All forms of accusations must be clarified in one place because if more and more people do that, the trust in the casino will decrease, especially problems that have not been resolved, there needs to be a serious response and a good solution, surely many players expect their problems to be resolved fairly without harming themselves, this is a form of commitment that must be carried out as casinos that have good popularity before.
I just found out that there are DT members who do that, and why delete it if the case has been resolved?
Why delete what if case has been resolved? You the feedback the DT member gave? Of course if a DT member gave a negative tag or feedback to a service for any case, when such case has been resolved, it is a duty or responsibility of such DT member to remove the tag because the tag represents an accusation which has been resolved, there is absolutely no need keeping the tag as doing so will simply mean the DT member is accusing the service wrongly.
But if what you meant to say is that the DT member deleted the feedback when the issue that lead to the feedback hasn't been resolved, well, I don't know what exactly to say about this because definitely alot of reasons can lead to such a decision, for example, the DT member might have come across convincing evidence that the accusation that lead to the feedback is not true and or not justifiable, so instead of reaching a conclusion in a case he or she is not sure if the accuser is telling the truth, the DT member may simply decide to exit him or herself from the case by removing the tag while he or she waits for new evidence that could prove the case is true.
Just my personal thought.
So this is purely an error in grammar that you misunderstood, I apologize for that.
I also think the same as you about this, I have to look it up again whether or not there is a delegation written here or not, which is a reference for us to see that the case was resolved, because I was also new to that this casino got a red trust before without knowing who gave it.
