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bitgeek
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August 02, 2014, 01:01:43 PM |
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I haven't quoted your first post but over 20 of your posts. Spamming to get your post count up is post padding and a violation of forum rules. Once a spammer always a spammer. |
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Stinkey
Newbie
 Offline
Activity: 28
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August 02, 2014, 02:44:28 PM |
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TLDR - GAWs customer service is time consuming, not dependable and doesn't seem to care too much about actually doing right, only doing right by enough people so that those people will argue for them against those they didn't do right by.
Just thought I'd drop in and share my experience with GAW. From day one their communication has been hit or miss for me. The first time the communication was broken I was credited $60 towards a purchase for the inconvenience of being ready to order week 3's and by the time I could get a hold of anyone to find out why the questions I asked initially and were told I would have answers within a day were still not answered or even responded to in 4 days. It was over a week before my questions were mostly answered at which point week 4's were taken down and week 5's were up. That started the second issue because initially week 5's were at a substantially lower price ($94.49) which made week 5's a better deal than the week 4's I had just missed out on like the week 3's because of crappy communication. Unfortunately when I called in as soon as I saw the week 5's, no one was there to answer my questions about missing products in their lineup for week 5. Within a couple hours of that call I had decided I wasn't going to wait to see about the rest of their product line, I was just going to order Furys and literally as I was adjusting the quantity in my basket, they increased to $109.95.
At that point I waited until I could talk to someone and they would not honor the $94.49 price point but offered to honor a $96/unit price point although by the time this whole thing go straightened out we were onto week 6's. After talking to a live person I finally settled on several orders broken up to use different coupon codes and I did explain to them exactly what I wanted to do with the orders, coupons and store credit before doing it so I would know if any part of it was something they didn't like. At this point after talking to a live person I felt comfortable enough to make my purchase but that apparently was made with 2 incorrect assumptions.
The next set of problems started once I received my order. Several of the Furys had their fan wires sliced through the insulation as if they had been pressed too hard against the heatsink fins. Also several of the fan connectors on the boards were bent away from the board, some quite a bit. The power supplies were in individual boxes, the power and usb cords were loose and the Furys were wrapped in a single layer of ~1/8" foam with no protection on the ends, all of this in a giant box with peanuts.
Literally as I was unpacking them I emailed GAW regarding the damage I was seeing on the wires and connectors. I emailed them again 2-3 days later since I hadn't heard back from them. After giving them a little more time I decided that clearly the communication that I was assured would be better was not so I took the time to figure out that they have a new site for service related issues and created a ticket.
I received a response the same day stating they would escalate my ticket to a specialist. The next day I heard from their specialist who was the person I had initially sent emails to regarding the damage and in the ticket she said she hadn't received either of my emails. She also told me I needed to do a formal request for a refund at which point I had to ask her to direct me to where I could do this. I then left a message on the ticket which was the copied email chain regarding the damage but going back to previous emails between the 2 of us. Later that same day she responded with instructions on where to file a formal return request. I followed the instructions but saw no option for a refund so I posted that to the ticket.
She got back to me the next day (day 3 of the ticket) stating that if there was no option to just put it in the notes so I did and posted to the ticket that I created the requests. I heard nothing back so the next day (day 4 of the ticket) I asked for further instructions on this process with no response. The next day (day 5 of the ticket) I asked again with no response. Same thing the next day (day 6), it had been 3 days since I followed the latest instructions with no response, no idea what needs to happen next, the time frame, nothing in the way of what to expect. I was able to get a hold of a different person whom I had dealt with previously through their sites chat box. This person said she would do her best to expedite the process because she was already aware of all of the crappy communication issues previously and said I should have a response the following day hopefully. At the end of day 7 I posted to the ticket that it had been 9 days since my initial email regarding the damage and 6 days since I created the ticket with still no resolution. Then today I got a response letting me know that it was out of the support agents hands and that it was basically up to their head of shipping. It was also 'explained' that they have a lot of refund requests right now which is part of why it's taking so long...
So my 2 incorrect assumptions were that the communication would be better and that their pricing would not devalue my investment by 50+% by the time I received it. The lady through chat did offer me more store credit but it didn't come close to making up for their price cuts. The difficulty is the risk miners take and it's also been fairly standard practice that prices will drop to account for the difficulty some but I did not expect to be able to re-purchase the hashing power I bought for half the cost or less if you factor in store credit that was on my account. No the Furys were not half the price compared to when I bought, but I bought 10 and at the time they were $104.95 = $1049.50 which was more than what a War Machine ($849.99) was priced at by the time I received my order and that machine is twice the hashing power. And actually you could consider that if you receive their emails they have been offering $50 Furys several times since I've received my order which is less than half price...
