Duelbits.com | Casino & Sportsbook | VIP | Instant withdrawals!|ARGENTINA & AVFC

[Eternad]

It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.

After a while you have 2000 gamblers and that means we are going to need 20 people, and you need to not only get 10 new staff which is a difficult hiring process, but you need to make sure they are actually good and you didn't hire someone bad, and after that you need to make sure they know what they are doing. All these are very difficult stuff.

There are companies who raise these type of staff, which means you could use a third party for this kind of work and that means you are going to end up with a ready group of people that has experience in this field, and yes it would cost a bit higher than what you would pay for your own staff, but you could go from 5 staff to 10 staff to 20 staff in no time, just paying more and you would get people ready to work instead of rising them to occasion from zero.

That’s something many companies do, and that should be something that all big casinos think about, they are making enough money to justify it, and if they are not, then do not increase the staff numbers.

This is new to me that casino is outsourcing staff especially for customer support since they need to be in-touch to the technical team always so that they can answer all types of question properly. This make sense since casino support usually forward technical problem on other department through email conversation and not not on chat which makes the process very slow to fixed for problem that is too technical which customer support can’t handle.

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[babygun]

Yeah this is normal request time but some players are impatient and will ask again and again about their ticket even if the support has asked them to wait for this much time.They will keep saying they are not responding but if they are not answering after the requested time then you can raise a issue but they should wait and be patient for the issue being resolved.

Everybody is always impatient. It is key, for a good support, that you set a timeline when something needs to be investigated. Like say it will take up to 3 business days is a much better response than just saying that you will get back a reply quickly. It is all about communication.

[LUCKMCFLY]

Betting on goalscorers is very hard especially predicting who will score the first or last goal. I always avoid these kind of bets as you just depend on pure luck to win it. The odd was not bad at all but not worth the risk for me.

Yes, i equally agree with what you just said, because in a football match of over 11 players, predicting who to be the first goal scorer is always abit hard in most cases, as everybody will want to score a goal not minding, unlike such as the kinds of Manchester City who has Erling Haaland, the highest goalscorer this season who has tried to either be the first or atleast score a goal whenever Man-City play match, and the same goes to "Harry Kane" of Tottenham Hotspur and "Aleksandar Mitrovic" of Fulham who has done immensely well in terms of goal scoring this season. So if I'm to predict, these guys will be a better option on a first goalscorer list

Well, to tell the truth, sometimes there are certain things that can give us clues as to who can do something, in the case of Man City we know that Haaland is in tune with the goal, I would say that it is very likely that every time he plays, he possibly goes look for his hattrick, he is a player who is totally focused on what he wants and therefore if a person makes a prediction that the first goal will be his, it would not be far from reality and he would possibly win that bet -prediction, on the other hand when other teams play not well known as the most famous, you have to opt for the forwards who are the ones who have the best chance of scoring a goal.

It’s definitely a very tough part of it as well, why? Because at first you have 1000 gamblers, and you have 5-10 staff size that is focusing on support, maybe they help something else on the side as well like beta testing new versions, and that’s fine and its working perfectly without issue and they gain experience and be better each day.

After a while you have 2000 gamblers and that means we are going to need 20 people, and you need to not only get 10 new staff which is a difficult hiring process, but you need to make sure they are actually good and you didn't hire someone bad, and after that you need to make sure they know what they are doing. All these are very difficult stuff.

There are companies who raise these type of staff, which means you could use a third party for this kind of work and that means you are going to end up with a ready group of people that has experience in this field, and yes it would cost a bit higher than what you would pay for your own staff, but you could go from 5 staff to 10 staff to 20 staff in no time, just paying more and you would get people ready to work instead of rising them to occasion from zero.

That’s something many companies do, and that should be something that all big casinos think about, they are making enough money to justify it, and if they are not, then do not increase the staff numbers.

This is new to me that casino is outsourcing staff especially for customer support since they need to be in-touch to the technical team always so that they can answer all types of question properly. This make sense since casino support usually forward technical problem on other department through email conversation and not not on chat which makes the process very slow to fixed for problem that is too technical which customer support can’t handle.

Well, but this is something very positive, if they are hiring staff, it is not only because they escalate it to other departments, or that they lack preparation, no, what this means is that the casino grows so much that it needs more workers to be able to handle the demand that you have, then when you would hire support staff unless you have knowledge in programming or blockchain (which would be ideal) but I think that even so, those who are looking for people in support the best they have to put in context is the ability of patience and understanding for the players, normally when they go to support you it is because of a problem, and there are some who are very rude.

