Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals!|ARGENTINA & AVFC

[ryzaadit]

-snip-

I just want to clear up this post, because the discussion seem wrong by some people.

"Indonesia" is not on the list blacklisted to use "Duelbits" we only got blacklisted on the "Software Service" the casino was using. Example like "NetEnt Restriction". Most of the blacklist is came from the provider internet.

Some internet provider still not-blocked the site.

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[Solosanz]

Holy molly there's a lucky gambler who turn $10 become $63,000 at single bet, I think it's a crazy number to win since I never hit such huge multipliers until now. To be honest Wanted Dead or Alive slot is suck for me because I mostly suffer losses when playing on this slots. Gates of Olympus is a slot where mostly I play because many of my friends are playing this slot too. Maybe I need to try Wanter Dead or Alive slot when I have a free time to gamble.


https://twitter.com/Duelbits/status/1579939900593303552

[ryzaadit]

-snip

Dead or Alive is a sucks money slot.

But the chance of getting high multiplier once you passed the bloodbath especially reaching maximum winning is high + mystery. Comparing to "Gate of Olympus" the max win from this slot is lag a rekt slot (Easy to be recognize, If you getting a high multiplier over and over again you're gonna get max win.

Meanwhile, Dead or Alive is not showing a pattern max win before we get it .

[FanEagle]

that's correct abel1337
if the country where you are bans a website it's probably best to search for an alternative website instead of going against the ToS to play
otherwise you may even win but have your wins invalidated due to breaking the ToS

tuff game

Right they have clearly stated that it's restricted region and you can't register on duelbits if you are from that area so use of VPN is also prohibited because you are indirectly bypassing the restrictions of casino so your account can be blocked with funds in them which is why there's always risk in them so be careful about this thing and don't openly post image for it.

There are way too many people in the world who gambles from places that they shouldn't gamble. So much so that one of the owners of a gambling casino is from a place where it is not allowed and yet gambles, he is literally the owner, and where he lives is against the rules to gamble there, and everyone knows where he is, and he still gambles from there and streams it.

So all in all, I would guess that there will also be a ton of people who are gamblers and will do the same and gamble via VPN or something to get away with it, which is of course a shame but it does happen. Which is why I wouldn't really be worried about anything regarding this situation to be fair.

[LUCKMCFLY]

I see a loyalty bonus as a reward for those who persevere and those who believe in the casino, I don't see it badly, and I'm happy for those players who are always there and standing up for the casino, Duelbits is a casino that does not disappoint, and that it has everything to be one of the best casinos in the forum.

And it is as you say, sometimes there are very new casinos that always offer incredible bonuses, but the problem starts when there are misunderstandings with the bonus requirements, the players are surprised when they give very high bonuses, that for them means that there are more options to win and more opportunities to win, when they are new casinos, you have to be more measured in knowing how to make the movements, as such, it is money that we are risking.

A loyalty bonus is a thank you to its regulars because they help the casino to be big and grow well and its regulars welcome it by continuing to play at that casino.
But suppose the casino provides a bonus and does not explain the terms and conditions for getting the bonus. In that case, there may be a misunderstanding between the casino and its customers.
But so far, Duelbits has provided the best for its customers and I'm sure Duelbits will always pay attention to this because they want to satisfy their customers.
So this is a fortune for its customers who can get the bonus.

Well, I have been in casinos that have come out and the terms are not clear, and when the players win and want to withdraw they do not allow them to have their fund withdrawals, and that is a problem that becomes very big when they do not know how to deal with it, sometimes things get out of hand because the casino had that bug, and it makes it known, but in the same way if the casino is wrong in favor of them, I think they have not made any corrections and that is the dilemma, So when you are in a Duelbits style casino it is something else, it is a very solid casino, it is solvent and there is always very good attention to its customers, in addition to its always being clear with its terms.

We've all probably been in one or more casinos that don't really care about their users so we move to casinos that always provide the best for their users.
And actually, most users just want to get a place to play gambling that can provide opportunities and security, regardless of whether the casino has not implemented KYC or has implemented it for some members.
And when users have found the right casino, they will stay and play at it because that place already provides fun that they don't find in other casinos.
Casinos need to be aware of this to ensure they can still provide the best service to their members and Duelbits has been doing this for a long time.

In this you are very right, for me Duelbits is one of the casinos that have always been very attentive to their players, I also have to say that when there have been some inconveniences, the support they have is spectacular, they always help and give enough support to the time and according to all the demands that many of us have and need, for me Duelbits has everything to become one of the best casinos in the whole world, here in the forum they have a lot of receptivity, it is obvious that many complain about the directives to comply with a mandatory KYC that is always and for everything not only here, but in all casinos, at some point all casinos will have that requirement.

It is expected that "some" problems can't be solved on live support because it takes a long time.

Off course.

Live-support only can solved or helping a most user assistance question or issue, for other issue who need some department to be solved they need to get some answer from developer.