Greetings, Just wanted to add my experience. I sold off 60 gridseed because I decided I was tired of looking at them. I knew that the coming hardware and associated difficulty would make them completely obsolete quickly. I was an early adopter and had paid 10k for 60 GS,, with that being said I have managed to recoup 2/3rds of that by mining with them. I sold them and all their accessories for under $1500. I had decided that replacing them with a 27MH Falcon from GAWMINERS for $849 was an ok deal. I was OK with the idea of having one machine VS having 60 gridseed broken into 6 workers to manage. I had been using Hashra software which I really liked, so I was attracted to the zencontroller, which is why I opted to buy from GAW vs just buying directly from Zeus. Scrypt has begun to do so badly that Ive grown tired of managing workers and always searching for the next fun thing to mine, So I was just going to throw the Falcon on Multipool with full Cryptsy automation and forget about it. (side note: Ive gone from a small gpu Op, 4x 6xR9280 rigs, to 60GS, and I have a modest 21TH BTC Op which is my real bread and butter,,, Ive been ripped Off by Pheonix Tech, Hashfast, and BFL, So im no stranger to the crap that happens to decent people that just want to run a mine).. So I had placed my order for 1 27mh Falcon with free zencontroller for $849.00. It was declared to be delivered by July 17th, week 8 batch. Sure enough it actually arrived a day early I believe. At this point I was already pleased and was thinking Highly of GAW. I opened the box and was again pleased with the packing of the Falcon. My Falcon had arrived in perfect condition. I took the Falcon out and took the case off and immediately noticed that the pcie connections were Male, which meant they would have to be plugged directly into the back of a modular psu. I went and bought the recommended PSU, the EVGA 1300 watt. After connecting the Falcon to power and firing up the unit I went to set up the "zencontroller" and quickly realized that the zencontroller image was never installed onto the SD card that was sent with the Raspberry Pi. Upon inspection I found plain old Debian installed. I had messaged Gaw about the problem, and had decided to run the Falcon on good ol CGMINER, I installed all the proper drivers and the proper version of CGMINER and had no luck getting the miner to actually accept shares,, It showed up,, but would never accept shares,, not a single hash. So after a night of trying to figure that out I had decided to try Zeus software,, I altered the chip count,, and did all the steps correctly and again could not get the Falcon to hash. I decided to give up until I could get the zencontroller image from GAW,,,, Which I did get 3 days later. I set up the zencontroller and quickly realized that the Falcon was defective in some manner as it did show 5k MH briefly but would then go back to idle, meanwhile the pool was showing as alive but only rejected shares,, as the miner would toggle from 5k MH to IDLE,, I let this continue overnight then I checked poolside and the Falcon never showed anything,,,, Upon checking the Falcon it was simply exhibiting the same behavior. I took the case off again and began to inspect everything. Everything was connected and oddly the chips on the outside two pcb's were hot to the touch as if they were actually doing something but the chips on the inside 2 pcb's were as cold as could be. At this point it was very apparent that something was wrong with this Falcon. So I left a ticket and waited 2 days for a response,,, I then called Gaw and spoke with Brian, he was actually helpful he helped me through the RMA process,, I started that process and waited yet another few days to get a response of approved. It was my understanding that I would receive a shipping label and that I would ship the miner back for a replacement. Now it has been another 7 days that I have been waiting for a simple shipping label,, I have decided that running a falcon now is not worth the electricity it consumes, and it certainly wont be by the time I receive the replacement. So I called them again and they very kindly stated that they would mark on my ticket that I just want store credit in exchange for my defective Falcon. So now im thinking "ok all good" And it has now been 3 days again and I have still not received confirmation of my request on my ticket or a shipping label to return the falcon. After reading this thread tonight I have dropped an email to Amber, with all the proper info,, order number, ticket number, approved RMA number,, etc etc.... In hope that may help get the process moving. At this point im almost completely turned off by scrypt mining. I dont even think the Vaultbreaker is going to be a good buy,, and with service like this I would be very weary of spending over 5k on a piece of hardware from GAW. They havent even given me an address to ship to. In my email to Amber I have offered to ship the Falcon back at my expense and am only requesting store credit in the amount of my original purchase $849.00. At the end of the day, im just thankful its not allot of money and that im in no way depending on this hardware. Gawminers looks good and I think they are trying to be an honest company that does honest business,, But seriously if your gonna do business like this on the scale your operating on with an advertising campaign the size of GAWMINERS then you need to have the infrastructure in place to deal with issues in a timely effective manner. Thats how honest business works. I have done a fair amount of business with Bitmain and I commend them. I have RMA'd "hashboards" Power supplies all with no issue with replacements shipped back in under a week,, and ive never paid a cent for shipping anything to them,, through a language barrier,, from China to the US easily, in under the amount of time it has taken GAWMINERS to handle this simple RMA and they are in the US! There is no excuse for this! Its plain and simple. Again if GAWMINERS is having this much trouble handling what should be simple business,, then how could anyone expect GAW to roll out its "vaultbreaker" in a timely fashion with few issues that they can handle in an effective manner the way any business that offers a big ticket item should? The profitability of Scrypt is already very rocky,, by the time VB is released an owner will be lucky if A: They get a working product and B: if it will have any chance of ROI in the scrypt mining realm. Prove me wrong GAWMINERS. Can you back up your aggressive advertising? How about putting some infrastructure in place to deal with issues? Good evening all, I been buying GAW items most of this year,. But over All I very pleased with there gear and pleased to keep buying. I have had a few issues here is a list 1) when mining at home the SD cards needed to be flashed. not a big issue and found easy to do even for a newbie. Oh and GAW were helpful. 2) Standard postage is a little long but nothing to complain were I live. 3) I have noticed tickets not been responded as quick or at all in past week. 4) If you can get hold them on the phone, very helpful no issue they great to deal with. 5) Cloud Mining with zenminer was working well for first few days. on my 3rd day things have started to play up I dropping about $25 per day over the 3 days, even when I increasing my mining speed I hopping it's a issue on there end or I go broke in a week.. My rate of payouts have dropped massive more that the difficulty increase. I will respond once I have my tickets answered, As right now I very worried. Please answer my tickets so I keep up the happy feel i had with GAw and Zen, As what i seeing in my hosting I freaking out. Cheers all. |
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suchmoon (OP)
Legendary
Offline
Activity: 3654
Merit: 8922
https://bpip.org
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August 02, 2014, 03:16:00 PM |
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So to cut it short you got a defective Falcon and they agreed to refund you, but you haven't heard from them for a week.
