Official Newbie BitInstant Support Thread (Active Customer Support)

[lychec]

I have also been waiting over 48 hrs and have received a "working on it" message as well.  Is there something going on with the site or Dwolla?  I have never had these issues before.

Edit - Note that Dwolla says money transferred and it has been removed from my account

Edit 2 - Received, thank you

[Yankee (BitInstant)]

I have also been waiting over 48 hrs and have received a "working on it" message as well.  Is there something going on with the site or Dwolla?  I have never had these issues before.

Edit - Note that Dwolla says money transferred and it has been removed from my account

Hey, BTC was sent a few hours ago to 1MEE2GPfMu49HZysC1WYbVNiv8m1wKZ6w7

[johnc3p210]

I have also been waiting over 48 hrs and have received a "working on it" message as well.  Is there something going on with the site or Dwolla?  I have never had these issues before.

Edit - Note that Dwolla says money transferred and it has been removed from my account

Hey, BTC was sent a few hours ago to 1MEE2GPfMu49HZysC1WYbVNiv8m1wKZ6w7

So you're still working on mine then right? This is absolutely ridiculous service in my eyes. I float thousands with you guys and the best service you're going to give me is telling me days ago you're working on it twice and then just flat out ignore me. This shit should NOT take days.

[Yankee (BitInstant)]

So you're still working on mine then right? This is absolutely ridiculous service in my eyes. I float thousands with you guys and the best service you're going to give me is telling me days ago you're working on it twice and then just flat out ignore me. This shit should NOT take days.

Please do to conclusions like that, no one is ignoring you and saying so is not true.

Our past service should instill some trust in letting us work on the issue.

EDIT: Processed

Thank you.

[johnc3p210]

So you're still working on mine then right? This is absolutely ridiculous service in my eyes. I float thousands with you guys and the best service you're going to give me is telling me days ago you're working on it twice and then just flat out ignore me. This shit should NOT take days.

Please do to conclusions like that, no one is ignoring you and saying so is not true.

Our past service should instill some trust in letting us work on the issue.

EDIT: Processed

Thank you.

+1 thank you sir. I'm sure you've heard the quote time is money. When I use your service I expect instant results (within reason, understand if it's relatively close to instant). I'm sure you could understand my frustration especially when I see other people with my exact same problem posting after me and you follow up with processing their order. Could I ask what the problem was so it could possibly be avoided next time?

[Fanatic]

Hello! I've got a problem with my Order ID   a8f89a20-9232-47b4-91ed-c2677dc80bf7

100 bucks got lost in time somewhere in your exchange. No repply from support team. Can you help me?

Hi, checking this for you now

Looks like Rachel from our support already got on this one before me and manually sent your funds

still no funds and no e-mail from support team.

[Yankee (BitInstant)]

Hello! I've got a problem with my Order ID   a8f89a20-9232-47b4-91ed-c2677dc80bf7

100 bucks got lost in time somewhere in your exchange. No repply from support team. Can you help me?

Hi, checking this for you now

Looks like Rachel from our support already got on this one before me and manually sent your funds

still no funds and no e-mail from support team.

I see the funds are there, are you sure?

[primedigit]

Hey, i sent some funds via bitinstant bitcoin to email and did not recieve the coinapult address so i can access my funds, rachel at the bitinstant support said that she forwarded my order info to the coinapult support, still no coinapult email... i sent the funds wednesday and now it is saturday... what is going on???
Here are the transaction details:
MerchantOrderID]]
bd37bb26-dd65-44a8-a7e9-1fed045bb4f5
Customer account ID
357 171 222
Payment code
22220249
Status
Paid
Amount
265.00 USD
Final full order amount
268.95 USD

[Fanatic]

I see the funds are there, are you sure?

got it! #4894606   +98.51 USD   BitInstant deposit   12.01.13 22:33:35
thanks!

[mjester93]

I just want to say, "Thanks" to BitInstant. There's a CVS within walking distance, and the moneygram option is so easy to use. Thank you!

[kimberly1991]

It's my second order, and I'm having the same problem with 'failed verification' again. First time Rachel fixed it the next day, but it seems nobody replies to emails to Bitinstant support on weekend. I sent my email to support on Friday, but no reply so far. Could you, please, look into it? Thanks.