Yeah this is normal request time but some players are impatient and will ask again and again about their ticket even if the support has asked them to wait for this much time.They will keep saying they are not responding but if they are not answering after the requested time then you can raise a issue but they should wait and be patient for the issue being resolved.

Everybody is always impatient. It is key, for a good support, that you set a timeline when something needs to be investigated. Like say it will take up to 3 business days is a much better response than just saying that you will get back a reply quickly. It is all about communication.

One of the main characteristics of support is that they provide them with real information so that the ticket is more sincere and they do not have to go the next day or 3 days to make the same request again, because the most probable thing is that the person already has some anger about it, and the treatment towards support is more radical and not so polite, when it comes to money, for example, being told that in a certain time they will have their money and they do not have it, that is already more serious. On the other hand, the support staff has to know the casino and if they know the games it is much better, it helps a lot that a person there knows and knows about the games.

[worle1bm]

Yeah this is normal request time but some players are impatient and will ask again and again about their ticket even if the support has asked them to wait for this much time.They will keep saying they are not responding but if they are not answering after the requested time then you can raise a issue but they should wait and be patient for the issue being resolved.

Everybody is always impatient. It is key, for a good support, that you set a timeline when something needs to be investigated. Like say it will take up to 3 business days is a much better response than just saying that you will get back a reply quickly. It is all about communication.

If you funds are stuck then you automatically became impatient but the support team sometimes don't have idea how much time the team will take to solve the issue as they pass on the complaint to dedicated department and ask you to wait for sometime.But yes if they setup effective communication management and particular time period is given for matter settlement it would be great for casino reputation in market.

[Solosanz]

If you funds are stuck then you automatically became impatient but the support team sometimes don't have idea how much time the team will take to solve the issue as they pass on the complaint to dedicated department and ask you to wait for sometime.But yes if they setup effective communication management and particular time period is given for matter settlement it would be great for casino reputation in market.

It just making the victim to feel more comfortable since the representative promise the problem will be solved after x days/weeks, but there's many cases where the problem need more time and the victim will not trust every words from the representative. Not to mention there's also a representative never promise when the problem will be solved, all they do is saying ASAP, will back very soon etc.

If the casinos doesn't really know when the problem will be solved, it's better to not give a fake promise.

[Lucasgabd]

<snip>

Regardless of what platform, it should be expected that there are people that has very low patience and even put their madness to the support representative, gladly, there are also client's which are really patient and being cooperative on addressing their issues.
Most casinos nowadays have 24 hours chat support just like Duelbits. So I think they are doing really well when it comes to responding on the customers' queries.

that's correct (and I can bet there's even a seasonal component with more crazy people and impatient requests in full moon time)

24h to answer is great and everyone should be ok on waiting it for non-urgent matters (99% of the issues)

Yeah this is normal request time but some players are impatient and will ask again and again about their ticket even if the support has asked them to wait for this much time.They will keep saying they are not responding but if they are not answering after the requested time then you can raise a issue but they should wait and be patient for the issue being resolved.

yes, this is one of the really hard parts of doing business and dealing directly with costumers
some costumers are really picky and think they are the only ones that have issues

it's a delicate balance

duelbits is probably doing it well since they've been around for so many years

[Betwrong]

With so many online casinos it's not easy to stand out in a good way so that gamblers would prefer your site to others. And having a professional support team, with which all your customers are pleased, can surely help in that regard.

A very professional, quick response and have a great communication will surely make the gamblers respect the customer service and they will remember the casino is really solving their issues ASAP. I think promotion and bonus could attract me first to play a new casino, but when I already play more longer and I have an issue, customer service is the first consideration for me to stick with that's casino or not. I would rather choose a good representative among others including bonus.

I agree. In the beginning, I didn't really care if a casino had a good costumer support or not, but once you need it you really realize the importance of it. A fast response is important for live chat agents (nobody has patience lol) but bigger issues can take quite a while before the investigation is done and you get a reply back.

customer support has become one of the important things in a platform that provides services, especially the gambling business. it's not wrong to employ people who can respond to user complaints within 24 hours.
I have ever worked for 1 year in customer support in an e-commerce company, so I understand the importance of responsive CS. I'm sure duelbits developers and owners understand that.