Did you post on their forums or pm any of their staff about it?
If you have problems like that write on hashtalk first, as I said before they rarely come here as they have their own forum.
No need to waste time writing essays, you will get the refund if they said so.
Dear EVILPANDA, You a perfect example of terrible customer relations, & terrible PR, I sincerely hope for the sake of GAWMINERS that you are in no way affiliated with them. My "essay" was to be as descriptive as possible to the community. As it is exactly what has happened,, If people come here looking for info on whether or not to purchase from GAW they will see this. And they will, its the _______ Bitcointalk _______forum. As for Gaw having their own forum, Ive seen it,,, it looks like they moderate it,, doesnt look good for them really. They should be here and wide open for the community, IF they don't have anything to hide. Your comments aren't appreciated, you add nothing to this situation other than more anger, you are not helping GAW with your attitude. You know what? I will post on their forum about all this,, and then ill link it to this thread so they can see you poorly representing them. Oh wait, your likely just a fanboi or girl and they wont even know who you are, so It wont matter anyway. Whatever. I wish you the best, Sincerely, audiotopix Ya know what? Im drunk, maybe I shouldn't post this? My wife wants a back rub,, maybe panda didn't mean to be mean? Maybe im being mean? Did I say that ? Or just think it? NO i typed it! I am kinda pissed and panda has been kinda crappy this whole thread. Wait im talking to myself, no im typing to myself. Maybe I shouldn't post this because im a "newbie" on the forum, and I would like to be a trusted community member. Im typing to myself again. They are going to think im crazy. Well? I am. And im a serious miner, I spend good money, any reputable vendor of solid mining hardware wants my business. Im not playing. And if a company wants my business they need to earn my respect. You never know who your customer may be, you screw me on one and may have screwed yourself out of one hundred. I need to start an effin company that re brands someone else gear, Id run my support department better than my sales,, word of mouth would travel and my sales would grow without even spending much on advertising. Obviously all GAW cares about is sales. And to you I say Good Day! I have to quote this in case you sober up and decide to remove it  Now you're embedded in the interwebs forever... |
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EvilPanda
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August 02, 2014, 06:24:23 PM |
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I haven't quoted your first post but over 20 of your posts. Spamming to get your post count up is post padding and a violation of forum rules. Once a spammer always a spammer. Don't sweat it dude. This guy is one of moon's sock puppets used to bump his post and troll around. I posted about this long ago. Ya know what? Im drunk, maybe I shouldn't post this? My wife wants a back rub,, maybe panda didn't mean to be mean? Maybe im being mean? Did I say that ? Or just think it? NO i typed it! I am kinda pissed and panda has been kinda crappy this whole thread. Wait im talking to myself, no im typing to myself. Maybe I shouldn't post this because im a "newbie" on the forum, and I would like to be a trusted community member. Im typing to myself again. They are going to think im crazy. Well? I am. And im a serious miner, I spend good money, any reputable vendor of solid mining hardware wants my business. Im not playing. And if a company wants my business they need to earn my respect. You never know who your customer may be, you screw me on one and may have screwed yourself out of one hundred. I need to start an effin company that re brands someone else gear, Id run my support department better than my sales,, word of mouth would travel and my sales would grow without even spending much on advertising. Obviously all GAW cares about is sales. And to you I say Good Day!