Is always like that, because I work as customer service as well on some project.

The support has been supplied with the basic of handling any ticket and help the customers if they can solve the issue on their own only but if there is some technical aspects involved which needs to be handled by developers and team then they will forward the case to the team and ask you to wait.This is procedure on almost every casino and good to know you are into this business.

in my opinion, casinos need to train their employees in the support department, for example, the ideal would be the following:

the casino would hire 5 support employees who had programming knowledge, how a casino works from the code, games and frequent problems and then the casino would submit these employees to training that would consist of: knowing everything about the casino, casino TOS , fees and time of withdrawal, deposits... everything!

with that, when a customer had a problem, the support guy wouldn't need to forward the problem to the technical department, he would be able to say what is happening with the customer's account and only when it was to solve the problem and that support would forward it to the department technician. what has been happening is that the support guys are people who seem to know nothing about the casino

Yes, this is ideal, what happens is that it is very difficult to find people who know something about programming, and as things are now, programmers are earning very well and prefer to do their development separately since programming requires time, for me someone from support has to have certain skills, but the ideal is that there is always a development department in support that can give the status of each player in real time and that can provide the required and more specialized support, but doing this would be something which requires more budget, so I think that when there is something very deep, the support guys escalate it but you have to wait until they can contact the devs and fix it.

[Webetcoins]

I just want to clear up this post, because the discussion seem wrong by some people.

"Indonesia" is not on the list blacklisted to use "Duelbits" we only got blacklisted on the "Software Service" the casino was using. Example like "NetEnt Restriction". Most of the blacklist is came from the provider internet.

Some internet provider still not-blocked the site.

Something similar is true for me as well, my nation is not blocked here, but my ISP blocked this website as illegal due to some law (regarding gambling) and I could still gamble here and any problems would be between me and my ISP and nothing to do with Duelbits, because they do allow you to gamble here and do not block you from doing so.

Sometimes the laws are a bit grey when it comes to gambling online, and because of that many ISP's do not really take the risk and block them all to make sure that they are on the right side, because at the end of the day allowing "may" have results, but blocking is guaranteed result that will not bother them at all.

[ryzaadit]

-snip-

Indeed

VPN can be allowed, but not for passing the restricted blocked using a service only. The problem, I don't like VPN because living in the most third country with a bad internet. If using VPN gonna make a lagging especially playing a slot.

I most the time, change my internet. Because some of other provider still not blocked the site.

[Bitinity]

-snip

Dead or Alive is a sucks money slot.

But the chance of getting high multiplier once you passed the bloodbath especially reaching maximum winning is high + mystery. Comparing to "Gate of Olympus" the max win from this slot is lag a rekt slot (Easy to be recognize, If you getting a high multiplier over and over again you're gonna get max win.

Meanwhile, Dead or Alive is not showing a pattern max win before we get it .

The one shared by Solosanz is a game from Hacksaw namely Wanted Dead or a Wild, it is different with Dead or Alive (Netent). Wanted Dead or A Wild is better compared to Dead or Alive in case of hitting big multiplier. There is a better chance of hitting big multiplier in normal spins for Wanted Dead or a Wild because of its several different features especially the versus symbol as it may come during normal spins if I remember it correctly, while it will be very hard to get the same in Dead or Alive without free spins because the only way to win big in Dead or Alive is by its sticky wild during free spins.

[worle1bm]

-snip-

Indeed

VPN can be allowed, but not for passing the restricted blocked using a service only. The problem, I don't like VPN because living in the most third country with a bad internet. If using VPN gonna make a lagging especially playing a slot.

I most the time, change my internet. Because some of other provider still not blocked the site.

Yeah it can be used in some cases like to avoid tracking of your IP address but most of them use it to bypass the area restrictions and play over these casinos but if so is the case use Paid service because the free ones don't provide you that much security and IP bump.So take all the measures and if possible don't break the rules in order to play smoothly.

[Betwrong]

~

in my opinion, casinos need to train their employees in the support department, for example, the ideal would be the following:

the casino would hire 5 support employees who had programming knowledge, how a casino works from the code, games and frequent problems and then the casino would submit these employees to training that would consist of: knowing everything about the casino, casino TOS , fees and time of withdrawal, deposits... everything!

with that, when a customer had a problem, the support guy wouldn't need to forward the problem to the technical department, he would be able to say what is happening with the customer's account and only when it was to solve the problem and that support would forward it to the department technician. what has been happening is that the support guys are people who seem to know nothing about the casino

I strongly agree with this approach. I'm not sure about the number of the trained support employees though. Maybe a big casino needs more of them, but even then it's worth doing.

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

[Solosanz]

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

[salad daging]

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

Professional response is what gambling users like the most if they have a problem don't have to wait for an investigation from the technical department to announce it but as far as we know support is just trying to figure out the problem and then it will be passed on to technicians which makes us wait longer for know the results.
Customer service will definitely provide good communication but in terms of the usual problems they take some time although sometimes they want to be faster what I expect, but for me if customer service can solve it well then I stay at the casino.