Order ID    3c361b2c-4531-4087-b043-a428c2b5fead
Quote ID    4f03ba81-d51b-4616-af61-908d27dafd56
Event ID    da474385-212f-4d5c-8732-64d0858b2590

[Yankee (BitInstant)]

Order ID    3c361b2c-4531-4087-b043-a428c2b5fead
Quote ID    4f03ba81-d51b-4616-af61-908d27dafd56
Event ID    da474385-212f-4d5c-8732-64d0858b2590

Processed! Sorry, support is slower on weekends.

[primedigit]

Quote ID    b7a02563-a0a5-4bae-a678-7424186a5540
Event ID    dbddc96f-5493-4867-9cb8-9cd8c01eb5d3
Order ID    bd37bb26-dd65-44a8-a7e9-1fed045bb4f5

no one is replying to mine either, it says order execution failed?

[Yankee (BitInstant)]

Quote ID    b7a02563-a0a5-4bae-a678-7424186a5540
Event ID    dbddc96f-5493-4867-9cb8-9cd8c01eb5d3
Order ID    bd37bb26-dd65-44a8-a7e9-1fed045bb4f5

no one is replying to mine either, it says order execution failed?

Already responded.

[apathy30]

Heya! I had a transfer go missing from Dwolla. I sent an email but not entirely sure I sent the order #:

f847d7d7-8a5e-4d9f-b019-f02d5b974d3a

Hopefully it's just a glitch or something and I apologize for sending an email with no info

Thank you!

[burton0516]

Sorry, I see you guys have a lot on your plate all the time. I almost immediately received a confirmation email from you guys, but the Coinapault link shows 0 BTC. I don't know if this is normal or not, you would know better than me. If everything checks out in the end, I will have no problem working with you a lot more in the future. Thanks! Here's my information:

OrderID: 7f3b68c8-cf41-4e1f-8a80-3ea5ecc71bb1
EventID: fa37ff06-f688-41e5-9c8e-5888c9de3249
QuoteID: d43003f5-e1d8-4614-a378-8d3d3af904cb

[Izzy]

Hey update to this post.  Charlie fixed the problem within about an hour and a half.

Thanks!

Hi,

I've sent a couple of PM's, and emails, then I found this thread, which seems to be the right place to put this problem.

I initiated a transfer through BitInstant from my Dwolla Account to my MtGox account.

The amount I requested, $399 immediately left my Dwolla account, but there seems to be some kind of problem, and MtGox has not received the funds.  Following is the error message I received on BitInstant.  

Can you help me to complete this transaction, or return the money to my Dwolla account?

Thank you!

[Yankee (BitInstant)]

Hi,

I've sent a couple of PM's, and emails, then I found this thread, which seems to be the right place to put this problem.

Yup, you sent me a few of the same IM's,

Processed!

Heya! I had a transfer go missing from Dwolla. I sent an email but not entirely sure I sent the order #:

f847d7d7-8a5e-4d9f-b019-f02d5b974d3a

Hopefully it's just a glitch or something and I apologize for sending an email with no info

Thank you!

Processed!

Sorry, I see you guys have a lot on your plate all the time. I almost immediately received a confirmation email from you guys, but the Coinapault link shows 0 BTC. I don't know if this is normal or not, you would know better than me. If everything checks out in the end, I will have no problem working with you a lot more in the future. Thanks! Here's my information:

OrderID: 7f3b68c8-cf41-4e1f-8a80-3ea5ecc71bb1
EventID: fa37ff06-f688-41e5-9c8e-5888c9de3249
QuoteID: d43003f5-e1d8-4614-a378-8d3d3af904cb

Looking into this right now

[burton0516]

WOW, you guys work quick! Thanks, take your time, I appreciate it.

[storm1]

I did a bitcoin to email transaction earlier today, I recieved the email from bitinstant with the link to retrieve the coins from coinapult and they say I have 0 coins available. I was wondering if you can look into it for me? This is the info.
OrderID: 18009357-1d29-4dd1-a28c-38df6633c033
EventID: a21b7509-5dbd-4a0c-b291-cb1f10aa257c
QuoteID: 3abd97be-4506-43c0-a84d-d4228d008467