EXMO.com Cryptocurrency Exchange [Official Thread]

[dinndd]

Hi Exmo,
I deposit my ETH 3 days ago but it has yet to appear on my EXMO account. Support ticket has been raise #284867, unfortunately, no reply from your support team.

3 days is way too long. if your system has issues, at least, make an announcement and let your users know.
Unlike now, you just keep silent and leaving your users, who trusted your platform and deposited their coins & money, like a fool here.

So can you pls look into it as soon as possible?

Joe

[1714217550]

1714217550

[1714217550]

1714217550

[1714217550]

1714217550

[1714217550]

1714217550

[Mislav]

I'm still waiting for my ETH. Etherscan says they moved it to their account and they moved it more. It seems they are collecting from their users.

[piar77]

Dear EXMO!

Again repeat my Ticket #258590

WAITING WITHDRAWAL OVER 20 DAYS!!! (0.3469 BTC).   
Please cancel the withdrawal or confirm.
Do at least anything!!

Thanks!

[coinhippy]

Dear EXMO!

Again repeat my Ticket #258590

WAITING WITHDRAWAL OVER 20 DAYS!!! (0.3469 BTC).  
Please cancel the withdrawal or confirm.
Do at least anything!!

Thanks!

Excuse my french but they're a bunch of assholes for letting users wait that long without communicating with them. I will never, ever, ever use Exmo again ..

[coinhippy]

I am on 8 days waiting for a BTC withdrawal. Definitely not using them again, way uncool..

Dear coinhippy,
please send us the number of your ticket. It may help to solve your problem quickly.
Thank you.
Your respectfully, EXMO team

Hi Exmo Team,

thank you for responding. My ticket number is 266171. Will I see my BTC again?

Hello? It has been 17 days and still no BTC received. Countless users are experiencing even longer delays. THIS IS NOT COOL!

[beni20]

In this case Exmo returning my 2.91 litecoins.

Good for Exmo.

[anatolcar]

My btc withdrawal pending from 14 days, ...still nothing, what is this bullshit, do I need to go to lawyers...? Look like they become a scam website.

I created 2 tikets and no answer:  inquiry (256866) and inquiry (264115)

[Latienda]

I am getting Error 10325: Need to confirm email, but i didn't get any email. my email gabbiacci@mail.ru

[alexdupre]

Exmo, other BTC withdrawals in Veryfying status, please process them ASAP, ticket 295425.

[Jordan123]

Please confirm or cancel my withdrawal ASAP, ticket #266131

[thmatzer]

WARNING! Don't use this exchange!


I wait over 24 hours for my withdraw and all other user can not withdraw anymore.
And the support doesn't reply.

Please avoid this exchange!



Greetz.

[Esli]

I am getting Error 10325: Need to confirm email, but i didn't get any email. my email gabbiacci@mail.ru

Same problem. Please confirm my email! Request #279044

[snkya]

Will SEPA withdrawals ever be an option?

All the other options have ridiculous fees (to get the money into an actual bank account)

[az1ac]

hello exmo
06.01 17:31   
- Withdrawal
BCH   -0.2743   Verifying   BCH   1H6yNunEMHuyix9NTG2VVEj66J5H6h2oUW
please cancel this Withdrawal It's too late 30 minutes to epayments
After 30 minutes does not accept

*Your inquiry (296838)*

[rapidleech]

If EXMO is a "reliable partner for users", then where is my money!? If you don't want to be considered a scam, than you should follow up on your legally binding obligations or at least respond to questions sent to your support desk.

On 5 December 2017 I have initiated a withdrawal of money from my EXMO account. This money was supposed to be transferred to my MasterCard account. The status of the transaction in my Exmo account is shown as "Withdrawn" and I received an e-mail confirmation from EXMO saying that the money was successfully transferred. However, as of today (4 January 2018) the money still has not arrived to my MasterCard account. I have contacted the issuer of my card and they told me that they don't see the payment.

I have been writing to EXMO support constantly since 12 December 2017 and I have received ZERO replies. Just check the support tickets #228452 and #255365.

It is unacceptable for any company not to respond to client requests for a month, especially if it is related to money transfers. If you lost all client funds just say so and don't waste our time, so we can take legal actions! Or have courtesy to respond and fix the issue.

hows going on. your problem solved?
i should change my perfect money USD to ripple here

[kinki]

waiting for "Verification of the agreement "
please check my support ticket #266066
thanks!!

[elyogz]

Hello EXMO support...  

Support ticket 297743

My ZEC withdrawal has been stuck on "verifyng" status.   Chat support USELESS says it's  "unscheduled backloged" and they dont know how long it could take, maybe several days.  Whats happening here ? This can't be a response from a serious company. !!!!!!!!!!!!!!!!!!!


EDIT:   I got my ZEC after 6 hours. Everything ok!  . Was a little scared after hearing all this problems over the last few days.   However EXMO should hire better qualified Chat support representatives .     

[kinki]

if I only got Identity and address Verified.....
but "Verification of the agreement" still waiting for Verifying
can I use VISA/MASTER CARD to withdraw

[Exmo]

Дoбpый дeнь y мeня ecть вoпpoc к вaм․ Bчepa 23 00 мoй дpyг oтпpaвил мнe 133,98 XRP co cвoeгo кoшeлькa EXMO нa мoй кoшeлeк Binance a дeньги дo cиx пop нe пpишли. Кaк вы мoжeтe oбяcнить этy cитyaцию и кaк мoжeтe пoмoчь нaм??

Увaжaeмый пoльзoвaтeль,
для yтoчнeния инфopмaции пo вaшeмy зaпpocy, пpocим нaпиcaть нoмep тикeтa.
Cпacибo

[Exmo]

Dear people!

Is there any way someone will resolve my issue in decent time? It's been more than 20 hours with my ETH withdrawing from you in some pending state. I'm trying to pay you more fees and you won't let me.

Support inquiry 290550 and 291888

Please, could you resolve this quickly? I'm only asking for releasment of crypto.

Hoped to move more funds to your platform but now not sure as 3.28 ETH withdrawal seems to be a problem for EXMO. Up till now it was all great and decent platform. Hope this is not a scam. Could you help?

Thanks,

Mislav

My ETH are also showing "Verifying" status, Don't know why but its still same from 24 hours.

 Dear user,
please clarify your number of ticket.
Thank you