issues over minor problems, so I think this situation should be analyzed from multiple angles before drawing conclusions.

You are absolutely right, humans and not perfect and the system too is not perfect, both are prone to making certain mistakes or sometimes, certain type of errors might or may just show up without any form of warning, most especially as it concerns the system, this is why it's very important to not immediately take sides when ever any user is reporting any issue with a casino.

Like you said, issue may be from the users side as he or she may have violated one or more of that casinos terms and conditions constituting to the issue, the user him of herself may also at that same time try to conceal their own mistakes or misdeeds and put everything on that casino, and this is the area where proper investigation to find out what really happened is very necessary.
But still, casinos should try to get more involved with their community, when ever any user comes up with any type of issue, the casino management should wait until the community beg them to respond before they send a delegate to respond and treat the issue, this type of attitude is unprofessional and not a good way to run a business.

As gamblers, especially those who are still on the same site, we will certainly remain neutral and will not justify other sites/gamblers who make complaints before the issues are proven, because this is really just a matter of communication. If there is a complaint, communication for resolution must be carried out so that everything continues to run smoothly.

If the error is caused by the system, the site administrators clearly know what to do. However, if the issue stems from the player, we cannot support the complaint, as that would be unfair to the site.
We must remain neutral about everything, without favoring either the players or the site, because ultimately, if one party is at fault, we cannot justify it. Therefore, it is important to consider both sides before deciding whether the site is at fault or if the player has violated the TOS that have been established.

[GreatArkansas]

I'm curious if I will deposit PHP (our local fiat currency) from my account, and I want to convert it to USDT? I can't see an option for PHP in the Swap page of BC.GAME.
Is there any way or alternative?

[maydna]

Live is underway.
BC.game is calling it the Wednesday Slot Adventure!
I see that the slot game Bananas is already streaming at 20,000.

If we follow along and watch until the end, there will definitely be a sensational win that will make us viewers happy, let alone the players.
How they enjoy playing at BC.game. The bet isn't $1, but just look at how much.

at x.com @bcgame.

I give up when checking the base bet. That is too much money for me. I cannot even risk $1 as the base bet. That player should have much money to risk a lot for playing gambling but that player deserves those big wins.

I missed that stream but I am sure other streams will show. Perhaps that will be exciting to watch while relax.

[salad daging]

I'm curious if I will deposit PHP (our local fiat currency) from my account, and I want to convert it to USDT? I can't see an option for PHP in the Swap page of BC.GAME.
Is there any way or alternative?

At BC.game, there is no swap feature for local currencies; it only applies to cryptocurrencies again—so if you deposit local currency, that is all you can withdraw.

But if you deposit other cryptocurrencies, it will be easy to swap them for other coins.
And I don't think there is any other alternative for swapping PHP for other tokens.

[betswift]

I'm curious if I will deposit PHP (our local fiat currency) from my account, and I want to convert it to USDT? I can't see an option for PHP in the Swap page of BC.GAME.
Is there any way or alternative?

At BC.game, there is no swap feature for local currencies; it only applies to cryptocurrencies again—so if you deposit local currency, that is all you can withdraw.

But if you deposit other cryptocurrencies, it will be easy to swap them for other coins.
And I don't think there is any other alternative for swapping PHP for other tokens.

Can it be done with our currencies though, or it's PHP excluded?

[Mahdirakib]

I'm curious if I will deposit PHP (our local fiat currency) from my account, and I want to convert it to USDT? I can't see an option for PHP in the Swap page of BC.GAME.
Is there any way or alternative?

None of the crypto casinos support Fiat to Crypto exchange directly on their platform. Some casinos allow the users to buy crypto through a 3rd party service and get the deposit directly on their casino account. BCgame has the "Buy Crypto" option as well. They are using 'Onramper' to provide this service to the users.

Still, BCgame has an option for users to withdraw their fiat deposited balance in USDT. In that case, your account need to be KYC verified and your VIP rank need to be 56 at least.

[joeperry]

Still, BCgame has an option for users to withdraw their fiat deposited balance in USDT. In that case, your account need to be KYC verified and your VIP rank need to be 56 at least.

Any amount, you are required to undergo KYC and need to be at least rank 56? Seems like a little bit requirement for changing your fiat to USDT but valid reason. Since they are using 3rd party service, I'm pretty sure that there's a service fee and if you really don't need crypto I think it's better to stay in fiat, I haven't used this feature yet since I experience like this in other gambling site and I tried to convert my fiat to crypto and the charge is really expensive so it's either I'll just play in crypto or stay in fiat.

[bangjoe]

After completing the Advanced Verification, which is really tough for me as I don't own any active statement docs within the last 3 months and our utilities and bills weren't named by me, the withdrawal is still suspended. The support told me that my issue was already escalated to the right team.