I thought you're delusional but you were only drunk. That's the pure essence of this thread, fueled by paid trolls and drunk posters. Btw. Its my opinion about you not GAW's, I'm not their employee. |
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audiotopix
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August 02, 2014, 07:05:35 PM |
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I haven't quoted your first post but over 20 of your posts. Spamming to get your post count up is post padding and a violation of forum rules. Once a spammer always a spammer. Don't sweat it dude. This guy is one of moon's sock puppets used to bump his post and troll around. I posted about this long ago. Ya know what? Im drunk, maybe I shouldn't post this? My wife wants a back rub,, maybe panda didn't mean to be mean? Maybe im being mean? Did I say that ? Or just think it? NO i typed it! I am kinda pissed and panda has been kinda crappy this whole thread. Wait im talking to myself, no im typing to myself. Maybe I shouldn't post this because im a "newbie" on the forum, and I would like to be a trusted community member. Im typing to myself again. They are going to think im crazy. Well? I am. And im a serious miner, I spend good money, any reputable vendor of solid mining hardware wants my business. Im not playing. And if a company wants my business they need to earn my respect. You never know who your customer may be, you screw me on one and may have screwed yourself out of one hundred. I need to start an effin company that re brands someone else gear, Id run my support department better than my sales,, word of mouth would travel and my sales would grow without even spending much on advertising. Obviously all GAW cares about is sales. And to you I say Good Day!
I thought you're delusional but you were only drunk. That's the pure essence of this thread, fueled by paid trolls and drunk posters. Btw. Its my opinion about you not GAW's, I'm not their employee. Your opinion of me is of no consequence. And the pure essence of this thread is that GAWMINERS has the poorest customer service,, my falcon is still sitting in its box doing nothing and now its been another 2 days with no answers to a simple situation. And 100% of everything ive said is accurate,, There is a difference between trolling and just telling the truth. The only troll I see on this entire thread is you PANDA. I bet this thread is going to see several more complaints,, your not going to be able to troll it much longer as the volume of unhappy customers will speak for itself. So to cut it short you got a defective Falcon and they agreed to refund you, but you haven't heard from them for a week.
Did you post on their forums or pm any of their staff about it?
If you have problems like that write on hashtalk first, as I said before they rarely come here as they have their own forum.
No need to waste time writing essays, you will get the refund if they said so.
Dear EVILPANDA, You a perfect example of terrible customer relations, & terrible PR, I sincerely hope for the sake of GAWMINERS that you are in no way affiliated with them. My "essay" was to be as descriptive as possible to the community. As it is exactly what has happened,, If people come here looking for info on whether or not to purchase from GAW they will see this. And they will, its the _______ Bitcointalk _______forum. As for Gaw having their own forum, Ive seen it,,, it looks like they moderate it,, doesnt look good for them really. They should be here and wide open for the community, IF they don't have anything to hide. Your comments aren't appreciated, you add nothing to this situation other than more anger, you are not helping GAW with your attitude. You know what? I will post on their forum about all this,, and then ill link it to this thread so they can see you poorly representing them. Oh wait, your likely just a fanboi or girl and they wont even know who you are, so It wont matter anyway. Whatever. I wish you the best, Sincerely, audiotopix Ya know what? Im drunk, maybe I shouldn't post this? My wife wants a back rub,, maybe panda didn't mean to be mean? Maybe im being mean? Did I say that ? Or just think it? NO i typed it! I am kinda pissed and panda has been kinda crappy this whole thread. Wait im talking to myself, no im typing to myself. Maybe I shouldn't post this because im a "newbie" on the forum, and I would like to be a trusted community member. Im typing to myself again. They are going to think im crazy. Well? I am. And im a serious miner, I spend good money, any reputable vendor of solid mining hardware wants my business. Im not playing. And if a company wants my business they need to earn my respect. You never know who your customer may be, you screw me on one and may have screwed yourself out of one hundred. I need to start an effin company that re brands someone else gear, Id run my support department better than my sales,, word of mouth would travel and my sales would grow without even spending much on advertising. Obviously all GAW cares about is sales. And to you I say Good Day! I have to quote this in case you sober up and decide to remove it Now you're embedded in the interwebs forever... Sober now and not removing as I feel it very bluntly states the truth with complete accuracy,,,, As for Evilpanda saying im delusional,,,, Im not delusional, Im fun, its how I roll get over it. What are you mining with Panda 30 usb sticks? For real get out of here. |
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Bitcoinasourus
Member
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Activity: 98
Merit: 10
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August 03, 2014, 01:04:44 AM |
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At least you have yours' in hand. Mine has been bouncing all over sort facilities for the last 7 days. When I paid for fedex shipping, it some how ended up in usps ground service. Just the confusion about arrival dates and "overall" confusion throughout the process has been trying.
I really hate to be that disgruntled person, i'm really trying not to come across and bashing GAW. But this process has been a real pain in the ass. I am sure it causes brian un needed work hours spent on support when proper communication and practice at the front end would just solve most issues.
Week 7 turns into week 10/12 by the time I get the thing and by then your selling them half of what I paid and difficulty has doubled in the mean time.
I have "in hand" products i ordered after the GAW one. It is just frustrating, we aren't playing video games here. Most of us take this seriously, so we expect it in return.
Sorry to be "that guy" but my order hasn't been smooth so far. As a first time customer.
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suchmoon (OP)
Legendary
Offline
Activity: 3654
Merit: 8922
https://bpip.org
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August 03, 2014, 01:12:36 AM |
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Btw. Its my opinion about you not GAW's, I'm not their employee.
