Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

I had a failed transaction from Dwolla and did not receive any response from the custom service email, it's been about 8 hours.

my id was 76c50886-6bbf-4ba6-9d54-2548f859d2bf

Processed!

Hi Yankee, This one has still not come through.

--
Quote from: bvcxznm on January 23, 2013, 08:59:22 PM
Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.
--
Processing now! Sorry, we had to reset your PIN which caused it to fail.
--

Looks like it did process, let me check and resend the email.

Hi, I need help with order: 75bc2494-3669-4899-9b9d-11865d2b223d please. Why sometimes you still have "control" of your MtGox/Btce code and can cancel it and give ourselves a refund?

And then others like this one says:

Gox coupon deposited at BitInstant account
Order execution failed!

Thanks

Hey, we just ran out of BTCe funds again.

Let me explain how it works!

First, go to BTC-e.com and on the bottom right you can see our reserves, currently at 0 which is why it failed. Further, this order will be processed as soon as we have reserves. If you are using our system thru the API software, it would have rejected the transaction. We are rolling out a new glitch that will not allow transfers to take place if we have no reserves as well!

Let me know if you want to wait, or a refund.

EDIT: Processed!

[c4n10]

I'd be glad to refund you not only the $1, but also all the fees.

I still have not received my $3.12 outstanding balance or the fees.

Look, I apologize (again) for this glitch. If you think we are purposely ruining our reputation to skim $1, thats fine. We have thousands of happy customers that know we do everything and beyond for them. This includes yourself. I didn't even look at your order information before I offered you to refund all the fees. We value every customer big or small and want to keep everyone happy.

Please PM me your desired location of the fee refund.

If you don't feel I handled this properly, thats fine. Im not sure what else you want me to do.

Thanks, and I wish you the best of luck on your endeavors.

Charlie

-_-

This is almost laughable... The professional thing to do would be to obtain my PayPal information from my order information. I have provided you order id information and ticket numbers which with less than 5 minutes of work all contain the information you need to complete this tx (my PayPal address) and even posted my PayPal address in at least 1 post here in this thread dealing with you. Now you tell me in plain English that you haven't even looked at my order information (which I have posted more than once) and you cop an attitude with me when it's YOUR company that's made the mistake here.

Since you CLEARLY can't be bothered to leave your duties trolling the customers who keep your service alive here in the forum, here is my PayPal information, AGAIN: pagliacciproductionz@gmail.com

[Bettor]

Thanks for the quick service. And the explanation. I'm Btce chatadmin and so help others. So when I could cancel my code, was it caused by MtGox being out of reserves? How can you tell MtGox is out of reserves, and do you have an approximate ETA on the new improved version?

[Yankee (BitInstant)]

-_-

This is almost laughable... The professional thing to do would be to obtain my PayPal information from my order information. I have provided you order id information and ticket numbers which with less than 5 minutes of work all contain the information you need to complete this tx (my PayPal address) and even posted my PayPal address in at least 1 post here in this thread dealing with you. Now you tell me in plain English that you haven't even looked at my order information (which I have posted more than once) and you cop an attitude with me when it's YOUR company that's made the mistake here.

Hey, no the professional thing to do would be to ask you which I did twice. There are two locations to give you a refund.

Refund = Sending funds back to the original location. Your original location is BTCe, if I had sent it there, you would have came back here and trolled me more.

Since you CLEARLY can't be bothered to leave your duties trolling the customers who keep your service alive here in the forum, here is my PayPal information, AGAIN: pagliacciproductionz@gmail.com

Most people would not call being active on their companies support thread trolling, but I guess you are different.

I sent $50 to your Paypal account. At this point, all your fees were refunded and I gave you extra money for your troubles.

OrderID   18c4bff8-cc0b-40bd-b563-dad855a78373

Good luck on your Bitcoin endeavors.

Charlie

Thanks for the quick service. And the explanation. I'm Btce chatadmin and so help others. So when I could cancel my code, was it caused by MtGox being out of reserves? How can you tell MtGox is out of reserves, and do you have an approximate ETA on the new improved version?

Should be only a few days. Ill keep you updated.

[bvcxznm]

Hi, Still nothing on this one...

"
Quote from: bvcxznm on Today at 03:39:03 PM
Hi Yankee, This one has still not come through.

--
Quote from: bvcxznm on January 23, 2013, 08:59:22 PM
Hi still waiting on this one.

21d2fcb4-bd2f-48dd-acad-d23de371de96

Thanks.
--
Processing now! Sorry, we had to reset your PIN which caused it to fail.
--

Looks like it did process, let me check and resend the email.
"

[c4n10]

Most people would not call being active on their companies support thread trolling, but I guess you are different.

I sent $50 to your Paypal account. At this point, all your fees were refunded and I gave you extra money for your troubles.

