eXch - instant exchange BTC / LN / XMR / LTC / ETH / ERC20

[bitty news]

Is onion services are down or having problems.

I can access the onion website right now (check the URL just in case):
https://www.talkimg.com/images/2024/12/24/DVsh9.png

Loading time sometimes seem slower than usual though.

Is everyone having problems accessing onion site today ?

[nc50lc]

-snip-

Is everyone having problems accessing onion site today ?

Yes, not just you.
I can't access the onion site at the moment but the clearnet site is online.

[Real-Duke]

-snip-

Is everyone having problems accessing onion site today ?

Yes, not just you.
I can't access the onion site at the moment but the clearnet site is online.

Same here from germany, seems to be still offline:



I would try again later...

[eXch Support]

Is everyone having problems accessing onion site today ?

Yes, not just you.
I can't access the onion site at the moment but the clearnet site is online.

Same here from germany, seems to be still offline:


I would try again later...

Hi, our .onion website is currently under DDoS.

[Lucius]

Hi, our .onion website is currently under DDoS.

I guess it's a holiday gift from the competition, at least from those who have been active in some other types of attacks in recent months. As far as I'm concerned, the onion link is currently functional.

[ImmoMogul]

Currently my Exchange from this afternoon is stuck, according to support there is an internal system error.
I am waiting for completion

[eXch Support]

Currently my Exchange from this afternoon is stuck, according to support there is an internal system error.
I am waiting for completion

Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem.

[fillippone]

Currently my Exchange from this afternoon is stuck, according to support there is an internal system error.
I am waiting for completion

Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem.

Good to know.
On your webpage, all systems are reported as operational.
Can we rely on that information?
Also, nothing about this Ddos has been reported on the page https://exch.cx/status where you report all the events.
I think you should be a little bit more proactive on this. Transparency is always welcome.

[exchanger982392]

Currently my Exchange from this afternoon is stuck, according to support there is an internal system error.
I am waiting for completion

Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem.

I hate to be someone who spreads FUD, but your website has had this technical problem for 20+ hours now and it still clearly says "All systems operational". This means for almost a day you have known that orders cannot be processed but not even attempted to warn people who have then gone on to send money to your service.

What is your excuse for this?

[dfaogiuh]

Currently my Exchange from this afternoon is stuck, according to support there is an internal system error.
I am waiting for completion

Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem.

I hate to be someone who spreads FUD, but your website has had this technical problem for 20+ hours now and it still clearly says "All systems operational". This means for almost a day you have known that orders cannot be processed but not even attempted to warn people who have then gone on to send money to your service.

What is your excuse for this?

I know right my transaction has been on hold and it's quite large and they won't refund me, I don't know if it's a potential exit scam or what it's not FUD if they are actively holding users funds. And on top of that ("All systems operational"). Also due to onion site being offline, makes me think the site could of been taken down by law enforcement, due to the lax regulation. Which btw is not why I use it. I just used it because of low fees but anyways just a heads up don't use service till this is resolved. Also I just realised that the account that has been commenting "eXch Support" which made a comment "Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem." on December 27, 2024. This account seems to be a different one to the ones they normally use being that the original has a "Full Member" Position and this one that made the comment has a "Newbie" Position. Ohhh well if I got scammed no point in crying I can't do anything this should just make someone who has the skills create a dex of this, and maybe include privacy coins. We will see what happens but at least new transactions should be halted and or system updated. And current transactions able to make refunds. Regardless nothing I can do now guess I will just have to hope I get my coins.

[JollyGood]

The clearnet website does open but the onion website does not open for me. Was the DDoS countered at some stage after it was reported in the post 15 hours ago or has it been ongoing continuously since that time?

[poliho12]

Currently my Exchange from this afternoon is stuck, according to support there is an internal system error.
I am waiting for completion

Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem.

When the system has problems, you should stop the automatic exchange service, or issue a notice asking users not to send funds to you.
Instead of letting more users' funds be stuck with you.
Hope to refund users as soon as possible.

[Heibo]

My funds are stuck for 2 hours. I need help.

[poliho12]

My funds are stuck for 2 hours. I need help.

Did you get help?

[Pmalek]

The onion site is back up and running again, so they found a way to deal with the DDOS attacks. I am sure the team will start processing the backlog of orders as soon as possible, if they haven't already begun.

Also I just realised that the account that has been commenting "eXch Support" which made a comment "Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem." on December 27, 2024. This account seems to be a different one to the ones they normally use being that the original has a "Full Member" Position and this one that made the comment has a "Newbie" Position.

Both accounts belong to eXch and are operated by their people. The newbie account you talk about is a dedicated support agent for Bitcointalk that can be contacted by customers who are experiencing issues with the service.

[Zwei]

not sure if the ddos attack have been dealt with for the .onion website. but on the clearnet, i just did an exchange to get some litecoin, and it was processed as fast as always.

[LoyceV]

We now have a dedicated forum support operator that is available to answer exchange and order-related questions via PM or in this thread.
eXch Support (https://bitcointalk.org/index.php?action=profile;u=317539)

Suggestion: leave feedback to confirm this on the Support account.

[ImmoMogul]

Good morning,
My 20k exchange has now been finally confirmed and I have received my coins - for me the problem is solved.
Greetings

[eXch Support]

I know right my transaction has been on hold and it's quite large and they won't refund me, I don't know if it's a potential exit scam or what it's not FUD if they are actively holding users funds. And on top of that ("All systems operational"). Also due to onion site being offline, makes me think the site could of been taken down by law enforcement, due to the lax regulation. Which btw is not why I use it. I just used it because of low fees but anyways just a heads up don't use service till this is resolved. Also I just realised that the account that has been commenting "eXch Support" which made a comment "Hi, I confirm that we are currently experiencing some technical problem. All orders will be processed as soon as possible, our relevant team is working to solve the problem." on December 27, 2024. This account seems to be a different one to the ones they normally use being that the original has a "Full Member" Position and this one that made the comment has a "Newbie" Position. Ohhh well if I got scammed no point in crying I can't do anything this should just make someone who has the skills create a dex of this, and maybe include privacy coins. We will see what happens but at least new transactions should be halted and or system updated. And current transactions able to make refunds. Regardless nothing I can do now guess I will just have to hope I get my coins.

When the system has problems, you should stop the automatic exchange service, or issue a notice asking users not to send funds to you.
Instead of letting more users' funds be stuck with you.
Hope to refund users as soon as possible.

Hi, eXch was not taken by law enforcement, and is not exit scamming.

We are sorry for the delay which was necessary to process the orders, there was some hardware failure on the database node. It took some time because we had to replace some server part that was unavailable at the moment. This issue is now solved and all operations are restored and fully functional.

(By the way, the official eXch account already confirmed that eXch Support is legit in at least 2 forum messages : 1 (last line) + 2)

My funds are stuck for 2 hours. I need help.

If you still have any problem with your order, please contact me in private with your order number.

[examplens]

When the system has problems, you should stop the automatic exchange service, or issue a notice asking users not to send funds to you.
Instead of letting more users' funds be stuck with you.
Hope to refund users as soon as possible.

The system is quite automated and it is probably not possible to react immediately after the first stuck transaction. The most important thing is to start solving the problem immediately.
This is the first time that problems have arisen in the work, I guess it will not be the last either, but it is certainly encouraging to know that everything was always resolved in the shortest possible time and that not a single user was harmed.