[abel1337]

~

in my opinion, casinos need to train their employees in the support department, for example, the ideal would be the following:

the casino would hire 5 support employees who had programming knowledge, how a casino works from the code, games and frequent problems and then the casino would submit these employees to training that would consist of: knowing everything about the casino, casino TOS , fees and time of withdrawal, deposits... everything!

with that, when a customer had a problem, the support guy wouldn't need to forward the problem to the technical department, he would be able to say what is happening with the customer's account and only when it was to solve the problem and that support would forward it to the department technician. what has been happening is that the support guys are people who seem to know nothing about the casino

I strongly agree with this approach. I'm not sure about the number of the trained support employees though. Maybe a big casino needs more of them, but even then it's worth doing.

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

Casino who has a good support will usually have an advantage given that there are many gamblers that are not satisfied with the support and going up straight here or on other site that they can put their bad experience about that certain casino or worst they can post a scam accusation about the issue they are having. New gamblers surely won't play on a casino just because they have an excellent customer support but it makes current players want to stay more knowing that there will be someone to help them whenever they have a problem with the casino.

[Beparanf]

Professional response is what gambling users like the most if they have a problem don't have to wait for an investigation from the technical department to announce it but as far as we know support is just trying to figure out the problem and then it will be passed on to technicians which makes us wait longer for know the results.
Customer service will definitely provide good communication but in terms of the usual problems they take some time although sometimes they want to be faster what I expect, but for me if customer service can solve it well then I stay at the casino.

Customer service usually just answer general knowledge issue about the casino but all technical concern will always be forwarded to other department to check your account. I’m not expecting a know it all customer service but what is important to is they are available and approachable anytime that I have a concern so that they can answer or forward my concern immediately. Having in my mind that my concern is already being handle is good for me compared to other casino that have a customer support but can provide a decent answer or has a very slow support to reply to concern.

[FanEagle]

VPN can be allowed, but not for passing the restricted blocked using a service only. The problem, I don't like VPN because living in the most third country with a bad internet. If using VPN gonna make a lagging especially playing a slot.

I most the time, change my internet. Because some of other provider still not blocked the site.

Yeah it can be used in some cases like to avoid tracking of your IP address but most of them use it to bypass the area restrictions and play over these casinos but if so is the case use Paid service because the free ones don't provide you that much security and IP bump.So take all the measures and if possible don't break the rules in order to play smoothly.

Thankfully I live in a nation that doesn't really have a horrible internet connection, it’s not the greatest neither, there are places with x10 better internet than me, but these days we are reaching to a point where it's uselessly fast, and I am gambling just fine even with VPN on.

And I contribute to the idea that I do not want to be tracked, sure I am not from a restricted nation, it's allowed for me to gamble here, but even with that if I can avoid being tracked, that is added bonus for me. Obviously there is a threat of KYC if something goes wrong, but in that case I would only be able to just come clean about using VPN to join, not sure if that would create a problem.

[passwordnow]

Yeah it can be used in some cases like to avoid tracking of your IP address but most of them use it to bypass the area restrictions and play over these casinos but if so is the case use Paid service because the free ones don't provide you that much security and IP bump.

Yes, there's a tendency that when you use a free VPN than a paid one, you might use an IP that has a bad record from where you use it like in Duelbits.

So take all the measures and if possible don't break the rules in order to play smoothly.

As long as it's for that purpose then there's no need to worry about and before doing that, ask if it's allowed. AFAIK, I've read before here that it's allowed but don't abuse it.

[babygun]

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

[Pamadar]

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

[zuzie]

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

Of course customer support is one of the priorities in every casino every user definitely needs it it's just not at the same time

By the way, no one talks about this Friday promo code? I mean free credit $5 which is always awaited including me 
Just want to be sure whether it has been sent or indeed I am not the lucky one just curious.

[Eternad]

Quick response might be better than waiting for anyone to reply with your concern.

I believe that it's not just you who realize this kind of concern, when playing you are not minding it but when you already
have concern, then you realize the value of customer service, chat assistance or even the email responders. They are all
part of growing business who will keep the players to stay with good customer assistance.

Of course customer support is one of the priorities in every casino every user definitely needs it it's just not at the same time

By the way, no one talks about this Friday promo code? I mean free credit $5 which is always awaited including me 
Just want to be sure whether it has been sent or indeed I am not the lucky one just curious.

Other user already received this reward last week (https://bitcointalk.org/index.php?action=profile;u=669148) but it still depends on when do you regularly received your code because it's somehow has a pattern base on other player previous testimony here. I'm still not receiving this kind of reward even though I'm a regular player before and now inactive for more than a month just to receive this promo just like what you have.

I guess this promo is already over for new users.