WTF happened? Did they fire you for being a complete and utter tool even by their standards? |
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GAW_Amber
Member
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Activity: 77
Merit: 10
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August 04, 2014, 04:41:42 PM |
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They are overly protective because they are not in the hotpot like us. Let's stand together and show this bunch of small community their over protection is the cause of this big issue. Do it like how consumer put a civil lawsuit on KnC.
We cant let this small community shut us down.
Firstly: They fail to deliver within promise
Secondly: They are creating a illusion of 100% good asic reseller
Thirdly: A overly protective community to create a big mirage for everyone to see.
That's my personal point of view. If they think they can shut us down with friends helping around, we are going to get stronger. So let us stand together and submit something to the authority. I have had enough of this company.
Hi! I will continue to work with you through any requests you have. Please let me know via Private Message on Hashtrader if anything has changed. Thank you for your continued support! We sincerely enjoy having you in the community! Sincerely, Amber |
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raskill
Member
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Activity: 167
Merit: 12
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August 04, 2014, 08:59:37 PM |
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#22330 order messed up rex smith reported 3 days ago Ordered a falcon with free zencontroller and all the wires and SD card and received a zeus something and that is all, No controller or wires. Cant run it without the needed equipment that was promised by 07-31-14. Is there going to be another delivery that I need to wait for? Does this Zeus have the same problem with the 6 pin connectors? The only thing in the box was whatever miner was sent to me. rex smith said 3 days ago After a closer look at the miner that was sent to me. It has marks all over it and discoloring from something. \It is obviously used. Lame treatment Jessica Garza said 3 days ago Good Afternoon, I would be more than happy to assist you. First off, I want to apologize that you have not had an optimal experience with GAW Miners and I would like to work with you to get this changed around  . We had to split your order into two shipments as your miner came from our warehouse in Mississippi and we have all ZenControllers in our CT warehouse. I will also ensure all cables are inside the box for you. They will be overnighted to you and will be delivered tomorrow! It sounds like you received one of our unbranded Falcons. These are all shipped to us directly from the manufacturer and are shipped from our warehouses as quickly as we receive them. We do not mine with them in our warehouse, but they can sometimes come dusty from overseas. I assure you this is the same product and will hash at the same speed as our advertised specs for the Falcon. We will not be receiving anymore Falcons until this Thursday. If you would really like a replacement for a branded Falcon, we can certainly make that work. We did not and do not intend any harm, but are here to work with you if any issue arises. We really appreciate your patience and I will wait to hear on what you would like to do! hank you for your time, Jessica Ticket: https://gawminers.freshdesk.com/helpdesk/tickets/22330GAW Miners Team- Please visit us at: hashtalk.org rex smith said 3 days ago It dont even work on the zenminer I have for my black widow. Point me to a full refund, I didnt ask for this. Theres a reason I ordered a GAW and not a Zeus. This is not acceptable hardware even if it were new...You people blew this one at my expense. Give me my money and take this used thunderX3 asap. rex smith said 2 days ago Why did you people send me another zen controller? You sent me a Zeus miner not a GAW miner, so if you haven't heard yet, I would need a zeus controller to get it to work...Once again with your head up your butt..What is wrong with you people? Starting tomorrow it is $11 dollars a day, everyday there after until \I receive what I ordered which is a Falcon and all the accessories. I now have the right accessories for the falcon but no falcon. I will return the zeus as soon as I receive my order as ordered! If you drag this out and do not honor your word, you will get a chargeback and blasted on the forums. Lay off the dope! rex smith said less than a minute ago I see you are not responding to my efforts to get this worked out, all the while it is week 10 now and I do not have the falcon that I purchased. I have a miner that does not have a controller and i have a controller that does not have a miner. Ive heard these will run on windows but dont have an extra computer in which to go that route. So you see, that is why I ordered a Falcon with a controller. I have reached out to you and got nothing in response but a another false promise. If my Falcon was on the way you would have sent a tracking number which you have not done. You leave me no other choice but to call my credit card company and start the process of a chargeback. I will add more to this post as it unfolds, but as you can see people. They change orders and then ignore you when you try to get it fixed! All the while they have your money! \Monday afternoon now. Talked with Amber and then talked to Zenminer. Then nothing they said would happen happened. They cancelled my return request. They cancelled my RMA. Im now back to where I started. I am done talking and posting stuff. I am calling my credit card company and getting my money back and never buying anything from this company again! |
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djkyno
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August 05, 2014, 02:16:41 AM |
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Remove my long winded post yesterday. Here it is.
They are overly protective because they are not in the hotpot like us. Let's stand together and show this bunch of small community their over protection is the cause of this big issue. Do it like how consumer put a civil lawsuit on KnC.
We cant let this small community shut us down.
Firstly: They fail to deliver within promise
Secondly: They are creating a illusion of 100% good asic reseller
Thirdly: A overly protective community to create a big mirage for everyone to see.
That's my personal point of view. If they think they can shut us down with friends helping around, we are going to get stronger. So let us stand together and submit something to the authority. I have had enough of this company.
Keep it short. If you think you are unhappy and feel unfair, Stand together and do something and send in complains towards the relevant authority. They only see us as capable of complaining online. Let's show them. Put a civil complain on them!!