Have they marked your verification as successful? Maybe they are taking time to verify your documents from their side. Anyway, the advanced level KYC verification was always there. That's not a new thing. I can see that you are already aware of the fact that such issues take time to solve. You have just shared your situation here, not complaining about anything yet. Still, don't be surprised if they mark your verification as failed after taking some time. Your address verification documents could be the reason there.

Certainly not a few complaints available, the team is busy checking, so the working day is quite ready and the case is in the queue, BC Game is a big casino so I think it's natural, more patiently waiting.

Usually they ask for work time for examination on weekdays, so it's quite patient.

The possibility of invalid documents can also be the biggest factor why veryification requires a long time.

[holydarkness]

[...]

[...]

Certainly not a few complaints available, the team is busy checking, so the working day is quite ready and the case is in the queue, BC Game is a big casino so I think it's natural, more patiently waiting.

Usually they ask for work time for examination on weekdays, so it's quite patient.

The possibility of invalid documents can also be the biggest factor why veryification requires a long time.

Before I can withdraw with only Basic Verification verified. But I think that was a year ago, though.

The advanced verification took just less than a minute to be verified. So quick!

The issue is, my withdrawal is still suspended after complying with that. Anyway, all is good now. Withdrawal success.

It's done and the fund successfully withdrawn, if you read carefully. Unless I am the one who interpret the whole discussion wrongly? In that case, happycoinph, mind to nudge me with your UID, in case you're still facing issue with BC, I'll nudge someone to attend to your situation.

[Youngrebel]

Still, BCgame has an option for users to withdraw their fiat deposited balance in USDT. In that case, your account need to be KYC verified and your VIP rank need to be 56 at least.

Any amount, you are required to undergo KYC and need to be at least rank 56? Seems like a little bit requirement for changing your fiat to USDT but valid reason. Since they are using 3rd party service, I'm pretty sure that there's a service fee and if you really don't need crypto I think it's better to stay in fiat, I haven't used this feature yet since I experience like this in other gambling site and I tried to convert my fiat to crypto and the charge is really expensive so it's either I'll just play in crypto or stay in fiat.

I support your expression. It is good to use the currency the gambler deposited to the casino because as you said to convert is costly but it is good for casinos to have conversion free process so that gamblers would not have to spent extra money. I believed B.C game was doing that free before and some other casinos were doing it too.
The gambler can use the default currency. The most important thing in any casino is the smooth deposit (fast) and the smooth withdrawing. And once these are okay they win the public trust.

[happybitcoinph]

I'm curious if I will deposit PHP (our local fiat currency) from my account, and I want to convert it to USDT? I can't see an option for PHP in the Swap page of BC.GAME.
Is there any way or alternative?

No mate. Swap is not available from fiat to local. If you deposit PHP, you can only withdraw it on supported fiat withdrawal options.

Still, BCgame has an option for users to withdraw their fiat deposited balance in USDT. In that case, your account need to be KYC verified and your VIP rank need to be 56 at least.

I was able to withdraw FIAT at VIP level 3 using E-Wallet before, but that was, I think, a year ago or more. I tried looking at my transaction history to show proof, but unfortunately, the only viewable dates available are starting from May 4, 2025.

Is this true that now you need VIP level 56 for fiat withdrawal? I think that was too much if that's true.

I deposited 2 times yesterday with my fiat, but lost it, that's why I haven't tried yet FIAT withdrawal yet.

It's done and the fund successfully withdrawn, if you read carefully. Unless I am the one who interpret the whole discussion wrongly? In that case, happycoinph, mind to nudge me with your UID, in case you're still facing issue with BC, I'll nudge someone to attend to your situation.

Everything is now good since my first post. Thank you.

But since you opened up that you will nudge someone there, currently, I have a fiat deposit that has been pending for over an hour now.  I know it might be 3rd third-party merchant problem, but I already sent a ticket on the SPEED UP option. If still not processed in the next few hours, I will DM you. Thank you.

[holydarkness]

Everything is now good since my first post. Thank you.

But since you opened up that you will nudge someone there, currently, I have a fiat deposit that has been pending for over an hour now.  I know it might be 3rd third-party merchant problem, but I already sent a ticket on the SPEED UP option. If still not processed in the next few hours, I will DM you. Thank you.

Uhh... I've nudge my contact with rough details about it. They kindly asked you to wait for at least 24 hours before taking action of any escalation, as the deposit will quite likely goes through in hours. If by 24 hours [not next few hours] it is not sitting in your account yet, don't be shy to poke me in PM, I'll nudge my contact and get it looked at.