Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

Hi Yankee,

I sent a BitInstant payment using a ZipZap payment slip at WalMart via a MoneyGram yesterday and my coins are yet to appear in my blockchain wallet.

My account number was 811329630 and the receive code was 9611.

Thanks in advance.

Hey, no need to double post. I see your earlier message.

Your order executed, you selected MtGox so we emailed you a code. Check your email.

OrderID: 108836fb-f489-4875-b1d8-151a2942fcaf
EventID: 31a36084-dd65-45ad-9478-6afe59667965

I was credited with todays price of $21.1141. Should have been ~$19.75.

So it seems they dont honor the price at time of purchase.

No, read what I wrote above dude.

[1715006127]

1715006127

[1715006127]

1715006127

[1715006127]

1715006127

[1715006127]

1715006127

[1715006127]

1715006127

[hmmmstrange]

If i purchase more bitcoins now do i have to anticipate what the price is tomorrow, or will the transaction go through in 4 to 60 minutes like advertised?

[doggylover673]

Thanks and sorry to double post. I didn't see it come up. I sent you a PM asking an additional question.

Thanks.

[Yankee (BitInstant)]

Thanks and sorry to double post. I didn't see it come up. I sent you a PM asking an additional question.

Thanks.

Responded, no worries!

If i purchase more bitcoins now do i have to anticipate what the price is tomorrow, or will the transaction go through in 4 to 60 minutes like advertised?

Nope, system is running normally 

[xxqvxx]

Good Morning,

Question if anyone knows? I bought my bitcoin yesterday at $19.xx but today the price is $20.xx. It matters because I have to pay a fee in bitcoin prices and now that may not be enough.
So. Does BITINSTANT honor the BTC price at the time we purchased? Thanks!

Whats your Order ID? and yes we do.

Hey thanks. They are in my wallet now but not at yesterday's price.

9d718c0f-2cdd-4d40-aed8-4ef0243897ec   

Here's the info of what my order was supposed to be and what was tendered.

New Order $100.8105 USD

Amount received:  $ 97.37

[deltakilo9]

I completed a payment with ZipZap 19 hours ago and still not coins in the walled. I thought this was supposed to be bitINSTANT...

Account Number: 769723230
Amount: 200 + 3.95

[tripptripp]

I sent an email to support yesterday but haven't heard anything back.  Mine is showing "Order execution failed!"

Quote ID: d01d01a0-1d9e-4bf6-af4f-8c2c1df12ac5

Thanks for processing the order, it just went through.  I did a Cash -> Bitcoin Address transfer yesterday around 5PM Eastern.  The Bitcoin / USD price was still below 20.  The amount I would receive was listed as $288.03 ($300 - 4%).  The number of Bitcoins I received just now is 13.41737.  Doing the math, that is using an exchange rate of ~$21.47.  Shouldn't it be using the exchange rate from yesterday at the time I sent the money?  Or am I reading something incorrectly?

[Yankee (BitInstant)]

Good Morning,

Question if anyone knows? I bought my bitcoin yesterday at $19.xx but today the price is $20.xx. It matters because I have to pay a fee in bitcoin prices and now that may not be enough.
So. Does BITINSTANT honor the BTC price at the time we purchased? Thanks!

Whats your Order ID? and yes we do.

Hey thanks. They are in my wallet now but not at yesterday's price.

9d718c0f-2cdd-4d40-aed8-4ef0243897ec   

Here's the info of what my order was supposed to be and what was tendered.

New Order $100.8105 USD

Amount received:  $ 97.37

Got it, Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders now.

I completed a payment with ZipZap 19 hours ago and still not coins in the walled. I thought this was supposed to be bitINSTANT...

Account Number: 769723230
Amount: 200 + 3.95

Processed!

I sent an email to support yesterday but haven't heard anything back.  Mine is showing "Order execution failed!"

Quote ID: d01d01a0-1d9e-4bf6-af4f-8c2c1df12ac5

Shouldn't it be using the exchange rate from yesterday at the time I sent the money?  Or am I reading something incorrectly?

Yup! Of course we will honor the price as promised.  Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders now.

[mculp]

Hello! I created an order yesterday but it has not gone through directly to bitcoin address. I do not have a bitinstant quote ID, but I have the ZipZap receipt, email, amount.

I saw somebody say we will get the price quoted when we made the payment as well.

Amount to Pay: $168.95
Account Number: 817652308

Sorry to say that I have been blowing up support -- I did not realize this thread existed. Perhaps you should put an autoresponder on support@bitinstant.com or something.

[Yankee (BitInstant)]

Hello! I created an order yesterday but it has not gone through directly to bitcoin address. I do not have a bitinstant quote ID, but I have the ZipZap receipt, email, amount.

I saw somebody say we will get the price quoted when we made the payment as well.