And ya, Don't Bother going to that hashtalk. You will just waste your time. Every negative feedback will be shutdown. Even their so call moderators are friends of the owner, if you try something funny, they will shut you down too.
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djkyno
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August 05, 2014, 03:21:23 AM |
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And i know those clowns from hashtrader are looking at this post and reporting back at hashtrader, AlienXXX, Vegas etc. Shut me here if you can. Don't bother to target me because what ? saying i cause drama in your holy ground ? Save it. Blind followers shutting people with honest comment by digging whatever they post and they do and try to shame them. But too bad this wont work with someone that has no shame.
Do something big for your favorite than, stop whining behind the PC saying we are slamming and smacking them.
If they are really that good, why would they even be worried about the slams ? Joke of the year.
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djkyno
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August 05, 2014, 03:53:12 AM |
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#22330 order messed up rex smith reported 3 days ago Ordered a falcon with free zencontroller and all the wires and SD card and received a zeus something and that is all, No controller or wires. Cant run it without the needed equipment that was promised by 07-31-14. Is there going to be another delivery that I need to wait for? Does this Zeus have the same problem with the 6 pin connectors? The only thing in the box was whatever miner was sent to me. rex smith said 3 days ago After a closer look at the miner that was sent to me. It has marks all over it and discoloring from something. \It is obviously used. Lame treatment Jessica Garza said 3 days ago Good Afternoon, I would be more than happy to assist you. First off, I want to apologize that you have not had an optimal experience with GAW Miners and I would like to work with you to get this changed around . We had to split your order into two shipments as your miner came from our warehouse in Mississippi and we have all ZenControllers in our CT warehouse. I will also ensure all cables are inside the box for you. They will be overnighted to you and will be delivered tomorrow! It sounds like you received one of our unbranded Falcons. These are all shipped to us directly from the manufacturer and are shipped from our warehouses as quickly as we receive them. We do not mine with them in our warehouse, but they can sometimes come dusty from overseas. I assure you this is the same product and will hash at the same speed as our advertised specs for the Falcon. We will not be receiving anymore Falcons until this Thursday. If you would really like a replacement for a branded Falcon, we can certainly make that work. We did not and do not intend any harm, but are here to work with you if any issue arises. We really appreciate your patience and I will wait to hear on what you would like to do! hank you for your time, Jessica Ticket: https://gawminers.freshdesk.com/helpdesk/tickets/22330GAW Miners Team- Please visit us at: hashtalk.org rex smith said 3 days ago It dont even work on the zenminer I have for my black widow. Point me to a full refund, I didnt ask for this. Theres a reason I ordered a GAW and not a Zeus. This is not acceptable hardware even if it were new...You people blew this one at my expense. Give me my money and take this used thunderX3 asap. rex smith said 2 days ago Why did you people send me another zen controller? You sent me a Zeus miner not a GAW miner, so if you haven't heard yet, I would need a zeus controller to get it to work...Once again with your head up your butt..What is wrong with you people? Starting tomorrow it is $11 dollars a day, everyday there after until \I receive what I ordered which is a Falcon and all the accessories. I now have the right accessories for the falcon but no falcon. I will return the zeus as soon as I receive my order as ordered! If you drag this out and do not honor your word, you will get a chargeback and blasted on the forums. Lay off the dope! rex smith said less than a minute ago I see you are not responding to my efforts to get this worked out, all the while it is week 10 now and I do not have the falcon that I purchased. I have a miner that does not have a controller and i have a controller that does not have a miner. Ive heard these will run on windows but dont have an extra computer in which to go that route. So you see, that is why I ordered a Falcon with a controller. I have reached out to you and got nothing in response but a another false promise. If my Falcon was on the way you would have sent a tracking number which you have not done. You leave me no other choice but to call my credit card company and start the process of a chargeback. I will add more to this post as it unfolds, but as you can see people. They change orders and then ignore you when you try to get it fixed! All the while they have your money! \Monday afternoon now. Talked with Amber and then talked to Zenminer. Then nothing they said would happen happened. They cancelled my return request. They cancelled my RMA. Im now back to where I started. I am done talking and posting stuff. I am calling my credit card company and getting my money back and never buying anything from this company again! Only a charge back will not be enough. Make them pay for the mistake. Not you suffer from their mistake. We are the consumer. |
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alienesb
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August 05, 2014, 03:32:01 PM |
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And i know those clowns from hashtrader are looking at this post and reporting back at hashtrader, AlienXXX, Vegas etc. Shut me here if you can. Don't bother to target me because what ? saying i cause drama in your holy ground ? Save it. Blind followers shutting people with honest comment by digging whatever they post and they do and try to shame them. But too bad this wont work with someone that has no shame.
Do something big for your favorite than, stop whining behind the PC saying we are slamming and smacking them.
If they are really that good, why would they even be worried about the slams ? Joke of the year.