OrderID   18c4bff8-cc0b-40bd-b563-dad855a78373

Good luck on your Bitcoin endeavors.

Charlie

Wow... I honestly didn't think you were going to help me...

I apologize for giving you such a hard time, I felt dicked around by your customer service department (namely Rachel) and I expected you were doing the same.

This has gone above and beyond what I expected. I thank you and I sincerely apologize.

[johnc3p210]

Hey yankee could you process my order?

zipzap# =  700612906

Thanks for your time and services

Done!

It's been 7 hours since you've said "Done!". That doesn't sound nor does it look done to me. Please push my order through and refund my 4% fee if you would please.  

(again) :/ zipzap# =  700612906

Hey,

Just got an email , and our developers are still looking into this. I just sent you a PM.

Of course, we will honor any BTC quote, regardless of price raise.

Charlie

What gives yankee? I'm making a single deposit a day, not multiple. I could see if I was doing multiple a day why it would stop one from being instant. I just like to know what's going on when my coins take more than a day to get to me especially when it's a problem that hasn't been identified yet.

[usb8000]

Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Here is the trans ID: 06dc2a23-adf9-4625-a77f-4a283cf1e7d1

thanks

[mitty]

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

[Yankee (BitInstant)]

What gives yankee? I'm making a single deposit a day, not multiple. I could see if I was doing multiple a day why it would stop one from being instant. I just like to know what's going on when my coins take more than a day to get to me especially when it's a problem that hasn't been identified yet.
[/quote]

Did you get my PM?

Wow... I honestly didn't think you were going to help me...

I apologize for giving you such a hard time, I felt dicked around by your customer service department (namely Rachel) and I expected you were doing the same.

This has gone above and beyond what I expected. I thank you and I sincerely apologize.

No problem, let me know if you need any help in the future.

Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Here is the trans ID: 06dc2a23-adf9-4625-a77f-4a283cf1e7d1

thanks

Processed!

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!

[bvcxznm]

Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96

[Yankee (BitInstant)]

Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96

Ya, I resent the link again  Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

[bvcxznm]

Yep. Sent you a PM. Thx.

Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96

Ya, I resent the link again  Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

[mitty]

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!

I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  

[johnc3p210]

Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96

Ya, I resent the link again  Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!

[mitty]

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!

I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  

I got in touch with the would-have-been-seller (mining4fun11) and he returned the funds to me (despite the recent scammer tag).  No action needed on BitInstant's part anymore.

[Yankee (BitInstant)]

Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96

Ya, I resent the link again  Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!

Got it!

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!

I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  

I got in touch with the would-have-been-seller (mining4fun11) and he returned the funds to me (despite the recent scammer tag).  No action needed on BitInstant's part anymore.

Ok cool. However I promised fees returned. Let me know where to send them.

[bvcxznm]

thanks. keep me posted.

[mitty]

Yankee, any word on mine? YOu keep saying its processed or the email needs to be resent but we still havent seen it go through... Its been awhile now and i've been super patient. Please help.

Order id:21d2fcb4-bd2f-48dd-acad-d23de371de96

Ya, I resent the link again  Looks like Tormail may be rejecting it. Do you have a BTC address I can send to instead?

My post is 2 posts above I just don't feel like quoting a post in which you responded to 6 people on, but I PM'ed you with my BTC address. Please process asap and return my fees!

Got it!

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!

I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  

I got in touch with the would-have-been-seller (mining4fun11) and he returned the funds to me (despite the recent scammer tag).  No action needed on BitInstant's part anymore.

Ok cool. However I promised fees returned. Let me know where to send them.

Oh nice, thanks.
Please send to 1Pzrzod867No1XF4EBz1tyBaUzCnxSEaLE
Sorry about this mess!

[ConcernedCoins]

Hello I made a purchase for Bitcoins on Dec 2nd and Dec 3rd. However i only received my coins from dec 2 never the 3rd. I had given up all hope with the email support but was told more help was available on here.

Im going to put it plainly so you can see the error.

Dec 2nd info
Order ID    08af9ae2-57e6-4498-a824-8e22ad6bb1ee
Quote ID    94778d3a-c896-41d4-8a3f-8d2d796345e0
Event ID    b9572826-c9dd-4fdd-9f39-4154852791cc

Blockchain shows deposit for dec 2nd
http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

dec 3rd info (no deposit)
Quote ID    eb27805b-b821-46af-be1c-dbd66bfb7e38
Event ID    3cbc0ae9-dda7-4b44-aa55-eb58814f8e40

*same bitcoin address as before with no new deposit

http://blockchain.info/address/12Lyh7abBc6toSMapkyZvPmrpyqSWKKTTS

Please report back it has been over a month and with how bitcoins have skyrocketed it seems i missed out on a great investment. I do appreciate your help. I know it's not easy.