Amount to Pay: $168.95
Account Number: 817652308

Sorry to say that I have been blowing up support -- I did not realize this thread existed. Perhaps you should put an autoresponder on support@bitinstant.com or something.

Processed!

[mculp]

Hello! I created an order yesterday but it has not gone through directly to bitcoin address. I do not have a bitinstant quote ID, but I have the ZipZap receipt, email, amount.

I saw somebody say we will get the price quoted when we made the payment as well.

Amount to Pay: $168.95
Account Number: 817652308

Sorry to say that I have been blowing up support -- I did not realize this thread existed. Perhaps you should put an autoresponder on support@bitinstant.com or something.

Processed!

Thank you very much! Should we expect the exchange rate differences to be added automatically later, or should we have to come back here?

[Yankee (BitInstant)]

Hello! I created an order yesterday but it has not gone through directly to bitcoin address. I do not have a bitinstant quote ID, but I have the ZipZap receipt, email, amount.

I saw somebody say we will get the price quoted when we made the payment as well.

Amount to Pay: $168.95
Account Number: 817652308

Sorry to say that I have been blowing up support -- I did not realize this thread existed. Perhaps you should put an autoresponder on support@bitinstant.com or something.

Processed!

Thank you very much! Should we expect the exchange rate differences to be added automatically later, or should we have to come back here?

Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders in the meantime.

[doctorex]

Yankee,

First time buyer here.. I understand you are having some issues but I just wanted to get my name on the list as my order failed just the same as the others.

Quote ID   9eff83b1-d9b0-4aac-bf76-32122bbfe5e0
Event ID   2ee40a6b-5ebb-4109-9523-594f75340fe4

I appreciate your apparent diligence!
Thanks

[Yankee (BitInstant)]

Yankee,

First time buyer here.. I understand you are having some issues but I just wanted to get my name on the list as my order failed just the same as the others.

Quote ID   9eff83b1-d9b0-4aac-bf76-32122bbfe5e0
Event ID   2ee40a6b-5ebb-4109-9523-594f75340fe4

I appreciate your apparent diligence!
Thanks

Processed!

[BitcoinMonster]

Yankee,

My two orders for 503.95 ?!?!

I'm on day number 8 for the first one and about 20 hours for the second one.

Please help!!. How is it that others are receiving their money when I've been waiting over a week.?

Should I send the blockchain info that shows the missing amount that I've been told that was to be honored 4 days ago?!
Please help me with this matter!!!

thank you!!!

[Yankee (BitInstant)]

Yankee,

My two orders for 503.95 ?!?!

I'm on day number 8 for the first one and about 20 hours for the second one.

Please help!!. How is it that others are receiving their money when I've been waiting over a week.?

Should I send the blockchain info that shows the missing amount that I've been told that was to be honored 4 days ago?!
Please help me with this matter!!!

thank you!!!

We have it and are working on it 100%. We will refund fees, ect.

[twistedpeace]

I have finally received my bitcoins! Thankyou.
But I havent received my refund that you said I would. & also I was apost to receive atleast 6bitcoins
I only received 5.3
Please help I needed that amount.

[BitcoinMonster]

Thank you for the quick response!

Can I expect this matter to be resolved today? I was contacted 4 days ago by rachel and told this would be taken care of by support. and now this second order hasn't gone through.. I'm just worried there is something wrong with the system. If it can't be taken care of today I'm not sure if I can use Bitinstant as I usually have coins within half an hour. Not longer than a week..

I will get the price of the coin that I was to purchase a week ago as well for one of my orders?

thank you Yankee.

-martel blue
@ martel92p@comcast.net

[Yankee (BitInstant)]

I have finally received my bitcoins! Thankyou.
But I havent received my refund that you said I would. & also I was apost to receive atleast 6bitcoins
I only received 5.3
Please help I needed that amount.

Hey, please see what I wrote above

Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders in the meantime.

Thank you for the quick response!

Can I expect this matter to be resolved today? I was contacted 4 days ago by rachel and told this would be taken care of by support. and now this second order hasn't gone through.. I'm just worried there is something wrong with the system. If it can't be taken care of today I'm not sure if I can use Bitinstant as I usually have coins within half an hour. Not longer than a week..

I will get the price of the coin that I was to purchase a week ago as well for one of my orders?

thank you Yankee.

-martel blue
@ martel92p@comcast.net

Im hoping to have it done today, and yes of course you will get the coin price.

[dlaw13]

I ordered my coins around 2 or 3pm CST Jan. 30 (yesterday) and received my coins by 10am CST Jan. 31 today. I used coinapault and after not having received the email in a bit of time I checked the order status on bitinstant's homepage and discovered that the last action said something along the lines of "order failed."

So, there is an idea of a timeline for people out there who don't have their coins and are becoming worried. They are backed up a bit, but Yankee and the Bitinstant team seems to be doing everything the right way. Try to relax 

And thanks again for taking care of my order Yankee. Much appreciated. Your company's future is bright!