I'm not shaming you, just pointing out that you are incredibly inconsistent. Honestly, there seems to be two or three people living in your body because your story constantly shifts. Hardware vendor, reseller, happy customer, pissed-off customer, down-on-his-luck guy looking for help, dude looking for free stuff. Make up your mind and stick with one. |
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bitgeek
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August 05, 2014, 05:17:22 PM |
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And i know those clowns from hashtrader are looking at this post and reporting back at hashtrader, AlienXXX, Vegas etc. Shut me here if you can. Don't bother to target me because what ? saying i cause drama in your holy ground ? Save it. Blind followers shutting people with honest comment by digging whatever they post and they do and try to shame them. But too bad this wont work with someone that has no shame.
Do something big for your favorite than, stop whining behind the PC saying we are slamming and smacking them.
If they are really that good, why would they even be worried about the slams ? Joke of the year.
I'm not shaming you, just pointing out that you are incredibly inconsistent. Honestly, there seems to be two or three people living in your body because your story constantly shifts. Hardware vendor, reseller, happy customer, pissed-off customer, down-on-his-luck guy looking for help, dude looking for free stuff. Make up your mind and stick with one. You got it wrong he's really a DJ  Master of the mix  https://www.youtube.com/watch?v=P4luo99CTTo |
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Shattered
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August 05, 2014, 05:38:59 PM |
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And i know those clowns from hashtrader are looking at this post and reporting back at hashtrader, AlienXXX, Vegas etc. Shut me here if you can. Don't bother to target me because what ? saying i cause drama in your holy ground ? Save it. Blind followers shutting people with honest comment by digging whatever they post and they do and try to shame them. But too bad this wont work with someone that has no shame.
Do something big for your favorite than, stop whining behind the PC saying we are slamming and smacking them.
If they are really that good, why would they even be worried about the slams ? Joke of the year.
Its seems that Dj-Ky-Jelly has multiple personalities...each one more lame than the next. I dont care if your a happy customer or not, but talking about suing GAW here and 5 mins later trying to be cool & begging for free stuff from big miners on Hashtalk...thats the joke of the year. You should seriously get help for your bipolar disorder. The speech impediment & reading comprehension issues come later. |
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cloverme
Legendary
Offline
Activity: 1512
Merit: 1057
SpacePirate.io
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August 05, 2014, 10:30:53 PM |
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I found it, it's buried, but here's the thread: https://hashtalk.org/t/announcing-zenminer-cloud/2718/9The answer is basically no. I get the reason why though, I used to rent rigs on leaserig and someone would inevitably rent a miner, want it pointed at some pool (running off a laptop in a dorm) and then complain when the pool went down. I think they should allow it and allow customer to "opt out" knowing that if you point the miner at a retarded pool, you get what you asked for. |
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Zer0Sum
Legendary
Offline
Activity: 1588
Merit: 1000
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August 07, 2014, 09:05:42 PM |
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At least you have yours' in hand. Mine has been bouncing all over sort facilities for the last 7 days. When I paid for fedex shipping, it some how ended up in usps ground service. Just the confusion about arrival dates and "overall" confusion throughout the process has been trying.
I really hate to be that disgruntled person, i'm really trying not to come across and bashing GAW. But this process has been a real pain in the ass. I am sure it causes brian un needed work hours spent on support when proper communication and practice at the front end would just solve most issues.
Week 7 turns into week 10/12 by the time I get the thing and by then your selling them half of what I paid and difficulty has doubled in the mean time.
I have "in hand" products i ordered after the GAW one. It is just frustrating, we aren't playing video games here. Most of us take this seriously, so we expect it in return.
Sorry to be "that guy" but my order hasn't been smooth so far. As a first time customer.
I would never deal with GAW ever again. They have a FRAUD system in place to delay your shipment for a month or more... While they use your money and run your miner... And the people on the phone systematically lie to you about your miner. (1) After you wait for 2 weeks they LIE... and tell you "miner will be drop shipped from China". (2) More time goes by and they start opening FAKE FEDEX TRACKING NUMBERS... They send Fedex all the shipping information... but DO NOT ACTUALLY SHIP A MINER. (3) So they send you a real Tracking Number (without a miner being shipped).. And you end up calling Fedex who are confused about the whole thing. (4) When you can GAW they say, "Hmmm... we've never seen this before". (5) They will even tell you the miner is in stock... but won't ship it. This is straight-up premeditated FRAUD in Connecticut... They are defrauding the Customer, the bank, and Fedex... They are selling heavily used miners as new (and practically admitting this it by offering "rebates")... The tools lying on the phone would sing like canaries... A Class Action suit would probably bankrupt them... and send the CEO to jail. Lawyers just love shit like this. |
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GAW_Amber
Member
Offline
Activity: 77
Merit: 10
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August 08, 2014, 12:10:25 AM |
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At least you have yours' in hand. Mine has been bouncing all over sort facilities for the last 7 days. When I paid for fedex shipping, it some how ended up in usps ground service. Just the confusion about arrival dates and "overall" confusion throughout the process has been trying.
I really hate to be that disgruntled person, i'm really trying not to come across and bashing GAW. But this process has been a real pain in the ass. I am sure it causes brian un needed work hours spent on support when proper communication and practice at the front end would just solve most issues.
