Official Newbie BitInstant Support Thread (Active Customer Support)

[ConcernedCoins]

Hey yankee thanks for all your help. Until now honestly i had two transactions that were in limbo. I had given up on them but finding this forum and your great support is really refreshing. Thanks for sending the email for the Mtgox code. I will try it and update you if there's an issue it should run smooth though. No fee refund necessary because it was probably my incorrect choice that made that happen. However i do have another transaction that did not go through that i had given up on.

its from Nov 27th

I completed two invoices that day and only one went through.

the first.
Order ID    432509b3-a3b2-4929-8628-218887479ef3
Quote ID    40d71715-6b95-4ce9-a7d4-124c05974483
Event ID    daa1833c-e6d5-4498-92b6-b7a501a3e27b

this one does show on the blockchain as completed. Should be fine (i think)

Now the second one i made the invoice on a cell phone which i stupidly did not save the info from.
anyway, i think i have an invoice from zipzap with the account number that reads:
668 586 001

if you are able to locate the issue could you push the funds to a different wallet as it has been a while.
address: 1JErPh5txErvaViwSdH1EHeGJv9UrSWLUC

Also could you refund the fees to the wallet above please.

thank you. Let me know if these order numbers are off.

(sorry for being thorough as hell just trying to be helpful!)

[johnc3p210]

I sent you my BTC address in a PM and it's been a day after you said got it.. please process this order that has stretched out to a ridiculous 2 days.. this is uncalled for service

Hey, we processed it to 141YiAAmuhjQsGga8fRTEMeYZyiXwTj56y ! Didnt get it?

No I have not received it. I'm on my blockchain address right now the most recent transaction I have was

To / From   Date   Amount   Balance

    14UB6SYgrio9JM8VJS9k4GHr7yjcGpVDAF

   
2013-01-24 03:16:43
   
$ -685.87
   
$ 0.10

My balance is still $0.10. I have not received my coins yet. We discussed in PM's how my order disappeared so this already sounds sketchy as is and this is running on almost 3 days.. :/

[kneemoe]

Please take a look at transaction da1a929f-d39b-4b95-8f71-dfd69bb75ea7, the funds were sent to bitinstant via dwolla over 48 hrs ago.
Thanks

Processed!

I'm not seeing anything from my side, waiting for an email from coinapult.
Thanks for your help

[debbyjean]

Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Details: f2e6082e-1853-496e-8ff2-7d4f7fa7188b

thanks for your help

[benwade]

hey. please check out - 1015bbc6-6dc5-49a9-9369-68a3b3276d8f

i sent an order to a bitcoin address - usuing bit instant cash deposit, and it has not been received. please force the funds through. or at least if you have a couple minutes please check my case out. thank you! im waiting to hear from you!

[benwade]

Yankee, please send my funds through. my order id: 1015bbc6-6dc5-49a9-9369-68a3b3276d8f
quote id:d5aa8f11-9b65-4b88-ae65-960512a9f7da
 i havent received them yet, and zip zap and bit instant have sent me a confirmation. i have called the emergency line and sent emails. no reply as of yet. please respond back and help me figure this out. my funds are not in my wallet. its been 8 hours.

[Izzy]

Yankee,

Can you process this for me?


Order ID

be3161ec-18a2-45ed-b4b3-a9216d30e9ae


I attempted to transfer $500 from Dwolla to MtGox.

The funds left my Dwolla account immediately,  but Dwolla failed verification too often and the money didn't make it to MtGox.

Thanks!

[Yankee (BitInstant)]

hey. please check out - 1015bbc6-6dc5-49a9-9369-68a3b3276d8f

i sent an order to a bitcoin address - usuing bit instant cash deposit, and it has not been received. please force the funds through. or at least if you have a couple minutes please check my case out. thank you! im waiting to hear from you!

Processed! No reason to double post 

Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Details: f2e6082e-1853-496e-8ff2-7d4f7fa7188b

thanks for your help

Processed!

Yankee,

Can you process this for me?


Order ID

be3161ec-18a2-45ed-b4b3-a9216d30e9ae


I attempted to transfer $500 from Dwolla to MtGox.

The funds left my Dwolla account immediately,  but Dwolla failed verification too often and the money didn't make it to MtGox.

Thanks!

Processed!

[johnc3p210]

hey. please check out - 1015bbc6-6dc5-49a9-9369-68a3b3276d8f

i sent an order to a bitcoin address - usuing bit instant cash deposit, and it has not been received. please force the funds through. or at least if you have a couple minutes please check my case out. thank you! im waiting to hear from you!

Processed! No reason to double post  

Hi Yankee:

I've got a transfer from Dwolla that failed. I was hoping you could take a look.

Details: f2e6082e-1853-496e-8ff2-7d4f7fa7188b

thanks for your help

Processed!

Yankee,

Can you process this for me?


Order ID

be3161ec-18a2-45ed-b4b3-a9216d30e9ae


I attempted to transfer $500 from Dwolla to MtGox.

The funds left my Dwolla account immediately,  but Dwolla failed verification too often and the money didn't make it to MtGox.

Thanks!

Processed!

It's been 3 days.. are you seriously trying to scam me out of $500? This is absolutely ridiculous I'm being flat out ignored now.

I've used you guys so many times in the past and you do me wrong on $500 I just don't get it. You can't even prove you sent me the coins yankee so what gives? You lose my quote ID then ask me for a BTC address to send the money to with absolutely no way of proving you sent them. What kind of service is that? Oh sorry we lost your order resent your BTC address.. Come on yankee I just want my $500..

Not to mention I've lost hundreds waiting for this last $500 to make a purchase and due to the market dropping waiting 3 days for "bitINSTANT" more like "bitlagging" i've now at least lost over $130 just waiting on you monkeys.

