I deposited 1,300 USDT and placed a bet on an NBA game. I won the bet, but for some reason, it was marked as "Void." Why would a winning bet be cancelled like that? It feels very unfair.
Most probably your account has been flagged by the odds provider Betby. I have seen a lot of sports betting related complaints here where the users bets were placed in NFL and NBA matches. Looks like it is easy for the users to take benefits by placing bets on those sports events. Anyway, were you restricted/limited on any other sportsbook with Betby provider?
Yes, I have played on a few other major platforms before, but I have NEVER experienced a winning bet being voided for no reason like this.
To address the comment about "NBA being easy to profit from"—I strongly disagree. Betting involves risk, and I have my losses just as I have my wins. If a market is "too easy," the house shouldn't offer it. Voiding a win just because it was successful is a huge red flag for any player. It feels like the house is only happy when players lose.
Regarding my status: I have already submitted all the requested KYC documents days ago. However, my account is still stuck in this "waiting" loop. Support offers no updates other than "please wait," which is not a professional way to handle a customer's funds.
Since I have complied with your security checks to prove I am a real individual player and not a bot, there is no legitimate reason to hold my 1,246 USDT indefinitely. I am asking the management for a clear ETA: How much longer will the review take? "Waiting" is not an answer; I need a transparent timeline.