here is a thread from econtalk
http://ecointalk.net/topic/392-black-arrow-weekly-production-update/page-407#entry14648Quote
David
Jul 16 18:54
Several order #'s to be exact, original was #R##########
As well as #### and ####.
This would of been ### Prospero X1's at a total cost of $######
and
T#### Prospero X1 PSU @ $44.99 ea for ####### plus shipping.
I am hereby requesting a full refund for this order as it has not shipped
yet, as of today July, 16, 2014.
I know it is of no fault of your own, but Black Arrow has intentionally
misled the public and the purchasers of the product, which is now six
months late.
Please process my refund and do not ship me the units.
Thank you.
--
On Wed, Jul 16, 2014 at 8:25 PM, Dan Murtha <
support@minersource.net> wrote:
##- Please type your reply above this line -##
Your request (4172) has been solved. To reopen this request, reply to this email.
Dan Murtha (Minersource.net)
Jul 16 21:25
David,
Your units will packed up and ready to ship. They will be picked up in the morning. I apologize for any inconvenience and let me know if you have any other questions or concerns.
Thanks,
Dan Murtha
Co-Founder
support@minersource.net1-844-646-3777
David <#############>
Jul 16 (4 days ago)
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to MinerSource
Dan,
While I appreciate that, I have been thinking it over for the past week. There is no longer the possibility to earn an ROI and as I am not a business, I have no ability to continue to afford having to continuously purchase newer equipment as quickly as the difficulty has progressed.
Under FTC guidelines and Washington State consumer law, I have a right to a FULL refund as my purchase has not shipped at the time of request. Please process my refund, I believe I have been more than patient with Black Arrow in this whole debacle. I hold no ill will towards Minersource in this, I understand you were just as helpless as we were.
Thank you.
David
I then got no response until this email:
Quote
Miner Hosting LLC <
tracking@shipstation.com>
Jul 17 (3 days ago)
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to me
Dear ###########,
Thank you for your order from Minersource! We wanted to let you know that your order (#1268A) was shipped via UPS, UPS 2nd Day Air® on 7/17/2014. You can track your package at any time using the link below.
Shipped To:
########################
Track Your Shipment: ############
I wrote back and that is where I got pissy:
Quote
David
Jul 17 (3 days ago)
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to MinerSource
You have ignored my request for a refund. You are willfully violating FTC Regulation Sec. 435.2 ©(1).
You are hereby notified that I will be going forward with filing complaints with both the Washington State BBB & Attorney General, the Colorado State BBB in Denver & the Attorney General. I have just finished filing my complaint with the FTC, reference #54876592. I am also speaking with my council with what options to pursue.
I have now lost any respect I had for Matt aka bobsag3 and Dan. This blantant and willful disregard for my request is disgusting.
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--
David
Dan Murtha
Jul 17 (3 days ago)
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to me
##- Please type your reply above this line -##
Your request (4209) has been solved. To reopen this request, reply to this email.
Dan Murtha (Minersource.net)
Jul 17 16:13
David,
Sorry you asked for a refund after business hours after all the units were packed up and already ready to ship.
Dan Murtha
Co-Founder
support@minersource.net1-844-646-3777
David
Jul 17 (3 days ago)
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to MinerSource
That does not matter in the eye of the law. I requested it to be cancelled BEFORE you shipped it.
FTC Rules, which you should read, because you have violated multiple, states:
You must cancel an order and provide a prompt refund when:
the customer exercises any option to cancel before you ship the merchandise;
And
© To fail to deem an order cancelled and to make a prompt refund to the buyer whenever:
(1) The seller receives, prior to the time of shipment, notification from the buyer cancelling the order pursuant to any option, renewed option or continuing option under this part;
Since you responded to my first request for the refund, even though you said it was after hours now, you acknowledged I wanted to cancel my order and demanded a refund. The order had not been packaged and shipped according to your email, but would be today. I responded that I did not want the order.
I have already spoken to UPS and the shipment will be refused.
I have filed complaints with the Washington State Attorney General, Colorado State Attorney General, Missouri State Attorney General, The Federal Trade Commission, and the BBB for Denver Co and Washington State.
The law is on my side in this matter. If you wish, I will put you in contact with my attorney let the court decide. This would end up costing you more than if you just refunded it.