Week 7 turns into week 10/12 by the time I get the thing and by then your selling them half of what I paid and difficulty has doubled in the mean time.
I have "in hand" products i ordered after the GAW one. It is just frustrating, we aren't playing video games here. Most of us take this seriously, so we expect it in return.
Sorry to be "that guy" but my order hasn't been smooth so far. As a first time customer.
I would never deal with GAW ever again. They have a FRAUD system in place to delay your shipment for a month or more... While they use your money and run your miner... And the people on the phone systematically lie to you about your miner. (1) After you wait for 2 weeks they LIE... and tell you "miner will be drop shipped from China". (2) More time goes by and they start opening FAKE FEDEX TRACKING NUMBERS... They send Fedex all the shipping information... but DO NOT ACTUALLY SHIP A MINER. (3) So they send you a real Tracking Number (without a miner being shipped).. And you end up calling Fedex who are confused about the whole thing. (4) When you can GAW they say, "Hmmm... we've never seen this before". (5) They will even tell you the miner is in stock... but won't ship it. This is straight-up premeditated FRAUD in Connecticut... They are defrauding the Customer, the bank, and Fedex... They are selling heavily used miners as new (and practically admitting this it by offering "rebates")... The tools lying on the phone would sing like canaries... A Class Action suit would probably bankrupt them... and send the CEO to jail. Lawyers just love shit like this. Hi! I see that you have been working with our Customer Service Agents. I am not sure if I have worked with you or not, but it seems as if you are having a pretty tough time and I would be happy to help you work things out! Just so you do know, we do have a fraud system in place, that is to protect our customers and our company. We have to verify that all of our transactions are legitimate. Many of our miners are drop shipped from China. We do not give out fake tracking numbers. It can take some time for the information to update, which can be frustrating. I can assure you we will not lie to you. I will be happy to look into your situation and help you find a solution you are happy with. Please email me at amber@gawminers.com or visit me on hashtalk.org |
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Shattered
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August 08, 2014, 03:49:53 AM
Last edit: August 08, 2014, 04:02:51 AM by Shattered |
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At least you have yours' in hand. Mine has been bouncing all over sort facilities for the last 7 days. When I paid for fedex shipping, it some how ended up in usps ground service. Just the confusion about arrival dates and "overall" confusion throughout the process has been trying.
I really hate to be that disgruntled person, i'm really trying not to come across and bashing GAW. But this process has been a real pain in the ass. I am sure it causes brian un needed work hours spent on support when proper communication and practice at the front end would just solve most issues.
Week 7 turns into week 10/12 by the time I get the thing and by then your selling them half of what I paid and difficulty has doubled in the mean time.
I have "in hand" products i ordered after the GAW one. It is just frustrating, we aren't playing video games here. Most of us take this seriously, so we expect it in return.
Sorry to be "that guy" but my order hasn't been smooth so far. As a first time customer.
I would never deal with GAW ever again. They have a FRAUD system in place to delay your shipment for a month or more... While they use your money and run your miner... And the people on the phone systematically lie to you about your miner. (1) After you wait for 2 weeks they LIE... and tell you "miner will be drop shipped from China". (2) More time goes by and they start opening FAKE FEDEX TRACKING NUMBERS... They send Fedex all the shipping information... but DO NOT ACTUALLY SHIP A MINER. (3) So they send you a real Tracking Number (without a miner being shipped).. And you end up calling Fedex who are confused about the whole thing. (4) When you can GAW they say, "Hmmm... we've never seen this before". (5) They will even tell you the miner is in stock... but won't ship it. This is straight-up premeditated FRAUD in Connecticut... They are defrauding the Customer, the bank, and Fedex... They are selling heavily used miners as new (and practically admitting this it by offering "rebates")... The tools lying on the phone would sing like canaries... A Class Action suit would probably bankrupt them... and send the CEO to jail. Lawyers just love shit like this. Hi! I see that you have been working with our Customer Service Agents. I am not sure if I have worked with you or not, but it seems as if you are having a pretty tough time and I would be happy to help you work things out! Just so you do know, we do have a fraud system in place, that is to protect our customers and our company. We have to verify that all of our transactions are legitimate. Many of our miners are drop shipped from China. We do not give out fake tracking numbers. It can take some time for the information to update, which can be frustrating. I can assure you we will not lie to you. I will be happy to look into your situation and help you find a solution you are happy with. Please email me at amber@gawminers.com or visit me on hashtalk.org I have not read about a SINGLE problem that Amber from GAW miners has helped customers with that was not resolved. Her batting average is literally 100%. What people have to remember with Asic companies is that there are a lot of moving parts. You have International chip production, logistics, new technology in a new business market which consist of brand new companies with understaffed facilities etc. Of course many of the problems people have had with multiple Asic companies are legit. But instead of posting complete BS about lawyers and class action lawsuits etc, accept the hand of employees like Amber who can, and will actually help rectify the issues. I have made multiple orders with GAW, and have had both delays in shipping and lightning fast service. No one is saying its not a good idea to come into the forums and tell your story, both good or bad. Just use a little common sense, tact & maturity when doing so. |
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