From my experience, it's actually much less than 24 hours until you get a response on a platform where a costumer support is really good. You get a reply within 10 minutes, and your problem is solved within an hour , or even faster. But I agree that 24 hours is okay too. It's just shouldn't be longer than that.

[abel1337]

If you funds are stuck then you automatically became impatient but the support team sometimes don't have idea how much time the team will take to solve the issue as they pass on the complaint to dedicated department and ask you to wait for sometime.But yes if they setup effective communication management and particular time period is given for matter settlement it would be great for casino reputation in market.

It just making the victim to feel more comfortable since the representative promise the problem will be solved after x days/weeks, but there's many cases where the problem need more time and the victim will not trust every words from the representative. Not to mention there's also a representative never promise when the problem will be solved, all they do is saying ASAP, will back very soon etc.

If the casinos doesn't really know when the problem will be solved, it's better to not give a fake promise.

Support job is to answer your queries and problems but they aren't be the one solving it unless their support power allows it. Either the support or the gambler want's to solve the problem fast so that they don't worry about it, I believe that support saying ASAP is pertaining to the support job sending the problem/query to the right department who will solve the problem. I usually don't believe on support who is promising a certain date, Most of the promised dates isn't actually fulfilled according to my experience that's why I expect more delay when a support tells me an exact date or time my inquiry be fulfilled.

[FanEagle]

There are companies who raise these type of staff, which means you could use a third party for this kind of work and that means you are going to end up with a ready group of people that has experience in this field, and yes it would cost a bit higher than what you would pay for your own staff, but you could go from 5 staff to 10 staff to 20 staff in no time, just paying more and you would get people ready to work instead of rising them to occasion from zero.

That’s something many companies do, and that should be something that all big casinos think about, they are making enough money to justify it, and if they are not, then do not increase the staff numbers.

This is new to me that casino is outsourcing staff especially for customer support since they need to be in-touch to the technical team always so that they can answer all types of question properly. This make sense since casino support usually forward technical problem on other department through email conversation and not not on chat which makes the process very slow to fixed for problem that is too technical which customer support can’t handle.

Not really, in the sense that if they are thought about the simple stuff, the stuff that mostly gets asked, then they could simply just help the people, and if it is a technical thing, they could just open a ticket on behalf of the customer as well, and that means it would solve all the problems that the casino would have in the simple part of the deal, and if it is harder then it would be the same resolution.

Right now, it is more like just hire a staff, or get people to email you, this way just give a manual to staff hired from third party, get them to solve all the little stuff, and only care about the big technical ones if you have to.

[Hhampuz]

Duelbits presents: $250,000 Halloween Hunt!

This new promo just dropped so make sure to check it out, you don't want to sit on the sidelines for this one! No matter if you have a smaller or larger bankroll, this promotion has something for everyone

[LDL]

Duelbits.com offers a promo just amounting $250000 among the participants. They offer pumpkins carving hunting competition all stages of members of duelbit. I can say with certainty that there is no doubt a promotional method that will give this site buyability among people.

[worle1bm]

Duelbits presents: $250,000 Halloween Hunt!

This new promo just dropped so make sure to check it out, you don't want to sit on the sidelines for this one! No matter if you have a smaller or larger bankroll, this promotion has something for everyone

That's something really exciting as you can win from different prize pools by gathering the puzzle pieces and completing mini challenges and if you are in top-500 you will also have chance to enter $75000 prize pool which is really big amount and will see lot of gamblers joining this Halloween hunt to grab the top spot and it won't cost you much compared to prizes so best wishes to all.

[Strongkored]

Duelbits presents: $250,000 Halloween Hunt!

This new promo just dropped so make sure to check it out, you don't want to sit on the sidelines for this one! No matter if you have a smaller or larger bankroll, this promotion has something for everyone

That's something really exciting as you can win from different prize pools by gathering the puzzle pieces and completing mini challenges and if you are in top-500 you will also have chance to enter $75000 prize pool which is really big amount and will see lot of gamblers joining this Halloween hunt to grab the top spot and it won't cost you much compared to prizes so best wishes to all.