You might as well change your name to bitlagging.com

[Izzy]

You're the best!   Thanks again.


Quote from: Izzy on Today at 06:04:47 AM

Yankee,

Can you process this for me?


Order ID

be3161ec-18a2-45ed-b4b3-a9216d30e9ae


I attempted to transfer $500 from Dwolla to MtGox.

The funds left my Dwolla account immediately,  but Dwolla failed verification too often and the money didn't make it to MtGox.

Thanks!


Processed!

[bit-numismatist]

Dear Yankee,

Today I made 3 transactions from bitstamp to mtgox 500usd each, and only 2 were successful. Immedeately after fail I send message to support but didn't received reply to my e-mail. Please check your PM for more detailes.

[debbyjean]

Yankee

Thanks again for your personal assistance!

debbyjean

[BAM101]

"Charlie,


Quote from: BAM101 on January 25, 2013, 03:30:32 PM
Hey Charlie I had 3 failed transfers that you and Rachel helped me with but one has not gone through yet and I'm unable to determine which one. Can you take a look? I believe one of them went to the tech department because of some kind of block. All have cleared in my bank and I'm still missing BC.

#1

Order ID   0e14085c-d82f-4b55-b1a6-b0989ab9ca96
Quote ID   cbcafc60-5c0a-45f1-b511-52b9bc2f888b

#2

Order ID 2fb13654-22a5-4729-855b-c3287d13dc5e
Quote ID aea40d91-6920-4621-9001-0f3ddebfff3f

#3

Order ID a456f4b8-5c0b-4390-aaa8-733222830f89
Quote ID 16546819-1ed9-4da7-89a8-1febf8592935

Thanks.

Hey,

Yup, got caught in our double spend fraud filter.

Processing now!

Charlie "


The one that got caught in the double spend fraud filter never has come through. ( I Believe)

This one went through:

Order ID   784f9e0f-7b08-42e8-86eb-f3b9035f8094
Quote ID   d119d8c3-2e5a-436f-8f21-b44d69d81a20

(I believe)

[mitty]

Not trying to nag as I know you guys are busy, but I'm just wondering the status of my refund.
Order ID    90a7bc1a-b1ab-4ec1-b2c3-0ed79eba4094
Quote ID    64abbe46-aa86-426f-b0b8-3765a4fb6ff7
Event ID    15526229-0aa9-4aca-a0fd-ec8ce6b21ed1

Thank you!

This processed. I will refund the fees as well!

I don't want it processed; I need the $2424 refunded to my Dwolla account, not the BTC address.  The address was not mine; it was of a guy who was selling me items but ended up selling them to someone else.  

I got in touch with the would-have-been-seller (mining4fun11) and he returned the funds to me (despite the recent scammer tag).  No action needed on BitInstant's part anymore.

Ok cool. However I promised fees returned. Let me know where to send them.

Please send to 1Pzrzod867No1XF4EBz1tyBaUzCnxSEaLE or Dwolla ID 812-651-4916
Thanks!

[BAM101]

Charlie just got the final transfer! Thanks so much!

[alooftoast]

Can you check on this order?

fc601c32-2da1-4ca4-8a09-66442dbc29e8

[xxqvxx]

Hello. Noob here. Wonder if its possible to use bitinstant with an escrow service? If yes, can you recommend one? Thanks.

EDIT: I just found a post saying that blockchain.info has built in escrow and they use bitinstant for funding. That will work for me.

[Seth (BitInstant)]

Hey everybody,

My name is Seth and I've recently started doing customer support for BitInstant. You may see me in this forum trying to help people out from time to time.

I'd like to add the BitInstant logo to my profile but I can't seem to at the moment. I may need to get whitelisted first. Not sure.

[johnc3p210]

Hey everybody,

My name is Seth and I've recently started doing customer support for BitInstant. You may see me in this forum trying to help people out from time to time.

I'd like to add the BitInstant logo to my profile but I can't seem to at the moment. I may need to get whitelisted first. Not sure.

Hey Seth. Please let me explain my situation.

I purchased $500 worth of bitcoins from you guys via blockchain. I got the confirmation zipzap email went ahead and made the express billpayment sucessful blah blah and here we are 3 days later and I have no coins. At first my quote disappeared and you guys asked me for my BTC address. I gladly provided it and supposedly you have sent it but of course no blockchain address was added leading me to believe that no coins were sent.

I just want this resolved already. This is the biggest hassle i've encountered with bitinstant. Please fix this problem. My zipzap # = 700612906

I really hope we can put this behind us so I can keep using you guys..

[Yankee (BitInstant)]

Hey everybody,

My name is Seth and I've recently started doing customer support for BitInstant. You may see me in this forum trying to help people out from time to time.

I'd like to add the BitInstant logo to my profile but I can't seem to at the moment. I may need to get whitelisted first. Not sure.

Hey Seth. Please let me explain my situation.

I purchased $500 worth of bitcoins from you guys via blockchain. I got the confirmation zipzap email went ahead and made the express billpayment sucessful blah blah and here we are 3 days later and I have no coins. At first my quote disappeared and you guys asked me for my BTC address. I gladly provided it and supposedly you have sent it but of course no blockchain address was added leading me to believe that no coins were sent.

I just want this resolved already. This is the biggest hassle i've encountered with bitinstant. Please fix this problem. My zipzap # = 700612906

I really hope we can put this behind us so I can keep using you guys..

John, your coins were sent: The transaction is under way, for your information, the transaction ID is:
af144aab79242aa569db3b566c15b8cc5eb1f0bfe3f48e7ff47451fe9637f779

Can you check on this order?

fc601c32-2da1-4ca4-8a09-66442dbc29e8

We sent 30 coins to cover the fee as well, thanks

Processed!