There is also something very similar to what has been done at Easter, players have to find for clue pieces on the website and click to be able to tweet and will be drawn the winner will get $500 https://duelbits.com/halloween/pumpkin-hunt, sometimes there are members who want to share here where the clue is at.
The value that is worth trying

[dwyane36]

There is also something very similar to what has been done at Easter, players have to find for clue pieces on the website and click to be able to tweet and will be drawn the winner will get $500 https://duelbits.com/halloween/pumpkin-hunt, sometimes there are members who want to share here where the clue is at.
The value that is worth trying

It's worth noting that the chance of winning $500 was pretty low, but the hunt for golden eggs during the Easter event was fun anyway. So it's great that the Duelbits team decided to bring back this daily drawing format during the Halloween event. Hopefully, the pumpkin hunt will be more successful, and I'll be lucky enough to win this draw at least once.

[worle1bm]

There is also something very similar to what has been done at Easter, players have to find for clue pieces on the website and click to be able to tweet and will be drawn the winner will get $500 https://duelbits.com/halloween/pumpkin-hunt, sometimes there are members who want to share here where the clue is at.
The value that is worth trying

It's worth noting that the chance of winning $500 was pretty low, but the hunt for golden eggs during the Easter event was fun anyway. So it's great that the Duelbits team decided to bring back this daily drawing format during the Halloween event. Hopefully, the pumpkin hunt will be more successful, and I'll be lucky enough to win this draw at least once.

I also remember how players were engaged in finding these eggs on different pages helping each other to find it on forum also.You will see many players participation in these hunts because even if the chance is low they find these hunts intersting with a hope to win some good amount so will see how this time it's goes although appreciate team for keeping these events alive for gamblers with exciting rewards.

[Coin_trader]

Nice solid game on Dota2. I manage to win on Liquid vs Thunder by betting on Liquid as match winner. I thought they are already over during there clash on Dire high grounds but Matu buy back and Insania beautiful SS change the game to a potential comeback.

I already lose hope since Matu and Zai was already dead without buy back while Thunder still have Aegis and Refresher that time. I believe they change the outcome if they pick the cheese on rosh pit. Anyway this is a very solid run for Liquid so far.

[babygun]

It's worth noting that the chance of winning $500 was pretty low, but the hunt for golden eggs during the Easter event was fun anyway. So it's great that the Duelbits team decided to bring back this daily drawing format during the Halloween event. Hopefully, the pumpkin hunt will be more successful, and I'll be lucky enough to win this draw at least once.

It is nice that Duelbits brought this back, as it has been quite a while since they last did a big promotion. The hunt for the golden eggs was fun indeed and a lot of members shared tips daily on where to find it. Lets hope that someone from this forum will get lucky with the draw!

[Eureka_07]

I already lose hope since Matu and Zai was already dead without buy back while Thunder still have Aegis and Refresher that time. I believe they change the outcome if they pick the cheese on rosh pit. Anyway this is a very solid run for Liquid so far.

The game 3 of this series is probably the best game so far in this TI. That scenario that you are describing, Liquid still has all of their T3 towers + they will be respawning about 50 seconds after the roshan kill of Thunder. Because of this the game was early and still ain't possible to be ended.
On this game we've seen thunder use buy backs to be able to take roshan away from Liquid and have the advantage of Aegis, it did not end up well in the end though. But it was really a good fight.
Congrats to your win!

[Strongkored]

I hope the daily reward will be included again on there Christmas event because that's the only time I manage to get some real bonus from a casino giveaway without any hard requirements to claim it. Good luck to all participants for this event.

Not denying the christmas giveaway is really fun and whatever the player gets doesn't matter and what's more fun is that there is no requirement whatsoever the player is free to withdrawal it, with the development of duelbits the bigger in their business is likely it will be held again, lets hope it really happens.

[passwordnow]

I already lose hope since Matu and Zai was already dead without buy back while Thunder still have Aegis and Refresher that time. I believe they change the outcome if they pick the cheese on rosh pit. Anyway this is a very solid run for Liquid so far.

The game 3 of this series is probably the best game so far in this TI. That scenario that you are describing, Liquid still has all of their T3 towers + they will be respawning about 50 seconds after the roshan kill of Thunder. Because of this the game was early and still ain't possible to be ended.
On this game we've seen thunder use buy backs to be able to take roshan away from Liquid and have the advantage of Aegis, it did not end up well in the end though. But it was really a good fight.
Congrats to your win!

That's a hell of a series and yeah, I've seen that many think that it's the best game currently in this TI, next for me was the match of RNG before they were eliminated.
Guys, all out with your bets for Dota 2 on the weekends. We're down to 4 teams and that's the most exciting part we'll get to see quality remaining games for sure.